--- title: Brightflag Reviews meta_title: 'Brightflag Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 196 reviews by the users' company size, role or industry to find out how Brightflag works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 196 scale: '5' date_modified: '2026-07-01' parent_category: name: Legal url: https://www.g2.com/categories/legal --- # Brightflag Reviews **Vendor:** Brightflag **Category:** [Enterprise Legal Management (ELM) Software](https://www.g2.com/categories/enterprise-legal-management-elm) **Average Rating:** 4.6/5.0 **Total Reviews:** 196 ## About Brightflag Brightflag is the intuitive, AI-powered Enterprise Legal Management platform that empowers corporate legal teams and outside counsel to unlock business growth. As the system of record for matters, vendors, and spend, Brightflag combines AI-native e-billing, matter management, and vendor management to give teams real-time control over legal costs, drive more effective collaboration with outside counsel, and enable data-driven vendor decisions. Built for seamless integration with AI workspaces, AI agents, and other systems via its API and MCP server, the platform delivers rapid implementation, high adoption, and measurable outcomes—backed by unparalleled customer support focused on long-term success. ## Brightflag Reviews ### 1. It brings efficiency to my work, easy to use and great customer services **Rating:** 5.0/5.0 stars **Reviewed by:** Sophie N. | Legal & Governance Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2022 **What do you like best about Brightflag?** Brightflag has the best customer support services I have ever experienced. The system is very user-friendly and it integrates perfectly with our existing legal management system (Xakia). Brightflag is also a great tool for legal counsels to review the spending and make sure it in line with our billing guidelines and great for tracking legal spending for reporting purposes. **What do you dislike about Brightflag?** Can't think of anything that's Brightflag specific. It's more about our current account payable system which doesn't integrate with Brightflag, so the approvers sometimes need to approve the same invoice in 2 systems. **What problems is Brightflag solving and how is that benefiting you?** Due to the nature of the project, we don't have to pay for some invoices but want to keep them in the system for cost capturing, Brightflag's Customer Success Manager has helped us to create a new method to solve this problem, and it's been working well. ### 2. Great collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Bas v. | Regulatory Legal Counsel, Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2022 **What do you like best about Brightflag?** The overview of our billables has increased a lot. Especially when it comes to different departments and savings Brightflag, their customer succes managers and support department is top tier. **What do you dislike about Brightflag?** In general the service is digital. This makes it a little bit more difficult for some of the Brightflag users. Brightflag are always happy to help these users individually, so this isn't really a dislike. **What problems is Brightflag solving and how is that benefiting you?** Due to the overview you are more likely to save on your legal spend. Because of Brightflag we can adequately push back to law firms, if necessary. ### 3. Intuitive tech that works! **Rating:** 5.0/5.0 stars **Reviewed by:** Kirsty L. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2022 **What do you like best about Brightflag?** The Brightflag interface provides a fantastic dashboard that gives me the info I need when I need it. **What do you dislike about Brightflag?** Nothing, it's a solution I enjoy using! Great product that works. **What problems is Brightflag solving and how is that benefiting you?** I have a holistic view of what's happening with OC at any point in time. ### 4. Brightflag helped us say good to paper invoices **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Brightflag?** Not having to rely on paper invoices and excel spreadsheet to analyse the data! Our Client Relationship Manager, Lauren Marion is the best! Visibility of invoices and tracking budgets and accruals. **What do you dislike about Brightflag?** Not being able to customise some items, eg. home page adjusted to our financial year. Manually set up workflows as the system would not sync with our accounts systems. **What problems is Brightflag solving and how is that benefiting you?** Visibility of invoices for everyone involved, when it is uploaded, when it is approved, flagging of items, eg matter over budget, transport being charged when it shouldn't be. ### 5. Fantastic company delivering a truly innovative solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas C. | Change, Innovation & Technology Manager - Legal, Governance & Regulatory Affairs, Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2021 **What do you like best about Brightflag?** The Brightflag platform is extremely intuitive and truly innovative. Having been involved in the design, implementation and management of third party solutions at NatWest, Brightflag has been joyful to work with. The solution itself is user friendly whilst being able to demonstrate its value to the business in many areas. Brightflag have provided immense support both pre and post implementation and no ask is too much. They're constantly wanting to know what they could develop to further help our business and potentially other clients, this has been what I believe sets Brightflag apart from other solutions on the market. Their constant innovation is what I believe sets them apart from the rest **What do you dislike about Brightflag?** There hasn't been any dislikes so far. We're working collaboritively to develop the tool and change certain things but these are more to ensure they work to their best for the business rather than dislikes **Recommendations to others considering Brightflag:** Great legal spend management solution, providing ease of use with invaluable insight to your spend **What problems is Brightflag solving and how is that benefiting you?