# Brightflag Reviews **Vendor:** Brightflag **Category:** [Enterprise Legal Management (ELM) Software](https://www.g2.com/categories/enterprise-legal-management-elm) **Average Rating:** 4.6/5.0 **Total Reviews:** 175 ## About Brightflag Brightflag is the intuitive, AI-powered Enterprise Legal Management platform that empowers corporate legal teams and outside counsel to unlock business growth. As the system of record for matters, vendors, and spend, Brightflag combines AI-native e-billing, matter management, and vendor management to give teams real-time control over legal costs, drive more effective collaboration with outside counsel, and enable data-driven vendor decisions. Built for seamless integration with AI workspaces, AI agents, and other systems via its API and MCP server, the platform delivers rapid implementation, high adoption, and measurable outcomes—backed by unparalleled customer support focused on long-term success. ## Brightflag Reviews ### 1. System is easy to use and navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Melissa D. | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Brightflag?** Great tracking and reporting capability and wonderful support from our account manager **What do you dislike about Brightflag?** Would love more continued training with tips and ways to enhance our use of the system **What problems is Brightflag solving and how is that benefiting you?** Never lose an invoice ### 2. Brightflag review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Brightflag?** The program is easy to use and the Customer support team is very helpful and quick to respond. **What do you dislike about Brightflag?** Some of the functions we expected to use upon implementation ended up needing more work than anticipated to implement and become useable. **What problems is Brightflag solving and how is that benefiting you?** The Customer support team very diligently continues to work with our Legal Ops team to address ongoing issues. ### 3. Wonderful customer service, great efficiency booster and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Nellie B. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Brightflag?** The platform is really integrative and intuitive **What do you dislike about Brightflag?** It would be great if they had a mobile app! **What problems is Brightflag solving and how is that benefiting you?** Billing! ### 4. Very userfriendy system and targeting in-house legal department's needs **Rating:** 4.5/5.0 stars **Reviewed by:** Astrid S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2023 **What do you like best about Brightflag?** Easy to review legal invoices before payment, relevant information gathered on the platform, better overviews of matters and costs, possibility to report on relevant parameters, user friendly and easy to use. Easy to change settings without involving support. Possibilities for customization, however, not on everything **What do you dislike about Brightflag?** Some of the functions are not 100% fit to my company's setup, but the system is flexible and often possible to find workarounds. It would be an improvement if the tool could be used to agree on an assignment/use of a Law firm on a matter (sign on Scope and Budget) **What problems is Brightflag solving and how is that benefiting you?** Improve processes, reduce time spent and better cost control, both through better review of invoices as well as giving insight and overview of the legal advice portfolio ### 5. Great eBilling solution **Rating:** 4.0/5.0 stars **Reviewed by:** Mark E. | Town Council Seat 4, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Brightflag?** Great support group, engaging UI and quick feature updates **What do you dislike about Brightflag?** Limited reporting on Timekeeper details. User permissions need more granularity. **What problems is Brightflag solving and how is that benefiting you?** Billing management ### 6. Bright Flag **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Brightflag?** Their customer services is very helpful. I don't use it every day but find it a common sense aproach to handling matters. **What do you dislike about Brightflag?** We are still working on some issues dealing with timekeepers it would be helpful to move that along. **What problems is Brightflag solving and how is that benefiting you?** It forces the firms to comply with our billing guidelines. ### 7. Philips **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Brightflag?** User-friendliness. Support team. Weekly calls with Customer Success Manager **What do you dislike about Brightflag?** At this moment there is nothing that I dislike. **What problems is Brightflag solving and how is that benefiting you?** Simple invoice review feature - it helps our lawyers to easily approve/reject invoices; Timekeeper rates - this feature is constantly improved and it really helps me to quickly and easily check/approve the rates; Budget feature - this feature has also been improved and helps us in our forecasts; Reporting - simple and easy way to make tailor-made reports; Accruals - although some reports are still being prepared by you manually, it's a very helpful and time-saving feature. ### 8. Brightflag - Great ebilling platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Brightflag?** Great customer service - very responsive and resolves questions/issues quickly. Easy to use. Niamh Ryan is fantastic - the bi-weekly check-ins and tutorials are helpful. **What do you dislike about Brightflag?** It would be very helpful to the attorneys/approvers if there was a Brightflag phone app to review and approve invoices. **What problems is Brightflag solving and how is that benefiting you?