# Resolve Reviews **Vendor:** Resolve **Category:** [Network Automation Tools](https://www.g2.com/categories/network-automation-tools) **Average Rating:** 4.6/5.0 **Total Reviews:** 47 ## About Resolve Resolve is creating the future of agentic automation and orchestration for IT teams to drive resilience, agility, and innovation across the business. The Resolve platform gives IT and network operations teams time back to focus on strategic priorities with automation and orchestration capabilities that reduce alert noise by up to 80%, resolve incidents in minutes instead of hours, and scale operations efficiently. Forward-thinking global enterprises trust Resolve to drive operational efficiency and scale autonomous IT and network operations. Learn more at resolve.io. ## Resolve Pros & Cons **What users like:** - Users commend the **unparalleled customer support** of Resolve, appreciating their prompt and knowledgeable assistance for enhanced productivity. (2 reviews) - Users value the **exceptional efficiency** of Resolve, enabling swift problem-solving and boosting overall productivity seamlessly. (2 reviews) - Users praise the **productivity improvement** from Resolve, streamlining tasks and enabling immediate issue resolution for enhanced efficiency. (2 reviews) - Users highlight the **scalability and reusable code blocks** of Resolve, enabling quick project completion and versatile development. (1 reviews) - Users value the **collaborative features** of Resolve, enhancing teamwork and speeding up project completion effectively. (1 reviews) - Users value the **enhanced customer engagement** of Resolve, leading to improved productivity and faster issue resolution. (1 reviews) - Users commend the **ease of use** of Resolve, enabling quick issue resolution and boosting productivity without delays. (1 reviews) - Easy Integrations (1 reviews) - Helpful (1 reviews) - Intuitive (1 reviews) **What users dislike:** - Users face **dependency issues** due to complex integrations and permission management, requiring careful planning and expertise. (2 reviews) - Users note a **learning curve** with Resolve that requires attention and training to fully access its value. (2 reviews) - Users face challenges with **access limitations** , making it difficult to configure permissions for specific features in Resolve. (1 reviews) - Users find **access restrictions** challenging, as managing permissions for different features can complicate the experience. (1 reviews) - Users face challenges with **permissions management** , complicating access to features within Resolve's environments. (1 reviews) - Users find **complex usability** challenges in Resolve, requiring dedicated resources for effective use and integration. (1 reviews) - Configuration Difficulty (1 reviews) - Limited Functionality (1 reviews) - System Limitations (1 reviews) ## Resolve Reviews ### 1. Scalable, Reusable Code Blocks That Speed Up Development **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Resolve?** Resolves scalability and reusable code blocks allow my team to quickly complete projects and develop code for almost any scenario. **What do you dislike about Resolve?** We have had some issues with getting the permissions situated within the environments. The system is secure but allowing certains users to certain features can be a challenge. **What problems is Resolve solving and how is that benefiting you?** Reesolve is auto generating tickets based on alarms and events in the network and performing end to end circuit testing as well as automatically scheduling and updating firware and CPE device configurations. ### 2. Expressive, a helpful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Gazi S. | SPS Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Resolve?** Espressive is a company that really helps make life easier at work, especially when it comes to getting help from IT or HR. Instead of waiting around for someone to answer your email or helpdesk ticket, you can just use their chatbot, called Barista. It’s like having a smart assistant that knows how to answer your questions right away — whether you forgot your password, need help setting up something, or just want to know how to request time off. What I like most is that it's super easy to use and feels quick and friendly. You don’t have to know the exact name of a policy or form — you just type your question like you would to a real person, and it gives you answers fast. **What do you dislike about Resolve?** Sometimes it gives wrong answers or doesn't understand what I mean. **What problems is Resolve solving and how is that benefiting you?** Espressive is solving the problem of slow and confusing help at work. Instead of waiting for IT or HR to reply to emails or tickets, you just ask their chatbot and get answers quickly. It saves time, reduces frustration, and helps you focus on your real work. ### 3. Exceptional Service and Outstanding Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Resolve?** Their customer service is unparalleled, providing prompt and knowledgeable assistance. The intuitive and powerful product seamlessly integrates into existing systems, improving efficiency and productivity. The integration of cutting-edge AI technology enhances issue resolution and user experience. Espressive's commitment to continuous innovation and updates ensures their product remains relevant. Overall, they are a reliable and innovative solution for businesses seeking to enhance operations and customer support. **What do you dislike about Resolve?** Some users may find there is a learning curve involved in fully understanding and utilizing all the features and functionalities of Espressive's solution. However, this is a common aspect when adopting new technologies and can be mitigated through proper training and support. **What problems is Resolve solving and how is that benefiting you?** Espressive solves problems in customer support and IT service management by providing intelligent chatbot and knowledge base solutions. They enhance self-service options, improve user experience through AI technology, streamline IT service management processes, facilitate scalability and adaptability, and drive cost savings. Their solutions result in increased operational efficiency, customer satisfaction, and reduced support costs. ### 4. Espressive hits a home run! **Rating:** 5.0/5.0 stars **Reviewed by:** Osvaldo L. | System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Resolve?