Moveworks Reviews & Product Details

Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com.

Product Website

Seller

Moveworks

Discussions

Moveworks Community

Languages Supported

German, English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Chinese (Simplified), Chinese (Traditional)

Overview by

Bryant Chang

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Moveworks Integrations

(1)

Verified by Moveworks

Moveworks Media

Search and find the right information right away — no matter which system, format, or domain it’s in with a superior Reasoning Engine that takes agentic RAG to the next level.

Take action with an intuitive AI assistant that completes tasks from end-to-end in seconds across your tech stack using multiple LLMs plus hundreds of out-of-the-box integrations and plugins.

Make your workflows up to 90% more efficient by providing every employee with powerful generative AI capabilities and other time-saving tools that take the work out of busywork.

Enable any developer to easily create customizable AI agents and accelerate enterprise-wide processes with an unstoppable, low-code Agentic Automation Engine that bypasses traditional iPaaS.

Official Downloads

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Harsh S.

Jr. Engineer

Mid-Market (51-1000 emp.)

6/6/2024

"Revolutionizing Workplace Efficiency with Moveworks"

4/5

What do you like best about Moveworks?

Recently, I've appreciated how much it has streamlined routine user management and basic desktop troubleshooting. Automating these repetitive IT tickets has freed up more bandwidth to focus on larger infrastructure projects and complex system implementations. Review collected by and hosted on G2.com.

What do you dislike about Moveworks?

While it handles standard IT workflows beautifully, I'd love to see deeper, out-of-the-box integrations for more highly customized enterprise environments or specific ERP systems. Handling highly specialized technical routing still occasionally requires manual intervention. Review collected by and hosted on G2.com.

What problems is Moveworks solving and how is that benefiting you?

Moveworks is solving several critical problems for our IT department:Moveworks is solving several critical problems for our IT department:

1. Automating Routine IT Support Tasks: An example of what Moveworks does is fielding basic and recurring support requests including password resets, access number requests, and other similar cases. By automating these repetitive tasks, the burden on the IT support team is removed, freeing them to perform better and more useful duties.

2. Reducing Resolution Times: Using artificial intelligence and natural language processing, Moveworks addresses employee queries and delivers timely and relevant responses quickly, compared to conventional means of addressing such complaints. This is beneficial for the employees as they get a chance to discontinue and resume their work quickly.

3. Enhancing IT Support Efficiency: This way, it helps to ensure that support tickets are being processed correctly through strong integration with existing IT systems, which is an attractive aspect of Moveworks. I also realized that the real-time data and analytics that are given gives an opportunity to know the performance of the different systems and areas of the platform that require changes.

4. Improving User Experience: With its conversational AI interface, the Moveworks tool has a high potential of being employed by the employees due to the lack of frustrations that characterize usage of other systems to accomplish the same. This avoids the need to overly rely on IT specialists or technical support and at the same time improves the overall impression of the application and offers a more independent working force.

Altogether, we are revolutionizing our IT support by introducing a number of built-in features that automate the processes, make them faster and enhance the end-user experience with Moveworks. This not only aids the IT department by cutting down on intensity and investing in greater capabilities, but also boosts organizational efficiency. Review collected by and hosted on G2.com.

Bramhanand K.

Associate Process Manager

Enterprise (> 1000 emp.)

6/7/2024

"Still solid and reliable AI assistant for IT support"

5/5

What do you like best about Moveworks?

I like that it’s gradually getting smarter at understanding slightly complex queries, maybe due to backend improvements. The integration with Slack and Teams also feels smoother, and it rarely misses a command. Small things like that make a big difference when you’re using it day to day basis. Review collected by and hosted on G2.com.

What do you dislike about Moveworks?

Sometimes, when it comes to niche projects or department-specific queries, it still gets confused or gives generic answers. If they could make it a bit more “deep of company context" or allow more customizable training, that would be great. Also once in a while the bot just stops responding and needs a restart bug, but kind of annoying when you’re in a rush. Review collected by and hosted on G2.com.

What problems is Moveworks solving and how is that benefiting you?