** Streamlining the legal bills review and approval process with ease. ### 9. Best Customer Support and Easy Using of the Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Brightflag?** The customer support team and time frame **What do you dislike about Brightflag?** India payment status doesn't change to paid **What problems is Brightflag solving and how is that benefiting you?** The invoicing problem is solved by tracking the invoicing is made easy. ### 10. Brightflag e-Billing **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Brightflag?** Customer support. Your company is assigned an account manager who sets up monthly calls to help work through issues and ensure success with the product. **What do you dislike about Brightflag?** It would be nice if there was more useful matter management functionality to the product. I believe having a broader use case would give users a desire to switch. **What problems is Brightflag solving and how is that benefiting you?** Brightflag helps our invoicing through e-Billing with outside counsel. It allows attorneys to focus more time on work and less time sorting through line items on invoices. ### 11. Outstanding customer success management **Rating:** 5.0/5.0 stars **Reviewed by:** Suha G. | Operations & Analytics Head, Syngenta Group Legal, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Brightflag?** All the software providers are good at selling software, but helping customers to succeed, especially in the long term, seems to be more of a challenge for many vendors. Brightflag has a CSM team that deserves the name. From the first day of the implementation period through go-live until today (2 years post-go-live), the Customer Success Management team has been working closely with us to help us in any way they can. The passion for customers and the can-do attitude are outstanding, and not once have we regretted choosing Brightflag and migrating all of our e-billing data to their platform. But equally important, the platform was accepted very well by our in-house legal counsels, who praised the excellent user interface and easy of use. Brightflag's AI-Powered software makes invoice review effortless and efficient and saves us time and money. **What do you dislike about Brightflag?** Nothing to dislike really. Some feature requests take some time to be implemented, but this is the reality of the software industry. Our suggestions are always heard, even when they cannot always be catered to. Brightflag Support always quickly addresses any issues, both from us as a customer and our law firms. **What problems is Brightflag solving and how is that benefiting you?** Brightflag helps us manage our outside counsel spend and gain visibility and insights. The AI-Powered invoice review process, the fact that law firms can submit invoices in PDF format and many more features help us to be more productive and save money. ### 12. Brilliant Support and Extremely user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Brightflag?** As a new joiner using these type of programs, Brightflag is very intuitive and easy to navegate. The interfaz is very easy and almost runs itself. **What do you dislike about Brightflag?** if there is any, the support team always reply quick and with solutions to the issues presented **What problems is Brightflag solving and how is that benefiting you?** Brightflag makes very easy to review our invoices and adheres them to our Billing system ### 13. Best performance legal platform **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Brightflag?** I like the interface, and how it can be used easily, and scaled globally. I like the analysis part on the dashboard with makes it easy to make decisions **What do you dislike about Brightflag?** I dislike the fact that I am unable to view the progress of the matter I have initiated **What problems is Brightflag solving and how is that benefiting you?** Brightflag is helping to minimize the high legal cost and help me to know more about the legal part of the business ### 14. New BF user **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Brightflag?** Invoice approval process and ease of use **What do you dislike about Brightflag?** Lack of matter managment features/reporting functionality **What problems is Brightflag solving and how is that benefiting you?** Spend control and analysis ### 15. Brightflag has been Great **Rating:** 4.5/5.0 stars **Reviewed by:** Jim T. | Manager - Financial Systems, Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Brightflag?** The integration of Brightflag to our ERP solution has streamlined the process for us. **What do you dislike about Brightflag?** There is not much I dislike about Brightflag, to be honest. The people and company have been great to work with. **What problems is Brightflag solving and how is that benefiting you?** We needed a secure system to interface with vendors and still be able to report to our other corporate systems. The functionality that Brightflag has provided here has checked all of the boxes. ### 16. User Friendly, great system! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Brightflag?** Brightflag is quite user friendly but also can handle everything. Whether invoices, budgets, accruals, etc., it gets it all done and makes it easy. **What do you dislike about Brightflag?** Some of the reports seem to be a bit difficult or confusing to create. **What problems is Brightflag solving and how is that benefiting you?** Invoice management, approvals, budgeting and accruals ### 17. Essential to Efficiency of Legal Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2023 **What do you like best about Brightflag?