** - Clear overview of our legal spend by department, category etc - Regular automated reports and MI - Notifications when an invoice is received - All communication managed through one golden source platform, taking out the middle man - AI reviewing and identifying issues with invoices or potential cost savings ### 6. Right Here. Right Now. Brightflag's platform is efficient, saves us time & money **Rating:** 5.0/5.0 stars **Reviewed by:** Deborah A C. | P, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2021 **What do you like best about Brightflag?** The transparency between our corporation and external counsel is most important, and saves me time which translates into saving the Company money. User interface of the application is intuitive and friendly. This is exactly what my small in-house legal and compliance team needed! **What do you dislike about Brightflag?** Not about Brightflag, but my Company's roadblocks to the full API integration. **What problems is Brightflag solving and how is that benefiting you?** The time spent by our attorneys with invoice review has drastically reduced, so the return on investment is sound. Communications between the billing departments of external counsel and us, for processing invoices and budgeting, is greatly enhanced. Our finance time is looking forward to accurate estimates of legal spend in their forecasting, something we have been guessing at, based on previous quarter's spend. ### 7. Brightflag Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2022 **What do you like best about Brightflag?** Support is very responsive to issues and will assist in a timely manner. **What do you dislike about Brightflag?** There's a feature where you can make a customized drop-down with your options. The feature is a bit obtuse to add and remove options after it's created, but support took our complaint and is working on changing it. **What problems is Brightflag solving and how is that benefiting you?** Our company is using Brightflag as an automated billing solution, and it's been useful in processing information quickly and efficiently to our billing department. ### 8. Amazing Customer Success! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Brightflag?** Brightflag is laser-focused on ensuring its product is delivering value for your company. There is a tremendous amount of active follow-up by their customer success team. It's not a meaningless post-sales check-in with their client, but rather its consistent weekly follow-up to provide actionable recommendations based on many behind-the-scenes data analyses. **What do you dislike about Brightflag?** Nothing. Brightflag is a straightforward group of people to work with. Any issues that may arise are quickly resolved. **What problems is Brightflag solving and how is that benefiting you?** Legal Spend Management. The system has been showing a significant potential for cost-savings. ### 9. Smart and powerful e-billing system, backed by a dedicated team **Rating:** 5.0/5.0 stars **Reviewed by:** Valerio P. | Strategic Productivity Manager (Group Corporate), Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2021 **What do you like best about Brightflag?** I worked with the Brightflag team in the RFP and the Implementation projects. During both they kept a trustworthy attitude, backed by demonstration... and facts afterwards. We were looking for a more user friendly tool, and that's exactly what we got! We always had the good feeling of being listened too and taken into serious consideration because our success meant Brightflag's success. With Brightflag implemented, we transformed our e-billing process from mere invoice processing to valuable insights generation and propagation. **What do you dislike about Brightflag?** I did not dislike anything. There is room for improvement in enabling their AI to operate in languages other than English, which would open up regional and local business opportunities. **What problems is Brightflag solving and how is that benefiting you?** We fixed our e-billing process by enabling simple invoice ingestion and analytical observation of the business we are doing with external law firms and other legal vendors. To be noted that he latter population was out of scope from our previous e-billing system due to the LEDES file format barrier. ### 10. It just makes sense! **Rating:** 4.5/5.0 stars **Reviewed by:** José A. C. | Vice President, Group Legal & Head of Legal, Europe, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2020 **What do you like best about Brightflag?** We're a busy, lean, globally distributed team with responsibility for keeping on top of legal hot spots, anticipating legal issues and tracking global legal spend. Brightflag not only cuts down on admin time (the review and paying of invoices), but gives us a whole host of relevant, centralised and structured data which translates into valuable management information we can use to make better decisions with. **What do you dislike about Brightflag?** As with any tech, you need to build processes and controls in the background to make sure the tech is adopted widely and is fit for purpose. No two organisations are alike and no single piece of tech or software will cleanly dovetail with existing processes without some work to map out how best to configure and deploy it. That said, the Customer Success team is there to help with just that, which takes the "sting" out of adopting new technology. **Recommendations to others considering Brightflag:** If you currently don't have a way of extracting meaningful management information from the legal spend your company incurs, and want to be more proactive in that regard, consider Brightflag as a solution. **What problems is Brightflag solving and how is that benefiting you?** We're cutting down on time spent keeping track of invoices and reviewing them, and using that time for more value-added work. We also have more complete visibility over legal spend that might have been incurred outside the legal function which helps us intervene where needed, or find better ways of supporting the business in-house based on the data we see from the invoices coming in. ### 11. Just started learning to use BrightFlag. Taking some time to get it down but a good system. **Rating:** 5.0/5.0 stars **Reviewed by:** Aly J. | Legal Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Brightflag?