# Brightflag Reviews **Vendor:** Brightflag **Category:** [Enterprise Legal Management (ELM) Software](https://www.g2.com/categories/enterprise-legal-management-elm) **Average Rating:** 4.6/5.0 **Total Reviews:** 174 ## About Brightflag Brightflag is the intuitive, AI-powered Enterprise Legal Management platform that empowers corporate legal teams and outside counsel to unlock business growth. As the system of record for matters, vendors, and spend, Brightflag combines AI-native e-billing, matter management, and vendor management to give teams real-time control over legal costs, drive more effective collaboration with outside counsel, and enable data-driven vendor decisions. Built for seamless integration with AI workspaces, AI agents, and other systems via its API and MCP server, the platform delivers rapid implementation, high adoption, and measurable outcomes—backed by unparalleled customer support focused on long-term success. ## Brightflag Reviews ### 1. Brightflag Consolidated Our Legal Ops with Real-Time Matter and Budget Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa S. | Senior Manager, Counsel & Operations, Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Brightflag?** In addition to the continued savings and support with our outside counsel spend, the Brightflag team guided us smoothly through the implementation process. We were able to consolidate several platforms we had been using for matter management, e-billing, case updates, document management, and more into Brightflag. Having a single, easily accessible source of information has made it much easier for the Legal Department to share updates with outside counsel and across business units. Our Senior Customer Success Manager, Sharon Palchak, continues to suggest new ideas for getting even more out of Brightflag, and she is truly a joy to work with. **What do you dislike about Brightflag?** The only real downside, in my view, is that there isn’t enough time or resources to develop every suggested improvement all at once. That said, Brightflag does a fantastic job prioritizing new features so they deliver the most positive impact for customers. **What problems is Brightflag solving and how is that benefiting you?** Having the ability to compare historical rates, as well as rates across all of our outside firms, has given us the data we need to push back on requested rate increases and better control them. Our legal team uses accruals and matter budgets to better understand and manage matter spend. More recently, we added Advanced Matter Management, and my GC now uses the dashboard daily to get valuable insight into current matters, spend, and workloads. Overall, we’ve seen year-over-year savings on outside counsel spend, along with better communication among multiple departments, outside counsel, and our Third-Party Administrators. ### 2. Intuitive ELM with Strong Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Brightflag?** Brightflag is intuitive to use, and its AI chat assistant is a great resource when I need help. The analytics Brightflag provides are also very useful for staying on top of legal spend, and they help support Legal’s partnership with Finance. **What do you dislike about Brightflag?** Some straightforward edits still require reaching out to Brightflag to have them implemented. For example, updating vendor admins, changing recipients for scheduled reports, and editing workflows all seem to require Brightflag’s involvement. It would be great if Brightflag could move toward a system that gives customers more autonomy to make these kinds of changes on their own. Also, the search bar in the system doesn’t work very well and could definitely be improved. **What problems is Brightflag solving and how is that benefiting you?** Brightflag helps us streamline outside counsel billing. We can categorize matters and log timekeepers along with their rates and hours worked. The information Brightflag captures also gives us clearer insight into how Legal is spending the outside counsel budget, including which practice areas and which firms are driving that spend. Overall, it helps Legal maintain more control over costs and improve how we engage with law firms over time. ### 3. Effortless Legal Spend Management with Impressive AI Invoice Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Brightflag?** Brightflag makes legal spend management feel effortless. The AI-driven invoice review is genuinely impressive — it catches non‑compliant billing entries automatically, which saves hours of manual review. The interface is clean, intuitive, and fast, so it never feels like a chore to use. I also appreciate how easy it is to track budgets, accruals, and matter-level spend in real time. It gives me confidence that nothing is slipping through the cracks. **What do you dislike about Brightflag?** Any minor issues I’ve had were resolved quickly by their support team. **What problems is Brightflag solving and how is that benefiting you?** Brightflag has streamlined our entire invoice review process. Previously, we spent a lot of time manually checking line items, enforcing billing guidelines, and tracking spend across matters. Now, the system handles most of that automatically, which has made the workflow smoother and more consistent. It has also improved our visibility into legal spend, helping with forecasting, budgeting, and having more informed conversations with outside counsel. Overall, it has reduced administrative work while improving accuracy. ### 4. Intuitive UI, Strong Spend Visibility, and Excellent Customer Success Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Brightflag?** Brightflag is one of those legal tech tools that simply works well in day-to-day use. The UI is intuitive, clean and easy to understand, even for users who only interact with the system occasionally, for example to review and approve invoices. That matters a lot in a corporate legal environment because adoption depends heavily on whether business users and lawyers can use a tool without lengthy explanations. For admins and Legal Operations users, Brightflag is also easy to configure and manage. Approval workflows, matter structures and other setup elements can be adjusted without the system feeling overly complex or technical. The platform also gives us a much better view of our legal spend, historic invoices, matter-level cost development and external counsel activity. This has made our spend data much more accessible and useful for reporting, analysis and decision-making. The customer success and onboarding support have also been excellent. We have a very hands-on customer success manager, regular check-ins and practical support when improving the setup or onboarding additional teams and countries. That has been an important factor in making the tool successful beyond the initial implementation. **What do you dislike about Brightflag?** The main limitation for us is around language support in the AI invoice review. The AI analysis works well for English invoices, but additional languages come at extra cost. For an international organisation, this is not ideal. Given where AI translation and multilingual analysis are today, I would expect broader language support to be included more naturally in the product. The “Ask Brightflag” AI feature is a useful direction, but in my view it is not yet at the same level as modern AI tools in terms of responsiveness, quality of output and overall user experience. It has potential, but this is still an area where the product can improve. Pricing is also not low. However, the value is clear if the tool is used properly and rolled out with the right processes behind it. **What problems is Brightflag solving and how is that benefiting you?