** Brightflag is an intuitive system that offers a holistic solution for managing legal matters and invoices. Implementing Brightflag has helped our legal team manage operations more efficiently. We have been able to reduce the manual burden of reviewing invoices and compiling data for analysis. The system offers a high level of granularity and provides insights into the legal spending habits and details of our outside counsel relationships that will help us build strategic relationships. **What do you dislike about Brightflag?** Brightflag is advanced in many areas and has been helpful as we manage our matters and invoices, providing automation that reduces the review time for our team. We have been working with the Brightflag team to discuss our need for additional functionality when allocating an invoice to a customer. The current method takes more time than our team would like. **What problems is Brightflag solving and how is that benefiting you?** Brightflag solved our previous manual efforts for: invoice processing, matter management, submitting accruals to finance, reporting KPIs to leadership, building strategic relationships with outside counsel, and implementing tactical fee arrangements. ### 18. Efficient system for legal ops **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Brightflag?** -Customer success team is always looking for feedback and working on improving the system to fit customer's needs -Invoice management comes with excellent OCR functionality -Bill.com integration **What do you dislike about Brightflag?** -Can work on accruals functionality, which doesn't seem to be user-friendly for the vendors -Allow allocations/GL coding to be optional within setup of matters -No Oracle integration **What problems is Brightflag solving and how is that benefiting you?** -Being able to track spend by matter, which helps the team with budgeting costs -Routing for invoice approvals -Organized and able to easily search for invoices ### 19. Excellent platform - I would like to learn how to use some of its other functions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Brightflag?** User friendly but all the information you would require is readily available **What do you dislike about Brightflag?** There are functionalities that I belive can be used to assist our team but I haven't had the time to learn them and they are not obvious to self-navigate **What problems is Brightflag solving and how is that benefiting you?** Time saving tool , especially with the flags on the invoices and also the breakdown of timekeeper ### 20. A great partner and implementation experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2023 **What do you like best about Brightflag?** I like the financial analytics and workspace features best about Brightflag. The system is user-friendly and has excellent invoicing and budgeting processes. Workspace is a great additional feature for superior document management on complex matters/projects. **What do you dislike about Brightflag?** I wish workspace also had a mobile application feature but understand this is not the intention of the feature. **What problems is Brightflag solving and how is that benefiting you?** We have many issues with our budget process; we typically do not receive them, or they would be incomplete, inaccurate, etc. Brightflag streamlined the budget process. We also struggled with document management, and the workspace feature has significantly improved our ability to organize our documentation effectively, ### 21. Invoice details and breakdowns are helpful when approving them **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Brightflag?** Quick and effective to find cases and their invoices **What do you dislike about Brightflag?** Wish it was connected to our own Claims platform and adjust reserves accordingly when the invoices get processed and approved. **What problems is Brightflag solving and how is that benefiting you?** Invoice processing - reducing emails ### 22. Great people with great solutions - joyful to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Farming | Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Brightflag?** Based on my experience, people at Brightflag are always ready to help their customers: support our ideas and try to find solutions even for our most complicated issues. **What do you dislike about Brightflag?** Dislike is a too strong word. Of course, there are functions in BF which need to be improved further (timekeeper rates and their approval process, etc.), but the company is working on these areas. Even if we sometimes have technical difficulties with the platform, the support team is always supportive and communicates transparently, so we can be sure our queries are properly handled. **What problems is Brightflag solving and how is that benefiting you?** Since we have been using Brightflag, we have had better data quality and more comprehensive reporting opportunities. We can support the Legal Department's data-driven decision-making more effectively. Our PO, Invoice and Matter management related processes improved significantly. As we can rely on the data from the system, we have a better overview of our spend trends and a deeper understanding of our processes/areas where improvement would be required. ### 23. Clean look, easy on the eyes. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Brightflag?** Ease of use. Pretty straightforward once familiar **What do you dislike about Brightflag?** Takes a while to be familiar with and some functions aren't where I'd assume them to be, e.g. creating matters **What problems is Brightflag solving and how is that benefiting you?