135 Brightflag Reviews
Overall Review Sentiment for Brightflag
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Quick and effective to find cases and their invoices Review collected by and hosted on G2.com.
Wish it was connected to our own Claims platform and adjust reserves accordingly when the invoices get processed and approved. Review collected by and hosted on G2.com.
Based on my experience, people at Brightflag are always ready to help their customers: support our ideas and try to find solutions even for our most complicated issues. Review collected by and hosted on G2.com.
Dislike is a too strong word. Of course, there are functions in BF which need to be improved further (timekeeper rates and their approval process, etc.), but the company is working on these areas. Even if we sometimes have technical difficulties with the platform, the support team is always supportive and communicates transparently, so we can be sure our queries are properly handled. Review collected by and hosted on G2.com.
Ease of use. Pretty straightforward once familiar Review collected by and hosted on G2.com.
Takes a while to be familiar with and some functions aren't where I'd assume them to be, e.g. creating matters Review collected by and hosted on G2.com.
It's easy to use especially for beginners. Review collected by and hosted on G2.com.
Different date requests are sometimes confusing if a quick guide can be added on the side where to locate it. Review collected by and hosted on G2.com.
The partnership with the company, and regarding the solution, the flexibility/configurability and ease of use. Review collected by and hosted on G2.com.
Dashboards are not currently persona based, but understand that is on the roadmap for 2023. Review collected by and hosted on G2.com.
Brightflag has freed up a lot of time around invoice review and has helped to shorten our payment processing times. Brightflag is also very helpful with tracking budgets and matters so we can stay on top of our spend. Brightflag has been an invaluable tool when it comes to the technology of flagging invoices. Review collected by and hosted on G2.com.
I can't think of a specific dislike. If I ever do encounter an issue, I've found Brightflag's Support to be very quick to reply and efficient in solving my issue(s). Review collected by and hosted on G2.com.
Brightflag has the best customer support services I have ever experienced. The system is very user-friendly and it integrates perfectly with our existing legal management system (Xakia).
Brightflag is also a great tool for legal counsels to review the spending and make sure it in line with our billing guidelines and great for tracking legal spending for reporting purposes. Review collected by and hosted on G2.com.
Can't think of anything that's Brightflag specific. It's more about our current account payable system which doesn't integrate with Brightflag, so the approvers sometimes need to approve the same invoice in 2 systems. Review collected by and hosted on G2.com.