Moveworks platform makes employees more efficient by helping them to resolve more issues quickly, summarizing work interruptions for employees. Also, by implementing such a system as Moveworks, it is possible to concentrate development forces on complicated strategic tasks instead of routine things within IT support teams. Due to the enhancements, Moveworks can actually improve the ability of a company to introduce new ideas. It is important that Moveworks can grow together with the company pages, being able to handle more and more IT support requests. Review collected by and hosted on G2.com.

Marco M.

SRE

Enterprise (> 1000 emp.)

4/20/2023

"Why it's so fast?"

5/5

What do you like best about Moveworks?

Since four years ago, I’ve been impressed by the speed of the replies that Moveworks brings back. Even today, I’m still impressed by how fast they are, and by how coherent the responses remain. Review collected by and hosted on G2.com.

What do you dislike about Moveworks?

Well, let me see: it does its work at a spectacular pace. The responses are coherent and stay within the context. It also gives back multiple options, and it fits perfectly with what I need. Review collected by and hosted on G2.com.

Jatin D.

System Engineer

Enterprise (> 1000 emp.)

12/4/2025

"Effortless IT Support and Efficiency with Moveworks"

4/5

What do you like best about Moveworks?

Moveworks is very easy to use and proves to be highly efficient when used correctly. Its AI integration is impressive. The platform is particularly effective for organizations and teams, helping to save time, streamline IT support, and boost overall efficiency. Implementation is straightforward, and even if you lack prior experience with similar tools, you should have no trouble using Moveworks. The service also places a strong emphasis on robust security measures to protect the confidentiality and integrity of information. Review collected by and hosted on G2.com.

What do you dislike about Moveworks?

At times, the response time can be slow. Additionally, if your company relies on older software deployment methods, Moveworks might not be the best fit, as integrating it with existing systems can require significant effort. It's better tool if you're using iserve. Review collected by and hosted on G2.com.

What problems is Moveworks solving and how is that benefiting you?

Moveworks addresses the challenge of slow and manual employee support by automating IT, HR, and finance requests using conversational AI. Rather than waiting hours or even days for ticket resolution, employees receive immediate assistance within familiar tools such as Slack or Teams. This automation relieves IT and HR teams from repetitive tasks, allowing them to concentrate on more strategic initiatives. Additionally, it enhances the employee experience by offering 24/7 multilingual support, making it especially valuable for organizations and customers spread across different countries and regions. Review collected by and hosted on G2.com.

Sushree M.

11/18/2025

"Instant IT Support, Saves Time"

5/5

What do you like best about Moveworks?

I primarily use Moveworks for quick IT assistance at work, like resetting passwords and gaining access, which significantly streamlines these processes for me. I appreciate how much time it saves by eliminating the need to wait for IT support and removing the typical back and forth communication. Moveworks provides quick answers without the necessity of opening a ticket, resolving issues in a minute or two. This convenience is crucial, as it allows me to resolve small tasks like password resets promptly. The integration with Slack is also beneficial, as it keeps me updated if my tickets are resolved, enhancing communication efficiency. I value these aspects because they directly contribute to a more seamless and productive work experience. Review collected by and hosted on G2.com.

What do you dislike about Moveworks?

NA Review collected by and hosted on G2.com.

Rushikesh K.

Student

Mid-Market (51-1000 emp.)

11/20/2025

Guest users or non-business users of the software, not included in G2 scores.

"Good UI for Study with Room for Improvement"

3.5/5

What do you like best about Moveworks?

I find Moveworks particularly helpful for my studies, assisting me significantly with research and assignments. The user interface stands out to me as a major positive aspect, making the experience of using Moveworks seamless and intuitive. The documentation provided is detailed and enhances the overall user experience, ensuring that I can navigate and utilize the platform effectively. These features collectively contribute to a beneficial and supportive tool for my academic needs. Review collected by and hosted on G2.com.

What do you dislike about Moveworks?

I find the login page and dashboard in Moveworks to be problematic. Review collected by and hosted on G2.com.

Vatsal G.

Member - Placement committee

Small-Business (50 or fewer emp.)

6/9/2024

Guest users or non-business users of the software, not included in G2 scores.

"Moveworks: improvement in support?"

4/5

What do you like best about Moveworks?