** Barista's ability to seamlessly reduce the number of Helpdesk tickets created by our user base. This product provides us with the ability to customize the answers it provides and the product is easily managed by our internal IT team. One the first week of going live with Barista, over 60% of user questions were correctly answered. The questions that weren't properly answered were updated with the help of the Espressive team's weekly reports that show us opportunities for improvement. This helps us continuously improve Barista's knowledge! It's important to mention that Barista's project deployment team and Marketing team are made up of very talented All-Stars that know what they're doing and know how to achieve the best results. Working with them has been such a pleasure. I can't say enough good things about their professionalism, knowledge, and willingness to do the necessary to help us achieve the results we're looking for. **What do you dislike about Resolve?** There's absolutely nothing to dislike about Espressive. After launching Barista, our IT team has been able to spend more time training and learning new skills, since Barista has been able to answer so many of our customer questions. This has been nothing but a win for us! **What problems is Resolve solving and how is that benefiting you?** Espressive has provided us with a new Helpdesk level one support system that allows our colleagues to get an effective answers to their questions on the fly. This allows them to get the help they need faster than ever. What also makes this tool so convenient is that if Barista doesn't have an answer for them, Barista will automatically create a Helpdesk ticket on their behalf and assign it to an IT expert. This has become a one-stop shop for our employees. ### 5. Great potential for company to improved service delivery, save costs, and scale. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2022 **What do you like best about Resolve?** The ability to enable our users to solve their issues immediately saves IT time and increases the user's productivity without waiting on others to solve simple, impactful issues. Furthermore, Barista's capability of answering or solving repeat issues allows the team to focus on the more significant problems and ultimately resolve those repeat issues - becoming a strategic partner versus a reactive one! Last but not least, the support of the Espressive team has allowed me and my team to make quick and impactful changes to Barista, enhancing the user experience and Barista's capabilities almost in real-time. This responsiveness, in turn, has driven increased adoption. **What do you dislike about Resolve?** Just as with any tool, care and feeding are necessary to increase the tool's value. This is not a fault of Barista or Espressive but a necessity of the business that often is not taken as seriously as it should be. Barista's platform can be complex and needs someone to learn and pay attention to it to realize the most significant value. One last note is that integrations of Barista with other platforms need resources who have intimate knowledge of the involved platforms and may take longer than expected as some integrations are not "out-of-the-box." This can be overcome with the right resources from both parties - be sure to plan ahead. However, once connected, the value is quickly realized. **What problems is Resolve solving and how is that benefiting you?** Our main business problem is scalability. As within most organizations, the IT team does not grow at the same rate as the rest of the business, so our challenge is to figure out how to continue to provide the level of service we desire with the marginally increased or static resources. Barista allows us to tackle repetitive service requests and incidents through user self-service or automation. Along with the analytics from Barista, the reduced "noise" frees up valuable "human" time to focus on the more complicated or urgent issues. ### 6. A Barista, like no other! **Rating:** 5.0/5.0 stars **Reviewed by:** Hasmitha D. | System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2022 **What do you like best about Resolve?** Espressive Barista has enabled our IT team to lead by example and show the rest of the teams how automation can be seamless and beneficial in empowering employees. Barista's ability to understand the questions and the expanse of word cloud makes it easy to capture and map different questions and map them to the correct answers. Collaborating with the Espressive team has been an absolute pleasure. They are really good at what they do and with their feedback and constant support, we had a good start and see a growing use within the organization. Regular meetings and comprehensive reports from the team makes it easy to improve the knowledge base and capture any new questions that come our way. Shout out to all the people at Espressive for making it easy to collaborate with them! **What do you dislike about Resolve?** User adoption can be challenging when introducing any new application or technology but the experts at Espressive made it easy to deploy and market the application. Marketing and customer success team's worked with us and helped tackle any issues we faced along the way. Their continuous support is very commendable and makes it easy for us to be on track and constantly improve the service provided. **What problems is Resolve solving and how is that benefiting you?** With Espressive in place, we noticed that users are able to get answers to commonly asked questions a lot faster than usual. It saves a lot of time and the team is able to work on more complex tasks and projects. ### 7. Barista is Great & Has a lot of Potential **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Resolve?** I like that Barista is unlike other bots I've used. Instead of asking a question and having a 2-page article display on the screen, we can program Barista to interact with the customer and display a step-by-step answer. For more complex scenarios, Barista will allow the customer to verify the information and answer one question simultaneously, preventing the customer from getting overwhelmed. **What do you dislike about Resolve?