--- title: ServiceNow AI Agents Reviews meta_title: 'ServiceNow AI Agents Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 458 reviews by the users' company size, role or industry to find out how ServiceNow AI Agents works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 458 scale: '5' date_modified: '2026-07-13' parent_category: name: Agentic AI url: https://www.g2.com/categories/agentic-ai --- # ServiceNow AI Agents Reviews **Vendor:** ServiceNow **Category:** [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders) **Average Rating:** 4.3/5.0 **Total Reviews:** 458 ## About ServiceNow AI Agents ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 450+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps. They execute work across any system in your enterprise, governed by your policies at every step. Choose from out-of-the-box agents or build custom ones with AI Agent Studio using natural language. Set guardrails, automate workflows, and deploy AI with governance and security built in from day one. The AI Agent Orchestrator coordinates teams of specialized agents to handle complex, multi-step workflows that single-agent solutions can't manage. For over 20 years, ServiceNow has powered work for the world's leading companies. 85% of the Fortune 500 trust ServiceNow, powering 80 billion workflows annually and over 100,000 AI use cases. Put AI to work for your people with ServiceNow. ## ServiceNow AI Agents Pros & Cons **What users like:** - Users appreciate the **efficiency** of ServiceNow AI Agents, which streamline tasks and significantly reduce resolution times. (23 reviews) - Users value the **ease of use** of ServiceNow AI Agents, which simplifies tasks and integrates smoothly into workflows. (18 reviews) - Users value the **messaging automation** of ServiceNow AI Agents, streamlining workflows and enhancing productivity by reducing repetitive tasks. (14 reviews) - Users value the **seamless integrations** of ServiceNow AI Agents, streamlining workflows and enhancing productivity effortlessly. (11 reviews) - Users appreciate the **effective automation** of routine tasks by ServiceNow AI Agents, enhancing efficiency and support. (8 reviews) - Users value the **quick and efficient bot creation** process, enhancing productivity and resolving issues proactively. (5 reviews) - Integrations (5 reviews) - NLP Capabilities (5 reviews) - Setup Ease (5 reviews) - Users highlight the **efficiency boost** provided by ServiceNow AI Agents, enhancing productivity through intelligent workflows. (4 reviews) **What users dislike:** - Users express concern over the **inaccuracy** of ServiceNow AI Agents, often leading to irrelevant recommendations and confusion. (11 reviews) - Users face challenges with **poor understanding** of ServiceNow AI Agents, leading to inaccurate responses and confusion in complex scenarios. (9 reviews) - Users find the **complex configuration** of ServiceNow AI Agents challenging, requiring extensive knowledge to optimize their use. (8 reviews) - Users report that the AI has **limited capabilities** for customization, complicating setup and potential misinterpretations of intent. (8 reviews) - Users find the **steep learning curve** for ServiceNow AI Agents can hinder initial setup and configuration efficiency. (6 reviews) - Users find the **setup process complex** , requiring extensive knowledge and often struggling with nuanced requests. (5 reviews) - Limited Customization (5 reviews) - Expensive (4 reviews) - Users experience **application instability** with ServiceNow AI Agents, facing crashes and inaccurate responses during use. (2 reviews) - Connectivity Issues (2 reviews) ## ServiceNow AI Agents Reviews ### 1. ServiceNow AI Agents: Seamless Efficiency Boost **Rating:** 5.0/5.0 stars **Reviewed by:** Monique t. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** I love that I get so much time back using the ServiceNow AI Agents. The Help Desk is also able to do their work seamlessly with the agent, which is fantastic. I appreciate how the service desk can reference Knowledge articles to ensure the customer is troubleshooting before deciding to create an incident. The setup was fairly simple, and overall, the AI Agents help with a much quicker turnaround for work development. **What do you dislike about ServiceNow AI Agents?** nothing **What problems is ServiceNow AI Agents solving and how is that benefiting you?** I use ServiceNow AI Agents for quicker turnaround in work development, gaining much time back, and helping the Help Desk operate seamlessly by referencing Knowledge articles for troubleshooting. ### 2. ServiceNow AI Agents: Driving Smarter, Faster Workflow Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Smrutisagar M. | Lead Functional Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about ServiceNow AI Agents?** What I like most about ServiceNow AI Agents is their ability to embed intelligence directly into workflows, reducing manual effort and accelerating decision-making. They drive efficiency and actionable insights, which aligns well with optimizing CLM processes and delivering measurable business value. **What do you dislike about ServiceNow AI Agents?** At times, ServiceNow AI Agents can require significant configuration and fine-tuning to align with specific business use cases. Additionally, ensuring accuracy and trust in AI-driven outputs can be challenging without strong governance and validation mechanisms. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** ServiceNow AI Agents solve challenges like manual, repetitive tasks, slow decision-making, and lack of contextual insights across workflows. For me, this improves efficiency in CLM processes, accelerates turnaround time, and enables more accurate, data-driven decisions ### 3. Offloads Routine Tasks, But Setup Can Be Tricky **Rating:** 3.5/5.0 stars **Reviewed by:** zachary c. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow AI Agents?