** Everything is in one place. I can easily search for vendors/matters/invoices. **What do you dislike about Brightflag?** Trying to create exports for certain things is a little challenging. **What problems is Brightflag solving and how is that benefiting you?** It's great to have everything in one place instead of invoices all over ### 12. I highly reccommend Brightflag as an intuitive, user focused software application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Brightflag?** - Easy to use, intuitive user interface and solution design - Advanced AI capabilities that are reliable and easy to understand **What do you dislike about Brightflag?** -Nothing in particular that I dislike. The Brightflag team are a forward thinking, innovative group so I am sure they will continue to develop the product over time. **Recommendations to others considering Brightflag:** A great company to partner with and an easy to use, easy to set up product that will help your organisation better understand and manage legal spend. **What problems is Brightflag solving and how is that benefiting you?** Ability to track legal spend in real time and use the data available to make smarter decisions around who we partner with for legal support ### 13. Excellent offering, great support network for ongoing support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2021 **What do you like best about Brightflag?** How intuitive the system is. It has massively benefitted our firm in reaching our objective to better manage our legal spend. **What do you dislike about Brightflag?** It would be helpful to incorporate some additional functionality around capturing accruals and whether these impact any upfront, pre-agreed estimates/quotes. **What problems is Brightflag solving and how is that benefiting you?** Managing our legal spend. ### 14. Intelligent analysis and user friendly interface **Rating:** 5.0/5.0 stars **Reviewed by:** Carl D. | Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2021 **What do you like best about Brightflag?** Based on machine learning + human, and not rule based as some other software Interfaces are intuitive. Visuals are helpful and guiding. Invoice review page is dense but insightful High degree of self-service Machine learning is not done from scratch per each new customer. **What do you dislike about Brightflag?** Minor stuff. Would like more data on end-user engagement as part of onboarding and implementation. Some notification reminders does not make sense or are not customizable **What problems is Brightflag solving and how is that benefiting you?** Issues: Challenging for lawyers to review invoices against guidelines in detail. Challenging to get granular statistics. Accruals are time consuming Benefits: Consolidated analysis of invoices received. Automated flagging of invoices and potential savings (tbd). ### 15. Useful tool to drive data driven decision making in the Legal function, supported by a great team. **Rating:** 4.5/5.0 stars **Reviewed by:** Marissa C. | EVP, Global Head of Legal and Compliance, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2020 **What do you like best about Brightflag?** The AI software has made invoice review against our outside counsel policy much more effective and less burdensome. In addition, the overall spend analytics are extremely helpful and something we are looking to further leverage as we consider budget planning for deals and the general corporate spend for next year. The team has also been really great about engaging with clients on how to make the platform better. **What do you dislike about Brightflag?** To be a single source for engaging with law firms on the business of an engagement (budget, scope, performance), it's still missing a few elements. We'd love to see more features to allow us to launch RFPs or rate the firms post-engagement. **What problems is Brightflag solving and how is that benefiting you?** Our business is geographically dispersed and having a central view on legal spend was quite difficult, as was controlling the approval of all invoices by the relevant in-house attorney. We also run a lean team and making sure that the administrative work behind what we do feels minimally invasive was an important part of choosing BrightFlag. ### 16. Excellent product and service from Brightflag **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2021 **What do you like best about Brightflag?** Brightflag has a very user friendly and intuitive interface, meaning it's very easy to track legal spend with minimal effort **What do you dislike about Brightflag?** Not major, but the ability to integrate with existing systems within the business (i.e. Finance systems) would be a good feature going forward (as opposed to logging in to a standalone Brightflag platform). **Recommendations to others considering Brightflag:** If you need an easy to use, 'off the shelf' platform to track and control your external legal spend, Brightflag is the platform to use. **What problems is Brightflag solving and how is that benefiting you?** Put simply, the benefit of being able to see all legal supplier spend in one place. **Official Response from Vishnu Thyagarajan:** > Thank you for submitting your feedback about Brightflag! We sincerely appreciate the time to write a review and are happy to hear your experience has been positive. Regarding integrations, Brightflag does offer integrations with the most common platforms for Finance, SSO, etc. If you'd like to discuss this further, please reach out to me (vishnu.thyagarajan@brightflag.com) or your current CSM, and we'd be happy to explore options with you. Best, Vishnu ### 17. Great partner/ vendor! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2021 **What do you like best about Brightflag?** Excellent customer service & support. Always improving the technology to adapt to clients' needs & requests. **What do you dislike about Brightflag?** A lot of employee turnaround in a short period of time. **What problems is Brightflag solving and how is that benefiting you?