** Depending on the organization and the security restrictions, Barista can be very complex to setup. For our organization, the most valuable win with Barista, would be to automate processes fully. This means that after answering a few questions, Barista would take care of the rest. Unfortunately, we are not quite there yet. **What problems is Resolve solving and how is that benefiting you?** With Barista, Espressive solves quick and easy questions and answers from our customers. We are also integrated with our ITSM system and connected to many service catalog items for partial automation. ### 8. Espressive Barista deployment at Guardant Health **Rating:** 5.0/5.0 stars **Reviewed by:** Dave M. | Senior Director, IT & Global Infrastructure, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Resolve?** Ease of rollout and integration into our business operations, the robustness of the solution to be adapted to our many communications channels to match the diverse workstyles of our global employee base, the richness of the developer/integration capabilities that go beyond a simple Q&A chatbot solution. **What do you dislike about Resolve?** Anticipating the ongoing evolution of the Barista solution, the ability to add more automation and deep logic integration across our many business processes, the incorporation of chatbot to chatbot discussion and data sharing in advance of the upcoming storm of every platform has a chatbot. **What problems is Resolve solving and how is that benefiting you?** Solving the complexity of: how to provide timely and useful information across a wide range of topics, data sources, and workflows. The result: Elimination of employee delays waiting for fulfilled information requests and provisioning tasks. ### 9. Virtual Support at the ready! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Resolve?** Provides an easy way for users to get answers and automated support. **What do you dislike about Resolve?** More of a comment than a dislike: Organizations need a user experience champion for best results when considering interactions **What problems is Resolve solving and how is that benefiting you?** Users use it to report issues, get access to software, request services, ask human resource questions and generally find answers to what they need to be productive. ### 10. Espressive Barista Is Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Resolve?** I like the ease of adding new information to the intelligent agent. The no-code interface for creating new workflows is excellent for anyone who wants to learn it. The reliability of the service is a high point. In the days of multiple outages of other products like Microsoft 365, we have not experienced any outages over several years of using the product. **What do you dislike about Resolve?** I can't think of any significant downsides of Espressive Barista. Overall my company has been pleased with the product. **What problems is Resolve solving and how is that benefiting you?** We suffered from many repetitive help desk tickets asking for solutions that were readily available to the callers. Steering end users to the correct support methods has been very effective. ### 11. Chief Information Officer/Chief Operating Officer **Rating:** 5.0/5.0 stars **Reviewed by:** Kumud K. | CIO/COO, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Resolve?** Great tool for employee self-service, unloads routine tasks from helpdesk. Have now gone a step further and added task automation to improve response times to user requests. **What do you dislike about Resolve?** We are sometimes slow to adopt the latest improvements - Espressive could do better in promoting cool new features! **What problems is Resolve solving and how is that benefiting you?** Improving employee experience and productivity. Automate tasks. Finding answers to FAQs and acronyms is highly rated by our new hires. Help with change management. ### 12. Automation, Ticket Deflection, Speedy Tech Support, Widely Adopted **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2022 **What do you like best about Resolve?** I have plenty of good things to say about Barista. First, off the Barista Shop is amazing. It's an easy way for users to see what softwares we offer and can easily request a software. Barista have deflected many common support IT tickets, as it answers commonly asked questions or create a ticket upon request for certain things needed. Automation is defintely one of the key highlight allowing the Tech Team to be more hands off. Barista serves as a great self service tool, giving back the IT Team time and resources to dedicate to other tasks. We have also integrated Barista into our Slack Help Desk Channel and it is particularly popularing, getting tons of traction daily. In addition, I would like to thanks the Espressive Team especially Dylan for the continuous support training our internal Tech Team and assisting us with building our Barista. **What do you dislike about Resolve?** Barista is a great tool, but need to keep in mind that it is still conintiously being developed. But upside is that the support and engineer Espressive Team are really quick to address concerns and features requested! Excellent Team. **What problems is Resolve solving and how is that benefiting you?** Espressive is helping us empower users to use this self service tool to empower our users. Not only that, it is saving us tons of time and resources to dedicate it elsewhere. ### 13. Best Operation Automation System **Rating:** 4.0/5.0 stars **Reviewed by:** Saurav S. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2022 **What do you like best about Resolve?** Resolve is one its kind tool which has helped us in managing our end to end operations of our business. Creating the workflows of our old as well as new projects has helped us a lot and on top their support team are very supportive to make you learn how you can work around this tool. **What do you dislike about Resolve?** The only issue that I as well as my team members complain about is the tool being slow in its response. As a company, they need to work on this feedback. **What problems is Resolve solving and how is that benefiting you?