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Great Customer service and excellent results!
Great platform but lacking support
797 Bazaarvoice Reviews
Overall Review Sentiment for Bazaarvoice
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We have had a great experience utilizing Bazaarvoice for sampling campaigns, including the social commerce integration to garner UGC. We run campaigns roughly monthly. The communication with the support team is easy, and they always respond in a timely manner. Review collected by and hosted on G2.com.
Previously, all campaigns were managed through email threads, which made it difficult to keep track of overlapping timelines. However, Bazaarvoice just launched a new dashboard where all campaigns can be initiated and monitored. It is much easier to track the progress and review the content that has been submitted. Review collected by and hosted on G2.com.
Easy to respond to customer reviews and inquiries.
Able to edit answers as needed especailly if we have addtional information to share to our customers and potential customers. Review collected by and hosted on G2.com.
When our product does not populate under Bazaarvoice.
When it over populates product that is not ours due to similarities of brands.
Not able to filter when some same customers post duplicate inquiries. Review collected by and hosted on G2.com.
I like that we are able to share our reviews with our customers on our own website, but also across a variety of our third party retail partners. It makes the process seamless for us, and a better experience for the customer. Review collected by and hosted on G2.com.
It is definitely costly to use, and you really need to also invest in reviews generation. The team was sometimes hard to reach when getting everything launched, but things have been good since then. Review collected by and hosted on G2.com.
Really.. nothing. Some CS reps are helpful. Tech onboarding needs so much work though. Just awful. Even my seasoned developer has had issues understanding what's needed and that really confusing knowledgebase. No thanks.. Begging my company to change providers. Customer support is okay, but not if it's technical. Review collected by and hosted on G2.com.
Knowledgebase is so confusing. Technical onboarding is not helpful. Onboarding a new product takes months longer than planned... and we've only got a few products. I can't imagine how bad it is for companies with hundreds of products. I would never recommend BV to anyone. Also, the interface is basically from 1998. It's not user-friendly, it's clunky and we've been asking for updates for years and it takes them years to update anything. They had a popup on their login page from 3 years ago. Reporting is sad. Review collected by and hosted on G2.com.
Seamless ability to target and fulfill large amount of sampling for reviews and high-percentage of participation for our reviews. Review collected by and hosted on G2.com.
A bit expensive. All of our syndicated reviews are artificially lower because star-only reviews are not syndicated, only ones with text and images. Review collected by and hosted on G2.com.
I like that bazaarvoice syndicates reviews to retail Review collected by and hosted on G2.com.
The UI is clunky and difficult to navigate. There's a lot of pages and features not explained well. The support team is slow to communicate with. Review collected by and hosted on G2.com.
The only upside to Bazaarvoice is their syndication with major retailers, the rest is pretty unable from a customer experience perspective. We have tried to get help from their team and if they are not selling you something they don't seem to care. Review collected by and hosted on G2.com.
A long list but the major downsides to this platform is cost $$$, customer service, a clunky and overbuilt interface. It is a shame that this is one of the only options for eCommerce retailers that want to syndicate reviews from Target. I wish there was a better solution out there. Review collected by and hosted on G2.com.
The syndication network is fantastic, accounting for around 60% of our key retail partners. The syndication is easy to use, you just need to ensure products are set-up correctly Review collected by and hosted on G2.com.
The insights and data access could be improved. The set-up could be made user friendly to make it easier to find and extract the correct data Review collected by and hosted on G2.com.
- The syndication of reviews across all relevant websites
- The dashboard is a great tool for all users and gives us the ability to follow-up with customers post-purchase
- Great customer service and attention to detail when dealing with the concerns of my company and our implementation
- A great resource for learning more about the power of reviews with their email whitepapers Review collected by and hosted on G2.com.
- Quite expensive still to integrate - even as a small website
- The dashboard could have more information or features to analyze the date and reviews Review collected by and hosted on G2.com.