** I like how ServiceNow AI Agents offload low-priority work from me, allowing agents to focus on more important issues. It frees developers up to do more intensive work. The virtual agent chat is really helpful as it reduces the number of incidents agents have, letting them do other things. **What do you dislike about ServiceNow AI Agents?** I think the setup of ServiceNow AI Agents was a bit complicated, and I would also like better insight into what the agents are doing. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** ServiceNow AI Agents lower the number of incidents for agents, letting them focus on more important work, and offload low-priority tasks, freeing developers for intensive projects. ### 4. Automate it **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica V. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow AI Agents?** The added level of AI provides a pathway for users to get the tools they need in a quicker and more efficient way. Instead of manual searches they can now get to where they need in a matter of seconds **What do you dislike about ServiceNow AI Agents?** When you are not licensed for now assist the building process can be long and not user-friendly. It creates a big limitation, especially for companies where it’s cost prohibited, and other applications and modules need to be prioritized first. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Currently, it’s used to get support from knowledge articles and linked to a chat agent to help with instant management ### 5. Easy Setup, High ROI with ServiceNow AI Agents **Rating:** 5.0/5.0 stars **Reviewed by:** Radhika B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** I use ServiceNow AI Agents for automating tasks, which helps in removing redundant human tasks. I like that it's easy to set up and that I don't have to train new people all the time. It also provides a better return on investment. **What do you dislike about ServiceNow AI Agents?** It's not always easy to get the process nailed, especially with task mining using the agents. Humans have all the answers, which is hard to pull down. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** I use ServiceNow AI Agents to automate tasks, removing redundant human tasks. It's easy to set up, so I don't have to train new people constantly, which improves our ROI. ### 6. Effortless Prompting That Delivers Broad, Time-Saving Outcomes **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel C. | Automation and Operations Lead, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow AI Agents?** i like the ease of being able to give instructions and outcomes the business needs via prompt and tools. the outcomes and use cases are broad and this removes manual work improving what humans are required for. **What do you dislike about ServiceNow AI Agents?** The rate of change since launch has been noticeable. A lot of changes have occurred for early adopters. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Removing the manual work from repetitive tasks. ### 7. Saves Time by Automating Routine IT Requests **Rating:** 5.0/5.0 stars **Reviewed by:** Heath F. | Integrated Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about ServiceNow AI Agents?** It saves time by automatically handling routine tasks and resolving common IT/work requests, so I don’t have to chase tickets or do manual follow-ups. **What do you dislike about ServiceNow AI Agents?** It can feel a bit rigid, since it really only works well within pre-set workflows and rules. Also, not everything ends up being fully automated. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Solve slow, manual ticket handling by automating routine requests and workflows, so you can get faster resolutions and spend less time waiting on basic support. ### 8. Speeds Up Incident Resolution Efficiently **Rating:** 5.0/5.0 stars **Reviewed by:** Eric B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** I really like how fast ServiceNow AI Agents are able to get work done. They are great at solving incidents, which helps take work off technicians. The initial setup was very easy, and I faced no challenges. **What do you dislike about ServiceNow AI Agents?** Nothing **What problems is ServiceNow AI Agents solving and how is that benefiting you?** I use ServiceNow AI Agents for small IT incidents. They quickly get work done and solve incidents effectively, taking work off technicians. ### 9. Cost is a huge barrier to entry **Rating:** 2.0/5.0 stars **Reviewed by:** Joseph S. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow AI Agents?** I can’t create agents for cases that require a specific workflow to be followed. It would help to provide the skills needed to support the custom relationships our company has built on certain ITSM tables, so those cases can be handled properly. **What do you dislike about ServiceNow AI Agents?** Cost is my main issue. I only want 1 or 2 agents to be active, but for such a simple use case the investment feels huge. The barrier to entry is still very high. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Resolving an L1 incident by referencing past incidents can be challenging for companies with poor documentation and limited knowledge articles. ### 10. Intuitive and Accurate with Some AI Hallucinations **Rating:** 4.5/5.0 stars **Reviewed by:** Wilmar T. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** I like ServiceNow AI Agents because it's really intuitive and accurate. The context engine allows for accurate responses, which is great for facilitating communication between users and solutions. The implementation was easy too. **What do you dislike about ServiceNow AI Agents?** Some hallucinations are still present in some responses. There are some rare occasions when the issue is too specific, and it will go into fabricating information. Just providing false information, would like to not be present or to have a disclaimer. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** ServiceNow AI Agents facilitate communication between users and solutions, and its context engine allows for accurate responses. It's really intuitive and accurate. ### 11. Effortless Setup and Cost-Effective Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Chris H. | Contract Growth & AI Strategy Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about ServiceNow AI Agents?** I like how easy ServiceNow AI Agents is to use; it's very user-friendly. The setup is definitely easy too, which makes everything much more convenient. I value the interactivity solution, especially its ability to unify multiple departments, making it easier to automate tasks and improve teamwork. **What do you dislike about ServiceNow AI Agents?** Again, the realistic voice. And the response time, that seems to be always the ongoing issue that you could make it sound more human-like, it's just gonna make it a better experience. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** ServiceNow AI Agents help us cut down on costs by eliminating the need to hire live agents and provide better feedback from customers. It's also much more efficient. ### 12. Effortless Automation with ServiceNow AI Agents **Rating:** 5.0/5.0 stars **Reviewed by:** Joel O. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow AI Agents?** I like ServiceNow AI Agents for its ability to eliminate manual tasks. I also appreciate the ease of configuring AI agents. These features help reduce hours for the workforce, allowing them to allocate time to other tasks or projects. Although the initial setup was challenging, once configured, it became easier to build others. **What do you dislike about ServiceNow AI Agents?** Initially challenging setup but once configured others became easier to build. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** I find ServiceNow AI Agents streamline manual tasks, eliminating them and reducing hours for the workforce, allowing more time for other projects. It's easy to configure once set up, enhancing efficiency. ### 13. Reduces Service Desk Demand, Easy Training **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha D. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** I like that ServiceNow AI Agents helps reduce the number of calls to the service desk by handling simple requests. Once we had all of it trained, it's been very helpful for getting knowledge articles and requests to the end users. I'm also interested in trying the knowledge articles feedback system. **What do you dislike about ServiceNow AI Agents?** It did take a little bit to train them but we had a team of help desk users do it. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** ServiceNow AI Agents reduce service desk call volume by handling simple requests efficiently and provide helpful trained knowledge articles and requests to end users. ### 14. Effective Task Automation, Configuration Needs Work **Rating:** 3.5/5.0 stars **Reviewed by:** John L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** I like how ServiceNow AI Agents can route work effectively and fulfill a request through completion without the need for customer or team follow-up. **What do you dislike about ServiceNow AI Agents?** I find configuration challenging. Training the AI on what specifically to do and training based on patterns is a bit difficult. There's a need to narrow the focus on what those patterns are to improve the setup. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** I use ServiceNow AI Agents to submit catalog items from a VA prompt, addressing request creation and followup. It routes work and fulfills requests through completion without needing followup from customers or the team. ### 15. Accelerates Implementation with Powerful Integration Options **Rating:** 3.0/5.0 stars **Reviewed by:** Simon K J. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** I like the choice of different AI platforms in ServiceNow AI Agents and its integration with IT asset tracking systems. The pre-built integrations to many commercial enterprise and cloud platforms significantly accelerate the implementation timeline. I also value the Build Agents and Workflow Data Fabric features. **What do you dislike about ServiceNow AI Agents?** Agentic AI is evolving fast and periodic updates to ServiceNow power users on new AI capabilities would help us to keep up. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** ServiceNow AI Agents reduces reliance on external consultants and speeds up prototyping. Its pre-built integrations accelerate implementation timelines, especially with our diverse enterprise asset and cloud services. ### 16. User-Friendly Setup, Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Ofmara P. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow AI Agents?** I like how easy it is to set up and use ServiceNow AI Agents. The simplicity in setup means we spend less time on implementation, allowing more time for development. It makes it easy for our users to find information without having to do multiple searches, which is a big plus for us. The initial setup was very easy. **What do you dislike about ServiceNow AI Agents?** It was a bit confusing on how to set them up and what licensing was needed at first. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** I use ServiceNow AI Agents to easily provide information to users, reducing their need for multiple searches. ### 17. Autonomous AI Agents That Streamline Mundane Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** eldon s. | Senior Director AI Delivery, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow AI Agents?** AI Agents and Agentic Workflows, I like the autonomous nature of them while still allowing manual intervention when needed. I see a lot of mundane processes that could be candidates for AI agents **What do you dislike about ServiceNow AI Agents?** The only thing that I have found that I do not like, or rather find difficult is the tools that that AI agents use. some of them are complex and there is not a lot of documentation to help in that area **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Currently its resolving level one support cases and incidents and even taking it to the point of resolving them ### 18. Efficient Workflow Creation with Mild Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Jingping Z. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow AI Agents?** I like the prompt part of ServiceNow AI Agents because it's easy and fast. I also appreciate the way it creates workflows, as it's very efficient and doesn't require any code. The initial setup wasn't hard either. **What do you dislike about ServiceNow AI Agents?** Sometimes, ServiceNow AI Agents get lost after completing one task. Also, I need to play around with it to get familiar with the GUI. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** I use ServiceNow AI Agents to create workflows and tables efficiently without any coding. It makes the process easy and fast, enhancing our operations by eliminating the need for code. ### 19. Easy Prompt-BaseSnow d App Creation with Great Documentation **Rating:** 4.5/5.0 stars **Reviewed by:** vinod k. | ServiceNow Admin Sr, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow AI Agents?** Creating an applicataion where scoped or unscoped is very easy with prompts and also is great for documenattion **What do you dislike about ServiceNow AI Agents?** It is slow but biggest complain is about the UI - Need some improvements to UI and also an option to copy the content **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Great time savior for development. And also to test the created applications ### 20. Effortless Automation with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Ganesh G. | Architect, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** I like that ServiceNow AI Agents are easy to automate and easy to build. The initial setup was easy, which was great. I also feel that Agentic AI is a today's need and has a promising future. **What do you dislike about ServiceNow AI Agents?** We need more technical documentation and videos on how to cover complex AI agent configuration use cases. I feel like the overall instance performance was slowed down a little bit. We need to revisit and consider the instance performance. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** ServiceNow AI Agents help with change risk assessment and are easy to automate and build. ### 21. Powerful Workflow Automation with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Anshul S. | Teaching Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about ServiceNow AI Agents?** I use ServiceNow AI Agents to automate end-to-end enterprise workflows, especially for IT support. I like the ability of ServiceNow AI Agents to autonomously handle these workflows. My favorite feature is the AI Orchestrator because it enables multiple AI agents to collaborate and execute complex workflows effectively. **What do you dislike about ServiceNow AI Agents?** ServiceNow AI Agents are very powerful but they can improve in areas like explainability, where users need clearer reasoning behind the decisions, handling edge cases better, and offering improved contextual understanding for developers, especially when debugging complex workflows. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** I use ServiceNow AI Agents to automate enterprise workflows, especially IT support, solving manual work, slow support, poor coordination, and scalability issues. ### 22. Effortless Testing and Rapid Service Delivery **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph W. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** I find that ServiceNow AI Agents makes generating ATFs incredibly easy with minimal effort, which really helps in reducing the time spent on testing and allows me to focus more on doing other tasks. The initial setup was rather easy, which made the onboarding process smooth. Overall, this tool effectively reduces my testing time, making my workflow more efficient. **What do you dislike about ServiceNow AI Agents?** Working on complex flows with embedded ifs is challenging. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** I find ServiceNow AI Agents reduces testing time, letting me spend more time doing other tasks while generating ATFs with minimal effort. ### 23. AI Agents and its autonomousity **Rating:** 3.5/5.0 stars **Reviewed by:** Pavan N. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** True “agentic” automation (not just suggestions) Most AI tools stop at recommendations. ServiceNow agents: Decide + act + complete tasks Can triage incidents, resolve tickets, update systems automatically Work across IT, HR, CRM, security, etc. Can create Apps in Minutes **What do you dislike about ServiceNow AI Agents?** Complex setups still require customization Some agents feel “half-baked” out of the box (early-stage tech) Pricing/credits can get expensive at scale **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Fast customization (low-code / natural language) With AI Agent Studio: You can build agents using natural language instead of code Add tools, APIs, workflows easily Test and deploy quickly ### 24. Streamlined Ticket Management, Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Elwin S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about ServiceNow AI Agents?** I use ServiceNow AI Agents to track my tickets, and I like how easy it is to handle them. It's easy to talk to, and the responses are pretty accurate, which is really helpful. With tons of tickets in my queue, it helps me sort out the mess and focus on the ones that need my immediate attention. **What do you dislike about ServiceNow AI Agents?** Nothing as of right now. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** I use ServiceNow AI Agents for easy handling of tickets, which helps me sort out the mess in my queue and focus on urgent cases. It's easy to talk to, and the responses are accurate. ### 25. Automates and Enhances ITSM Efficiently **Rating:** 4.5/5.0 stars **Reviewed by:** AKSHAY J. | Sr Technical Architect, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** I like ServiceNow AI Agents because it's a nice product that's easy to build tools with. It helps in automating use cases in ITSM, like triaging and categorizing, which decreases the efforts of the agents. It has increased the overall performance of our solutions. **What do you dislike about ServiceNow AI Agents?