# Brightflag Reviews **Vendor:** Brightflag **Category:** [Enterprise Legal Management (ELM) Software](https://www.g2.com/categories/enterprise-legal-management-elm) **Average Rating:** 4.6/5.0 **Total Reviews:** 174 ## About Brightflag Brightflag is the intuitive, AI-powered Enterprise Legal Management platform that empowers corporate legal teams and outside counsel to unlock business growth. As the system of record for matters, vendors, and spend, Brightflag combines AI-native e-billing, matter management, and vendor management to give teams real-time control over legal costs, drive more effective collaboration with outside counsel, and enable data-driven vendor decisions. Built for seamless integration with AI workspaces, AI agents, and other systems via its API and MCP server, the platform delivers rapid implementation, high adoption, and measurable outcomes—backed by unparalleled customer support focused on long-term success. ## Brightflag Reviews ### 1. Brightflag gives us insight in legal spend with an easy to use and intuitive tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2020 **What do you like best about Brightflag?** Brightflag is really easy to use, both for the frequent user and for the user that only now and then has to use the tool. Reviewing, approving and reporting is very easy. Reporting is also very 'management friendly', both with ready made overviews and with a tool to build reports yourself. This tool is really intuitive as we almost never had to 'read the manual'. Support from Brightflag is good and pro-active. **What do you dislike about Brightflag?** The initial implementation takes lots of time, not because of the tool itself, but because one has to clarify the legal spend process first. All sorts of exceptions come to light in the invoice- and payment process and need to be taken care off before it can be implemented in Brightflag. So this is not so much a Brightflag issue as well as an internal process issue. However I guess that this will be a problem within every somewhat larger organisation. And as this is not related to the tool, it will be an issue with most other tools as well. **What problems is Brightflag solving and how is that benefiting you?** First and foremost: we immediately got a clear overview of our legal spend, including some anomalies that we might have missed otherwise. Additionally we could solve some reporting requirements. On the savings side: we still have to get started with that, but for us that is step two in the implementation process. ### 2. Very user friendly and customer centric tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Brightflag?** Service-oriented, not only focused on delivering a SaaS-tool, but a consulting partner **What do you dislike about Brightflag?** we would like to see a vendor database to be able to search and identify suitable vendors for particular matters; we miss a multilingual AI (German!) **What problems is Brightflag solving and how is that benefiting you?** We simplify our invoice approval process, and aim at realizing more saving potential identified by Brightflag. On the long run, we hope to be able to challenge our vendors more based on data-driven arguments ### 3. Epitome of Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2020 **What do you like best about Brightflag?** We recently implemented Brightflag as a switch over from another system. The implementation, the attention to detail, and the level of customer service has been incredible. **What do you dislike about Brightflag?** We have had some issues with data transfer and invoice payment status recognition, but between our internal team and the Brighflag team we are working through it. The response time from the Brightflag team & willingness to work with us has been amazing! **What problems is Brightflag solving and how is that benefiting you?** We are solving our outside counsel / financial management spend. We are new to the platform, but we will be able to gain a better understanding of our spend in 2021. ### 4. Brightflag Endorsement **Rating:** 4.5/5.0 stars **Reviewed by:** Heather T. | Senior Legal Counsel (Disputes), Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2020 **What do you like best about Brightflag?** Brightflag's AI technology and ability to assist with applying billing guidelines to submitted invoices and flag any breaches is excellent. All of the technology around invoices and billing is best in the industry. **What do you dislike about Brightflag?** Brightflag's Report Builder function is still a bit clunky and, in my opinion, likely requires a complete overhaul in order to effectively filter and report on the data in the system. My understanding is that this is on the product roadmap and will be forthcoming but hope to see this sooner rather than later. **What problems is Brightflag solving and how is that benefiting you?** Brightflag has allowed us to gain full visibility on our legal spend and effectively manage same, both internally and with external counsel. **Official Response from Vishnu Thyagarajan:** > Hi Heather, Thank you for taking the time to write a review for Brigthflag. We're delighted to hear the value you have received from the AI and the ability to identify billing guidelines breaches through the platform! I appreciate your feedback on the Report Builder. Brightflag will be focusing on improvements to this in Q4 2020 and we'd love your feedback as we make those changes. Feel free to connect directly with me or your CSM on this. ### 5. Good UI and AI functionality. Customer success team is very responsive. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2021 **What do you like best about Brightflag?** Great AI capability. Makes first line review of invoices really easy and scalable. **What do you dislike about Brightflag?** Room to grow around reporting functionality **What problems is Brightflag solving and how is that benefiting you?** Ability to track legal spend and ensure invoices are compliant with our policies. ### 6. An excellent product with fantastic service. **Rating:** 5.0/5.0 stars **Reviewed by:** Amy B. | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2020 **What do you like best about Brightflag?