** Brightflag helps us manage external legal spend in a much more structured and transparent way. It gives us one place for invoices, matters, approval workflows, billing guideline checks and spend data. The biggest practical benefits are faster invoice approvals, less manual effort, better visibility of legal spend and a much stronger basis for reporting and analysis. The system flags potential billing guideline issues or irregularities, which makes invoice review more efficient and more consistent. It also gives us a reliable historic record of invoices and spend, which is very valuable for budgeting, matter reviews, law firm discussions and strategic legal operations work. Overall, Brightflag has become an important part of how we professionalise legal spend management. It supports both the operational side of invoice handling and the strategic side of understanding and managing external counsel spend. ### 5. From Reactive to Strategic - Brightflag Has Elevated Our Legal Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Craig P. | Sr. Director, Chief of Staff to the CLO and Head of Corporate Affairs, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Brightflag?** What I Like About Brightflag: After evaluating multiple e-billing solutions, we adopted Brightflag this year to modernize our outside counsel spend management, and it's exceeded expectations on several fronts. AI-Powered Invoice Review: The automated invoice routing and approvals features have been transformative for our team. For a lean legal operations team supporting a global, all-remote company, this time savings directly translates to more bandwidth for strategic work. The AI flags guideline violations and discount application issues immediately, which has tightened our spend controls considerably. Implementation Speed: Brightflag's implementation was remarkably fast compared to other enterprise legal tech we've deployed. When they shared that we would be up and running within 1 month of signature, I was skeptical, but the Brightflag team delivered. Their team understood our cross-functional requirements and configured the system accordingly. We were up and running in weeks, not months. Spend Visibility: The real-time dashboard gives us exactly we need to make data driven decisions: clean, accessible data on legal spend by matter, practice area, and cost center. This visibility has already improved our quarterly budget conversations and helped us identify optimization opportunities we simply couldn't see in our previous spreadsheet-based approach. Customer Support: Their support team lives up to the hype. Response times are consistently under an hour, and our Customer Success Manager proactively reaches out with optimization suggestions tailored to our usage patterns. This is the level of partnership you need when rolling out new systems across a distributed organization. **What do you dislike about Brightflag?** I don't have much to say about my dislikes. I will say that our API integration with our payment processing platform took slightly longer than anticipated. **What problems is Brightflag solving and how is that benefiting you?** Brightflag has fundamentally shifted our legal operations from reactive administration to proactive strategic management. Our team spends less time on invoice processing and reporting, and more time on initiatives that directly support our company's growth. For a lean team supporting a fast-growing, all-remote, publicly-traded company, having this operational infrastructure in place is essential. Brightflag hasn't just saved us time, it gas enabled us to operate at a higher strategic level and demonstrate clear value to executive leadership and finance partners. ### 6. Intuitive Platform with Outstanding Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Eriona A. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Brightflag?** I love how Brightflag is an outstanding platform for our legal team. It's intuitive, efficient, and has streamlined the process for us. The setup was very easy, which I appreciate. What truly elevates the Brightflag experience is our rep/account manager, Audrey Agpar. She's helpful, incredibly knowledgeable, and always ready to jump in whenever we need support. Audrey's responsiveness and expertise make a huge difference. We could not have asked for a better partner. THANK YOU, Audrey. **What do you dislike about Brightflag?** The specific time rates feature was enabled and/or customized but not exactly what we had in mind. **What problems is Brightflag solving and how is that benefiting you?** I use Brightflag to automate legal invoices and track them efficiently. It's intuitive, streamlined, and enhances our process. ### 7. Brightflag: Unmatched Ease and Value, Eager for More Advanced Features **Rating:** 5.0/5.0 stars **Reviewed by:** Harrison U. | Legal Operations Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Brightflag?** I have worked with the Brightflag team and their product for six years. When considering total cost of implementation and ownership, as well as functionality and performance, I believe it is by far the best Ebilling system available. I have used and implemented nearly every legal technology in the ELM space, so I am familiar with both the strengths and weaknesses of these platforms. Brightflag, which was built on AI from the beginning, is exceptionally easy to implement and use. In contrast, other platforms often require months or even years to implement and can cost up to a hundred times more. The combination of an excellent tool and outstanding service from the Brightflag team continues to make it an easy choice for our global Ebilling system. **What do you dislike about Brightflag?** I continue to request that they advance the development of features on their roadmap. I would like to see greater depth in work types, taxonomy, accruals, and other areas. The tool is fantastic, but we are always looking for additional ways to capture data and make more informed decisions. **What problems is Brightflag solving and how is that benefiting you?** By using this tool, we are able to track our total legal spend worldwide, which enables us to process payments more quickly, cut down on emails and phone calls with our firms, and gain better insight into our expenditures and decision-making. ### 8. Fast Invoice Uploads and Time-Saving AI Reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Brightflag?** Getting everything set up is very quick, and uploading invoices is just as fast. The AI automatically reviews invoices, which saves our team a lot of time. It’s also easy to track spending by department. **What do you dislike about Brightflag?** The onboarding process was frustrating at times because we ran into a few issues integrating it with our AP software. **What problems is Brightflag solving and how is that benefiting you?** It saves us time because vendors upload their invoices directly. We can review invoices, flag any discrepancies, and quickly pull the reports we need. The automatic reminder emails are also helpful, and overall it’s made our team more aware of the budget. ### 9. Clean, User-Friendly Interface with Powerful AI for PDF Reading and Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Brightflag?** The interface is epurated, user friendly and the AI seems to be quite effective especially at reading PDF documents. It's also a good tool for governance and reporting **What do you dislike about Brightflag?** one weak point: the fact that for a single matter, one's can't specify several worklows with conditions. Because some times, for a same matter, some invoices will need the approval of a counsel A and others from a counsel B **What problems is Brightflag solving and how is that benefiting you?** It s solving time keeper review, invoices review, validation workflow and providing a centralized view ### 10. No Phone Support and No Clear Escalation Path **Rating:** 0.5/5.0 stars **Reviewed by:** Thad M. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2026 **What do you like best about Brightflag?** Nothing, per se. It must work for their cusotmers; not so good for the clients. **What do you dislike about Brightflag?** There's no phone number for customer support. I've had endless difficulties with the email-based support, and can't find a way to escalate. **What problems is Brightflag solving and how is that benefiting you?** It's supposed to handle my freelance billing to my client, but fails. ### 11. Easy to Use and Built for Global Spend Complexity **Rating:** 5.0/5.0 stars **Reviewed by:** Elliot M. | VP, Legal Operations, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Brightflag?** Easy to use, can accommodate global spend complexities **What do you dislike about Brightflag?** The product works well. After using it for a few months I don't really have any constructive feedback to provide. **What problems is Brightflag solving and how is that benefiting you?** Streamlining invoice processing. Establishes a system of record for our legal activity. ### 12. Brightflag: Exceptional Support and User-Friendly, but Limited Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Ellen G. | Litigation Paralegal, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Brightflag?** The platform itself is really user friendly and intuitive. But more than that, Brightflag is a true partner making sure your team is successful as long as you are their customer. The customer service is beyond anything I’ve experienced with other vendors. We truly feel we have a partner in Brightflag. **What do you dislike about Brightflag?** There is some functionality that exists in other ebilling platforms that is not available with Brightflag, but even those are nice to have and not must haves. Also, the dashboards are not configurable, so you get what they give you out of the box. **What problems is Brightflag solving and how is that benefiting you?** Brightflag is not only streamlining our invoice review process, but is also extracting key data points to allow us to make informed decisions for budgeting and on our outside counsel’s value. ### 13. Clean, Simple Interface with Fast Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Capital Markets | Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Brightflag?** The interface is very clean and simple. System runs very quickly and is easy to use and click around to see what I can do. Support is relatively easy to get in touch with. **What do you dislike about Brightflag?** When it comes to support, as always things are too generic and general in the beginning. It can take a while to get in touch with an actual expert to resolve issues. **What problems is Brightflag solving and how is that benefiting you?** Brightflag is helping us with documentation and storing information as well was online billing. I think we are using it at a very surface level as we are new to the system but I look forward to seeing everything else we can do in the system! ### 14. Smooth implementation and ongoing partnership from day one **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Brightflag?** I’ve used Brightflag for a few years now across two different legal operations teams, and it’s consistently been the best tool in its category. The setup process is smooth, especially with the guidance of the implementation and success teams. What really sets Brightflag apart, in my opinion, is that their customer success managers stay involved long after implementation. They’re always there to help tailor the platform to your organization’s specific needs, and the platform itself is designed with in-house legal teams in mind, which makes it far more intuitive and effective than generic spend management tools. It also integrates with many adjacent systems your finance teams may already use, which makes it even more seamless for cross-functional partners to adopt as part of existing processes. **What do you dislike about Brightflag?** Honestly, I don’t have real “dislikes.” Any time a question or issue comes up, the Brightflag team is quick to jump in, troubleshoot, and help us find a solution. Their responsiveness makes a huge difference. **What problems is Brightflag solving and how is that benefiting you?** Brightflag has streamlined our legal spend management and improved collaboration with finance. Its AI tools and user-friendly functionality make invoice handling and reporting far more efficient. ### 15. User-Friendly Interface, Powerful Reporting, and Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Brightflag?** user friendly interface, great reporting capabilities, customer support response time, and of course our customer success team **What do you dislike about Brightflag?** The only area of improvement would be: when law firms/ vendors have technical difficulties, they often dont know to reach out to Brightflag first and how to. They often reach out to us as customers with technical difficulties. **What problems is Brightflag solving and how is that benefiting you?** Detailed look into high level of outside counsel invoices. ### 16. Two Simple Screens Make Monthly Invoicing a Breeze **Rating:** 4.5/5.0 stars **Reviewed by:** Gary G. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2026 **What do you like best about Brightflag?** Love that there are two simple screens to navigate to submit a monthly invoice. **What do you dislike about Brightflag?** Some of the terminology could use clarification for those in small business that don't have a dedicated accounts receivable staff. **What problems is Brightflag solving and how is that benefiting you?** Facilitating the submission of invoices, saving me time and being confident that they are being processed and not lost in paperwork. ### 17. Use of Brightflag for Legal & General **Rating:** 4.5/5.0 stars **Reviewed by:** Gloria S. | Office Manager & Legal IT Support, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Brightflag?** I love the way Brightflag allows me, as an administrator, to help both internal users and external users - many problems are solved by having this administrator talking to both sides. I also like the help service provided by Brightflag - it's normally Tom who comes back to us and he is very quick and can solve most problems instantly. Emily is brilliant for our regular meet ups and explaining additional features we may not be using **What do you dislike about Brightflag?** I dislike the reporting in Brightflag. It just feels like anything you need to know means creating another report and that can be time consuming, also the output isn't very pleasing as it is just an excel spreadsheet. **What problems is Brightflag solving and how is that benefiting you?** I don't think we have ever had a system for invoices where we can view them, change them and approve them ready for payment - it is also good that they are all in one place which is protection against paying invoices twice - even though reporting is long winded, it does provide us with more information than we had before ### 18. Brightflag’s AI and Support Team Exceed Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Gretl P. | Corporate Responsibility/Legal Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Brightflag?** The AI piece is a game-changer. The customer service is excellent - our Implementation Manager was knowledgeable and helpful, our Customer Success Manager is responsive and intuitive, and the support team always works to address any concerns. The platform is easy to use. Brightflag always tries to look for ways to make your experience better. **What do you dislike about Brightflag?** I have nothing to add here. There is nothing I dislike about Brightflag. **What problems is Brightflag solving and how is that benefiting you?