** The initial setup was complex initially but became easy gradually. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** I use ServiceNow AI Agents to automate ITSM tasks like triaging and categorizing, improving overall performance and reducing triaging time. It's easy to build tools, which helps reduce the efforts of our agents. ### 26. Seamless Integration and Ease of Use with ServiceNow AI Agents **Rating:** 4.5/5.0 stars **Reviewed by:** James M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** I really like that ServiceNow AI Agents is able to provide good answers. It provides easy access to our knowledge base to provide answers which helps our technicians and internal employees. I appreciate the ease of use and the fact that it is fully integrated with ServiceNow. The initial setup has been fairly easy. **What do you dislike about ServiceNow AI Agents?** It has taken some training to get the right answers. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** I use ServiceNow AI Agents to provide assistance for our technicians and employees, making it easy to access our knowledge base for answers. ### 27. How ServiceNow AI Agents Streamline Operations and Improve Service Delivery **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about ServiceNow AI Agents?** The new AI agent is capable to understand the problem statement and provide solution for most of the common queries. The interface is user friendly and performance is great when you compare the response time. **What do you dislike about ServiceNow AI Agents?** I would say the pricing is bit on the higher side but considering the integration with other systems and performance, it is good. Still room for improvement in cost manner **What problems is ServiceNow AI Agents solving and how is that benefiting you?** ServiceNow AI Agents solve everyday challenges like slow ticket resolution, repetitive manual work, and inconsistent support experiences by automating triage, handling common requests through virtual agents, and proactively identifying issues before they escalate. This benefits me by freeing up teams to focus on higher‑value work, improving response times and SLA performance, reducing operational overhead, and delivering a smoother, more reliable experience to end users through faster and more consistent service. ### 28. Effortless Deployment, Enhances Customer Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Avik M. | Senior Manager IT Asset and Client Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** I like that ServiceNow AI Agents are easy to deploy, govern, and see the values. It works 24/7 and I can map it to strategic initiatives via the AI control tower. The initial setup was very easy, thanks to the guided setup process. **What do you dislike about ServiceNow AI Agents?** multi system collaboration **What problems is ServiceNow AI Agents solving and how is that benefiting you?** I use ServiceNow AI Agents to automate L1 Helpdesk tasks, enhancing customer experience and giving agents time for complex issues. It's easy to deploy, govern, and align with strategic initiatives via the AI control tower, and it provides value visibility. ### 29. Efficient Ticket Management with Some Search Limitations **Rating:** 5.0/5.0 stars **Reviewed by:** Sheirman S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** I like that ServiceNow AI Agents save agent time to triage tickets and cut down the time to close tickets. The initial setup was very easy because we had a dedicated rep from ServiceNow work with us on the NowAssist AI Starter Pack to get us started. **What do you dislike about ServiceNow AI Agents?** I find that the AI Search results sometimes don't return accurately. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** I use ServiceNow AI Agents for incident summarization, agent recommendation, AI Search, and KB article generation, which save agent time and cut down the time to close tickets. ### 30. Efficient AI Support for Workflow Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Investment Banking | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about ServiceNow AI Agents?** One thing I really like about ServiceNow AI Agents is how effectively they reduce manual effort by automating routine tasks and providing 24/7 support. As the system learns from more data, the predictions and recommendations become more accurate, which helps teams resolve issues faster. The AI integrates well with ServiceNow workflows, making automation feel natural and improving both resolution speed and overall efficiency. **What do you dislike about ServiceNow AI Agents?** One area where ServiceNow AI Agents could improve is the initial setup and learning curve, which can take time for teams to fully configure and understand. The performance also depends heavily on the quality and availability of historical data, so incomplete data can affect the accuracy of predictions. Additionally, stronger guidance around secure configuration and best practices would help organizations deploy AI agents more confidently. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** First thing initial acknowledgment, its the key in support so its helps in initial acknowledgment so its free up our colleagues to focus on priority issues. ### 31. Accurate AI, Needs Better Context Recognition **Rating:** 3.5/5.0 stars **Reviewed by:** Kriti M. | Software Engineer 2, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about ServiceNow AI Agents?** I liked the accuracy of ServiceNow AI Agents; it didn't provide vague answers or hallucinate much. Prompting effectively works well with the ServiceNow AI Agents, and the initial setup was straightforward with respect to the documentation provided. **What do you dislike about ServiceNow AI Agents?