** Gain clarity on vendor billing. Gain speed in processing and paying invoices. **Official Response from Kevin Cohn:** > Thanks so much for your review, and in particular calling attention to our excellent customer service and support! Overall, Brightflag has fantastic employee retention—95% in the last 12 months—but we acknowledge you may have been impacted disproportionally recently. Thanks again for your patience as we work to iron this out for you! ### 18. Anonymous **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Maritime | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2020 **What do you like best about Brightflag?** Invoices are centralised, platform is efficient and workable, matter history and invoices are easily accessible. It's so time efficient and the automated invoice reviews really work. The platform saves time for both the administrator and reviewer of invoices. Very worthwhile. **What do you dislike about Brightflag?** In our organisation Brightflag is not interfaced with our accounts payable system. **What problems is Brightflag solving and how is that benefiting you?** Because we split some of our invoices across business units, we have worked with the Brightflag team to facilitate effective reporting at the matter level in Brightflag so these variations can be reflected in reporting. The Brightflag platform is very user friendly and, from an administrative perspective, a great benefit is the central deposit for all legal matters and legal invoices and the quick and efficient business unit reporting. From an invoice reviewer perspective the flagging process saves time and is very effective. ### 19. Brightflag has revolutionised invoice processing for our legal team! **Rating:** 5.0/5.0 stars **Reviewed by:** Zoe B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2020 **What do you like best about Brightflag?** Brightflag is a fantastic one-stop-shop for monitoring and reviewing our legal spend. The platform itself is intuitive and easy to use, and no stone has been left unturned when it comes to providing a brilliant user experience. The Brightflag team are second to none when it comes to providing support, training and 'best practice' of the system. **What do you dislike about Brightflag?** I can't think of anything - we are very happy with the product and the service that we receive! **What problems is Brightflag solving and how is that benefiting you?** The flags against an invoice allow our lawyers to immediately identify potential cost savings without ever needing to trawl through pages of narrative, line by line. We're saving both money and our lawyers' time, which is extremely important. Vendors are also able to see live updates on the status on their invoice(s), so our Accounts Payable team are no longer being chased on whether the invoices have been received or scheduled for payment. ### 20. Enjoyed working as a Project Manager implementing BrightFlag for our organisation **Rating:** 5.0/5.0 stars **Reviewed by:** Sakthi K. | Scrum Master, Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2020 **What do you like best about Brightflag?** Brightflag did not work with us as a vendor providing a SaaS product but worked as a real partner who care for our business as their business. They saw every change requested by us as a potential enhancement which will benefit every clients they have. Their intention to grow with the client will help them grow their business. **What do you dislike about Brightflag?** Location and timezone difference. However to overcome this challenge, Brightflag employed a permanent onshore Customer Success Manager and also temporarily deputed Implementation Manager and Product Configuration Manager during the Implementation phase. **What problems is Brightflag solving and how is that benefiting you?** Legal spend validation against the agreed SLA and full visibility of the legal spend ### 21. Easy, intuitive and something your business needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2020 **What do you like best about Brightflag?** Ability to monitor your legal spend via detailed reports, flags raised when potential issues with invoices are identified, a central repository of all of your business' legal matters, with the ability to quickly download all associated invoices (which the business often wants to see!). The fact you can set a budget and the platform lets you track if you have adjusted the budget. Brightflag also means you can track 'lost' invoices when followed up by external counsel for late payment of invoices that you never in fact received! **What do you dislike about Brightflag?** Currently, our business has not linked our accounts payable to Brightflag as we use a couple of different systems. While this is not Brightflag's fault, this does involve an extra 'step' in our payments' process. Having said that, the approved invoices are emailed direct to the 'actioner', so time is saved in that aspect. **Recommendations to others considering Brightflag:** If you don't have a platform to centrally understand your legal spend, then you need to seriously consider Brigthflag as a way to manage this process efficiently and effectively. **What problems is Brightflag solving and how is that benefiting you?** Brightflag are helping us to identify all open matters, so we can look at internal versus external spend and how we best allocate resources. We have been able to compare the spend of different vendors for similar matters and this further assists with resource allocation. ### 22. Brightflag transformed how we deal with Legal spend. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2020 **What do you like best about Brightflag?** Three significant upsides, the first is ease of use. Brightflag is so intuitive and easy to use, it has turned processing legal spend from something to dread to something enjoyable. The second is the incredible data we can derive from the tool. This data helped turned our legal spending into a source of valuable information that we can use to manage ourselves and our vendors. The third is how thrilled our law firms are with using Brightflag, which has helped us move legal ebilling from a source of constant escalation, to smoothly operating and useful process. This has been an upgrade across the board. **What do you dislike about Brightflag?