** I love how we can setup Brightflag to auto-reject or to flag invoices based on Billing Guidelines rules. It makes reviewing invoices easier. ### 19. Outstanding CSM Support and Excellent Spend Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** James T. | Legal Billing & Insights Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Brightflag?** Visibility of spend, support from CSM (Juliet). **What do you dislike about Brightflag?** Ask Brightflag, I’ve had issues with the quality. **What problems is Brightflag solving and how is that benefiting you?** Tracking of budget. Visibility of spend. Control of invoicing. ### 20. Granular Data Insights Made Easy with Brightflag AI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Brightflag?** The granular access to data insights using Brightflag AI **What do you dislike about Brightflag?** The billing and matter setup can be a little confusing on the firm side, but that's mostly user error across firms. **What problems is Brightflag solving and how is that benefiting you?** OC spend tracking and management across a large, multi-team approach to OC use. ### 21. Knowledge of your Spend is Priceless **Rating:** 5.0/5.0 stars **Reviewed by:** SherryAnn B. | Legal and Contracts Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Brightflag?** From the moment of implementation to our daily use, we have had great support with the implementation team, training, CSM and customer support. Everyone works with you to obtain the results you want to obtain and/or fix a hiccup and learn how to use the system. We were no longer tracking accruals and expenses manually and being able to control timekeeper rates, budgets, reporting, forecasting spend, communication with regards to expectations for year and being able to institute that decision. We have a special function required for certain vendors and Brightflag worked with us to be able to upload different invoices and track a different accrual. The Brightflag team is always working to help us obtain the results that are required. Our CSM is always available and communicates with us frequently to make sure everything is ok, and our monthly meetings help us keep Brightflag clean and gives insights of any patterns that we might want to address. As the administrator I use Brigthflag daily, and with my daily usage, I can easily move through the system. **What do you dislike about Brightflag?** I do not dislike anything, but if I do see something that I think could make it easier, then I reach out to my CSM or Brightflag support to make a suggestion or see if I am doing something wrong. **What problems is Brightflag solving and how is that benefiting you?** Control on spend - ensuring budgets are being met, control of timekeeper increases, ease of tracking spend and accruals. ### 22. Informative, Streamlined, and Easy to Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Lilly W. | Legal Operations Specialist II, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Brightflag?** Brightflag is an exceptionally user-friendly platform that both our team and Outside Counsel use daily. Their support team is consistently attentive, responsive, and eager to help. Although system transitions are often challenging, our implementation representative offered excellent guidance and support, making this the smoothest migration I’ve experienced. We continue to rely on Brightflag for prompt, personalized assistance whenever questions arise or issues need to be resolved. **What do you dislike about Brightflag?** It would be helpful to have additional filtering and bulk editing capabilities—such as the ability to apply a Purchase Order ID to all matters associated with a specific law firm or to update country codes in bulk, instead of entering them individually. **What problems is Brightflag solving and how is that benefiting you?** Brightflag’s system supports us in effectively planning and tracking our budgets, managing timekeeper rates, and identifying opportunities for cost savings. It is also highly valuable for analyzing invoices and seamlessly transferring them to our Accounts Payable system, streamlining the overall invoice processing workflow. ### 23. Brightflag offers an exceptional experience, especially when it comes to after-sales service **Rating:** 5.0/5.0 stars **Reviewed by:** Mao R. | Senior Manager of Legal Operations, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Brightflag?** Brightflag offers an exceptional experience, especially when it comes to after-sales service — their team is always ready and willing to help. Their responsiveness and genuine commitment to customer success set them apart in the legal tech space. Even in areas where they already lead the industry, they continue to push improvements, showing a strong dedication to innovation. The implementation team is hands down the best I’ve worked with — knowledgeable, supportive, and efficient from start to finish. What truly stands out is that they deliver on every promise they make, staying true to their guarantees without exception. Brightflag doesn’t just sell a product; they build a partnership with their clients. I couldn’t recommend them more highly for legal teams looking for reliability, performance, and ongoing support. **What do you dislike about Brightflag?** The matter profile interface needs improvement **What problems is Brightflag solving and how is that benefiting you?** Brightflag is helping a lot cut down outside counsel cost by making legal service provider management easy. ### 24. Invoice Flags Make Reviews More Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Brightflag?** The invoice flags that help make reviews more efficient. **What do you dislike about Brightflag?** That timekeeper rates are not directly linked to a matter. **What problems is Brightflag solving and how is that benefiting you?** Budget visibility and the ability to turn numbers into meaningful reports. ### 25. Outstanding Experience: Easy to Use, Transparent, and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Brightflag?** Ease of use, access to previously unseen data points, transparency and the ability to better enforce our OC guidelines. All of the individuals involved in implementation and hypercare have been so incredibly kind and helpful. 10/10, five stars, A+++++. **What do you dislike about Brightflag?** Our company is still in the early days of use and we are still building out an API connection. **What problems is Brightflag solving and how is that benefiting you?** Our team is now able to run reporting on spend, compare spend to matter budgets, transparency on the invoice approval process ### 26. Brightflag Makes Legal Ops Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Brightflag?** What I absolutely love about Brightflag is the time it saves. The AI-driven invoice review drastically cuts down on manual work and reduces errors, which is a huge win. The way it breaks down and flags issues is incredibly helpful, it feels like having a second set of (very sharp) eyes on every invoice. The platform is also super intuitive, which made adoption across the team really smooth. And I have to give a shoutout to their customer support! They’re consistently responsive and quick to resolve any issues that come up. **What do you dislike about Brightflag?** The only real downside I’ve experienced is that the system occasionally lags and needs a refresh. It’s not a dealbreaker, but it can be a bit disruptive. That said, their team is always on top of it, running diagnostics and keeping us informed. **What problems is Brightflag solving and how is that benefiting you?