** I feel it required several times of prompting to go to the correct answers, it needs to be given a lot of context, otherwise the answer quality degrades. I feel training on vague prompts might have to increase efficiency. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** I use ServiceNow AI Agents for triaging incidents. It goes through the codebase and gives plausible reasons for incidents. ### 32. AI-Powered Efficiency, Moderate Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow AI Agents?** A number of agents are available out of the box, which makes turning on the feature and getting started quickly. You can also build your own custom agents. **What do you dislike about ServiceNow AI Agents?** I’m just starting my AI journey, so I’m not sure yet whether there are any specific issues to point out. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** It addresses the same challenge many teams face: a large backlog paired with limited resources. I use ServiceNow AI Agents to build apps, flows, catalog items, and more, and it has reduced our development cycle tremendously. ### 33. Conversational but Challenging Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Shriya S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow AI Agents?** I like that ServiceNow AI Agents help with speeding up our IT services and scaling up company-wide. I find it conversational. **What do you dislike about ServiceNow AI Agents?** I find the ServiceNow AI Agents issues with hallucinations frustrating, especially when it misunderstands one or two-word searches. The feedback loops related to the indexing of sources can also be a hassle. Also, the initial setup was hard, and having one app for one instance is a challenge. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** I use ServiceNow AI Agents to speed up our IT services and scale company-wide. ### 34. Empowers Support with Easy Deployment **Rating:** 4.0/5.0 stars **Reviewed by:** Jason E. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** I like the ease of deployment with ServiceNow AI Agents, which makes it quite convenient. It also empowers users and helps with call center deflection. I'm able to optimize workflows effectively, making it a valuable tool for service desk customer support. The initial setup was fairly easy, which adds to its overall convenience. **What do you dislike about ServiceNow AI Agents?** the scripting of questions and outcomes **What problems is ServiceNow AI Agents solving and how is that benefiting you?** I use ServiceNow AI Agents for service desk support, empowering users and optimizing workflows. It provides ease of deployment, convenience, and call center deflection. ### 35. Streamlines Employee Tasks with Ease **Rating:** 4.0/5.0 stars **Reviewed by:** Josh H. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** I like how ServiceNow AI Agents manage simple and common tasks for employees with just a basic command, which means they don't have to switch between systems. This feature really helps in reducing manual efforts and system switching. **What do you dislike about ServiceNow AI Agents?** It requires coordination with AI agents in other systems and is dependent on their agent. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** I use ServiceNow AI Agents to manage simple tasks, reducing manual effort and system switching. It works from a basic command, handling tasks without needing employees to swivel between systems. ### 36. Knowledge 26 Eeview **Rating:** 4.0/5.0 stars **Reviewed by:** Juan R. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow AI Agents?** AI agents make workflow automation more practical and help streamline the overall user experience. **What do you dislike about ServiceNow AI Agents?** It still feels like it’s in its infancy, and there’s plenty of room for improvement. The AI push has made it difficult for organizations to be truly data-first, and it seems like many wanted to deploy without much insight into how to properly use the tools. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Incident management has become much easier to handle. Both end users and help desk support are seeing real benefits from the improvements. ### 37. Quick Setup, Reduces Call Center Workload **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow AI Agents?** I use ServiceNow AI Agents to provide self-service to employees, and it really helps in reducing calls to our call center. What I like most is that it works quickly and interfaces well with employeeworks. The agents are friendly, helpful, and knowledgeable, with the bonus of being easy to configure. The initial setup was also very easy. **What do you dislike about ServiceNow AI Agents?** I think the programming could be easier. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** I use ServiceNow AI Agents to provide self-service to employees, which helps reduce calls to our call center. ### 38. Effective AI Agents That Boost Operational Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Sachin S. | Platform Analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about ServiceNow AI Agents?** The AI Agents are effective at handling repetitive tasks and improving operational efficiency across teams. **What do you dislike about ServiceNow AI Agents?** Initial setup and customization can be complex, especially for organizations with highly customized workflows. Some advanced capabilities require significant configuration and testing. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** It solves the problem of time-consuming manual processes by automating common tasks and workflows. This helps me improve productivity, reduce response times ### 39. AI opens a world of nee possibilities **Rating:** 5.0/5.0 stars **Reviewed by:** Derrick B. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** Implementing AI agents has been a game changer. They can take care of so many different menial tasks that used to burden down my agents. So much time is recovered that we find time to take care of more projects, counter train on new tasks, and don’t feel so overwhelmed all the time. **What do you dislike about ServiceNow AI Agents?