Aisera Reviews & Product Details

We have enabled Aisera's Webchat across our IT Support Portal using their Conversational AI product.

Our Support organization is able to closely monitor request volumes, requests resolved, and help identify responses that require improvement with pinpoint accuracy. Through the transparent analytics tools available, we are able to improve the quality and accuracy of the bot responses where needed through LLM and disambiguation prompt tuning, building intents, fine tuning entity values, building custom workflows, and also identify knowledge gaps in our environment. Review collected by and hosted on G2.com.

We have raised that we would like improved disambiguation and the ability to use UserProfile information as part of the RAG Pipeline.

There are also scheduled maintenance windows which can cause inconveniences to operations, however we are working with Aisera on improving this. Review collected by and hosted on G2.com.

I like Aisera. We have an agent that is create by and powered by Aisera. The entire staff at Aisera is customer focused. When you are a customer of Aisera, you are a client of the whole company. Their focus is to create a positive user experience. The user could be an end user or an admin user. Review collected by and hosted on G2.com.

To answer this I would have to start with this not being a dislike and not being a disapppointment with Aisera. Our dislike would be a lack of initial understanding of what would be needed to accomplish our end goals. For our agent to be fully effective it needed permissions in our tenant that we were not able to allow. Review collected by and hosted on G2.com.

- The application allows admin users to have both Dev and Production which give us freedom to build and test without messing with production.

-There are available features that are useful to what we need in automating processes.

-Admin users can manage workflows and other settings with ease.

-There are built in tasks that are ready for use.

-Integration with different applications are available for set up

-We have a dedicated customer service representative that we can reach out. We can also submit tickets to their platform. Review collected by and hosted on G2.com.

-There are features that we want that are not available yet.

-Workarounds and fixes take sometime to take place.

- GPT is not enabled automatically and would cost extra. We have some struggles using rules-based AI as some scenarious are not covered by its rules and would require manual programming. Review collected by and hosted on G2.com.

My rating is an 8 as a result of the good communication and availability that Tushar and Raksha have displayed. If i were to grade Aisera without this component, my rating would not be as strong. The're first to respond and go above in beyond their work hours and likely responsiblites. That said, Aisera has presented some great self service options for our customers and package tracking options. They are flexible with changing flows and allow us the time to discuss and review impacts to those changes. Review collected by and hosted on G2.com.

There are a few things we would say are not to our liking with Aisera. Reliability is a concern, typically this involves break downs due to our volume and also updates. We should be able to decide when we push the updates out.

Process creation, as a growing company there were some processes that did not exist. Aisera needs to continue to enhance stress testing, building an internal QA team and identifying issues before OnTrac does.

Pricing, without getting too in depth, we are not on a good pricing model scaled to our business growth. Review collected by and hosted on G2.com.

Aisera uses AI to deliver self - service solutions, such as chatbots and virtual agents that can effectively manage a wide range of consumer inquiries. this decreases reliance on human agents and saves operating expenses.

The platform offers consistent availability which is crucial for e-commerce enterprises who operate globally and have clients in several timezone. Review collected by and hosted on G2.com.

While the interface is simple, preparing Aisera for peak performance and training its AI models can be time- consuming Review collected by and hosted on G2.com.

easy to implement, easy to integrate with existing apps

specialized LLM

generic agent with multiple connectors

responsive support

evolutivity Review collected by and hosted on G2.com.

statement of work approach -> blackbox no visibility on configuration

too frequent release management

no european support (timezone delta India or US)

cost transparency and complexity Review collected by and hosted on G2.com.

Good Customer Service Management Team.

CSM's are available throughout and educates the process/changes/upgrades accordingly. Review collected by and hosted on G2.com.

Aisera's Dashboard options simplification. Review collected by and hosted on G2.com.

Collaboration and Access to meeting notes Review collected by and hosted on G2.com.

Require more training sessions after on-boarding Review collected by and hosted on G2.com.

Its a helpful tool for entrepreneurs like me. Review collected by and hosted on G2.com.

Nothing. I would love to recommend Aisera. Review collected by and hosted on G2.com.

I appreciate their support team and the ability to customize workflows. Review collected by and hosted on G2.com.

I have no complaints with AiseraGPT. It's been a valuable addition. Review collected by and hosted on G2.com.