** Brightflag solves the challenge of managing outside counsel and legal spend efficiently by automating invoice reviews, reducing manual errors, and providing clear, real-time insights into our budget. It saves us significant time, ensures billing compliance, and helps us make smarter, data-driven decisions. ### 27. Easy to Use/Intuitive; Fantastic Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2024 **What do you like best about Brightflag?** Brightflag is an easy-to-use, intuitive interface that even users without training were able to use and adapt to from prior system. There are very helpful features (seeing accruals) and field names on reports that make sense. The customer support is excellent -- helpful and responsive. A pleasure to deal with them. The team was also fantastic about doing our transition within a short window, ensuring everything went smoothly with the legal and finance teams, and follow up was exactly what we requested and needed. BrightFlag's customer support continues to be responsive and helpful. Brightflag also continues to add features that make the tool better. I am also impressed that their customer support team works with us to get our vendors to be better in submitting needing information to manage our finances. **What do you dislike about Brightflag?** Sometimes the sort or report fields are not easy to see online and need to export to use/work with. Would be helpful if more fields had sort options and reports could be used more easily online. This is not a dislike as opposed to room for improvement. **What problems is Brightflag solving and how is that benefiting you?** Manage legal spend versus budget and reviewing bills (including those that come in via PDF) with the same easy interface. Also capturing montly legal spend accruals. ### 28. Brightflag: Saving Us Time, Nerves, and Delivering Granular Legal Spend Data **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Brightflag?** The implementation process was very smooth and easy; the Brightflag team guided us through every step and did most of the heavy lifting for us. Now it's our 3rd year using it. Their support team and our Customer Success Manager are always very helpful and supportive, doesn't matter how big or small the issue at hand is. Time-saving & streamlined workflows - Brightflag has helped us automate and simplify previously manual processes. From matter creation to invoice review, it reduces admin burden and allows us to focus more on high-value legal work. Improved visibility & control The platform offers a detailed and centralized overview of legal spend—including granular data on vendors, matter types, jurisdictions, and trends. This visibility helps us make better budgeting decisions and track where our legal resources are going. Smarter invoice review What used to be a time-consuming task is now straightforward and efficient. Brightflag’s AI-powered invoice analysis flags inconsistencies, enforces billing guidelines, and ensures we're paying for what we actually agreed to—nothing more. Data-driven decision making With intuitive dashboards and reports, we now have the data to back up decisions, identify outliers, and optimise vendor relationships. **What do you dislike about Brightflag?** That's on us and our internal processes, but being able to block submitting invoices to the wrong entities by Vendors and/or a bigger warning message to the Counsels reviewing invoices when the Entity on the invoice and in the matter don't match would be amazing. Again, it's more on us to educate and train, but it would be a cool feature. Otherwise, a superb tool for matter and invoice management. **What problems is Brightflag solving and how is that benefiting you?** Time-saving & streamlined workflows Brightflag has helped us automate and simplify previously manual processes. From matter creation to invoice review, it reduces admin burden and allows us to focus more on high-value legal work. Improved visibility & control The platform offers a detailed and centralized overview of legal spend—including granular data on vendors, matter types, jurisdictions, and trends. This visibility helps us make better budgeting decisions and track where our legal resources are going. ### 29. BF streamlined our legal invoice management with, making it an invaluable tool for our organization. **Rating:** 5.0/5.0 stars **Reviewed by:** Debasmita R. | Senior Analyst , Legal, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Brightflag?** I want to take a moment to commend Audray from the Brightflag support team. Her responsiveness, expertise, and dedication to helping us resolve issues have been outstanding. She consistently goes above and beyond to ensure we have the support we need, making our experience with Brightflag even better. Thank you, Audray, for your exceptional service! Also ,I must say it has significantly improved our legal invoice management process. Here are a few highlights of my experience: User-Friendly Interface: The platform is intuitive and easy to navigate, making it simple for both legal teams and vendors to submit and track invoices. Streamlined Invoicing Process: Brightflag has streamlined our invoicing process, reducing the time spent on manual entries and approvals. This has allowed us to focus more on our core tasks rather than getting bogged down in administrative work. Enhanced Visibility: The tool provides excellent visibility into our legal spend, helping us to manage budgets more effectively and make informed decisions. Great Support: The Brightflag support team is responsive and helpful. They have been there to assist us whenever we've had questions or needed guidance. Integration Capabilities: The ability to integrate with our existing systems has been a game changer, allowing for a seamless workflow across departments. Overall, I highly recommend Brightflag to any organization looking to enhance their legal operations. It has truly transformed the way we manage our legal invoices! **What do you dislike about Brightflag?** Nothing that I dislike as of now. If anything comes up I will definitely update. **What problems is Brightflag solving and how is that benefiting you?** I must say it has significantly improved our legal invoice management process. Here are a few highlights of my experience: User-Friendly Interface: The platform is intuitive and easy to navigate, making it simple for both legal teams and vendors to submit and track invoices. Streamlined Invoicing Process: Brightflag has streamlined our invoicing process, reducing the time spent on manual entries and approvals. This has allowed us to focus more on our core tasks rather than getting bogged down in administrative work. Enhanced Visibility: The tool provides excellent visibility into our legal spend, helping us to manage budgets more effectively and make informed decisions. Great Support: The Brightflag support team is responsive and helpful. They have been there to assist us whenever we've had questions or needed guidance. Integration Capabilities: The ability to integrate with our existing systems has been a game changer, allowing for a seamless workflow across departments. ### 30. After three years with Brightflag, it’s clear the platform continues to evolve in all the right ways **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Brightflag?** Brightflag continues to roll out new features aimed at improving the user experience. One standout is the “Ask Brightflag AI” tool, which has proven incredibly valuable when I need to quickly gather and analyze data. **What do you dislike about Brightflag?** When it comes to accruals, it would be incredibly helpful to have more control over vendor communications. Specifically, the ability to select which vendors receive automated accrual reminders—and ideally, send those reminders directly from within the platform—would streamline the process and reduce manual follow-up. **What problems is Brightflag solving and how is that benefiting you?