I like the visibility into invoices and the ability to leave notes/comments for matter leads. Review collected by and hosted on G2.com.

I am not a fan of the delay in having an updated invoice resubmitted for payment. It has created A LOT of frustration from our vendors. Review collected by and hosted on G2.com.

The interface is very clean and simple. System runs very quickly and is easy to use and click around to see what I can do. Support is relatively easy to get in touch with. Review collected by and hosted on G2.com.

When it comes to support, as always things are too generic and general in the beginning. It can take a while to get in touch with an actual expert to resolve issues. Review collected by and hosted on G2.com.

I’ve used Brightflag for a few years now across two different legal operations teams, and it’s consistently been the best tool in its category. The setup process is smooth, especially with the guidance of the implementation and success teams. What really sets Brightflag apart, in my opinion, is that their customer success managers stay involved long after implementation. They’re always there to help tailor the platform to your organization’s specific needs, and the platform itself is designed with in-house legal teams in mind, which makes it far more intuitive and effective than generic spend management tools. It also integrates with many adjacent systems your finance teams may already use, which makes it even more seamless for cross-functional partners to adopt as part of existing processes. Review collected by and hosted on G2.com.

Honestly, I don’t have real “dislikes.” Any time a question or issue comes up, the Brightflag team is quick to jump in, troubleshoot, and help us find a solution. Their responsiveness makes a huge difference. Review collected by and hosted on G2.com.

user friendly interface, great reporting capabilities, customer support response time, and of course our customer success team Review collected by and hosted on G2.com.

The only area of improvement would be: when law firms/ vendors have technical difficulties, they often dont know to reach out to Brightflag first and how to. They often reach out to us as customers with technical difficulties. Review collected by and hosted on G2.com.

I like that you can add comments directly on invoices, and those comments go back to the vendor. Review collected by and hosted on G2.com.

you can't mark off when an invoice has been paid Review collected by and hosted on G2.com.

User friendly. Customer services responds very quickly when you have questions. Review collected by and hosted on G2.com.

Sometimes it takes a few tries to get the parameters correct when making new reports. Review collected by and hosted on G2.com.

Love that there are two simple screens to navigate to submit a monthly invoice. Review collected by and hosted on G2.com.

Some of the terminology could use clarification for those in small business that don't have a dedicated accounts receivable staff. Review collected by and hosted on G2.com.

Easy to use, flexible and integrate with SAP system. Review collected by and hosted on G2.com.

Some country-specific requirements are missing, and the invoice status needs to be sent back to Brightflag. Review collected by and hosted on G2.com.

Fairly clean and easy to navigate interface. Review collected by and hosted on G2.com.

Integration issues with Outlook and other Microsoft products. Review collected by and hosted on G2.com.

I love the way Brightflag allows me, as an administrator, to help both internal users and external users - many problems are solved by having this administrator talking to both sides. I also like the help service provided by Brightflag - it's normally Tom who comes back to us and he is very quick and can solve most problems instantly. Emily is brilliant for our regular meet ups and explaining additional features we may not be using Review collected by and hosted on G2.com.

I dislike the reporting in Brightflag. It just feels like anything you need to know means creating another report and that can be time consuming, also the output isn't very pleasing as it is just an excel spreadsheet. Review collected by and hosted on G2.com.