** It saves a huge amount of lawyer time in reviewing invoices, and flags up breaches / potential breaches that would likely be missed by the human reviewer **What do you dislike about Brightflag?** Nothing that I can think of - it works really well for us. **What problems is Brightflag solving and how is that benefiting you?** Reducing invoice review time, flagging breaches of our Billing Guidelines, automating and auditing the approval system, tracking the status of invoices, and tracking against budget. The benefits are that it saved us significant time and cost. We now have a very accurate outside spend reporting tool, which we didn't previously have, so as well as enabling the legal team to work more efficiently, we are now also much more across our spend and budget. ### 7. User friendly interface with excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Steve M. | Senior Vice President & General Counsel, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2020 **What do you like best about Brightflag?** The interface is extremely user friendly and intuitive. You don't have to search for what you are trying to find and reports are easily generated. **What do you dislike about Brightflag?** The initial population of historical data can take some time, but Brightflag's support team was very helpful with that process. **What problems is Brightflag solving and how is that benefiting you?** Brightflag has helped us to provide a better option for third party partners to manage invoices while allowing us greater insight into data supporting our external spend. ### 8. Quality product, excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2020 **What do you like best about Brightflag?** Easy to implement, train, onboard, use. Customer service has been truly excellent. I love watching the product mature and grow with user needs, but still has the streamlined, clean look and feel that I fell in love with. **What do you dislike about Brightflag?** It's clear that the BF product team works hard to make every single client happy, but I'm concerned there may be too many cooks in the kitchen and this end product will start to deviate from the minimalist platform I was looking for to process my invoices, control my budget, and prepare quick reports. **What problems is Brightflag solving and how is that benefiting you?** Cost control and budget. This product has made it easier to process and review invoices and allowed me the ready info at my fingertips when talking about my spend. ### 9. Time and cost saving **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Brightflag?** The invoice approval system is easy and saves us a lot of time. Better still, the AI functionality saves us money. I don't think that we consistently reviewed our invoices before or challenged them sufficiently so we have make a cash positive move here. **What do you dislike about Brightflag?** It's a little expensive - maybe in the future the cost will come down a little which will make it more accessible to smaller companies **Recommendations to others considering Brightflag:** It's definitely worth a look to see if you can secure savings that make the process aspect effectively free. **What problems is Brightflag solving and how is that benefiting you?** Our approval process is much easier. We have gained cost savings that would have been difficult to acheive with current headcount. The analytics are a bonus too ### 10. Great Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2020 **What do you like best about Brightflag?** The fact that it's a one-stop shop for financial data which will power informed future decision making within the company. **What do you dislike about Brightflag?** The fact that the data can sometimes be hard to consolidate but future product updates should address this issue. **What problems is Brightflag solving and how is that benefiting you?** The time savings are among the most important benefits the team has experienced. Having the invoices analysed by Brightflag's AI has saved hours for the team and has allowed us to focus on the key outputs. It has also allowed the team to refine our Outside Counsel panel. Having all that information on breached billing guidelines and savings makes it easier to justify the inclusion or omission of firms from our panel for our team and the wider business. ### 11. BrightFlag is a great tool for Legal Ops **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2020 **What do you like best about Brightflag?** The user friendly interface.................. **What do you dislike about Brightflag?** BrightFlag remains helpful to our business. **Recommendations to others considering Brightflag:** The spend is worth the product. **What problems is Brightflag solving and how is that benefiting you?** Overbilling by outside firms; budgeting ### 12. Brightflag Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2020 **What do you like best about Brightflag?** I especially simplicity and ease of use of user interface Other functions I enjoy: - Accruals Reminders to vendors - Accrual Report - Report builder available for analyzing trending of expenses with specified criteria - Approval Workflow set up per preferences - Prompt support from Brightflag Support team **What do you dislike about Brightflag?** Accrual report's functionality can definitely be improved, such as accruals submitted in prior periods should be able to show up in the current month report and able to analyze whether the vendors have submitted the accruals for prior month and the difference between the two. A standard format for resubmitted invoices - for example, Invoice# 12345 (original invoice) vs Invoice #12345R (resubmitted invoice) Be able to select access for users whether they are given different roles. For example, department overview users can have access to approve timekeeper rates requests. **Recommendations to others considering Brightflag:** NA **What problems is Brightflag solving and how is that benefiting you?