** Brightflag is solving several key problems for Sprinklr. By automating legal invoice processing and matter management, it reduces administrative burden and minimizes errors. This efficiency frees up our legal team to focus on more strategic tasks. Additionally, Brightflag’s analytics provide valuable insights into legal spending, helping us make more informed decisions and better manage our budget. Overall, Brightflag enhances our operational efficiency and supports smarter financial management. ### 31. Success, driven by teamwork and excelllent reporting capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Steve C. | Head of Panel Management, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Brightflag?** Brightflag has become an integral part of our day to day lives within our legal function. We have a complete handle on all legal spend and the value that we have gained through monitoring reports and detecting and acting on trends that the system provides, has been extremely helpful. We recently conducted a full review of our legal network of firms and we used three years worth of Brightflag data to shape our Request For Information process. The insights that we gained from the Brightflag platform gave us the leverage to get the best possible return from our Law firms and we now have a streamlined and highly competitive Panel of firms to choose from The collaboration between our two companies has also been a major factor in our success. Our discussions have always been very open and we always seem to resolve any issues quickly. Brightflag is a very valuable platform for our business and we rely on it daily to control both our spend and our Vendors behaiours. **What do you dislike about Brightflag?** The improvements made to the system over the last two years have taken away any minor issues that i would have had. It's an extremely easy system to navigate. **What problems is Brightflag solving and how is that benefiting you?** It allows us to have a full picture of our legal spend and it also allows us to make decisions about our Vendors based on data and reporting. All details pertaining to a matter can be stored in the one place and most importantly, it allows us to leverage the data against the Vendors that we use, to allow us to ge the most competitive rates in the market. ### 32. Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Brightflag?** #1 is customer support and then Ease of use. **What do you dislike about Brightflag?** There are some items that aren't intuitive but once you are aware of these it's fine. **What problems is Brightflag solving and how is that benefiting you?** Understanding accruals and harnessing the information from reports so they can be utilized more efficiently ### 33. Our first outside counsel e-billing system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Brightflag?** The UI is easy to learn and the AI is great at catching flags. **What do you dislike about Brightflag?** We have the SFTP integration, but the timeline to get the reports from Brightflag to the SFTP is several months, when the only one-sheet we were provided from Sales says it would not take that long. There was also a misunderstanding between our team and Sales that the integration team would be able to fully help us configure the Coupa integration and that our IT team would not be needed. **What problems is Brightflag solving and how is that benefiting you?** We really had no details about our spending because we didn't have an e-billing system. The reporting features will benefit us. Also the AI that catches flags, when previously it was up to the attorneys to review invoices for flags. We also now are tracking timekeeper rates when we weren't fully tracking them before. ### 34. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Asoni H. | Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Brightflag?** The best thing about Brightflag is the outstanding customer support, the ease of use, and the number of great features. The fast implementation that allows the ease to quickly realize the value of the program. The ease of the integration is also flawless and use it frequently to complete day to day task. **What do you dislike about Brightflag?** The thing I dislike about Brightflag is the limited customization and its complex setup which is very difficult and challenging. **What problems is Brightflag solving and how is that benefiting you?** The problems it solves is the time saving which is automated and cost control which helps us cut cost and improve accuracy which helps. ### 35. Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Brightflag?** I appreciate the system's simplicity. It facilitates the effortless creation of matters. Additionally, I value the Learning Center for its comprehensive and informative nature. The customer support is impressive. I can send an email and receive a resolution within hours. **What do you dislike about Brightflag?** Not having the capability to export Allocations information to check the list of codes that have been added. **What problems is Brightflag solving and how is that benefiting you?** Allowing me to easily access matters and review invoices. ### 36. Excellent customer service and support. **Rating:** 5.0/5.0 stars **Reviewed by:** Debra W. | Senior Paralegal/Contract Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Brightflag?** The entire Brightflag team took the time to learn about my industry and how our legal team functions. During the vetting process, they went above and beyond all the options I was considering. From my first contact with Brightflag until the present, the Brightflag team has been quick to respond to any questions I may have. The implementation process was seamless; we were up ane running in 8 weeks! Brightflag has been a game changer for our legal team!! **What do you dislike about Brightflag?** I cannot think of anything that I disliked, the team is amazing! **What problems is Brightflag solving and how is that benefiting you?** Brighflag solves the amount of time our team spends on reviewing invoices and it allows us to make sure we are staying within our legal spend budget. ### 37. Best Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Rhonda H. | Legal Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about Brightflag?** This software does not get stale, they are continously improving and adding features that will help you with your ebilling platform. This program is easy to use and if you are in need of assistance, they are always there for you. This starts at the implementation of using the platfrom because they are with you every step of the way and will assist even if you are changing from another platform. Customer Support is always a click away and they are very responsive. This is software that I use daily and it is easy to follow. **What do you dislike about Brightflag?** Inability to use AI for languages other than English. **What problems is Brightflag solving and how is that benefiting you?** Ebilling, we are able to use this software at each of our locations without any issues. The platform allows for reporting to be obtained by anyone at any time. ### 38. Great Product, Outstanding customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth O. | Legal Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Brightflag?** Customer Service and ease of use...this was easy to adapt and the customer service is 5 stars. They also take the time to get feedback and then use it to enhance the platform. They have made recent enhancements that truly demonstrate that they know what the customer wants and needs. **What do you dislike about Brightflag?** No way to alert a reviewer that you've left a comment. And I wish the dashboard and search pages were configurable. **What problems is Brightflag solving and how is that benefiting you?