41 Moveworks Reviews
Overall Review Sentiment for Moveworks
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The technical questions which every employee might had in the initial days after joining a new company can be resolved easily.
The recursive AI prompts/suggestions are good and quiet related. It's direct plug n play, once the onboarding is done, So it's quiet easy to implement.
Employees instead of scheduling a meeting with aother employee now can use this tool to get answers to their queries. This is being used very frequently and it saves a not of time. Review collected by and hosted on G2.com.
It's not very easy to integrate it with very technical businesses. I think the flows will have to be set up before the product can be used. The security is still an issue as, it becomes very difficult for someone to control the level of access. It becomes even more complicated to control the kind of queries that may lead to leak of sensitive data. Review collected by and hosted on G2.com.
Since implementing Moveworks we've had a 50% reduction in volume in 4 years. Our IT Service Desk savings has been able to pay for the Moveworks contract and still provide some cost savings!
Moveworks made it very easy to get started. We have good joint success programs and are on the same page Review collected by and hosted on G2.com.
There has been challenges in support but they are getting addressed quickly! The issues we have had get addressed quickly from their leadership teams. Review collected by and hosted on G2.com.
Recently I got time to explore Movework AI Copilot and explore it's features, Being a AI developer, It was pleasant to see how Movework automate required day to day task related to IT support and other enablement function, Very well.
They have created a all in one place solution, which can easily adopt by not technical organisation as well with less to no devlopment requirements. Review collected by and hosted on G2.com.
Restriction in major customisation in functionality is something I saw challenging. But that is something we can work with MoveWork to see workarounds. Review collected by and hosted on G2.com.
The innovative way in which they use AI to get rid of every day small headaches that take away so much energy from the IT employees. Review collected by and hosted on G2.com.
Implementing and integrating Moveworks with existing systems is not simple and can be very time-cosuming. Review collected by and hosted on G2.com.
Automating tasks using Moveworks has been the best choice, their support is fast and always responsive. Review collected by and hosted on G2.com.
In complicated cases it might not be the best alternative. Review collected by and hosted on G2.com.
This technology caters to the needs of professional who need to apply solutions for real world problems. Review collected by and hosted on G2.com.
Nothing in particular as i have yet to find any discrepancy in what the company delivers Review collected by and hosted on G2.com.
Solve support tickets, search content, and automate workflows across the business Review collected by and hosted on G2.com.
It does take a lot of fine tuning and work to make sure it presents the correct Knowledgebase articles. Review collected by and hosted on G2.com.
Moveworks made our organizations adoption of AI achievable in a short period of time and the ROI was instantly evident. Since we launched our bot, Herbie, in late 2019 we continue to shatter our goals as we leverage more of Moveworks functionalities delighting our customers. Review collected by and hosted on G2.com.
Moveworks is growing fast and at times you can see their strain on resources. For me I have seen this with delayed followups on issues we may be experiencing. The upside to this is that they are addressing these issues and they are always looking for feedback to improve their support services. Review collected by and hosted on G2.com.
