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Resolve Reviews & Product Details

Resolve Overview

What is Resolve?

Resolve Systems helps enterprise technology teams worldwide achieve agile, autonomous operations with an industry-leading intelligent IT automation platform. With more than a decade of automation expertise, Resolve’s solutions are purpose-built to address challenges posed by increasing IT complexity. Organizations use Resolve to automate IT operations, service management, network operations, cloud operations, discovery and dependency mapping, event management and remediation, and enterprise orchestration. Resolve enables organizations to maximize operational efficiency, overcome labor shortages, reduce costs, quickly troubleshoot and fix problems, and accelerate service delivery. Resolve is majority-owned by Insight Partners, a leading global venture capital and private equity firm investing in high-growth technology and software companies. Learn more at resolve.io.

Resolve Details
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Product Description

Organizations use Resolve Systems to automate IT operations, service management, network operations, cloud operations, discovery and dependency mapping, event management and remediation, and enterprise orchestration.


Seller Details
Year Founded
2014
HQ Location
Campbell, California
Twitter
@ResolveSystems
410 Twitter followers
LinkedIn® Page
www.linkedin.com
99 employees on LinkedIn®

BS
Overview Provided by:

Recent Resolve Reviews

Saurav S.
SS
Saurav S.Mid-Market (51-1000 emp.)
4.0 out of 5
"Best Operation Automation System"
Resolve is one its kind tool which has helped us in managing our end to end operations of our business. Creating the workflows of our old as well a...
Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"I Think Resolve is a very usefull tool."
I just finished my training, so I don't have any own projects at the moment. Most of all, I like the building block principle with which Resolve w...
SS
Sivakumar S.Mid-Market (51-1000 emp.)
4.0 out of 5
"Resolve Review from Sivakumar"
hi Team, this is Sivakumar from BT. we have started using the resolve from 6.0 version. Now we have upgraded to 6.5.0.8. Resolve automation spee...
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30 Resolve Reviews

4.5 out of 5
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30 Resolve Reviews
4.5 out of 5
30 Resolve Reviews
4.5 out of 5

Overall Review Sentiment for ResolveQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Saurav S.
SS
Digital Marketing Specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Resolve?

Resolve is one its kind tool which has helped us in managing our end to end operations of our business. Creating the workflows of our old as well as new projects has helped us a lot and on top their support team are very supportive to make you learn how you can work around this tool. Review collected by and hosted on G2.com.

What do you dislike about Resolve?

The only issue that I as well as my team members complain about is the tool being slow in its response. As a company, they need to work on this feedback. Review collected by and hosted on G2.com.

What problems is Resolve solving and how is that benefiting you?

The 2 great things that I would like to mention apart from all other functionality is that Resolve helps us in data storage and its protection. Also, you can easily work around the data which you store. Review collected by and hosted on G2.com.

SS
Delivery Manager. Managing Delivery of new automations and Application stability management
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Resolve?

hi Team, this is Sivakumar from BT. we have started using the resolve from 6.0 version. Now we have upgraded to 6.5.0.8. Resolve automation speed and load balancing got improved drastically. Now Resolve has more capabilities in developing Automations.

Admin reports capabilities increased. This is giving more details about the Stats.

over all Resolve automation is really good and for implementing the automation. this will reduce the manual effort. Review collected by and hosted on G2.com.

What do you dislike about Resolve?

Though resolve tool is really good automation. there is a lot of possibility of improvement.

1. Testing can be extended to all databases

2. found issues related to Database Filters.. Review collected by and hosted on G2.com.

Recommendations to others considering Resolve:

Lot of space for product testing improvement. pls check and improve the product testing. Review collected by and hosted on G2.com.

What problems is Resolve solving and how is that benefiting you?

Automations speed increased much faster. Loadbalancing was improved between all components. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Resolve?

I just finished my training, so I don't have any own projects at the moment. Most of all, I like the building block principle with which Resolve works, which means that you don't need a lot of programming knowledge. Review collected by and hosted on G2.com.

What do you dislike about Resolve?

I wouldn't say that there are any big mistakes. All works fine. The only thing that bothered me a little was that the training is only offered in English, so I often needed longer than average to understand the contents. Review collected by and hosted on G2.com.

Recommendations to others considering Resolve:

Take your time for the training of Resolve, and don't rush through it. When you later work with Resolve, you then don't have to ask any questions about working. Review collected by and hosted on G2.com.

What problems is Resolve solving and how is that benefiting you?

Because I just finished my training, I didn't realize any Projekts on my own at the moment. I plan to automate some processes in the field of mobile communications. Review collected by and hosted on G2.com.

Verified User in Telecommunications
ET
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Resolve?

What I like best about Resolve as an organization is the willingness of the Resolve representatives to help out. They always have a "can-do" mentality in assisting us with our automation challenges at Liberty Global. This positive mentality is on top of their potent workflow automation product. Review collected by and hosted on G2.com.

What do you dislike about Resolve?

