Brightflag Reviews & Product Details - Page 10

The overview of our billables has increased a lot. Especially when it comes to different departments and savings Brightflag, their customer succes managers and support department is top tier. Review collected by and hosted on G2.com.

In general the service is digital. This makes it a little bit more difficult for some of the Brightflag users. Brightflag are always happy to help these users individually, so this isn't really a dislike. Review collected by and hosted on G2.com.

The Brightflag interface provides a fantastic dashboard that gives me the info I need when I need it. Review collected by and hosted on G2.com.

Nothing, it's a solution I enjoy using! Great product that works. Review collected by and hosted on G2.com.

Not having to rely on paper invoices and excel spreadsheet to analyse the data!

Our Client Relationship Manager, Lauren Marion is the best!

Visibility of invoices and tracking budgets and accruals. Review collected by and hosted on G2.com.

Not being able to customise some items, eg. home page adjusted to our financial year.

Manually set up workflows as the system would not sync with our accounts systems. Review collected by and hosted on G2.com.

The Brightflag platform is extremely intuitive and truly innovative. Having been involved in the design, implementation and management of third party solutions at NatWest, Brightflag has been joyful to work with. The solution itself is user friendly whilst being able to demonstrate its value to the business in many areas. Brightflag have provided immense support both pre and post implementation and no ask is too much. They're constantly wanting to know what they could develop to further help our business and potentially other clients, this has been what I believe sets Brightflag apart from other solutions on the market. Their constant innovation is what I believe sets them apart from the rest Review collected by and hosted on G2.com.

There hasn't been any dislikes so far. We're working collaboritively to develop the tool and change certain things but these are more to ensure they work to their best for the business rather than dislikes Review collected by and hosted on G2.com.

The transparency between our corporation and external counsel is most important, and saves me time which translates into saving the Company money. User interface of the application is intuitive and friendly. This is exactly what my small in-house legal and compliance team needed! Review collected by and hosted on G2.com.

Not about Brightflag, but my Company's roadblocks to the full API integration. Review collected by and hosted on G2.com.

Support is very responsive to issues and will assist in a timely manner. Review collected by and hosted on G2.com.

There's a feature where you can make a customized drop-down with your options. The feature is a bit obtuse to add and remove options after it's created, but support took our complaint and is working on changing it. Review collected by and hosted on G2.com.

Brightflag is laser-focused on ensuring its product is delivering value for your company. There is a tremendous amount of active follow-up by their customer success team. It's not a meaningless post-sales check-in with their client, but rather its consistent weekly follow-up to provide actionable recommendations based on many behind-the-scenes data analyses. Review collected by and hosted on G2.com.

Nothing. Brightflag is a straightforward group of people to work with. Any issues that may arise are quickly resolved. Review collected by and hosted on G2.com.

I worked with the Brightflag team in the RFP and the Implementation projects. During both they kept a trustworthy attitude, backed by demonstration... and facts afterwards. We were looking for a more user friendly tool, and that's exactly what we got! We always had the good feeling of being listened too and taken into serious consideration because our success meant Brightflag's success. With Brightflag implemented, we transformed our e-billing process from mere invoice processing to valuable insights generation and propagation. Review collected by and hosted on G2.com.

I did not dislike anything. There is room for improvement in enabling their AI to operate in languages other than English, which would open up regional and local business opportunities. Review collected by and hosted on G2.com.

We're a busy, lean, globally distributed team with responsibility for keeping on top of legal hot spots, anticipating legal issues and tracking global legal spend. Brightflag not only cuts down on admin time (the review and paying of invoices), but gives us a whole host of relevant, centralised and structured data which translates into valuable management information we can use to make better decisions with. Review collected by and hosted on G2.com.

As with any tech, you need to build processes and controls in the background to make sure the tech is adopted widely and is fit for purpose. No two organisations are alike and no single piece of tech or software will cleanly dovetail with existing processes without some work to map out how best to configure and deploy it. That said, the Customer Success team is there to help with just that, which takes the "sting" out of adopting new technology. Review collected by and hosted on G2.com.

Everything is in one place. I can easily search for vendors/matters/invoices. Review collected by and hosted on G2.com.

Trying to create exports for certain things is a little challenging. Review collected by and hosted on G2.com.