** The 2 great things that I would like to mention apart from all other functionality is that Resolve helps us in data storage and its protection. Also, you can easily work around the data which you store. ### 14. Automating tasks **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Resolve?** Being able to automate requests in order to empower our employees to self service their requests as much as possible. **What do you dislike about Resolve?** We are at the forefront of using Barista and trying to utilize all the features that come with Barista. This was painful as some of the features like the mailing list automation was created but were still very buggy. However, the results of getting it implemented will continue to save us time in the fututre. **What problems is Resolve solving and how is that benefiting you?** We were able to remove simple tasks that service members would normally have to handle. The first one was being able to provision from the user's request, manager approval, and then the OKTA application being assigned to them in OKTA. Allowing software to be requested and then provisioned without any IT intervention. We were also about to use their Office 365 integration to automate mailing list related tasks. Now we don't have to worry about our mailing lists as everyone can manage them within the company while we record all these changes with JIRA tickets that auto-close. ### 15. Innovative Service Automation platform **Rating:** 4.5/5.0 stars **Reviewed by:** Eric J. | CIO, Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2022 **What do you like best about Resolve?** Easy to work with, implement and expand the use across new use cases. Supportive success team **What do you dislike about Resolve?** No downside, so far very responsive and willing to work to add new features to the platform **What problems is Resolve solving and how is that benefiting you?** How to drive both scale/cost effeciences and better employee experience ### 16. Barista **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Resolve?** Support and flexiblity of the application with service desk. Ability to utilize existing data from multiple sources is a great plus to this application. Support teams are good. **What do you dislike about Resolve?** Sometimes the logic and implementing the right flows. It would be good to have some more detailed documentation that gets down to a granular level some of the configurations. **What problems is Resolve solving and how is that benefiting you?** Deflections to service desk. Self service for the users. ### 17. Make ServiceDesk into AwesomeDesk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Resolve?** I LOVE how easy it has been to integrate with Espressive Barista. It's customizable, super easy to use, and the team behind the application is VERY, very supportive. **What do you dislike about Resolve?** I don't have much to say in terms of dislike. I guess I dislike that we did not use them sooner. **What problems is Resolve solving and how is that benefiting you?** Barista is helping offload a lot of easy, redundant tasks that we do daily. It also answers repetitive questions automatically that we would normally have to stop and answer. Barista has been a HUGE time saver. ### 18. Resolve Review from Sivakumar **Rating:** 4.0/5.0 stars **Reviewed by:** Sivakumar S. | Delivery Manager. Managing Delivery of new automations and Application stability management, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Resolve?** hi Team, this is Sivakumar from BT. we have started using the resolve from 6.0 version. Now we have upgraded to 6.5.0.8. Resolve automation speed and load balancing got improved drastically. Now Resolve has more capabilities in developing Automations. Admin reports capabilities increased. This is giving more details about the Stats. over all Resolve automation is really good and for implementing the automation. this will reduce the manual effort. **What do you dislike about Resolve?** Though resolve tool is really good automation. there is a lot of possibility of improvement. 1. Testing can be extended to all databases 2. found issues related to Database Filters.. **Recommendations to others considering Resolve:** Lot of space for product testing improvement. pls check and improve the product testing. **What problems is Resolve solving and how is that benefiting you?** Automations speed increased much faster. Loadbalancing was improved between all components. ### 19. Empower your ServiceDesk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Resolve?** The integration that Espressive Barista provides right out of the box makes this an extremely powerful Customer Experience tool. **What do you dislike about Resolve?** I don't have any dislikes. It's fulfilled all our needs. **What problems is Resolve solving and how is that benefiting you?** Espressive Barista is supporting our Human Resources department answering questions 24/7 and IT with Tier 0 support questions. Espressive Barista has freed up our Tier 1 agents so they can spend more time with our customers with actual Tier 1/2 issues. ### 20. I Think Resolve is a very usefull tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2021 **What do you like best about Resolve?** I just finished my training, so I don't have any own projects at the moment. Most of all, I like the building block principle with which Resolve works, which means that you don't need a lot of programming knowledge. **What do you dislike about Resolve?** I wouldn't say that there are any big mistakes. All works fine. The only thing that bothered me a little was that the training is only offered in English, so I often needed longer than average to understand the contents. **Recommendations to others considering Resolve:** Take your time for the training of Resolve, and don't rush through it. When you later work with Resolve, you then don't have to ask any questions about working. **What problems is Resolve solving and how is that benefiting you?** Because I just finished my training, I didn't realize any Projekts on my own at the moment. I plan to automate some processes in the field of mobile communications. ### 21. Happy customer of Resolve **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Resolve?