** The only thing I did mpt like is that wr did not implement them sooner **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Classification of tickets, auto assignments, and lowering the overall human interaction for repetitive tasks ### 40. ServiceNow AI Agents Action and Workflows **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about ServiceNow AI Agents?** Advantage of ServiceNow AI Agents is that they not just generate answers—they can take actions and complete business workflows using enterprise data, approvals, and integrations already available in ServiceNow. **What do you dislike about ServiceNow AI Agents?** One limitation of ServiceNow AI Agents is that they can require significant setup, governance, and integration effort. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** AI Agent can handle an employee onboarding request by coordinating HR ### 41. “a grown-up nerd” **Rating:** 2.5/5.0 stars **Reviewed by:** SHINYA Y. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow AI Agents?** He used to be an extremely diligent, study-obsessed student, but he has finally become a teacher. Compared to other AIs, he doesn’t overinterpret instructions, which makes him especially useful when you want to establish a solid and predictable workflow. **What do you dislike about ServiceNow AI Agents?** What’s more, he’s still quite junior. While he can carry out instructions, his own intellect hasn’t yet reached the level of a professor. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** He’s also a real time-saver when it comes to setting up detailed agent instructions and those tedious parameter configurations. ### 42. Efficient Automation with Easy Setup, But Overwhelming Options **Rating:** 3.5/5.0 stars **Reviewed by:** Mahmadsamir Z. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow AI Agents?** I like that ServiceNow AI Agents make it easy for our employees to get instant information. The automation feature is particularly appreciated, as it helps streamline our processes. Additionally, I found the initial setup pretty easy, which was a pleasant surprise. **What do you dislike about ServiceNow AI Agents?** I think ServiceNow has too many AI-related products like Now Assist, Virtual Agent, Moveworks Otto, and a lot more. It becomes too overwhelming. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** It helps us generate information and makes it easy for our employees to get instant information. ### 43. Fast, Accurate & Transformative for ITSM and CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Willy L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow AI Agents?** I like that ServiceNow AI Agents is fast and pretty accurate. It provides recommendations for issues and actions by looking up a large amount of knowledge and data. Once configured, the setup seems pretty straightforward. **What do you dislike about ServiceNow AI Agents?** Probably nothing much, if it can be even faster and can look even cooler! **What problems is ServiceNow AI Agents solving and how is that benefiting you?** I use ServiceNow AI Agents for ITSM and CRM as it can look up large amounts of knowledge and data, providing recommendations for issues and actions. It's fast and pretty accurate! ### 44. Effortless Automation with Responsible AI **Rating:** 5.0/5.0 stars **Reviewed by:** Saurabh G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow AI Agents?** I like that ServiceNow AI Agents are easy to build and configure for different data points. They are governed and ethically responsible, which is important to me. The initial setup was pretty easy, and the agents automate key decisions in the process, making them valuable for solving business problems intelligently related to risk. **What do you dislike about ServiceNow AI Agents?** The context window is small. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** I use ServiceNow AI Agents to automate business processes, solving business problems intelligently for risk by automating key decisions in the process. ### 45. ServiceNow AI Agents: Powerful Automation for Complex Tasks **Rating:** 4.5/5.0 stars **Reviewed by:** Anish G. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2026 **What do you like best about ServiceNow AI Agents?** What I like best about ServiceNow AI Agents is their ability to automate complex tasks with minimal human intervention. **What do you dislike about ServiceNow AI Agents?** One common drawback of ServiceNow AI Agents is that they can require significant setup, customization and high-quality data to performs effectively **What problems is ServiceNow AI Agents solving and how is that benefiting you?** ServiceNow AI Agents help automate repetitive tasks and speed up issue resolution, allowing me to focus on more valuable and strategic work. ### 46. Versatile AI Agent, but Slightly Confusing Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Vince P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow AI Agents?** I like ServiceNow AI Agents' ability to work in any scope and be provided context. It can interact with any area of the platform, which makes it very valuable for new and existing development. **What do you dislike about ServiceNow AI Agents?** I think it can be a bit confusing between virtual agents, now assist, build agent, Otto etc. Making sure the right plugins were enabled and understanding the usage costs. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** I use ServiceNow AI Agents for rapid prototyping and time savings, helping with limited resources and testing. ### 47. Streamlines Help Desk Operations Efficiently **Rating:** 4.0/5.0 stars **Reviewed by:** Keysha F. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow AI Agents?** I like that ServiceNow AI Agents help make our workflows easier and free up my agents for upskilling and training. It's great that they save time for my customers and reduce repeat calls for work that can be automated. **What do you dislike about ServiceNow AI Agents?