** Real time, easily accessible cost summary and management of invoices and usage of AI features. ### 39. Very likely to recommend **Rating:** 4.5/5.0 stars **Reviewed by:** Teresa O. | Legal Operations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2025 **What do you like best about Brightflag?** Customer service is excellent. The support team and customer service manager are always quick to reply and follow up. Their customer success team assists not only during implementation but works with our team to continuosly improve the system and our internal processes. I also like how easy the law firms are able submit invoices in the system. Our prior ebilling application had poor customer service and I, as the administrator had to support all our law firms with submitting their invoices in the platform. **What do you dislike about Brightflag?** Reporting is too simple. I need to be able to create more complicated reports. I also need the reports to filter by user attributes. Our budget process is complicated and the system could not accommodate this. We had to do some workarounds to get by. **What problems is Brightflag solving and how is that benefiting you?** It has helped us with the vendors not using LEDES format. The ability for vendors to submit a PDF has saved us a lot of time and effort in vendor training. AI capabilities to match entity with PDF invoices is also a time saver for our approvers ### 40. Lightweight, easy to use billing management software **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca K. | Director of Legal Operations, Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Brightflag?** Brightflag is easy to use, and eliminates all the manual tracking I used to do. Moreover, I can handle all the administrative tasks myself, without having to rely on my IT team or Brightflag support. **What do you dislike about Brightflag?** Some of the functionality isn't quite as intuitive as I would wish. Happily, I work with an excellent team at Brightflag that answers my questions when they arise. **What problems is Brightflag solving and how is that benefiting you?** Prior to adopting Brightflag, I tracked all invoices and purchase orders manually. Brightflag allows us to handle everything from a central platform while still managing it all internally, and makes it easy to track matter spend against budget. ### 41. Great Product and Onboarding Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Brightflag?** This is our first e-billing platform. Brightflag made everything easy for onboarding, and the ongoing customer support is very helpful. **What do you dislike about Brightflag?** Not many out of the box reports available, so you either need to be familiar with a data visualization system, PowerBI for us, or have a team that can help with that. The matter management is a separate paid module, so you won't get it included with your e-billing solution unless you opt into it. It's a low cost but would prefer it to just be a native feature in the system. **What problems is Brightflag solving and how is that benefiting you?** Better tracking of invoices is amazing for us. Yet to be determined how the matter management system is, but they appear to be investing adequate resources. ### 42. I am a Brightflag user in my role as an in-house lawyer. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Brightflag?** Good user interface, analytics, and reporting; superb customer service. **What do you dislike about Brightflag?** Nothing to cite - pleased with all facets of the platform. **What problems is Brightflag solving and how is that benefiting you?** Tracking legal spend, identifying budget over-runs, and evaluating details of discrete invoices. ### 43. Streamlined Invoicing & Stellar Support, But Reporting Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Publishing | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Brightflag?** It has streamlined our invoicing and payment process, saving us time. Also, Customer Support is excellent. I never have to wait too long when I email them. **What do you dislike about Brightflag?** The reporting tools could be more flexible. It would be great to have an easier way to create and customize reports. **What problems is Brightflag solving and how is that benefiting you?** It has taken away the task of manually reviewing, monitoring and processing invoices. ### 44. Excellent platform to manage legal e-billing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Brightflag?** Brightflag's AI makes invoice review effortless and saves us time and money, as we use it daily. The reporting capabilities are also unparalleled and easy to use, highly recommend. **What do you dislike about Brightflag?** Brightflag's AI will sometimes auto-reject an invoice by mistake, as it picked up on incorrect wording that is actually correct. It is difficult to then manually override this and takes us time to work with the lawyers to further amend their invoice which can cause some delay. **What problems is Brightflag solving and how is that benefiting you?** Brightflag's reporting capabilities allows us to be able to have a detailed overview of our legal spend across many different files, which helps save us time and money in our reviews. ### 45. Impressive Invoice AI, But Budget Workflow Needs More Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Brightflag?** I really impressed with the Invoice AI review functionality **What do you dislike about Brightflag?** Unfortunately, the budget workflow should be more flexible to accommodate multiple approvers (matter Owner, finance and depend upon limit approval threshold to add the Matter Owner manager). **What problems is Brightflag solving and how is that benefiting you?** It is definitely solving multiple problems regarding invoice review and also invoice submission regarding reject and adjustment rules in Brightflag that are aligned to our billing guidelines. ### 46. Easy to Use, Unparalleled Support, and Ever-Growing Capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey M. | Director of Legal Operations, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Brightflag?** We are now more than a year into using Brightflag, and it has completely changed the way our department is run. Not only do bills/payments flow seamlessly, but even more importantly we have a wealth of data at our fingertips. Data about the distribution of our cases, our financial spend on outside counsel and related vendors, and data on how quickly and effectively firms are settling cases. We are now past the point of simply aggregating data, and have already seen our approach in leveraging the data available pay dividends. This data is key in formulating our budget and selecting and evaluating outside counsel. Additionally, the customer success team is an invaluable partner and are always independently suggesting innovative ways to continue our mission of driving success in the company through our legal department. **What do you dislike about Brightflag?** No downsides - if there are ever kinks (and there rarely are) Brightflag support is unparalleled. They are easy to get a hold of, quick, thorough, and always a pleasure. There are some additional features I wish were available (like the ability to select many attributes from a dropdown), and the ability to pay portions of a bill while the rest are under dispute, but we are pleased with the updates made on an ongoing basis. **What problems is Brightflag solving and how is that benefiting you?** Brightflag gives us access to financial data that was previously too cumbersome to track. It also allows us to catch expenses that are out of line with our billing guidelines. In the end, this has saved the organization hundreds of thousands of dollars in just a few short months. It has also given us the ability to track metrics and use those to evaluate outside counsel performance and ultimately determine placement of future cases. ### 47. Unbeatable Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Brightflag?