** What I like best about Resolve as an organization is the willingness of the Resolve representatives to help out. They always have a "can-do" mentality in assisting us with our automation challenges at Liberty Global. This positive mentality is on top of their potent workflow automation product. **What do you dislike about Resolve?** In general, it is cumbersome to automate complicated use-cases, especially where many organizational departments are involved. This is no different for Resolve Automation than it is for any similar automation product. The newly launched automation library helps in showcasing standardized automations which have re-use potential. The applicable ones require adapting to the organization-specific use-case situation. **What problems is Resolve solving and how is that benefiting you?** At Liberty Global we have predominantly implemented automation use-cases in five areas: Auto ticket creation, auto ticket suppression, semi auto ticket and task creation, auto ticket update, and Provisioning & Diagnostics. The benefits regard time-saved, error reduction, improved service quality, and also focus on employee retention. ### 22. Looked promising but failed to deliver. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Resolve?** Multilingual support and varied connectivity options were the main features liked in resolve. It was easy to deploy on any system. **What do you dislike about Resolve?** Resolve was not accepted widely by the customers due to the high license fees and infra. The customer didn't want to incur to high infra cost for an automation tool **What problems is Resolve solving and how is that benefiting you?** When a system gets stuck, firing commands to get the system up and running was the main task. Configuring system by performing a series of steps was also done adequately by resolve. ### 23. Good Workflow Automation tool with tons of integration but needs improvement on the stability & DR **Rating:** 3.5/5.0 stars **Reviewed by:** Prateek Kumar G. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2021 **What do you like best about Resolve?** Great sets of integration available along with ease of developing complex workflows. **What do you dislike about Resolve?** It's stability & no DR architecture is a minus for us. Hope vendor addresses it in the further releases. **Recommendations to others considering Resolve:** It's a nice workflow automation tool with a good set of integrations available to automate your daily workflows. However I'll suggest to spend some time with Vendor before the implementation to review the architecture & work on DR setup. **What problems is Resolve solving and how is that benefiting you?** Resolve has been instrumental in automating some of the daily tasks like Regular HealthCheck of services along with automated alert handling of usual operations like Filesystem/CPU etc. ### 24. Resolve application and support very helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2020 **What do you like best about Resolve?** The automation model is the most helpful tool. being about to drag and drop a flow to start the automation processes is really helps get things going. Upside if using resolve is having the ability to use different types of programs/code in same tool and the ability marry these program together **What do you dislike about Resolve?** The least helpful part seems to ability to search inside the worksheets for specific error or issues on specific action task results. Down size to using Resolve is need some understanding of groovy to really get use out of action task. Programs like Ansible convert you actions into needed code. **What problems is Resolve solving and how is that benefiting you?** Solving a lot of day to day, or repeated tasks. Also tracks that each task was completed and what the results was. good for confirming to management tasks are getting completed. Automation solves a lot of the mistypes or human errors that cause delay and possible money. ### 25. RESOLVE CUSTOMER REVIEW-G2 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2020 **What do you like best about Resolve?** Highly professional engagement with customers- commitment fulfillment, proactiveness and the cutting edge the Resolve solution brings in. **What do you dislike about Resolve?** Nothing specific- i would say i dislike. **Recommendations to others considering Resolve:** User friendly product with excellent OOB features and capabilities with great leaders associated who ensures due customer empathy and vision for furture **What problems is Resolve solving and how is that benefiting you?** Intelligent operations, transforming managed services operations. We have realized come significant operational efficiency in last 3 years. ### 26. A Platform that automates across your IT ecosystem and intergrates with existing IT solutions. **Rating:** 5.0/5.0 stars **Reviewed by:** mary n. | ICT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2019 **What do you like best about Resolve?** I like how this system interacts and intergrates with the user by allowing one to focus his/her attention on critical thinking and tough decision making,while letting the system handle the repetetive stuff. **What do you dislike about Resolve?** i bear no dislike to this system,only that sometimes the system tends to run slower. **Recommendations to others considering Resolve:** Ready to have the best of both worlds?Both human and system automation provided bu Resolve system,whereby users are intergrated to make some interactive automation.Best system so far for you. **What problems is Resolve solving and how is that benefiting you?** Through color-coded Dashboards issues are quickly highlighted and a unified visibility is spread across all systems.This enhances autstanding security all along,coupled by an immediate rensponse and keeping an eye on whats happening under the hood of Automation. ### 27. Priority_based system software for data storage and protection. **Rating:** 5.0/5.0 stars **Reviewed by:** Emmy S. | ICT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2019 **What do you like best about Resolve?** I like the way this software helps in security and accuracy in collection, management and investigations on any bteaches to ethical standards. **What do you dislike about Resolve?