** Accrual report function & specified users access. I really enjoy working with the Brightflag team, they are all very helpful to all my questions! ### 13. Great support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2020 **What do you like best about Brightflag?** The best thing about BrightFlag has been the service and support we receive. Questions and requests are never a problem, and the support has had a huge impact on helping us get BrightFlag up and running with our limited time and resources. BrightFlag meet with us regularly to discuss how things are going, and help us to brainstorm how we can ensure we are getting the most from the platform. **What do you dislike about Brightflag?** It is sometimes difficult to make sure all firms are aware of how the system works, and making sure they submit invoices correctly. That said, BrightFlag has been really helpful in resolving issues. **What problems is Brightflag solving and how is that benefiting you?** The key benefit for us has been getting a better understanding of the kinds of legal matters on which were spending. ### 14. Terrific legal tech platform with great support and customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2020 **What do you like best about Brightflag?** Ease of use, cloud access, intelligent law firm invoice review algorithm, responsiveness of support and customer service team to queries, and continuing product updates. **What do you dislike about Brightflag?** System is fairly expensive although can pay for itself in savings. Some further interface improvements could be made. **Recommendations to others considering Brightflag:** It's a great e-billing system and really worth considering. **What problems is Brightflag solving and how is that benefiting you?** Faster review and processing of law firm invoices, reduced time delay between receipt of invoice and payment, reduced admin time spent on invoicing matters. ### 15. Outstanding Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** S D. | Head of Legal Operations, Pharmaceuticals, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2019 **What do you like best about Brightflag?** We implemented Brightflag recently and are overall pleased with the results. Not only are the analytics outstanding (this is my 3rd eBilling system), but the customer service and collaboration are top-tier. **What do you dislike about Brightflag?** The matter management piece could use some sophistication, and they still have some work to do on enhancing the profile security to better handle more complex organizations **Recommendations to others considering Brightflag:** If you're seriously considering Brightflag, now is the time to begin a partnership with them. They are young and still happy to get customer feedback, and especially take that feedback forward into future design functionality. The customer service and responsiveness is personal, quick, and mutually beneficial. Also ask them what is on their roadmap - some great improvements coming down the pike. **What problems is Brightflag solving and how is that benefiting you?** We are replacing many manual AP processes and helping our internal staff get acclimated to a deeper level of invoice review and matter management. ### 16. Brightflag is very user friendly. Their support team is very responsive and helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2020 **What do you like best about Brightflag?** Brightflag is very user friendly. Matters can be opened very quickly. Invoice review is quick and easy. Brightflag's on-boarding team is very helpful and responsive. We are now able to track our data more easily. **What do you dislike about Brightflag?** Brightflag's reporting features could be a bit more robust and easier to use. **What problems is Brightflag solving and how is that benefiting you?** With Brightflag, invoice review is much easier. Custom flags allow us to more easily catch breaches of our billing guidelines. We will be able to better track spend. ### 17. The Best Billing Experience Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Michael R. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2019 **What do you like best about Brightflag?** The complete flexibility to review all Invoice matters, the ability to sort the database tied to any attribute, to build custom Excel files to download, and much more. **What do you dislike about Brightflag?** After spending much time in the portal, I have come to like it's layout and operation - no dislikes. **What problems is Brightflag solving and how is that benefiting you?** Every now and then, the portal misfires and I have determine a workaround. An example: in approving and clicking on "Approve - Advance to the next Invoice," it will sometimes select an Invoice with an issue - not the next Invoice. ### 18. Top notch user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Tim C. | General Counsel & Chief Compliance Officer, Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2020 **What do you like best about Brightflag?** The simple, user friendly interface; dashboard reporting **What do you dislike about Brightflag?** Some functionality could be simpler; capability is strong but could simplify even more **Recommendations to others considering Brightflag:** Consider the flexibility and ease of use. Brightflag is the simplest, most intuitive software I’ve found in its class **What problems is Brightflag solving and how is that benefiting you?** Outside counsel savings, efficient matter management, better reporting ### 19. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2020 **What do you like best about Brightflag?** Brightflag has the ability to track/manage matters **What do you dislike about Brightflag?** - If a firm uploads their invoice it can take too much time to display in the invoices dashboard for approvals. - Internal lawyers should receive an email notification once an invoice has been uploaded for their review. **What problems is Brightflag solving and how is that benefiting you?