** Nothing yet, will update this review if something surfaces. **Recommendations to others considering Brightflag:** Be sure and take a look at Brightflag, have them come in for a demo, and source the systems requirements from your Finance team before doing so. Brightflag worked not only for our Legal team, but solved some issues for our Finance team as well. **What problems is Brightflag solving and how is that benefiting you?** We wanted an easy to use and intuitive tool to help organize and automate our legal ebilling. We also wanted to better understand the data surrounding our ebilling behaviors, including what we spend, when, and with whom, but also including how our vendors behave and bill us, and how we as a legal department behave and how consistent we are across different departments. Brightflag delivered excellent results across the board, and provides valuable billing and internal behavioral information that we can use to continually improve the process and ourselves. ### 23. Brightflag gives us insight in legal spend with an easy to use and intuitive tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2020 **What do you like best about Brightflag?** Brightflag is really easy to use, both for the frequent user and for the user that only now and then has to use the tool. Reviewing, approving and reporting is very easy. Reporting is also very 'management friendly', both with ready made overviews and with a tool to build reports yourself. This tool is really intuitive as we almost never had to 'read the manual'. Support from Brightflag is good and pro-active. **What do you dislike about Brightflag?** The initial implementation takes lots of time, not because of the tool itself, but because one has to clarify the legal spend process first. All sorts of exceptions come to light in the invoice- and payment process and need to be taken care off before it can be implemented in Brightflag. So this is not so much a Brightflag issue as well as an internal process issue. However I guess that this will be a problem within every somewhat larger organisation. And as this is not related to the tool, it will be an issue with most other tools as well. **What problems is Brightflag solving and how is that benefiting you?** First and foremost: we immediately got a clear overview of our legal spend, including some anomalies that we might have missed otherwise. Additionally we could solve some reporting requirements. On the savings side: we still have to get started with that, but for us that is step two in the implementation process. ### 24. Very user friendly and customer centric tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Brightflag?** Service-oriented, not only focused on delivering a SaaS-tool, but a consulting partner **What do you dislike about Brightflag?** we would like to see a vendor database to be able to search and identify suitable vendors for particular matters; we miss a multilingual AI (German!) **What problems is Brightflag solving and how is that benefiting you?** We simplify our invoice approval process, and aim at realizing more saving potential identified by Brightflag. On the long run, we hope to be able to challenge our vendors more based on data-driven arguments ### 25. Epitome of Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2020 **What do you like best about Brightflag?** We recently implemented Brightflag as a switch over from another system. The implementation, the attention to detail, and the level of customer service has been incredible. **What do you dislike about Brightflag?** We have had some issues with data transfer and invoice payment status recognition, but between our internal team and the Brighflag team we are working through it. The response time from the Brightflag team & willingness to work with us has been amazing! **What problems is Brightflag solving and how is that benefiting you?** We are solving our outside counsel / financial management spend. We are new to the platform, but we will be able to gain a better understanding of our spend in 2021. ### 26. Brightflag Endorsement **Rating:** 4.5/5.0 stars **Reviewed by:** Heather T. | Senior Legal Counsel (Disputes), Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2020 **What do you like best about Brightflag?** Brightflag's AI technology and ability to assist with applying billing guidelines to submitted invoices and flag any breaches is excellent. All of the technology around invoices and billing is best in the industry. **What do you dislike about Brightflag?** Brightflag's Report Builder function is still a bit clunky and, in my opinion, likely requires a complete overhaul in order to effectively filter and report on the data in the system. My understanding is that this is on the product roadmap and will be forthcoming but hope to see this sooner rather than later. **What problems is Brightflag solving and how is that benefiting you?** Brightflag has allowed us to gain full visibility on our legal spend and effectively manage same, both internally and with external counsel. **Official Response from Vishnu Thyagarajan:** > Hi Heather, Thank you for taking the time to write a review for Brigthflag. We're delighted to hear the value you have received from the AI and the ability to identify billing guidelines breaches through the platform! I appreciate your feedback on the Report Builder. Brightflag will be focusing on improvements to this in Q4 2020 and we'd love your feedback as we make those changes. Feel free to connect directly with me or your CSM on this. ### 27. Good UI and AI functionality. Customer success team is very responsive. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2021 **What do you like best about Brightflag?** Great AI capability. Makes first line review of invoices really easy and scalable. **What do you dislike about Brightflag?** Room to grow around reporting functionality **What problems is Brightflag solving and how is that benefiting you?** Ability to track legal spend and ensure invoices are compliant with our policies. ### 28. An excellent product with fantastic service. **Rating:** 5.0/5.0 stars **Reviewed by:** Amy B. | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2020 **What do you like best about Brightflag?