** Not applicable to my role ### 24. It is not intuitive **Rating:** 3.5/5.0 stars **Reviewed by:** Anamaria J. | Senior Legal Counsel, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Brightflag?** I like its layout, it is very pleasing to the eye **What do you dislike about Brightflag?** It is complicated to use, there is too much "back and forth" **What problems is Brightflag solving and how is that benefiting you?** Payment of law firms ### 25. This product is pretty user friendly. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Brightflag?** User friendly platform. I haven't recieved any complaints from our users. **What do you dislike about Brightflag?** I'm unable to approve multiple matter requests at once. **What problems is Brightflag solving and how is that benefiting you?** Paperless invoice processing. ### 26. User-friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Phoebe D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2023 **What do you like best about Brightflag?** It's easy to use especially for beginners. **What do you dislike about Brightflag?** Different date requests are sometimes confusing if a quick guide can be added on the side where to locate it. **What problems is Brightflag solving and how is that benefiting you?** In legal matters, we submit requests to our solicitors easily. ### 27. Brightflag for in-house counsel **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Brightflag?** Easy to use interface. Amazing support team. **What do you dislike about Brightflag?** Unable to prepare "phased" budgets, which is helpful for project management. **What problems is Brightflag solving and how is that benefiting you?** It is allowing us to get visibility and control over our legal spend. ### 28. Solution and company are easy and great to work with **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Brightflag?** The partnership with the company, and regarding the solution, the flexibility/configurability and ease of use. **What do you dislike about Brightflag?** Dashboards are not currently persona based, but understand that is on the roadmap for 2023. **What problems is Brightflag solving and how is that benefiting you?** Matter budgeting, which will allow us to proactively and closely monitor spend. ### 29. Brightflag has been invaluable with invoice management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Brightflag?** Brightflag has freed up a lot of time around invoice review and has helped to shorten our payment processing times. Brightflag is also very helpful with tracking budgets and matters so we can stay on top of our spend. Brightflag has been an invaluable tool when it comes to the technology of flagging invoices. **What do you dislike about Brightflag?** I can't think of a specific dislike. If I ever do encounter an issue, I've found Brightflag's Support to be very quick to reply and efficient in solving my issue(s). **What problems is Brightflag solving and how is that benefiting you?** The biggest problem we are solving is giving back time to our attorneys. They no longer need to spend hours pouring over PDFs of invoices. Brightflag points out suggested cost savings on invoices and allows us to revert to our vendors to ask for adjustments. We've realized a large savings in the 11 months we've been using Brightflag. ### 30. It brings efficiency to my work, easy to use and great customer services **Rating:** 5.0/5.0 stars **Reviewed by:** Sophie N. | Legal & Governance Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2022 **What do you like best about Brightflag?** Brightflag has the best customer support services I have ever experienced. The system is very user-friendly and it integrates perfectly with our existing legal management system (Xakia). Brightflag is also a great tool for legal counsels to review the spending and make sure it in line with our billing guidelines and great for tracking legal spending for reporting purposes. **What do you dislike about Brightflag?** Can't think of anything that's Brightflag specific. It's more about our current account payable system which doesn't integrate with Brightflag, so the approvers sometimes need to approve the same invoice in 2 systems. **What problems is Brightflag solving and how is that benefiting you?** Due to the nature of the project, we don't have to pay for some invoices but want to keep them in the system for cost capturing, Brightflag's Customer Success Manager has helped us to create a new method to solve this problem, and it's been working well. ### 31. Great collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Bas v. | Regulatory Legal Counsel, Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2022 **What do you like best about Brightflag?** The overview of our billables has increased a lot. Especially when it comes to different departments and savings Brightflag, their customer succes managers and support department is top tier. **What do you dislike about Brightflag?** In general the service is digital. This makes it a little bit more difficult for some of the Brightflag users. Brightflag are always happy to help these users individually, so this isn't really a dislike. **What problems is Brightflag solving and how is that benefiting you?** Due to the overview you are more likely to save on your legal spend. Because of Brightflag we can adequately push back to law firms, if necessary. ### 32. Intuitive tech that works! **Rating:** 5.0/5.0 stars **Reviewed by:** Kirsty L. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2022 **What do you like best about Brightflag?** The Brightflag interface provides a fantastic dashboard that gives me the info I need when I need it. **What do you dislike about Brightflag?