The campaign procress is straightforward and the support is very responsive. BV has a big pool of clients and products get picked very quickly. BV also has a large network of retailers that reviews can be syndicated to. Review collected by and hosted on G2.com.

One area that can be improved is the campaign and support communication. Although the team is quick to response, there's no easy way to track a campaign progress or a ticket status since everything is done through email. It would be great to integrate a campaign and ticket tracker into the BV portal. Review collected by and hosted on G2.com.

I like that it's simple to use. They recently updated the interface which makes it more user-friendly. The tool is self-serve and support is usually very helpful. Review collected by and hosted on G2.com.

The price tag is a little high for not including a customer success manager. They also have syndication to retailers which is great but dominates the market so we are a little stuck using them. Review collected by and hosted on G2.com.

It make it easy to have customers leave reviews for our products with the ssURL tool. Having the built-in system to integrate in our website streamlines things and makes moderating reviews organized and easy. Review collected by and hosted on G2.com.

It's a little unintuitive at first, and may need time spent on the support articles to keep things going. There should be hover-over information to explain each field instead of having to go through the articles. Also the ssURL tool is hidden away in the support section, when it should just be in the Reviews section to click on. Makes no sense to separate. Review collected by and hosted on G2.com.

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Implementation took 6+ months.

Sampling campaign fulfillment costs were higher than the actual cost of the product (window ACs). We ended up shipping them ourselves for 1/5 of the cost.

A sampling campaign at Costco that I tried launching in August 2023 had so many roadblocks and unanswered emails that I eventually gave up.

The syndication network, in partnership with PowerReviews, included very important retailers to us. Then, Bazaarvoice ended the partnership with PowerReviews.

The new Bazaarvoice Deals solution that offers reviews "without the hassle of physical sample distribution" requires the manufacturer (me) to contact the retailers to generate and track coupon codes. That solution was offered to substitute my current partnership with Caddle which offers rebates (after purchase) in exchange for reviews and requires zero work from me and my retailers.

I could keep going, but I'm out of time. Review collected by and hosted on G2.com.

The breadth of the tool - within the configuration, we have a complete ratings & reviews program enabled, from setting the Collection, enabling the Display and providing an area for Response. The analytics tools are decent; the Client Success team is great. Review collected by and hosted on G2.com.

I'm not responsible for the contract, but I'm sure it's not cheap. This is a brand that has been running ratings & reviews for years and years, so they know their stuff. As a software company using the service, we don't use a lot of the UGC features that other brands might enjoy - specifically visual posts etc. Review collected by and hosted on G2.com.

We've been using Bazaarvoice for a while now, and it's made a big difference for our online store. The setup was pretty straightforward, and the platform is easy to navigate. We've noticed a real increase in the number of genuine customer reviews, which has been great for building trust with new shoppers.

The review moderation is solid, so we don't have to worry about fake or irrelevant feedback slipping through. Plus, the analytics tools are super helpful for understanding what our customers think and how our products are performing.

Their support team is also really responsive and helpful whenever we have questions. Review collected by and hosted on G2.com.

Would be great if there was a better flow/easier way to provide customer service and improve people's experiences who left a poor review. Could we have gotten to them before they left a negative review? Could we have an automated flow whoever leaves a bad review? Review collected by and hosted on G2.com.

I love that our reviews syndicate so flawlessy to our our website and various other retailer sites! Account reps are knowledgeable and kind. Review collected by and hosted on G2.com.

It can be extremely overwhelming because they do so many different things and locating how to contact customer service is not very streamlined. I feel like I am having to click through a lot of different pages to figure out where it is. Bazaarvoice website as a whole is not very intuitive. Review collected by and hosted on G2.com.

The campaign setup process is generally pretty fast, and we receive fulfillment files within 1-2 weeks of launch, which is helpful when we need to get reviews in quickly Review collected by and hosted on G2.com.

Having to constantly keep track of samples sent out that yield no reviews and report to the campaign support team. Broken site functionality, poor and faulty launch of new platform / website with many missing features from prior. Follow-up from account manager is sparse to non-existent, and is unhelpful regardless. Support team using AI chatbots to send email responses that progress nothing. Delays in campaign communication are common. No way to check campaign cases outside of email copies now, as they are no longer found in the support case directory. Zero notifcation about major changes in procedure and site infrastructure, we're expected to figure it out ourselves as we go. All in all, lots of bad changes have been made that are making us reconsider our UGC collection strategies in the future. Review collected by and hosted on G2.com.

I appreciate the collaboration between the BV team and ours, including the proactive and regular status updates on our projects, and ongoing outreach on potential future needs and networking events. I can just email our account manager and know that I will get a response very soon and my issue/concern will be addressed and taken care of. Review collected by and hosted on G2.com.

The campaign platform is not the most user friendly. It takes a while to navigate and to find the information I'm looking for. Sometimes there are even permissions issues that as an account owner/admin I am not able to fix, which is frustrating. Review collected by and hosted on G2.com.

I like it's integration and ability to effectively make changes across many important retail accounts. Review collected by and hosted on G2.com.

Some of the navigation and workflow within their portal is not perfectly user friendly and at times has required additional information to complete a task/process. Review collected by and hosted on G2.com.