** So far this software is yet to show any wanting drawback since we started using it. However I feel it may be a bit costly to small organizations. **Recommendations to others considering Resolve:** This system helps in customization.It also provides your organization with the ability to record categories and in priortizing. I therefore recommend it. **What problems is Resolve solving and how is that benefiting you?** We are using this software in our organization to quickly secure and accurately collect, manage, invastigate on various infections. It also helps in customization. ### 28. My insight assurance and views concerning Resolve systems. **Rating:** 4.5/5.0 stars **Reviewed by:** Lydia N. | IT Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2019 **What do you like best about Resolve?** With this easy to use system one is able to turn simple task to complex processes. **What do you dislike about Resolve?** This software as far as am concerned works effectively in my organization hence no dislikes for it, we love how work. **Recommendations to others considering Resolve:** This software has helped us automate all our IT simple task to complex processes and we all love how it efficiently does that and by that i recommend it to others without a second thought. **What problems is Resolve solving and how is that benefiting you?** This software allow to automate simple task to complex IT process. ### 29. Best software for network security and IT solutions. **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony M. | ICT manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2019 **What do you like best about Resolve?** I like the way this software is modified to provide human guided automatons to technical teams. **What do you dislike about Resolve?** This software is only ideal for IT engineers and technical team. **Recommendations to others considering Resolve:** This is the most ideal software that provides real-time incident collaboration, and the ability to partially and fully automate processes. It is the best i have used and would highly recommend to corporate infrastructure. **What problems is Resolve solving and how is that benefiting you?** We are trying to cut on time taken to make a remedy on a security solutions by our service desk operators by providing them with human guided automatons. ### 30. How we integrated and improved our IT with Resolve systems. **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth M. | IT Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2019 **What do you like best about Resolve?** This software allows the transformation of simple tasks to complex processes hence improving IT. **What do you dislike about Resolve?** So far we have no dislikes for this software it delivers quality work. **Recommendations to others considering Resolve:** This software has improved our work to quality one that's why we would be happy recommending it to anyone without second thought. **What problems is Resolve solving and how is that benefiting you?** This software has made it possible to automate most of IT process from simple tasks to complex processes thus improving quality of service delivered. ### 31. What i think about Resolve System in IT activities. **Rating:** 5.0/5.0 stars **Reviewed by:** Naomi M. | IT Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2019 **What do you like best about Resolve?** This system has enabled automating simple IT tasks to complex processes. **What do you dislike about Resolve?** Since installing it it works efficiently with our system and therefore no dislikes to it. **Recommendations to others considering Resolve:** Since we started using this system it work better efficiently and thus i wish you would try it and also tell a friend to tell the others. **What problems is Resolve solving and how is that benefiting you?** It help in incidence response while on the other hand automating simple IT tasks to complex ones has be made possible. ### 32. Resolve System Overview, Insights and recommendations. **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy W. | IT Specialist, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2019 **What do you like best about Resolve?** This software allows to turn simple task to complex processes in just no time. **What do you dislike about Resolve?** This software work best with us hence i have no dislikes for it. **Recommendations to others considering Resolve:** I recommend this software to others because i have used it and it has benefited us a lot i hope it will work best with you as well **What problems is Resolve solving and how is that benefiting you?** This software enables us to turn simple IT tasks to complex processes by automating them quickly. ### 33. Automate you IT activities with Resolve System. **Rating:** 4.5/5.0 stars **Reviewed by:** Salome W. | IT Specialist, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2019 **What do you like best about Resolve?** This software has quickened response and remedy, automation of orchestrate across IT silos. **What do you dislike about Resolve?** No dislike for this software we are enjoying its work. **Recommendations to others considering Resolve:** This software works best in any environment and thus i recommend it for use by anybody. **What problems is Resolve solving and how is that benefiting you?** This software provides maximum incident response and enables automation of simple tasks to complex processes. ### 34. Incidence response in real time **Rating:** 4.5/5.0 stars **Reviewed by:** Richard N. | Information Technology Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2019 **What do you like best about Resolve?** Reporting technical and security issues and also tracking them. It is aso automated and well organised response at a rapid rate. **What do you dislike about Resolve?** Great software I don't see any of its negativity. **Recommendations to others considering Resolve:** able to easily select tasks for resolution. Once you get it you will love it. **What problems is Resolve solving and how is that benefiting you?** Cutting down incident response time for saving time thus increased productivity. ### 35. Automate your simple tasks to complex processes with Resolve Systems. **Rating:** 5.0/5.0 stars **Reviewed by:** eliud m. | IT Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2019 **What do you like best about Resolve?