Very easy to use and navigate. It's automatically turned on for my calls and I'm able to get a good analysis of calls for me and my team. I can also view calls directly integrated into Salesforce. Review collected by and hosted on G2.com.
It's a bit on the pricey side from what I've been told. Review collected by and hosted on G2.com.
Video Reviews
My review of Gongs and usage
Gong Review
Quickly becomes a huge asset
6,052 out of 6,053 Total Reviews for Gong
Overall Review Sentiment for Gong
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Gong lets me stay focused and engaged in all my meetings by taking all the notes for me. It is extremely beneficial because it allows me to be actively listening to my clients and discover real pain points that they have, leading to business for myself. Review collected by and hosted on G2.com.
The only thing I dislike about Gong is that it sometimes can not show up on the meeting, and I just wish I would recieve a notification if the person I am meeting with has declined the Gong recording so that I can prepare otherwise for the meeting (notebook pen etc). Review collected by and hosted on G2.com.
Gong is a fantastic tool for reviewing meetings, keeping track of action items, and enhancing coaching sessions. With its analytics, it provides valuable insights that help teams identify areas for growth and replicate what works well. Review collected by and hosted on G2.com.
1. I've noticed that recorded calls are sometimes available a bit later than expected, which can make it tricky to review and analyze conversations in a timely manner.
2. While Gong provides some great AI-driven insights, I would really love to have more flexibility in filtering and customizing the data analytics to better fit our needs. Review collected by and hosted on G2.com.
The intuitive and AI-driven nature of Gong is literally one of the only ways I can continue to be successful in my career in sales. For example, as someone frequently clogs her own calendar with customer meetings, I find it very hard to remember to enter in notes into our CRM, and sometimes even forget what I need to do as follow-up to a call. Since using Gong, specifically Gong Engage, it's cut down any (sometimes all) time I spend on follow-up, freeing me to focus more time on larger priorities.
It's also amazingly easy to find call recordings and notes, in order to remind myself of meetings from months before, especially if it's a prospect who has ghosted me and then shows up all of the sudden, wanting to revisit the conversation. Review collected by and hosted on G2.com.
I would love to see it integrate with Outlook, specifically for our To-Do list. Review collected by and hosted on G2.com.
Gong is a great way to ensure our marketing team is on the pulse of our prospective and existing customers, at scale. Before we'd try to sit in on sales calls, but it was an organizing nightmare and hard to go back to reference call details or share snippets with others. Gong is a game-changer for me as a product marketer in better understanding our prospects pain points in their own language, what objections and questions they have, and how our messaging is resonating. That's just from the basic features, we're just scratching the surface in terms of what the tool can do. Review collected by and hosted on G2.com.
The transcription has gotten better but still isn't quite as good as I'd hope. And similar with the tools like text recognition from screen sharing (e.g. for searching for calls where salespeople are using specific marketing assets). It's a great idea but often misses a fair amount of those calls when searching. Review collected by and hosted on G2.com.
How i can ask it anything and it usually goves me a pretty acurate answer! Review collected by and hosted on G2.com.
when im in full screen watching a recording, i cant click to another part of the call. i just realized i have to scroll down. would be cool if it could be more like youtube where you can click on the line below. i also wish it analyzed my calls faster. Review collected by and hosted on G2.com.
I love that gong can easily integrate with our Zoom account to record our calls for business. What's better is the AI-integration the summarizes the video. Which means that I have 3 options- I can listen/watch the video, or review the transcript, or just read the AI summary. Either way I have move than enough ways to get notes from the meeting. Review collected by and hosted on G2.com.
There is nothing that I dislike about Gong. Everything is very useful for my work. Review collected by and hosted on G2.com.
Gong is an incredibly powerful tool for sales teams, providing invaluable insights, call analytics, and actionable data that drive performance. The transcription accuracy is impressive, and the ability to track deal progress and coaching opportunities makes it an essential platform for any revenue team. The UI is intuitive, the integrations are seamless, and the data-driven approach genuinely helps improve sales outcomes. Review collected by and hosted on G2.com.
The AI functionality leaves a biy to be desired. While Gong provides great insights, its AI-generated recommendations and call summaries often miss context or misinterpret key details. If the AI were more reliable, the platform would be nearly perfect. Review collected by and hosted on G2.com.
How quickly it executes an incredible amount of useful insights, conversation and action summaries, amalgamated insights from previous interactions and data to accelerate your learning and improve your own practice. Gong AI is already doing amazing things and is a great help to support customers with a summary of a meeting. Review collected by and hosted on G2.com.
It occasionally does some inaccurate transcriptions of what was said and / or who said it. But this has not fundamentally impacted my ability to draw insight from the recordings and to be really honest a lot of the time the incorrectly transcribed words are quite funny and a source of entertainment to share with peers on occasion. Review collected by and hosted on G2.com.
Sales is very language oreinted and gong allows for statuistics to get involved in that process that allows me to find out whta type of language works the best. Numbers don't lie. Review collected by and hosted on G2.com.
There's almost too much information in gong. Sometimes it's ver easy to get lost in all of it. I think the outlines of the calls could go more in depth as well. Review collected by and hosted on G2.com.
I like that there is the ability for AI to write a follow-up email that highlights everything that you discussed during the meeting. This makes it easy to follow up with your client and not miss anything that was discussed. I also love that I can use it daily and it is super easy to work with. Integrating it into my daily work has been simple and has continued to impact me positively. Review collected by and hosted on G2.com.
I don't like how hard it is to sometimes search all of my conversations when looking for keywords or topics to report out on. Review collected by and hosted on G2.com.