** It saves a huge amount of lawyer time in reviewing invoices, and flags up breaches / potential breaches that would likely be missed by the human reviewer **What do you dislike about Brightflag?** Nothing that I can think of - it works really well for us. **What problems is Brightflag solving and how is that benefiting you?** Reducing invoice review time, flagging breaches of our Billing Guidelines, automating and auditing the approval system, tracking the status of invoices, and tracking against budget. The benefits are that it saved us significant time and cost. We now have a very accurate outside spend reporting tool, which we didn't previously have, so as well as enabling the legal team to work more efficiently, we are now also much more across our spend and budget. ### 29. User friendly interface with excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Steve M. | Senior Vice President & General Counsel, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2020 **What do you like best about Brightflag?** The interface is extremely user friendly and intuitive. You don't have to search for what you are trying to find and reports are easily generated. **What do you dislike about Brightflag?** The initial population of historical data can take some time, but Brightflag's support team was very helpful with that process. **What problems is Brightflag solving and how is that benefiting you?** Brightflag has helped us to provide a better option for third party partners to manage invoices while allowing us greater insight into data supporting our external spend. ### 30. Quality product, excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2020 **What do you like best about Brightflag?** Easy to implement, train, onboard, use. Customer service has been truly excellent. I love watching the product mature and grow with user needs, but still has the streamlined, clean look and feel that I fell in love with. **What do you dislike about Brightflag?** It's clear that the BF product team works hard to make every single client happy, but I'm concerned there may be too many cooks in the kitchen and this end product will start to deviate from the minimalist platform I was looking for to process my invoices, control my budget, and prepare quick reports. **What problems is Brightflag solving and how is that benefiting you?** Cost control and budget. This product has made it easier to process and review invoices and allowed me the ready info at my fingertips when talking about my spend. ### 31. Time and cost saving **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Brightflag?** The invoice approval system is easy and saves us a lot of time. Better still, the AI functionality saves us money. I don't think that we consistently reviewed our invoices before or challenged them sufficiently so we have make a cash positive move here. **What do you dislike about Brightflag?** It's a little expensive - maybe in the future the cost will come down a little which will make it more accessible to smaller companies **Recommendations to others considering Brightflag:** It's definitely worth a look to see if you can secure savings that make the process aspect effectively free. **What problems is Brightflag solving and how is that benefiting you?** Our approval process is much easier. We have gained cost savings that would have been difficult to acheive with current headcount. The analytics are a bonus too ### 32. Great Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2020 **What do you like best about Brightflag?** The fact that it's a one-stop shop for financial data which will power informed future decision making within the company. **What do you dislike about Brightflag?** The fact that the data can sometimes be hard to consolidate but future product updates should address this issue. **What problems is Brightflag solving and how is that benefiting you?** The time savings are among the most important benefits the team has experienced. Having the invoices analysed by Brightflag's AI has saved hours for the team and has allowed us to focus on the key outputs. It has also allowed the team to refine our Outside Counsel panel. Having all that information on breached billing guidelines and savings makes it easier to justify the inclusion or omission of firms from our panel for our team and the wider business. ### 33. BrightFlag is a great tool for Legal Ops **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2020 **What do you like best about Brightflag?** The user friendly interface.................. **What do you dislike about Brightflag?** BrightFlag remains helpful to our business. **Recommendations to others considering Brightflag:** The spend is worth the product. **What problems is Brightflag solving and how is that benefiting you?** Overbilling by outside firms; budgeting ### 34. Brightflag Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2020 **What do you like best about Brightflag?** I especially simplicity and ease of use of user interface Other functions I enjoy: - Accruals Reminders to vendors - Accrual Report - Report builder available for analyzing trending of expenses with specified criteria - Approval Workflow set up per preferences - Prompt support from Brightflag Support team **What do you dislike about Brightflag?** Accrual report's functionality can definitely be improved, such as accruals submitted in prior periods should be able to show up in the current month report and able to analyze whether the vendors have submitted the accruals for prior month and the difference between the two. A standard format for resubmitted invoices - for example, Invoice# 12345 (original invoice) vs Invoice #12345R (resubmitted invoice) Be able to select access for users whether they are given different roles. For example, department overview users can have access to approve timekeeper rates requests. **Recommendations to others considering Brightflag:** NA **What problems is Brightflag solving and how is that benefiting you?** Accrual report function & specified users access. I really enjoy working with the Brightflag team, they are all very helpful to all my questions! ### 35. Great support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2020 **What do you like best about Brightflag?