** The fact that simple tasks can be automated from to complex processes. **What do you dislike about Resolve?** Updating this software to the new trends they invent in the market to meet new demands. **Recommendations to others considering Resolve:** I recommend this software to people willing to turn their simple tasks to complex processes. **What problems is Resolve solving and how is that benefiting you?** automating all my IT. Turning simple ### 36. Automating tasks with Resolve Systems. **Rating:** 5.0/5.0 stars **Reviewed by:** salim b. | IT Specialist, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2019 **What do you like best about Resolve?** The system helps in automating simplest tasks to complex processes.Rest easy with enterprise-class compliance & governance. **What do you dislike about Resolve?** Nothing so far has come up negative about this system **Recommendations to others considering Resolve:** I recommend this software to individuals willing to turn their ideas to better one **What problems is Resolve solving and how is that benefiting you?** The system has enabled Automate all of IT with the Resolve platform. ### 37. Resolve Systems review **Rating:** 4.0/5.0 stars **Reviewed by:** Michel E. | information Technology Staff, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Resolve?** Resolve Systems has automated responses and risk management features which make it more organized in responding to cases. Also tracking of issues is easy and reporting. **What do you dislike about Resolve?** Unpredictive and slow at times not as expected, though its services are fine. **Recommendations to others considering Resolve:** You have to use this software friends as it has the ability to give you automated and well-organized responses at a reduced cost. **What problems is Resolve solving and how is that benefiting you?** Reporting technical and security issues and also tracking them. Also useful in organized responses. ### 38. A lightweight and useful program. **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher C. | Consultative Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2018 **What do you like best about Resolve?** The user interface is pretty easy to navigate. It allows for team collaboration to happen wuickly and effectively. This program in particular has certain features that helps it to stand out from other programs I have used. **What do you dislike about Resolve?** Sometimes the system does not respond as quickly as I would like it to. It takes a decent amount of time to update information. **What problems is Resolve solving and how is that benefiting you?** We are able to once again collaborate better as a team to reach our goals. This is a primary tool we use in order to do that. ### 39. Resolve review **Rating:** 4.5/5.0 stars **Reviewed by:** Clark M. | Administrative Assistant, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2018 **What do you like best about Resolve?** Using this system helps cut down on expenses for IT and security issues. I like the real time reporting and how it keeps records of the resolutions. **What do you dislike about Resolve?** I have yet to come across any issues with this program. I think everything is how it should be. **Recommendations to others considering Resolve:** Just give it a try, I am sure once you start using it you will love it. **What problems is Resolve solving and how is that benefiting you?** We use this for reporting IT technical and security issues within our system. It has helped cut down on response time as well as repair expenses. ### 40. Review on Resolve Systems **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2018 **What do you like best about Resolve?** The best thing about Resolve Systems is that they deliver a very efficient and organized approach for many incident responses. All incident related activities are properly recorded with really good detail. They provide them with fully automated responses. I have also heard that there are a lot of successful workshops which I might like to attend. **What do you dislike about Resolve?** It seems very complicated at some times, and the sales seem very immature therefore I would advise that you ask a lot of questions when you have problems. **Recommendations to others considering Resolve:** None **What problems is Resolve solving and how is that benefiting you?** Trying to think of solutions for It network and security. ### 41. Best company ever **Rating:** 5.0/5.0 stars **Reviewed by:** SHRIKANT P. | Manager, Premium Account Receivable, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2018 **What do you like best about Resolve?** I have had the best Experience with this company **What do you dislike about Resolve?** Working from home options may vary depending on the department to department **What problems is Resolve solving and how is that benefiting you?** Using their software does help our department all the productivity ### 42. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2018 **What do you like best about Resolve?** Everything is excellent . All features are very nice **What do you dislike about Resolve?** Nothing to dislike in this product. I say it's very good in all respect . **What problems is Resolve solving and how is that benefiting you?** Day to day Networking Issue ### 43. Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2017 **What do you like best about Resolve?** Escalation pattern is very important in operation tracking and investigation.the feedback tracking helps to see that at any points in Time issue is attended by someone who can handle or who cannot or Incase Some one forget **What do you dislike about Resolve?** You have to key in every word even when You has reported same thing on that system before.the database should be predictive of same history **Recommendations to others considering Resolve:** Yes **What problems is Resolve solving and how is that benefiting you?** Hospiatalty ### 44. The system doesn't fully meet our needs **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2017 **What do you like best about Resolve?** I like how easy it is to search for an issue. **What do you dislike about Resolve?