** Nothing, it's a solution I enjoy using! Great product that works. **What problems is Brightflag solving and how is that benefiting you?** I have a holistic view of what's happening with OC at any point in time. ### 33. Brightflag helped us say good to paper invoices **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Brightflag?** Not having to rely on paper invoices and excel spreadsheet to analyse the data! Our Client Relationship Manager, Lauren Marion is the best! Visibility of invoices and tracking budgets and accruals. **What do you dislike about Brightflag?** Not being able to customise some items, eg. home page adjusted to our financial year. Manually set up workflows as the system would not sync with our accounts systems. **What problems is Brightflag solving and how is that benefiting you?** Visibility of invoices for everyone involved, when it is uploaded, when it is approved, flagging of items, eg matter over budget, transport being charged when it shouldn't be. ### 34. Fantastic company delivering a truly innovative solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas C. | Change, Innovation & Technology Manager - Legal, Governance & Regulatory Affairs, Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2021 **What do you like best about Brightflag?** The Brightflag platform is extremely intuitive and truly innovative. Having been involved in the design, implementation and management of third party solutions at NatWest, Brightflag has been joyful to work with. The solution itself is user friendly whilst being able to demonstrate its value to the business in many areas. Brightflag have provided immense support both pre and post implementation and no ask is too much. They're constantly wanting to know what they could develop to further help our business and potentially other clients, this has been what I believe sets Brightflag apart from other solutions on the market. Their constant innovation is what I believe sets them apart from the rest **What do you dislike about Brightflag?** There hasn't been any dislikes so far. We're working collaboritively to develop the tool and change certain things but these are more to ensure they work to their best for the business rather than dislikes **Recommendations to others considering Brightflag:** Great legal spend management solution, providing ease of use with invaluable insight to your spend **What problems is Brightflag solving and how is that benefiting you?** - Clear overview of our legal spend by department, category etc - Regular automated reports and MI - Notifications when an invoice is received - All communication managed through one golden source platform, taking out the middle man - AI reviewing and identifying issues with invoices or potential cost savings ### 35. Right Here. Right Now. Brightflag's platform is efficient, saves us time & money **Rating:** 5.0/5.0 stars **Reviewed by:** Deborah A C. | P, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2021 **What do you like best about Brightflag?** The transparency between our corporation and external counsel is most important, and saves me time which translates into saving the Company money. User interface of the application is intuitive and friendly. This is exactly what my small in-house legal and compliance team needed! **What do you dislike about Brightflag?** Not about Brightflag, but my Company's roadblocks to the full API integration. **What problems is Brightflag solving and how is that benefiting you?** The time spent by our attorneys with invoice review has drastically reduced, so the return on investment is sound. Communications between the billing departments of external counsel and us, for processing invoices and budgeting, is greatly enhanced. Our finance time is looking forward to accurate estimates of legal spend in their forecasting, something we have been guessing at, based on previous quarter's spend. ### 36. Brightflag Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2022 **What do you like best about Brightflag?** Support is very responsive to issues and will assist in a timely manner. **What do you dislike about Brightflag?** There's a feature where you can make a customized drop-down with your options. The feature is a bit obtuse to add and remove options after it's created, but support took our complaint and is working on changing it. **What problems is Brightflag solving and how is that benefiting you?** Our company is using Brightflag as an automated billing solution, and it's been useful in processing information quickly and efficiently to our billing department. ### 37. Amazing Customer Success! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Brightflag?** Brightflag is laser-focused on ensuring its product is delivering value for your company. There is a tremendous amount of active follow-up by their customer success team. It's not a meaningless post-sales check-in with their client, but rather its consistent weekly follow-up to provide actionable recommendations based on many behind-the-scenes data analyses. **What do you dislike about Brightflag?** Nothing. Brightflag is a straightforward group of people to work with. Any issues that may arise are quickly resolved. **What problems is Brightflag solving and how is that benefiting you?** Legal Spend Management. The system has been showing a significant potential for cost-savings. ### 38. Smart and powerful e-billing system, backed by a dedicated team **Rating:** 5.0/5.0 stars **Reviewed by:** Valerio P. | Strategic Productivity Manager (Group Corporate), Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2021 **What do you like best about Brightflag?