** The best thing about BrightFlag has been the service and support we receive. Questions and requests are never a problem, and the support has had a huge impact on helping us get BrightFlag up and running with our limited time and resources. BrightFlag meet with us regularly to discuss how things are going, and help us to brainstorm how we can ensure we are getting the most from the platform. **What do you dislike about Brightflag?** It is sometimes difficult to make sure all firms are aware of how the system works, and making sure they submit invoices correctly. That said, BrightFlag has been really helpful in resolving issues. **What problems is Brightflag solving and how is that benefiting you?** The key benefit for us has been getting a better understanding of the kinds of legal matters on which were spending. ### 36. Terrific legal tech platform with great support and customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2020 **What do you like best about Brightflag?** Ease of use, cloud access, intelligent law firm invoice review algorithm, responsiveness of support and customer service team to queries, and continuing product updates. **What do you dislike about Brightflag?** System is fairly expensive although can pay for itself in savings. Some further interface improvements could be made. **Recommendations to others considering Brightflag:** It's a great e-billing system and really worth considering. **What problems is Brightflag solving and how is that benefiting you?** Faster review and processing of law firm invoices, reduced time delay between receipt of invoice and payment, reduced admin time spent on invoicing matters. ### 37. Outstanding Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** S D. | Head of Legal Operations, Pharmaceuticals, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2019 **What do you like best about Brightflag?** We implemented Brightflag recently and are overall pleased with the results. Not only are the analytics outstanding (this is my 3rd eBilling system), but the customer service and collaboration are top-tier. **What do you dislike about Brightflag?** The matter management piece could use some sophistication, and they still have some work to do on enhancing the profile security to better handle more complex organizations **Recommendations to others considering Brightflag:** If you're seriously considering Brightflag, now is the time to begin a partnership with them. They are young and still happy to get customer feedback, and especially take that feedback forward into future design functionality. The customer service and responsiveness is personal, quick, and mutually beneficial. Also ask them what is on their roadmap - some great improvements coming down the pike. **What problems is Brightflag solving and how is that benefiting you?** We are replacing many manual AP processes and helping our internal staff get acclimated to a deeper level of invoice review and matter management. ### 38. Brightflag is very user friendly. Their support team is very responsive and helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2020 **What do you like best about Brightflag?** Brightflag is very user friendly. Matters can be opened very quickly. Invoice review is quick and easy. Brightflag's on-boarding team is very helpful and responsive. We are now able to track our data more easily. **What do you dislike about Brightflag?** Brightflag's reporting features could be a bit more robust and easier to use. **What problems is Brightflag solving and how is that benefiting you?** With Brightflag, invoice review is much easier. Custom flags allow us to more easily catch breaches of our billing guidelines. We will be able to better track spend. ### 39. The Best Billing Experience Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Michael R. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2019 **What do you like best about Brightflag?** The complete flexibility to review all Invoice matters, the ability to sort the database tied to any attribute, to build custom Excel files to download, and much more. **What do you dislike about Brightflag?** After spending much time in the portal, I have come to like it's layout and operation - no dislikes. **What problems is Brightflag solving and how is that benefiting you?** Every now and then, the portal misfires and I have determine a workaround. An example: in approving and clicking on "Approve - Advance to the next Invoice," it will sometimes select an Invoice with an issue - not the next Invoice. ### 40. Top notch user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Tim C. | General Counsel & Chief Compliance Officer, Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2020 **What do you like best about Brightflag?** The simple, user friendly interface; dashboard reporting **What do you dislike about Brightflag?** Some functionality could be simpler; capability is strong but could simplify even more **Recommendations to others considering Brightflag:** Consider the flexibility and ease of use. Brightflag is the simplest, most intuitive software I’ve found in its class **What problems is Brightflag solving and how is that benefiting you?** Outside counsel savings, efficient matter management, better reporting ### 41. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2020 **What do you like best about Brightflag?** Brightflag has the ability to track/manage matters **What do you dislike about Brightflag?** - If a firm uploads their invoice it can take too much time to display in the invoices dashboard for approvals. - Internal lawyers should receive an email notification once an invoice has been uploaded for their review. **What problems is Brightflag solving and how is that benefiting you?** Data entry is no longer. We are tracking matters, and budget with Brighflag that has help our overhead costs ### 42. BrightFlag Saves us Time and Money **Rating:** 5.0/5.0 stars **Reviewed by:** Julie S. | Director, Client Onboarding, Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2019 **What do you like best about Brightflag?** BrightFlag not only flags items for our review, it also allows me to search and sort through the line items, so I can find what I need. The review and adjustment process is so much more efficient and less time consuming than before. **What do you dislike about Brightflag?