** Data entry is no longer. We are tracking matters, and budget with Brighflag that has help our overhead costs ### 20. BrightFlag Saves us Time and Money **Rating:** 5.0/5.0 stars **Reviewed by:** Julie S. | Director, Client Onboarding, Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2019 **What do you like best about Brightflag?** BrightFlag not only flags items for our review, it also allows me to search and sort through the line items, so I can find what I need. The review and adjustment process is so much more efficient and less time consuming than before. **What do you dislike about Brightflag?** We would like to be able to turn off certain flags and all evaluation of some vendors. We are not yet able to do that. Master data reporting is also an issue with which we struggle. Ad hoc User Reporting on the whole seems to be a weakness. Support is great about getting us through our questions, but it takes a while to get their responses and we often are past our deadlines when support is able to get to our requests. **Recommendations to others considering Brightflag:** The savings outweigh the pain of implementation and make spend management a known instead of an unknown **What problems is Brightflag solving and how is that benefiting you?** Consistent invoice review and better financial analytics of our legal invoices. We have seen double digit percentage savings in legal invoices. ### 21. Brightflag has demonstrated engaged service to us and provided valuable data analysis **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2020 **What do you like best about Brightflag?** The quick access to data that Brightflag provides **What do you dislike about Brightflag?** Some of the insurance specific parameters have required some work arounds. This is a small critique. **What problems is Brightflag solving and how is that benefiting you?** Data used to be very manual and slow for us. Brightflag has automated much of it and sped up the process greatly ### 22. Confidence in the data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2020 **What do you like best about Brightflag?** Very useful for spend data and making sure there is an accurate record of all invoicing **What do you dislike about Brightflag?** That you can't pin the menu bar on the side **Recommendations to others considering Brightflag:** If you have the volume of invoices - it is a great tool. **What problems is Brightflag solving and how is that benefiting you?** Accurate data recall Ability to pull varied reports quickly with accuracy Easy to track invoices when an issue/question arises. ### 23. Demo of Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Luke H. | Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about Brightflag?** Good tracking of workload and determining status of required work needed to meet deadlines. **What do you dislike about Brightflag?** Not easily customizable for different clients and users. **What problems is Brightflag solving and how is that benefiting you?** It brings a more streamlined process and can help track where cases are during their progress. ### 24. Reporting is great usage is not **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2019 **What do you like best about Brightflag?** Reporting functionality and storage of data **What do you dislike about Brightflag?** The process is clunky and has added more steps to user processing time. Solicitors are unable upload counsel invoices or agent invoices, which is done manually by the users which is time consuming. No capability for a solicitor to tag the invoice as final invoice. **What problems is Brightflag solving and how is that benefiting you?** Ability to report on legal spend of each law firm **Official Response from Vishnu Thyagarajan:** > Thank you for providing feedback on your experience with Brightflag. We've taken your feedback to heart and made some significant updates to our invoice uploading process that we'd love to show you. Please contact support@brightflag.com for any additional questions or if you would like to review these improvements further. ## Brightflag Discussions - [How do you use Brightflag?](https://www.g2.com/discussions/how-do-you-use-brightflag) - 1 comment - [When was Brightflag founded?](https://www.g2.com/discussions/when-was-brightflag-founded) - 1 comment - [What does Brightflag do?](https://www.g2.com/discussions/what-does-brightflag-do) - 1 comment - [View Brightflag pricing details and edition comparison](https://www.g2.com/products/brightflag/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-05-30+17%3A40%3A07+-0500&secure%5Bsession_id%5D=e4480396-0089-4d6d-9a36-a1e3c2bebcda&secure%5Btoken%5D=d7c1f564efe7af5839256562370bb2fc96e09003ea7e89e7669209f93bc672e4&format=llm_user) ## Brightflag Integrations - [Basware](https://www.g2.com/products/basware-basware/reviews) - [BILL AP/AR](https://www.g2.com/products/bill-ap-ar/reviews) - [Checkbox](https://www.g2.com/products/checkbox-technology-checkbox/reviews) - [Coupa](https://www.g2.com/products/coupa-software-coupa/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [Net@Suite](https://www.g2.com/products/net-suite/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [Oracle Fusion Cloud Financials](https://www.g2.com/products/oracle-fusion-cloud-financials/reviews) - [Ping Identity](https://www.g2.com/products/ping-identity/reviews) - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Tonkean](https://www.g2.com/products/tonkean/reviews) - [Workday Financial Management](https://www.g2.com/products/workday-financial-management/reviews) ## Brightflag Features **Platform Content** - Matter Management - Spend Management - Contract Management - Template Library **Platform Additional Functionality** - Cloud - Mobility - Messaging **Platform Data** - Visualization - Dashboard - Reporting **Agentic AI - Enterprise Legal Management (ELM)** - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Brightflag Alternatives - [Legal Tracker](https://www.g2.com/products/legal-tracker/reviews) - 4.6/5.0 (152 reviews) - [SimpleLegal, An Onit Product](https://www.g2.com/products/simplelegal-an-onit-product/reviews) - 4.5/5.0 (78 reviews) - [Mitratech Acuity ELM Essentials](https://www.g2.com/products/mitratech-acuity-elm-essentials/reviews) - 4.0/5.0 (110 reviews)