** I worked with the Brightflag team in the RFP and the Implementation projects. During both they kept a trustworthy attitude, backed by demonstration... and facts afterwards. We were looking for a more user friendly tool, and that's exactly what we got! We always had the good feeling of being listened too and taken into serious consideration because our success meant Brightflag's success. With Brightflag implemented, we transformed our e-billing process from mere invoice processing to valuable insights generation and propagation. **What do you dislike about Brightflag?** I did not dislike anything. There is room for improvement in enabling their AI to operate in languages other than English, which would open up regional and local business opportunities. **What problems is Brightflag solving and how is that benefiting you?** We fixed our e-billing process by enabling simple invoice ingestion and analytical observation of the business we are doing with external law firms and other legal vendors. To be noted that he latter population was out of scope from our previous e-billing system due to the LEDES file format barrier. ### 39. It just makes sense! **Rating:** 4.5/5.0 stars **Reviewed by:** José A. C. | Vice President, Group Legal & Head of Legal, Europe, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2020 **What do you like best about Brightflag?** We're a busy, lean, globally distributed team with responsibility for keeping on top of legal hot spots, anticipating legal issues and tracking global legal spend. Brightflag not only cuts down on admin time (the review and paying of invoices), but gives us a whole host of relevant, centralised and structured data which translates into valuable management information we can use to make better decisions with. **What do you dislike about Brightflag?** As with any tech, you need to build processes and controls in the background to make sure the tech is adopted widely and is fit for purpose. No two organisations are alike and no single piece of tech or software will cleanly dovetail with existing processes without some work to map out how best to configure and deploy it. That said, the Customer Success team is there to help with just that, which takes the "sting" out of adopting new technology. **Recommendations to others considering Brightflag:** If you currently don't have a way of extracting meaningful management information from the legal spend your company incurs, and want to be more proactive in that regard, consider Brightflag as a solution. **What problems is Brightflag solving and how is that benefiting you?** We're cutting down on time spent keeping track of invoices and reviewing them, and using that time for more value-added work. We also have more complete visibility over legal spend that might have been incurred outside the legal function which helps us intervene where needed, or find better ways of supporting the business in-house based on the data we see from the invoices coming in. ### 40. Just started learning to use BrightFlag. Taking some time to get it down but a good system. **Rating:** 5.0/5.0 stars **Reviewed by:** Aly J. | Legal Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Brightflag?** Everything is in one place. I can easily search for vendors/matters/invoices. **What do you dislike about Brightflag?** Trying to create exports for certain things is a little challenging. **What problems is Brightflag solving and how is that benefiting you?** It's great to have everything in one place instead of invoices all over ### 41. I highly reccommend Brightflag as an intuitive, user focused software application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Brightflag?** - Easy to use, intuitive user interface and solution design - Advanced AI capabilities that are reliable and easy to understand **What do you dislike about Brightflag?** -Nothing in particular that I dislike. The Brightflag team are a forward thinking, innovative group so I am sure they will continue to develop the product over time. **Recommendations to others considering Brightflag:** A great company to partner with and an easy to use, easy to set up product that will help your organisation better understand and manage legal spend. **What problems is Brightflag solving and how is that benefiting you?** Ability to track legal spend in real time and use the data available to make smarter decisions around who we partner with for legal support ### 42. Excellent offering, great support network for ongoing support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2021 **What do you like best about Brightflag?** How intuitive the system is. It has massively benefitted our firm in reaching our objective to better manage our legal spend. **What do you dislike about Brightflag?** It would be helpful to incorporate some additional functionality around capturing accruals and whether these impact any upfront, pre-agreed estimates/quotes. **What problems is Brightflag solving and how is that benefiting you?** Managing our legal spend. ### 43. Intelligent analysis and user friendly interface **Rating:** 5.0/5.0 stars **Reviewed by:** Carl D. | Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2021 **What do you like best about Brightflag?** Based on machine learning + human, and not rule based as some other software Interfaces are intuitive. Visuals are helpful and guiding. Invoice review page is dense but insightful High degree of self-service Machine learning is not done from scratch per each new customer. **What do you dislike about Brightflag?