Moveworks has recently introduced several valuable features and improvements that enhance the employee experience and business efficiency. The platform now utilizes advanced conversational AI for proactive suggestions, meaning it can anticipate employee needs and offer highly relevant prompts automatically, going beyond simple question answering. There are substantial upgrades to the natural language understanding and contextualization engine, which ensures that even complex or obscure queries are resolved quickly and with accurate context, reducing frustration for new employees and eliminating lengthy manual escalations. Review collected by and hosted on G2.com.

What do you dislike about Moveworks?

Risk for Non-ServiceNow Shops: Customers and analysts are "worried if the Workday, Salesforce integrations will work or not" in the long term. There is a significant risk that Moveworks will be optimized for the ServiceNow ecosystem, leaving customers who use competing platforms (like Jira, Freshservice, etc.) behind.

Innovation vs. Integration: Competitors and analysts predict that Moveworks' "speed will decelerate" as its teams are forced to focus on the massive technical challenge of integrating into the ServiceNow platform rather than on new, independent features. Review collected by and hosted on G2.com.

What problems is Moveworks solving and how is that benefiting you?

I tried using Moveworks for onboarding of an employee. So whenenver a new employee joins a company, he/she is required to uderstand a lot of basic things about a company, for which usually we organise the knowledge transfre sessions. As I was low on manpower, I tried exploring other tools around which could be capable of solving these kind of problems. But As I went forward with exploring the tools, I came to know that it will require a lot of training time before it can become reliable. So Moveworks is good with hard-deterministic problems, but I think it need a lot of improvement before it can take up large conversations. Review collected by and hosted on G2.com.

Vikas S.

Enterprise (> 1000 emp.)

11/18/2025

"Revolutionary AI Automation with Outstanding NLP"

4.5/5

What do you like best about Moveworks?

The best aspects of Moveworks are its superior Natural Language Processing (NLP), which allows the AI to genuinely understand complex, multi-step employee requests; and its agentic automation capability to resolve those issues end-to-end across multiple enterprise applications (IT, HR, Finance) without human intervention, leading to significant productivity gains and reduced ticket resolution times. Review collected by and hosted on G2.com.

What do you dislike about Moveworks?

The most common point of friction with Moveworks is the complexity and time commitment required for deep integration and tuning, especially outside of core ServiceNow environments. Review collected by and hosted on G2.com.

What problems is Moveworks solving and how is that benefiting you?

Moveworks solves the problem of employee friction and slow support resolution by acting as an AI-powered universal copilot. This benefits us by significantly automating repetitive IT and HR tickets (often 50%+ ticket deflection), allowing support teams to focus on strategic work while providing employees with instant, 24/7 answers right in Slack or Teams. Review collected by and hosted on G2.com.

Raunak K.

Associate manager

Mid-Market (51-1000 emp.)

11/11/2025

Guest users or non-business users of the software, not included in G2 scores.

"Effortless IT/HR Automation with Seamless Integrations and Analytics"

4.5/5

What do you like best about Moveworks?

Automates IT/HR support efficiently with AI.

Integrates well with tools like Slack, Teams, and ServiceNow.

Improves employee experience and response time.

Provides useful analytics and insights. easy implementation of data Review collected by and hosted on G2.com.

What do you dislike about Moveworks?

Expensive for smaller organizations.

Limited deep customization.

Dependent on integration quality.

Occasional AI context or language gaps. Review collected by and hosted on G2.com.

What problems is Moveworks solving and how is that benefiting you?

Automates routine tasks: Quickly resolves common IT or HR issues (like password resets, access requests, FAQs) without human help.

Saves time: Reduces ticket load and response time for support teams.

Improves productivity: Employees get instant answers directly in Slack or Teams.

Enhances employee experience: Provides 24/7 support and consistent service quality.

Data-driven insights: Offers analytics to track issues, trends, and efficiency improvements. Review collected by and hosted on G2.com.

Kenny Santiago M.

Actor/Location producer

Small-Business (50 or fewer emp.)

11/18/2025

Guest users or non-business users of the software, not included in G2 scores.

"Effortless and User-Friendly Experience"

4.5/5

What do you like best about Moveworks?

Easy to work with on a basic tip of editing. Review collected by and hosted on G2.com.

What do you dislike about Moveworks?

It does have some limitations that can slow down your work. Additionally, when it comes to editing and adding features, you may find that you can't accomplish much. Review collected by and hosted on G2.com.