In general, it is cumbersome to automate complicated use-cases, especially where many organizational departments are involved. This is no different for Resolve Automation than it is for any similar automation product. The newly launched automation library helps in showcasing standardized automations which have re-use potential. The applicable ones require adapting to the organization-specific use-case situation. Review collected by and hosted on G2.com.

What problems is Resolve solving and how is that benefiting you?

At Liberty Global we have predominantly implemented automation use-cases in five areas: Auto ticket creation, auto ticket suppression, semi auto ticket and task creation, auto ticket update, and Provisioning & Diagnostics. The benefits regard time-saved, error reduction, improved service quality, and also focus on employee retention. Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Resolve?

Multilingual support and varied connectivity options were the main features liked in resolve. It was easy to deploy on any system. Review collected by and hosted on G2.com.

What do you dislike about Resolve?

Resolve was not accepted widely by the customers due to the high license fees and infra. The customer didn't want to incur to high infra cost for an automation tool Review collected by and hosted on G2.com.

What problems is Resolve solving and how is that benefiting you?

When a system gets stuck, firing commands to get the system up and running was the main task. Configuring system by performing a series of steps was also done adequately by resolve. Review collected by and hosted on G2.com.

PG
Senior Software Engineer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Resolve?

Great sets of integration available along with ease of developing complex workflows. Review collected by and hosted on G2.com.

What do you dislike about Resolve?

It's stability & no DR architecture is a minus for us. Hope vendor addresses it in the further releases. Review collected by and hosted on G2.com.

Recommendations to others considering Resolve:

It's a nice workflow automation tool with a good set of integrations available to automate your daily workflows. However I'll suggest to spend some time with Vendor before the implementation to review the architecture & work on DR setup. Review collected by and hosted on G2.com.

What problems is Resolve solving and how is that benefiting you?

Resolve has been instrumental in automating some of the daily tasks like Regular HealthCheck of services along with automated alert handling of usual operations like Filesystem/CPU etc. Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Resolve?

The automation model is the most helpful tool. being about to drag and drop a flow to start the automation processes is really helps get things going. Upside if using resolve is having the ability to use different types of programs/code in same tool and the ability marry these program together Review collected by and hosted on G2.com.

What do you dislike about Resolve?

The least helpful part seems to ability to search inside the worksheets for specific error or issues on specific action task results.

Down size to using Resolve is need some understanding of groovy to really get use out of action task. Programs like Ansible convert you actions into needed code. Review collected by and hosted on G2.com.

What problems is Resolve solving and how is that benefiting you?

Solving a lot of day to day, or repeated tasks. Also tracks that each task was completed and what the results was. good for confirming to management tasks are getting completed. Automation solves a lot of the mistypes or human errors that cause delay and possible money. Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about Resolve?

Highly professional engagement with customers- commitment fulfillment, proactiveness and the cutting edge the Resolve solution brings in. Review collected by and hosted on G2.com.

What do you dislike about Resolve?

Nothing specific- i would say i dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Resolve:

User friendly product with excellent OOB features and capabilities with great leaders associated who ensures due customer empathy and vision for furture Review collected by and hosted on G2.com.

What problems is Resolve solving and how is that benefiting you?

Intelligent operations, transforming managed services operations. We have realized come significant operational efficiency in last 3 years. Review collected by and hosted on G2.com.

mary n.
MN
ICT Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Resolve?

I like how this system interacts and intergrates with the user by allowing one to focus his/her attention on critical thinking and tough decision making,while letting the system handle the repetetive stuff. Review collected by and hosted on G2.com.

What do you dislike about Resolve?

i bear no dislike to this system,only that sometimes the system tends to run slower. Review collected by and hosted on G2.com.

Recommendations to others considering Resolve:

Ready to have the best of both worlds?Both human and system automation provided bu Resolve system,whereby users are intergrated to make some interactive automation.Best system so far for you. Review collected by and hosted on G2.com.

What problems is Resolve solving and how is that benefiting you?

Through color-coded Dashboards issues are quickly highlighted and a unified visibility is spread across all systems.This enhances autstanding security all along,coupled by an immediate rensponse and keeping an eye on whats happening under the hood of Automation. Review collected by and hosted on G2.com.

Emmy S.
ES
ICT Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Resolve?

I like the way this software helps in security and accuracy in collection, management and investigations on any bteaches to ethical standards. Review collected by and hosted on G2.com.

What do you dislike about Resolve?

So far this software is yet to show any wanting drawback since we started using it. However I feel it may be a bit costly to small organizations. Review collected by and hosted on G2.com.

Recommendations to others considering Resolve:

This system helps in customization.It also provides your organization with the ability to record categories and in priortizing. I therefore recommend it. Review collected by and hosted on G2.com.

What problems is Resolve solving and how is that benefiting you?

We are using this software in our organization to quickly secure and accurately collect, manage, invastigate on various infections. It also helps in customization. Review collected by and hosted on G2.com.