Best AI IT Agents Software

Bijou Barry
BB
Researched and written by Bijou Barry

AI IT agents are autonomous AI agents that manage and optimize IT operations and support processes, deeply integrated with IT service management (ITSM) systems, knowledge bases, and workflows to autonomously resolve tickets, detect incidents, classify issues, and escalate complex problems to human IT staff while delivering specialized, high-quality IT support interactions.

Core Capabilities of AI IT Agents

To qualify for inclusion in the AI IT Agents category, a product must:

Integrate deeply with business systems such as ITSM platforms or knowledge bases to ensure data-driven, role-specific interactions
Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses
Allow users to design the agent's trusted role, tone, and capabilities to suit specific IT workflows
Offer data and reporting tools for agent interactions and performance such as dashboards or insights reports
Enable seamless human-in-the-loop functionality for escalating complex conversations or unresolved incidents
Support advanced automation for proactive task execution such as ticket resolution or issue detection
Maintain security, compliance, and data privacy protocols for all interactions
Support incident management processes autonomously while ensuring high-quality resolution of tickets and issues
Common Use Cases for AI IT Agents

IT operations teams use AI IT agents to scale support capabilities and reduce downtime through autonomous, intelligent ticket and incident management. Common use cases include:

Autonomously resolving common IT tickets such as password resets, access requests, and software provisioning
Proactively detecting and classifying incidents before they escalate to critical failures
Automating repetitive IT workflows including ticket categorization, routing, and status updates
How AI IT Agents Differ from Other Tools

AI IT agents offer specialized, ITSM-embedded functionality that sets them apart from broader bot platforms and standard chatbot software, which may offer basic conversational abilities without deep IT system integration or autonomous task execution. They also differ from general AI agents for business operations by being tailored specifically for IT use cases with deep integrations into ITSM platforms and workflow management tools.

Insights from G2 Reviews on AI IT Agents

According to G2 review data, users highlight autonomous ticket resolution and proactive issue detection as the most impactful capabilities. IT teams frequently cite reductions in mean time to resolution and improved support team efficiency as primary outcomes of adoption.

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Featured AI IT Agents Software At A Glance

Leader:
ServiceNow AI Agents
ServiceNow AI Agents
Highest Performer:
Console
Console
Easiest to Use:
Atera
Atera
Top Trending:
Moveworks
Moveworks
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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68 Listings in AI IT Agents Available
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ServiceNow AI Agents
(80)4.3 out of 5
View top Consulting Services for ServiceNow AI Agents
OverviewPros and Cons
Product Description

ServiceNow AI Agents act autonomously to get work done across IT, CRM, Employee Experience, Risk & Security, and App Development. They proactively solve problems, drive exponential productivity, a

Industries: Information Technology and Services, Computer Software · Market Segment: 34% Enterprise, 33% Small-Business
Pros and ConsSeller Details
ProsEfficiency, Ease of Use, Messaging Automation, Easy Integrations, Helpful
ConsInaccuracy, Poor Understanding, Complex Configuration, Limited AI, Learning Curve
Seller Details
Seller
ServiceNow
Company Website
Year Founded
2004
HQ Location
Santa Clara, CA
Twitter
@servicenow
53,720 Twitter followers
LinkedIn® Page
www.linkedin.com
31,344 employees on LinkedIn®
Atera
(1,070)4.6 out of 5
Free trial available
1st Easiest To Use in AI IT Agents software
View top Consulting Services for Atera
OverviewPros and Cons
Product Description

The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management

Users: Owner, IT Manager · Industries: Information Technology and Services, Computer & Network Security · Market Segment: 60% Small-Business, 32% Mid-Market
User Sentiment

Users like Atera's user-friendly interface, its ability to solve problems before they arise, the customizable dashboard, the licensing structure that counts by tech and not by endpoint, and the impressive product stack. Users mentioned that the mobile app experience needs improvement, the reporting seems to be behind a pay wall, the ticket history can be frustrating, and the initial setup for some scripts isn’t very easy to complete.

Pros and ConsSeller Details
ProsEase of Use, Features, Automation, Efficiency, Remote Access
ConsMissing Features, Limited Features, Feature Issues, Improvement Needed, Needs Improvement
Seller Details
Seller
Atera
Company Website
Year Founded
2011
HQ Location
Tel Aviv
Twitter
@AteraCloud
1,675 Twitter followers
LinkedIn® Page
www.linkedin.com
394 employees on LinkedIn®
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Harmony
(49)4.8 out of 5
Entry Level Price:Contact Us
2nd Easiest To Use in AI IT Agents software
OverviewSeller Details
Product Description

Harmony is an AI-first enterprise service management platform designed to operate autonomously. At its core, Harmony is an intelligent AI help desk agent powered by dozens of out-of-the-box and proact

