Gong records most of our cold calls, demos, and team meetings. I can search different objections and see how other reps open up their prospects. I can also watch past demos for continued learning. Review collected by and hosted on G2.com.
I wish Gong was more synced with our CRM. Review collected by and hosted on G2.com.
Video Reviews
My review of Gongs and usage
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6,092 out of 6,093 Total Reviews for Gong
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I think one of the best features of Gong is the call overviews that come through after completely client meetings.
Many days I have back to back calls and when I get finished with them it is great to have an organized outline of what I covered in the call so I can take care of my necessary follow up.
I have also seen an increase of clients attending our meetings due to the automated reminders that go out the day of our call.
I use Gong every day in my work flow and it helps keep me organized in a busy work environment.
I wasn't familiar with Gong before I started my current position, but it is quite easy to implement into a daily work plan. Review collected by and hosted on G2.com.
A newer aspect that hasn't been my favorite is the quantity of reminder emails that go out the day of my meetings. I have been seeing upwards of 4 reminders to each client going out. I hope this is just a bug and I have been able to downplay it with my clients as an AI over reach, but hopefully this is going to be resolved soon. Review collected by and hosted on G2.com.
I love the transcription. we have lots of existing video demo content which we need to either produce equivalent written content for, or share with customers with markers for them to skip to the area relevant for them. The gong transcription, summary and video marker tools make it so fast for us to skip to the right part, remember what's been said in a meeting, or create cropped demo content that can be shared Review collected by and hosted on G2.com.
I haven't found too many negatives so far. It would be good to be able to upload a video thats been recorded by someone else (e.g chris) and have the transcription notes say "chris said" rather than Holly said, since I (Holly) uploaded it for transcription. this is minor though Review collected by and hosted on G2.com.
Conversation Intelligence allows sellers to focus on the meeting and not notetaking. The data that can be gathered and analyzed after the call inside of Gong is priceless. Helps sellers follow up better. Front line managers can easily see who's performing well and be notified without having to sit through entire meetings. Saves a ton of time. It also integrates easily and well with our CRM. The integration was crucial to us getting the most out of the investment. Review collected by and hosted on G2.com.
The way the packages are sold leaves a lot to be desired. I wish it was more al la carte. Review collected by and hosted on G2.com.
Gong lets me stay focused and engaged in all my meetings by taking all the notes for me. It is extremely beneficial because it allows me to be actively listening to my clients and discover real pain points that they have, leading to business for myself. Review collected by and hosted on G2.com.
The only thing I dislike about Gong is that it sometimes can not show up on the meeting, and I just wish I would recieve a notification if the person I am meeting with has declined the Gong recording so that I can prepare otherwise for the meeting (notebook pen etc). Review collected by and hosted on G2.com.
Gong is a fantastic tool for reviewing meetings, keeping track of action items, and enhancing coaching sessions. With its analytics, it provides valuable insights that help teams identify areas for growth and replicate what works well. Review collected by and hosted on G2.com.
1. I've noticed that recorded calls are sometimes available a bit later than expected, which can make it tricky to review and analyze conversations in a timely manner.
2. While Gong provides some great AI-driven insights, I would really love to have more flexibility in filtering and customizing the data analytics to better fit our needs. Review collected by and hosted on G2.com.
The intuitive and AI-driven nature of Gong is literally one of the only ways I can continue to be successful in my career in sales. For example, as someone frequently clogs her own calendar with customer meetings, I find it very hard to remember to enter in notes into our CRM, and sometimes even forget what I need to do as follow-up to a call. Since using Gong, specifically Gong Engage, it's cut down any (sometimes all) time I spend on follow-up, freeing me to focus more time on larger priorities.
It's also amazingly easy to find call recordings and notes, in order to remind myself of meetings from months before, especially if it's a prospect who has ghosted me and then shows up all of the sudden, wanting to revisit the conversation. Review collected by and hosted on G2.com.
I would love to see it integrate with Outlook, specifically for our To-Do list. Review collected by and hosted on G2.com.
Gong is a great way to ensure our marketing team is on the pulse of our prospective and existing customers, at scale. Before we'd try to sit in on sales calls, but it was an organizing nightmare and hard to go back to reference call details or share snippets with others. Gong is a game-changer for me as a product marketer in better understanding our prospects pain points in their own language, what objections and questions they have, and how our messaging is resonating. That's just from the basic features, we're just scratching the surface in terms of what the tool can do. Review collected by and hosted on G2.com.
The transcription has gotten better but still isn't quite as good as I'd hope. And similar with the tools like text recognition from screen sharing (e.g. for searching for calls where salespeople are using specific marketing assets). It's a great idea but often misses a fair amount of those calls when searching. Review collected by and hosted on G2.com.
The content-recording capability is brilliant. Allowing internal, external, and outbound calls to be recorded. These recordings are then analysed to provide a summary, key points, and other analytical data about said calls. This is helpful when working collaboratively. The AI search feature allows you to search for a specific topic, point, or speaker within the call, adding efficiency between teams and colleagues. The request feedback and generate a follow-up email features are also very useful in all instances. We use it all the time! Review collected by and hosted on G2.com.
Only downside I have experienced is a delay in call recordings being available, but given the level of analytical data provided alongside the call recording, this is manageable. Review collected by and hosted on G2.com.
The transcript is really good on Gong. It's really easy to use. It is really a good application. The transcript feature on this app is really phenomenal. Ease of implementation on this application is really good.
This app has really supported in my daily task of call monitoring. Review collected by and hosted on G2.com.
There is nothing such dislike about gong. Everything has been really smooth. I use this on daily basis to review my call. This has really helped me to find the key areas for improvement. The integration on this app is really good.
These should be an options for chat or direct customer support if we require any assistant. Review collected by and hosted on G2.com.
