135 Brightflag Reviews
Overall Review Sentiment for Brightflag
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Brightflag is a clear and easily manageble platform which is ree for our suppliers to use. It has been a massive help with sorting our finances and costs . Review collected by and hosted on G2.com.
It would be better if more functions were linked on one page rather than changing pages between "Vendors, new matters , invoices". Review collected by and hosted on G2.com.
Ease of use. Confidence in reporting. Customer service from Lauren. "Can do" attitude. Review collected by and hosted on G2.com.
I think it would be great if BF could be a bit more agile as well as predictive from a user experience perspective.
There are updtaes and new features but I think, to be competitive, know your customers business and use the AI to anticipate your customers needs. Be curious as to what your customers next moves might be.
Consider other uses of BF for your customers.
It would be so good to have a scorecard attached to Brightflag Workspace. We would use it then. Review collected by and hosted on G2.com.
Customer Service and ease of use...this was easy to adapt and the outstanding customer service is ongoing. They also take the time to get feedback and then use it to enhance the platform. Review collected by and hosted on G2.com.
No way to alert a reviewer that you've left a comment. And I wish the dashboard and search pages were configurable. Review collected by and hosted on G2.com.
Very sharp and responsive tech support, as well as a great customer success manager that now takes care of our company. She is extremely knowledgeable and nice to talk to. Review collected by and hosted on G2.com.
Our improvement priorities are always not aligned with BF's pipeline priorities, which is understandable. Review collected by and hosted on G2.com.
Overall, the entire user exerience of Brightflag is extremely easy. Firms are able to utilize the platform with little to no friction. Addtionally, Brightflag allows us to have better insights into our spend to help us better understand where we may need to invest more time, money, or headcount. It also allows for me to monitor things at a high level and granular when needed. Review collected by and hosted on G2.com.
I'd like to see invoices a bit quicker, sometime the lag time from submitting an invoice to pending for review tkes awhile. Review collected by and hosted on G2.com.
I drive a data centric outside counsel management program at my company. The data that the Brightflag AI engine provides is without peer in the industry. I can offer more insights, have more meaningful conversations, and drive massive cost savings for a single reasons - the insights provided by Brightflag's data. Review collected by and hosted on G2.com.
The reporting function in Brightflag, while very good for basic reporting, stands to be improved as of the date of this review (May 2023). Not all data is reportable out of Brightflag and advanced custom reports are not always possible without engaging customer service. I have linked Brightflag to Tableau to allow for more advanced reporting, but it is my understanding that improvements to reporting is on the product roadmap. Review collected by and hosted on G2.com.
Brightflag gives us power through visibility. We can now see right into the grnaular detail of our external counsel spend and this is simply a game changer. We now have the power to make informed decisions in real time about how we want to focus our spend and maximise the value of that spend Review collected by and hosted on G2.com.
There isn't anything I dislike about Brightflag Review collected by and hosted on G2.com.
Tracking billing trends and the ease of review of legal invoices. Review collected by and hosted on G2.com.
Setting up matters can be difficult and working with other claims systems isn't always easy. Review collected by and hosted on G2.com.
The best thing about Brightflag to me is how easy it makes keeping track of billable hours on projects. It also allows us to data mine our project estate to understand our needs and wants from partners and consultants allow us to amend strategy to suit. Review collected by and hosted on G2.com.
It can be tedious to set parameters getting started. Review collected by and hosted on G2.com.