Industries: Computer & Network Security, Information Technology and Services · Market Segment: 55% Mid-Market, 27% Small-Business
Seller Details
Seller
Harmony
Company Website
Year Founded
2025
HQ Location
New York, US
LinkedIn® Page
www.linkedin.com
43 employees on LinkedIn®
Guru
(2,311)4.7 out of 5
Entry Level Price:Contact Us
4th Easiest To Use in AI IT Agents software
OverviewPros and Cons
Product Description

Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru un

Users: Customer Service Representative, Customer Success Manager · Industries: Computer Software, Information Technology and Services · Market Segment: 60% Mid-Market, 29% Enterprise
User Sentiment

Reviewers frequently mention the intuitive interface, user-friendly experience, and the platform's ability to directly contribute to daily workflows through its smart suggestions and search features. Reviewers noted challenges with content creation and organization, particularly for large organizations with extensive existing documentation, and slow customer support response times.

Pros and ConsSeller Details
ProsEase of Use, Helpful, Comprehensive Information, Easy Access, Information Accuracy
ConsSearch Functionality, Inefficient Search, Search Functionality Issues, Inefficient Searching, Organizational Challenges
Seller Details
Seller
Guru
Company Website
Year Founded
2013
HQ Location
Philadelphia, PA
Twitter
@Guru_HQ
4,268 Twitter followers
LinkedIn® Page
www.linkedin.com
2,267 employees on LinkedIn®
Console
(15)4.8 out of 5
3rd Easiest To Use in AI IT Agents software
OverviewSeller Details
Product Description

Console is the AI-powered IT automation platform that helps companies automate 50%+ of internal support requests before they ever reach a human. It connects to tools like your identity provider, ticke

Industries: Computer Software · Market Segment: 80% Mid-Market, 13% Enterprise
Seller Details
Seller
Console.com
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
22 employees on LinkedIn®
Moveworks
(50)4.6 out of 5
7th Easiest To Use in AI IT Agents software
OverviewPros and Cons
Product Description

Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfac

Industries: Information Technology and Services, Computer Software · Market Segment: 68% Enterprise, 16% Small-Business
Pros and ConsSeller Details
ProsEfficiency, Ease of Use, AI Integration, Innovation, Time-Saving
ConsComplexity, Learning Curve, Time-Consuming, Usage Limitations, Delayed Response
Seller Details
Seller
Moveworks
Company Website
Year Founded
2016
HQ Location
Mountain View, US
Twitter
@moveworks
5,778 Twitter followers
LinkedIn® Page
www.linkedin.com
714 employees on LinkedIn®
Aisera
(147)4.4 out of 5
8th Easiest To Use in AI IT Agents software
OverviewPros and Cons
Product Description

Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilitie

Industries: Information Technology and Services, Computer Software · Market Segment: 63% Enterprise, 26% Mid-Market
User Sentiment

Users frequently mention the efficiency of automated ticket handling, the system's understanding of plain language, seamless integration with other tools, and the helpful analytics dashboard that aids in process planning and improvement. Reviewers mentioned the complexity of the onboarding process, the need for constant fine-tuning, slow customer support, opaque pricing, and extra charges for setup or expansion.

Pros and ConsSeller Details
ProsHelpful, Ease of Use, Customer Support, Artificial Intelligence, Automation
ConsLearning Curve, Time-Consuming, Complexity, AI Limitations, Steep Learning Curve
Seller Details
Seller
Automation Anywhere
Year Founded
2003
HQ Location
San Jose, CA
Twitter
@AutomationAnywh
55,225 Twitter followers
LinkedIn® Page
www.linkedin.com
3,871 employees on LinkedIn®
Rezolve.ai
(38)4.8 out of 5
Free trial available
6th Easiest To Use in AI IT Agents software
OverviewPros and Cons
Product Description

Rezolve.ai is the next evolution in ITSM, harnessing the power of Generative AI to turn support teams into AITSM heroes. It delivers a quantum leap in employee productivity—often by up to 5%. Mergin

Industries: Information Technology and Services · Market Segment: 71% Mid-Market, 18% Enterprise
Pros and ConsSeller Details
ProsCustomer Support, Ease of Use, Helpful, Setup Ease, Communication Efficiency
ConsMissing Features, Limited Features, Software Reliability, Technical Issues, App Glitches
Seller Details
Seller
Rezolve AI
Year Founded
2017
HQ Location
Dublin, US
Twitter
@rezolve_ai
456 Twitter followers
LinkedIn® Page
www.linkedin.com
134 employees on LinkedIn®
Lyzr.ai
(41)4.5 out of 5
Free trial available
OverviewPros and Cons
Product Description

Lyzr.ai is an enterprise AI agent platform designed to assist organizations in the design, deployment, and operation of autonomous and semi-autonomous agents across various business functions, includi