** I do not have anything to share. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** I use ServiceNow AI Agents to reduce repeat calls and automate work at the Help Desk, which makes workflows easier and frees up my agents for upskilling and training, saving time for customers. ### 48. Powerful Automation with a Learning Curve **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about ServiceNow AI Agents?** What I find most helpful about ServiceNow AI Agents is how much time they save on repetitive tasks. Things like ticket routing, answering common requests, or pulling information from knowledge bases can be handled automatically, which really reduces manual work day-to-day. **What do you dislike about ServiceNow AI Agents?** ServiceNow AI Agents are useful, but their performance depends heavily on setup and data quality. If not properly configured, responses can be generic or inaccurate, which reduces effectiveness. There’s also a learning curve when customizing workflows, and debugging automation isn’t always intuitive. Overall, they work well, but require ongoing tuning to get the most value. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** ServiceNow AI Agents help solve the problem of handling repetitive and time-consuming requests, such as ticket triaging and basic support inquiries. Before using automation, these tasks required manual effort and slowed down response times. ### 49. Intuitive Integration, But Performance Issues **Rating:** 3.0/5.0 stars **Reviewed by:** Jacob B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** I like the simplicity of the process with ServiceNow AI Agents; anyone can make an agent or Agentic workflow. I also find the external A2A integration intuitive compared to other platforms. **What do you dislike about ServiceNow AI Agents?** I have frequent freezes and hangs during the process, and I have been unable to get at least half of the OOTB agents to work correctly. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** I use ServiceNow AI Agents to automate lots of repeatable ITSM tasks, and I appreciate the simplicity of creating agents and workflows. ### 50. Intuitive Conversational UI with Fast ROI and Seamless ServiceNow Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2026 **What do you like best about ServiceNow AI Agents?** Agent understand the user intent significantly deflecting routine tickets and delivering immediate ROI. The conversational UI/UX is highly intuitive for end-users, while the native integrations with our existing ServiceNow workflows make automated task resolution effortless. The system's performance is reliably fast even during peak hours, and the excellent out-of-the-box templates made our initial onboarding and setup incredibly smooth. **What do you dislike about ServiceNow AI Agents?** The initial setup and fine-tuning process can be quite complex and time-consuming. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** We struggled with a high volume of repetitive Level 1 tickets. Now, AI Agents handle these automatically, saving our IT team hours of manual work each week. - [View ServiceNow AI Agents pricing details and edition comparison](https://www.g2.com/products/servicenow-ai-agents/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+08%3A58%3A31+-0500&secure%5Bsession_id%5D=a4306405-0384-4ea9-a1e5-74e35dad95b2&secure%5Btoken%5D=78634400dfa5e5d667ef3950c2c52a7b1c94c2918394f0ede4bc4065a97d55ef&format=llm_user) ## ServiceNow AI Agents Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Amazon Redshift](https://www.g2.com/products/amazon-redshift/reviews) - [Apache Kafka](https://www.g2.com/products/apache-kafka/reviews) - [AWS Adapter for OIC](https://www.g2.com/products/aws-adapter-for-oic/reviews) - [Azure DevOps Server](https://www.g2.com/products/azure-devops-server/reviews) - 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[New Relic Intelligent Observability](https://www.g2.com/products/new-relic-intelligent-observability/reviews) - [Nexthink](https://www.g2.com/products/nexthink/reviews) - [ODO](https://www.g2.com/products/odo/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Oracle Java Cloud Service](https://www.g2.com/products/oracle-java-cloud-service/reviews) - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - [Qlik Talend Cloud](https://www.g2.com/products/qlik-talend-cloud/reviews) - [Qualys Asset Inventory CMDB Sync](https://www.g2.com/products/qualys-asset-inventory-cmdb-sync/reviews) - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Tenable Vulnerability Management](https://www.g2.com/products/tenable-vulnerability-management/reviews) - [Teneo.ai](https://www.g2.com/products/teneo-ai/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## ServiceNow AI Agents Features **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Customization - AI Agent Builders** - Natural Language Configuration - Tone Customization - Security Guardrails **Automation - AI IT Agents** - Document Processing - Feedback Collection **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Functionality - AI Agent Builders** - Omni-channel Support - Agent Branding - Proactive Response Capabilities - Seamless Human Escalation **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Generative AI** - AI Text Generation - AI Text Summarization **Data and Analytics - AI Agent Builders** - Analytics & Reporting - Contextual Awareness - Data Privacy Compliance **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Integration - AI Agent Builders** - Workflow Automation - API Usage - Platform Interoperability - CRM Data Integration **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top ServiceNow AI Agents Alternatives - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - 4.3/5.0 (1,163 reviews) - [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) - 4.6/5.0 (6,137 reviews) - [Gemini Enterprise Agent Platform](https://www.g2.com/products/gemini-enterprise-agent-platform/reviews) - 4.3/5.0 (653 reviews)