** Brightflag has the best customer service. Whenever I'm in a pinch, I have reached out to our Customer Success Manager and the general customer service email. They are always willing to help and check-in on a monthly basis if any assistance is needed. **What do you dislike about Brightflag?** The creation of reports can be better and can be easier. **What problems is Brightflag solving and how is that benefiting you?** I would say creating reports. During settlements we need to calculate the most accurate number of total spend on attorney fees. I have reached out my Customer Success Manager, who has trained and shown me how to generate the reports I need. ### 48. Convenient consolidated invoicing and reporting tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Brightflag?** Easy to set up matters to allocate approvals to different team members, and easy to approve or reject invoices to move them on to processing **What do you dislike about Brightflag?** Small issue but I am unable to duplicate matters, so I have to go through the whole process of clicking the drop down fields when creating related but new matters **What problems is Brightflag solving and how is that benefiting you?** Central platform where all invoices are received, which can be automatically routed to different team members for approval or rejection. ### 49. Brightflag is a great platform to manage legal ebiling! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah R. | Senior Legal Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Brightflag?** Brightflag enables our company to analyze details of all legal invoices on one platform. We can easily compare spend, which enables us to negotiate on pricing. Brightflag also automatically rejects our prohibited expenses, which it was difficult to keep track of pre-Brightflag. Brightflag can be integrated with a company's AP, which we did to have invoices and invoice details exported to Concur, which is saving us significant time. We have found that we are saving more money than what we pay for the Brightflag platform. Brightflag also has excellent custormer support. Someone always gets back to us a quickly, and issues are resolved in a timely manner. **What do you dislike about Brightflag?** The only thing i iwish Brightflag had is a more robust system to run reports. It is good, but our firm wants to run more detialed reports than what Brightflag offers. As a solution, Brightflag helped us intergrate data with PowerBI. **What problems is Brightflag solving and how is that benefiting you?** Prior to Brightflag, it was difficult to analyze legal invoice spend, and we knew we were missing cost savings. Now we are able to implement cost savings in different ways because of Brightflag. ### 50. My personal perspective on BF **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Brightflag?** - Easy to use - Friendly interface - Great help center for both clients and vendors - Login period is pretty long which is convenient - Shoutout to the support team: very responsive, attentive and followup on open ticket. great work there - Reports builder is convenient and helpful, especially with the filters (I sure hope you'll add more of those) - The new invoice page view is good, I like the tasks summary it's very helpful and not too busy to look at - 'Reports' is a very good option, showcasing live helpful data - The vendors team is very quick and adds new vendors to the system in no time - I use BF everyday, the system runs smoothly **What do you dislike about Brightflag?** Small things with big impact on both time and efficiency: - the dropdown menu in "switch a matter" within the invoice will show ALL the matters in the system and not just the ones relevant to the vendor + no indication which matter belongs to which vendor - No 'select all' almost anywhere but the timekeepers - No option to export specific pending timekeepers, even when ticking the boxes of the relevant ones, it will extract all the pending rates - No option to export matters, only via the report builder, which seems a bit of a work around considering I can filter the matters already - Matters ref is different between client and vendors, so sometimes it's hard to communicate this way - Kinda annoying but sometimes when entering text to a search line you need to click 'enter' and in other places you need to actually move the cursor to the search button and click - Not being able to edit *anything* in the vendors' users area, only disabling. Generally speaking, I feel like there should be a better way to give client admins the option to resend an invitation to BF in cases where the vendor missed or can't find the original one. It's not clear enough today - Many vendors that lack the experience with eBilling often struggle with understanding the auto-rejections. I feel like BF should find a new approach to it, maybe adding a short explanation along with the rejection - Some forecasts won't work in the cost center **What problems is Brightflag solving and how is that benefiting you?** Budget management, overall cost saving, controlling timekeepers rates increases **Official Response from Kevin Cohn:** > Thanks for the detailed review! We’ve prioritized a number of your suggested areas for improvement, beginning with the experience of moving an invoice to a different matter: beginning with the next release, only matters to which the same vendor is assigned will appear in the drop-down. Thanks again! ## Brightflag Discussions - [How do you use Brightflag?](https://www.g2.com/discussions/how-do-you-use-brightflag) - 1 comment - [When was Brightflag founded?](https://www.g2.com/discussions/when-was-brightflag-founded) - 1 comment - [What does Brightflag do?](https://www.g2.com/discussions/what-does-brightflag-do) - 1 comment - [View Brightflag pricing details and edition comparison](https://www.g2.com/products/brightflag/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+16%3A04%3A48+-0500&secure%5Bsession_id%5D=5068bbc8-9140-4162-9cc6-10a5e6652aec&secure%5Btoken%5D=193e4a068f363c3e3ee94721347954728835687c9eee46b46e8e6093dd94d780&format=llm_user) ## Brightflag Integrations - [Basware](https://www.g2.com/products/basware-basware/reviews) - [BILL AP/AR](https://www.g2.com/products/bill-ap-ar/reviews) - [Checkbox](https://www.g2.com/products/checkbox-technology-checkbox/reviews) - [Coupa](https://www.g2.com/products/coupa-software-coupa/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [Net@Suite](https://www.g2.com/products/net-suite/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [Oracle Fusion Cloud Financials](https://www.g2.com/products/oracle-fusion-cloud-financials/reviews) - [Ping Identity](https://www.g2.com/products/ping-identity/reviews) - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Tonkean](https://www.g2.com/products/tonkean/reviews) - [Workday Financial Management](https://www.g2.com/products/workday-financial-management/reviews) ## Brightflag Features **Platform Content** - Matter Management - Spend Management - Contract Management - Template Library **Platform Additional Functionality** - Cloud - Mobility - Messaging **Platform Data** - Visualization - Dashboard - Reporting **Agentic AI - Enterprise Legal Management (ELM)** - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Brightflag Alternatives - [Legal Tracker](https://www.g2.com/products/legal-tracker/reviews) - 4.6/5.0 (152 reviews) - [SimpleLegal, An Onit Product](https://www.g2.com/products/simplelegal-an-onit-product/reviews) - 4.5/5.0 (78 reviews) - [Mitratech Acuity ELM Essentials](https://www.g2.com/products/mitratech-acuity-elm-essentials/reviews) - 4.0/5.0 (110 reviews)