Industries: Computer Software, Information Technology and Services · Market Segment: 71% Small-Business, 20% Mid-Market
Pros and ConsSeller Details
ProsEase of Use, Setup Ease, Deployment Ease, Efficiency, Features
ConsPoor Documentation, Lack of Integration, Complexity Issues, Limited Customization, Learning Curve
Seller Details
Seller
Lyzr
Company Website
Year Founded
2023
HQ Location
New York, USA
LinkedIn® Page
www.linkedin.com
130 employees on LinkedIn®
MeBeBot Intelligent Assistant
(21)4.9 out of 5
5th Easiest To Use in AI IT Agents software
OverviewPros and Cons
Product Description

MeBeBot is an AI-driven platform that streamlines the entire employee journey by providing instant, accurate, and consistent answers to HR, IT, and Operations questions. Integrated directly into exist

Industries: Computer Software · Market Segment: 43% Mid-Market, 33% Enterprise
Pros and ConsSeller Details
ProsCustomer Support, Ease of Use, Helpful, Efficiency, Implementation Ease
ConsIntegration Issues, Learning Curve, Reporting Issues, Challenging Reporting, Complexity
Seller Details
Seller
MeBeBot
Year Founded
2018
HQ Location
Austin, US
Twitter
@HRTalkBot
34 Twitter followers
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
illumichat
(18)4.5 out of 5
OverviewPros and Cons
Product Description

IllumiDesk AI is a comprehensive software solution designed to enhance organizational knowledge management through advanced artificial intelligence capabilities. By seamlessly integrating with existin

Market Segment: 67% Small-Business, 22% Mid-Market
Pros and ConsSeller Details
ProsEase of Use, Course Creation, Time-saving, Courses, Customer Support
ConsLimited Editing, Limited Features, Slow Performance, Complexity, Difficult Learning Experience
Seller Details
Seller
Illumichat
Year Founded
2015
HQ Location
Atlanta, GA
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
LivePerson
(209)4.3 out of 5
Entry Level Price:Contact Us
OverviewPros and Cons
Product Description

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

Industries: Internet, Retail · Market Segment: 43% Mid-Market, 33% Enterprise
User Sentiment

Users like LivePerson's ability to handle large volumes of routine inquiries quickly, its robust analytics on customer interactions, and its seamless integration with multiple platforms, which improves overall responsiveness and operational efficiency. Reviewers experienced difficulties with the initial setup of LivePerson, finding it complex and time-consuming, and some customers feel the costs may be high relative to perceived value, especially for smaller operations.

Pros and ConsSeller Details
ProsFeatures, Ease of Use, Helpful, Artificial Intelligence, Efficiency
ConsLearning Curve, Complexity, Steep Learning Curve, Expensive, Missing Features
Seller Details
Seller
LivePerson
Company Website
Year Founded
1995
HQ Location
New York, NY
Twitter
@LivePerson
10,805 Twitter followers
LinkedIn® Page
www.linkedin.com
1,204 employees on LinkedIn®
Resolve
(47)4.6 out of 5
Entry Level Price:Contact Us
OverviewPros and Cons
Product Description

Resolve is creating the future of agentic automation and orchestration for IT teams to drive resilience, agility, and innovation across the business. The Resolve platform gives IT and network opera

Industries: Information Technology and Services, Telecommunications · Market Segment: 55% Enterprise, 34% Mid-Market
Pros and ConsSeller Details
ProsCustomer Support, Efficiency, Productivity Improvement, Business Growth, Collaboration
ConsDependency Issues, Learning Curve, Access Limitations, Access Restrictions, Complexity
Seller Details
Seller
Resolve
Year Founded
2014
HQ Location
Campbell, California
LinkedIn® Page
www.linkedin.com
138 employees on LinkedIn®
Leena AI Autonomous Agent
(150)4.6 out of 5
OverviewPros and Cons
Product Description

Founded in 2018, Leena AI is the world’s largest independent employee‐facing agentic AI-based Assistant, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to acce

Users: Inside sales specialist · Industries: Information Technology and Services, Financial Services · Market Segment: 69% Enterprise, 24% Mid-Market
Pros and ConsSeller Details
ProsEase of Use, Efficiency, Helpful, Customer Support, HR Management
ConsTechnical Issues, Reporting Issues, Software Bugs, Lack of Features, Limited Features
Seller Details
Seller
Leena AI
Year Founded
2018
HQ Location
132 West, 31st Street, Suite #1006, New York 10001
Twitter
@LeenaAI_
366 Twitter followers
LinkedIn® Page
www.linkedin.com
279 employees on LinkedIn®
IntelePeer
(10)3.8 out of 5
OverviewPros and Cons
Product Description

IntelePeer empowers businesses to elevate their brands through exceptional customer experiences. With the only full-stack conversational AI platform, we automate interactions by: * Delivering human

Market Segment: 50% Small-Business, 30% Enterprise
Pros and ConsSeller Details
ProsUseful
ConsAccount Management, Billing Issues, Cost Transparency, Expensive, Poor Customer Support
Seller Details
Seller
IntelePeer Cloud Communications
Year Founded
2003
HQ Location
Dania, Florida, United States
LinkedIn® Page
www.linkedin.com
304 employees on LinkedIn®
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