** Incident tickets don't have all of the fields needed to fully document the issue other than free form text **What problems is Resolve solving and how is that benefiting you?** It's one area where we can track all issues and assign to the proper team to work the issue. ### 45. Lower the risk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2017 **What do you like best about Resolve?** Best part I most like is all my need comes in one window. **What do you dislike about Resolve?** I don't think so is there anything I remember which I dislike **What problems is Resolve solving and how is that benefiting you?** We are using for our call center. ### 46. great incident management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2017 **What do you like best about Resolve?** it is a best toll for security teams workflows built in are great aid **What do you dislike about Resolve?** UI can be more great integration with social media may be plus **What problems is Resolve solving and how is that benefiting you?** being a small team this tool made it easy ### 47. nice experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2017 **What do you like best about Resolve?** nice experience i like ussing the app, it has various options and wide usages **What do you dislike about Resolve?** it is somewhat slow responding app, when compare to other application **Recommendations to others considering Resolve:** try to improve application performance **What problems is Resolve solving and how is that benefiting you?** ticketing issue ## Resolve Discussions - [What is Espressive, Inc. used for?](https://www.g2.com/discussions/what-is-espressive-inc-used-for) - [Is DaVinci Resolve 16 free?](https://www.g2.com/discussions/resolve-is-davinci-resolve-16-free) - [Do professionals use DaVinci Resolve?](https://www.g2.com/discussions/do-professionals-use-davinci-resolve) - [What is DaVinci Resolve good for?](https://www.g2.com/discussions/what-is-davinci-resolve-good-for) - [Is DaVinci Resolve really free?](https://www.g2.com/discussions/is-davinci-resolve-really-free) - [View Resolve pricing details and edition comparison](https://www.g2.com/products/resolve-systems-resolve/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+22%3A10%3A17+-0500&secure%5Bsession_id%5D=02349952-10fc-4a2a-93f2-b9726567b5c8&secure%5Btoken%5D=5f826b079f67916ef22735bfa79b86f1e9ead283705c0e4adb1dda65361b0695&format=llm_user) ## Resolve Integrations - [IBM Db2](https://www.g2.com/products/ibm-db2/reviews) - [MySQL](https://www.g2.com/products/mysql/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [Tivoli Network Manager](https://www.g2.com/products/ibm-tivoli-network-manager/reviews) ## Resolve Features **Automation** - Workload Processing - Scalability - Intelligent Automation **Configuration** - Compliance - Scheduling - Maintenance **Administration ** - Administration Console - Task Management - Dashboards and Visualizations - Access Control **Automation Building** - Visual Editor - Pre-Built Templates - Custom Automation - Collaboration - Ease of Bot Creation **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Automation Support - Runbook Automation** - Common Tool Integration - Scripting Language Support - Routine Task Automation - Automated Task Notifications **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Automation - AI IT Agents** - Document Processing - Feedback Collection **Agentic AI - Network Automation Tools** - Autonomous Task Execution - Cross-system Integration - Decision Making **Conversational Automation - AI Agents for HR** - Conversational Assistants - Multi‑Language Support & Localization **Administration** - Administration Console - Workflow Management - IT Issue Identification - Proactive Workflow - Error Alerts - Service Management **Network** - Scalability - Inventory - Infrastructure - Remote Access **Automation** - Test Automation - Intelligent Automation - Release Automation - Automated Provisioning **Bot Management & Execution** - Bot Scheduling - Attended Automation - Unattended Automation - Bot Performance Analytics - Data and Product Security - Scalability **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Error Management - Runbook Automation** - Runbook Procedure Updates - Recovery Options - Error Management in Automation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Task Automation - AI Agents for HR** - Autonomous Task Execution **Functionality** - Job Scheduling - API / Integrations - Integrations **Logistics** - Communication - Scripting - Workflows **IT Management** - Workflow Management - Infrastructure Management - IT Discovery **Generative AI** - AI Text Generation - AI Text Summarization **Customization - Runbook Automation** - Runbook Customization - Workflow Customization - Incident Response Customization **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Predictive Analytics - AI Agents for HR** - Attrition and Engagement Prediction **Intelligent Automation** - OCR - Machine Learning - NLP **Compliance and Reporting - Runbook Automation** - Security Management - Compliance Standards Adherence - Reporting and Auditing **Security - Network Automation** - Change Management - Security Automation - User Authentication and Authorization - Monitoring and Alerts **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Agentic AI - Workload Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compliance & Policy - AI Agents for HR** - Policy Enforcement & Compliance **Performance - Runbook Automation** - Self-Service for Non-IT Staff - Team Collaboration Enhancement - Load Handling Performance **Agentic AI - Robotic Process Automation (RPA)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Multi‑System Integration - AI Agents for HR** - System Integration & Data Access **Agentic AI - Runbook Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Proactive Intervention - AI Agents for HR** - Proactive Nudges & Conversation Support **Agent Governance - AI Agents for HR** - Human‑in‑the‑Loop Governance **Talent Acquisition & Recruitment - AI Agents for HR** - AI‑Powered Candidate Screening - Interview & Scheduling Agent ## Top Resolve Alternatives - [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) - 4.6/5.0 (369 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,011 reviews) - [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) - 4.6/5.0 (6,103 reviews)