** We would like to be able to turn off certain flags and all evaluation of some vendors. We are not yet able to do that. Master data reporting is also an issue with which we struggle. Ad hoc User Reporting on the whole seems to be a weakness. Support is great about getting us through our questions, but it takes a while to get their responses and we often are past our deadlines when support is able to get to our requests. **Recommendations to others considering Brightflag:** The savings outweigh the pain of implementation and make spend management a known instead of an unknown **What problems is Brightflag solving and how is that benefiting you?** Consistent invoice review and better financial analytics of our legal invoices. We have seen double digit percentage savings in legal invoices. ### 43. Brightflag has demonstrated engaged service to us and provided valuable data analysis **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2020 **What do you like best about Brightflag?** The quick access to data that Brightflag provides **What do you dislike about Brightflag?** Some of the insurance specific parameters have required some work arounds. This is a small critique. **What problems is Brightflag solving and how is that benefiting you?** Data used to be very manual and slow for us. Brightflag has automated much of it and sped up the process greatly ### 44. Confidence in the data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2020 **What do you like best about Brightflag?** Very useful for spend data and making sure there is an accurate record of all invoicing **What do you dislike about Brightflag?** That you can't pin the menu bar on the side **Recommendations to others considering Brightflag:** If you have the volume of invoices - it is a great tool. **What problems is Brightflag solving and how is that benefiting you?** Accurate data recall Ability to pull varied reports quickly with accuracy Easy to track invoices when an issue/question arises. ### 45. Demo of Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Luke H. | Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about Brightflag?** Good tracking of workload and determining status of required work needed to meet deadlines. **What do you dislike about Brightflag?** Not easily customizable for different clients and users. **What problems is Brightflag solving and how is that benefiting you?** It brings a more streamlined process and can help track where cases are during their progress. ### 46. Reporting is great usage is not **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2019 **What do you like best about Brightflag?** Reporting functionality and storage of data **What do you dislike about Brightflag?** The process is clunky and has added more steps to user processing time. Solicitors are unable upload counsel invoices or agent invoices, which is done manually by the users which is time consuming. No capability for a solicitor to tag the invoice as final invoice. **What problems is Brightflag solving and how is that benefiting you?** Ability to report on legal spend of each law firm **Official Response from Vishnu Thyagarajan:** > Thank you for providing feedback on your experience with Brightflag. We've taken your feedback to heart and made some significant updates to our invoice uploading process that we'd love to show you. Please contact support@brightflag.com for any additional questions or if you would like to review these improvements further. ## Brightflag Discussions - [How do you use Brightflag?](https://www.g2.com/discussions/how-do-you-use-brightflag) - 1 comment - [When was Brightflag founded?](https://www.g2.com/discussions/when-was-brightflag-founded) - 1 comment - [What does Brightflag do?](https://www.g2.com/discussions/what-does-brightflag-do) - 1 comment - [View Brightflag pricing details and edition comparison](https://www.g2.com/products/brightflag/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-03+00%3A45%3A43+-0500&secure%5Bsession_id%5D=5363f3aa-877f-4592-aef5-30cb570aeb0b&secure%5Btoken%5D=40e1514a4f1bef7248b616ab878077aed907b280f98f28375d2f1558bd0ae00c&format=llm_user) ## Brightflag Integrations - [Airtable](https://www.g2.com/products/airtable/reviews) - [AQX](https://www.g2.com/products/aqx/reviews) - [Basware](https://www.g2.com/products/basware-basware/reviews) - [BILL AP/AR](https://www.g2.com/products/bill-ap-ar/reviews) - [Checkbox](https://www.g2.com/products/checkbox-technology-checkbox/reviews) - [Coupa](https://www.g2.com/products/coupa-software-coupa/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Net@Suite](https://www.g2.com/products/net-suite/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [OpenText Vendor Invoice Management for SAP® Solutions](https://www.g2.com/products/opentext-vendor-invoice-management-for-sap-solutions/reviews) - [Oracle Cloud Infrastructure Logging](https://www.g2.com/products/oracle-cloud-infrastructure-logging/reviews) - [Oracle Fusion Cloud Financials](https://www.g2.com/products/oracle-fusion-cloud-financials/reviews) - [Ping Identity](https://www.g2.com/products/ping-identity/reviews) - [Ramp](https://www.g2.com/products/ramp-financial-ramp/reviews) - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Tonkean](https://www.g2.com/products/tonkean/reviews) - [Workday Financial Management](https://www.g2.com/products/workday-financial-management/reviews) - [Xakia](https://www.g2.com/products/xakia/reviews) ## Brightflag Features **Platform Content** - Matter Management - Spend Management - Contract Management - Template Library **Platform Additional Functionality** - Cloud - Mobility - Messaging **Platform Data** - Visualization - Dashboard - Reporting **Agentic AI - Enterprise Legal Management (ELM)** - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Brightflag Alternatives - [Legal Tracker](https://www.g2.com/products/legal-tracker/reviews) - 4.6/5.0 (153 reviews) - [Onit Enterprise Legal Management](https://www.g2.com/products/onit-inc-onit-enterprise-legal-management/reviews) - 4.5/5.0 (78 reviews) - [Mitratech Acuity ELM Essentials](https://www.g2.com/products/mitratech-acuity-elm-essentials/reviews) - 4.0/5.0 (110 reviews)