** Minor stuff. Would like more data on end-user engagement as part of onboarding and implementation. Some notification reminders does not make sense or are not customizable **What problems is Brightflag solving and how is that benefiting you?** Issues: Challenging for lawyers to review invoices against guidelines in detail. Challenging to get granular statistics. Accruals are time consuming Benefits: Consolidated analysis of invoices received. Automated flagging of invoices and potential savings (tbd). ### 44. Useful tool to drive data driven decision making in the Legal function, supported by a great team. **Rating:** 4.5/5.0 stars **Reviewed by:** Marissa C. | EVP, Global Head of Legal and Compliance, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2020 **What do you like best about Brightflag?** The AI software has made invoice review against our outside counsel policy much more effective and less burdensome. In addition, the overall spend analytics are extremely helpful and something we are looking to further leverage as we consider budget planning for deals and the general corporate spend for next year. The team has also been really great about engaging with clients on how to make the platform better. **What do you dislike about Brightflag?** To be a single source for engaging with law firms on the business of an engagement (budget, scope, performance), it's still missing a few elements. We'd love to see more features to allow us to launch RFPs or rate the firms post-engagement. **What problems is Brightflag solving and how is that benefiting you?** Our business is geographically dispersed and having a central view on legal spend was quite difficult, as was controlling the approval of all invoices by the relevant in-house attorney. We also run a lean team and making sure that the administrative work behind what we do feels minimally invasive was an important part of choosing BrightFlag. ### 45. Excellent product and service from Brightflag **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2021 **What do you like best about Brightflag?** Brightflag has a very user friendly and intuitive interface, meaning it's very easy to track legal spend with minimal effort **What do you dislike about Brightflag?** Not major, but the ability to integrate with existing systems within the business (i.e. Finance systems) would be a good feature going forward (as opposed to logging in to a standalone Brightflag platform). **Recommendations to others considering Brightflag:** If you need an easy to use, 'off the shelf' platform to track and control your external legal spend, Brightflag is the platform to use. **What problems is Brightflag solving and how is that benefiting you?** Put simply, the benefit of being able to see all legal supplier spend in one place. **Official Response from Vishnu Thyagarajan:** > Thank you for submitting your feedback about Brightflag! We sincerely appreciate the time to write a review and are happy to hear your experience has been positive. Regarding integrations, Brightflag does offer integrations with the most common platforms for Finance, SSO, etc. If you'd like to discuss this further, please reach out to me (vishnu.thyagarajan@brightflag.com) or your current CSM, and we'd be happy to explore options with you. Best, Vishnu ### 46. Great partner/ vendor! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2021 **What do you like best about Brightflag?** Excellent customer service & support. Always improving the technology to adapt to clients' needs & requests. **What do you dislike about Brightflag?** A lot of employee turnaround in a short period of time. **What problems is Brightflag solving and how is that benefiting you?** Gain clarity on vendor billing. Gain speed in processing and paying invoices. **Official Response from Kevin Cohn:** > Thanks so much for your review, and in particular calling attention to our excellent customer service and support! Overall, Brightflag has fantastic employee retention—95% in the last 12 months—but we acknowledge you may have been impacted disproportionally recently. Thanks again for your patience as we work to iron this out for you! ### 47. Anonymous **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Maritime | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2020 **What do you like best about Brightflag?** Invoices are centralised, platform is efficient and workable, matter history and invoices are easily accessible. It's so time efficient and the automated invoice reviews really work. The platform saves time for both the administrator and reviewer of invoices. Very worthwhile. **What do you dislike about Brightflag?** In our organisation Brightflag is not interfaced with our accounts payable system. **What problems is Brightflag solving and how is that benefiting you?** Because we split some of our invoices across business units, we have worked with the Brightflag team to facilitate effective reporting at the matter level in Brightflag so these variations can be reflected in reporting. The Brightflag platform is very user friendly and, from an administrative perspective, a great benefit is the central deposit for all legal matters and legal invoices and the quick and efficient business unit reporting. From an invoice reviewer perspective the flagging process saves time and is very effective. ### 48. Brightflag has revolutionised invoice processing for our legal team! **Rating:** 5.0/5.0 stars **Reviewed by:** Zoe B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2020 **What do you like best about Brightflag?