Brightflag Reviews & Product Details

Easy to use, can accommodate global spend complexities Review collected by and hosted on G2.com.

The product works well. After using it for a few months I don't really have any constructive feedback to provide. Review collected by and hosted on G2.com.

The platform itself is really user friendly and intuitive. But more than that, Brightflag is a true partner making sure your team is successful as long as you are their customer. The customer service is beyond anything I’ve experienced with other vendors. We truly feel we have a partner in Brightflag. Review collected by and hosted on G2.com.

There is some functionality that exists in other ebilling platforms that is not available with Brightflag, but even those are nice to have and not must haves. Also, the dashboards are not configurable, so you get what they give you out of the box. Review collected by and hosted on G2.com.

The interface is very clean and simple. System runs very quickly and is easy to use and click around to see what I can do. Support is relatively easy to get in touch with. Review collected by and hosted on G2.com.

When it comes to support, as always things are too generic and general in the beginning. It can take a while to get in touch with an actual expert to resolve issues. Review collected by and hosted on G2.com.

I’ve used Brightflag for a few years now across two different legal operations teams, and it’s consistently been the best tool in its category. The setup process is smooth, especially with the guidance of the implementation and success teams. What really sets Brightflag apart, in my opinion, is that their customer success managers stay involved long after implementation. They’re always there to help tailor the platform to your organization’s specific needs, and the platform itself is designed with in-house legal teams in mind, which makes it far more intuitive and effective than generic spend management tools. It also integrates with many adjacent systems your finance teams may already use, which makes it even more seamless for cross-functional partners to adopt as part of existing processes. Review collected by and hosted on G2.com.

Honestly, I don’t have real “dislikes.” Any time a question or issue comes up, the Brightflag team is quick to jump in, troubleshoot, and help us find a solution. Their responsiveness makes a huge difference. Review collected by and hosted on G2.com.

user friendly interface, great reporting capabilities, customer support response time, and of course our customer success team Review collected by and hosted on G2.com.

The only area of improvement would be: when law firms/ vendors have technical difficulties, they often dont know to reach out to Brightflag first and how to. They often reach out to us as customers with technical difficulties. Review collected by and hosted on G2.com.

Love that there are two simple screens to navigate to submit a monthly invoice. Review collected by and hosted on G2.com.

Some of the terminology could use clarification for those in small business that don't have a dedicated accounts receivable staff. Review collected by and hosted on G2.com.

I love the way Brightflag allows me, as an administrator, to help both internal users and external users - many problems are solved by having this administrator talking to both sides. I also like the help service provided by Brightflag - it's normally Tom who comes back to us and he is very quick and can solve most problems instantly. Emily is brilliant for our regular meet ups and explaining additional features we may not be using Review collected by and hosted on G2.com.

I dislike the reporting in Brightflag. It just feels like anything you need to know means creating another report and that can be time consuming, also the output isn't very pleasing as it is just an excel spreadsheet. Review collected by and hosted on G2.com.

The AI piece is a game-changer. The customer service is excellent - our Implementation Manager was knowledgeable and helpful, our Customer Success Manager is responsive and intuitive, and the support team always works to address any concerns. The platform is easy to use. Brightflag always tries to look for ways to make your experience better. Review collected by and hosted on G2.com.

I have nothing to add here. There is nothing I dislike about Brightflag. Review collected by and hosted on G2.com.

Visibility of spend, support from CSM (Juliet). Review collected by and hosted on G2.com.

Ask Brightflag, I’ve had issues with the quality. Review collected by and hosted on G2.com.

The granular access to data insights using Brightflag AI Review collected by and hosted on G2.com.

The billing and matter setup can be a little confusing on the firm side, but that's mostly user error across firms. Review collected by and hosted on G2.com.