** Brightflag is a fantastic one-stop-shop for monitoring and reviewing our legal spend. The platform itself is intuitive and easy to use, and no stone has been left unturned when it comes to providing a brilliant user experience. The Brightflag team are second to none when it comes to providing support, training and 'best practice' of the system. **What do you dislike about Brightflag?** I can't think of anything - we are very happy with the product and the service that we receive! **What problems is Brightflag solving and how is that benefiting you?** The flags against an invoice allow our lawyers to immediately identify potential cost savings without ever needing to trawl through pages of narrative, line by line. We're saving both money and our lawyers' time, which is extremely important. Vendors are also able to see live updates on the status on their invoice(s), so our Accounts Payable team are no longer being chased on whether the invoices have been received or scheduled for payment. ### 49. Enjoyed working as a Project Manager implementing BrightFlag for our organisation **Rating:** 5.0/5.0 stars **Reviewed by:** Sakthi K. | Scrum Master, Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2020 **What do you like best about Brightflag?** Brightflag did not work with us as a vendor providing a SaaS product but worked as a real partner who care for our business as their business. They saw every change requested by us as a potential enhancement which will benefit every clients they have. Their intention to grow with the client will help them grow their business. **What do you dislike about Brightflag?** Location and timezone difference. However to overcome this challenge, Brightflag employed a permanent onshore Customer Success Manager and also temporarily deputed Implementation Manager and Product Configuration Manager during the Implementation phase. **What problems is Brightflag solving and how is that benefiting you?** Legal spend validation against the agreed SLA and full visibility of the legal spend ### 50. Easy, intuitive and something your business needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2020 **What do you like best about Brightflag?** Ability to monitor your legal spend via detailed reports, flags raised when potential issues with invoices are identified, a central repository of all of your business' legal matters, with the ability to quickly download all associated invoices (which the business often wants to see!). The fact you can set a budget and the platform lets you track if you have adjusted the budget. Brightflag also means you can track 'lost' invoices when followed up by external counsel for late payment of invoices that you never in fact received! **What do you dislike about Brightflag?** Currently, our business has not linked our accounts payable to Brightflag as we use a couple of different systems. While this is not Brightflag's fault, this does involve an extra 'step' in our payments' process. Having said that, the approved invoices are emailed direct to the 'actioner', so time is saved in that aspect. **Recommendations to others considering Brightflag:** If you don't have a platform to centrally understand your legal spend, then you need to seriously consider Brigthflag as a way to manage this process efficiently and effectively. **What problems is Brightflag solving and how is that benefiting you?** Brightflag are helping us to identify all open matters, so we can look at internal versus external spend and how we best allocate resources. We have been able to compare the spend of different vendors for similar matters and this further assists with resource allocation. ## Brightflag Discussions - [How do you use Brightflag?](https://www.g2.com/discussions/how-do-you-use-brightflag) - 1 comment - [When was Brightflag founded?](https://www.g2.com/discussions/when-was-brightflag-founded) - 1 comment - [What does Brightflag do?](https://www.g2.com/discussions/what-does-brightflag-do) - 1 comment - [View Brightflag pricing details and edition comparison](https://www.g2.com/products/brightflag/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-05-31+12%3A27%3A47+-0500&secure%5Bsession_id%5D=3caf7f71-6aa6-4717-b78d-eca676da20cb&secure%5Btoken%5D=63fd1cb909e35e654a1b6d244a656fbb7f878d8a820cbbd16b415f7a6b73fe22&format=llm_user) ## Brightflag Integrations - [Basware](https://www.g2.com/products/basware-basware/reviews) - [BILL AP/AR](https://www.g2.com/products/bill-ap-ar/reviews) - [Checkbox](https://www.g2.com/products/checkbox-technology-checkbox/reviews) - [Coupa](https://www.g2.com/products/coupa-software-coupa/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [Net@Suite](https://www.g2.com/products/net-suite/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [Oracle Fusion Cloud Financials](https://www.g2.com/products/oracle-fusion-cloud-financials/reviews) - [Ping Identity](https://www.g2.com/products/ping-identity/reviews) - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Tonkean](https://www.g2.com/products/tonkean/reviews) - [Workday Financial Management](https://www.g2.com/products/workday-financial-management/reviews) ## Brightflag Features **Platform Content** - Matter Management - Spend Management - Contract Management - Template Library **Platform Additional Functionality** - Cloud - Mobility - Messaging **Platform Data** - Visualization - Dashboard - Reporting **Agentic AI - Enterprise Legal Management (ELM)** - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Brightflag Alternatives - [Legal Tracker](https://www.g2.com/products/legal-tracker/reviews) - 4.6/5.0 (152 reviews) - [SimpleLegal, An Onit Product](https://www.g2.com/products/simplelegal-an-onit-product/reviews) - 4.5/5.0 (78 reviews) - [Mitratech Acuity ELM Essentials](https://www.g2.com/products/mitratech-acuity-elm-essentials/reviews) - 4.0/5.0 (110 reviews)