Bazaarvoice Reviews & Product Details - Page 3

The breadth of the tool - within the configuration, we have a complete ratings & reviews program enabled, from setting the Collection, enabling the Display and providing an area for Response. The analytics tools are decent; the Client Success team is great. Review collected by and hosted on G2.com.

I'm not responsible for the contract, but I'm sure it's not cheap. This is a brand that has been running ratings & reviews for years and years, so they know their stuff. As a software company using the service, we don't use a lot of the UGC features that other brands might enjoy - specifically visual posts etc. Review collected by and hosted on G2.com.

We've been using Bazaarvoice for a while now, and it's made a big difference for our online store. The setup was pretty straightforward, and the platform is easy to navigate. We've noticed a real increase in the number of genuine customer reviews, which has been great for building trust with new shoppers.

The review moderation is solid, so we don't have to worry about fake or irrelevant feedback slipping through. Plus, the analytics tools are super helpful for understanding what our customers think and how our products are performing.

Their support team is also really responsive and helpful whenever we have questions. Review collected by and hosted on G2.com.

Would be great if there was a better flow/easier way to provide customer service and improve people's experiences who left a poor review. Could we have gotten to them before they left a negative review? Could we have an automated flow whoever leaves a bad review? Review collected by and hosted on G2.com.

I love that our reviews syndicate so flawlessy to our our website and various other retailer sites! Account reps are knowledgeable and kind. Review collected by and hosted on G2.com.

It can be extremely overwhelming because they do so many different things and locating how to contact customer service is not very streamlined. I feel like I am having to click through a lot of different pages to figure out where it is. Bazaarvoice website as a whole is not very intuitive. Review collected by and hosted on G2.com.

The campaign setup process is generally pretty fast, and we receive fulfillment files within 1-2 weeks of launch, which is helpful when we need to get reviews in quickly Review collected by and hosted on G2.com.

Having to constantly keep track of samples sent out that yield no reviews and report to the campaign support team. Broken site functionality, poor and faulty launch of new platform / website with many missing features from prior. Follow-up from account manager is sparse to non-existent, and is unhelpful regardless. Support team using AI chatbots to send email responses that progress nothing. Delays in campaign communication are common. No way to check campaign cases outside of email copies now, as they are no longer found in the support case directory. Zero notifcation about major changes in procedure and site infrastructure, we're expected to figure it out ourselves as we go. All in all, lots of bad changes have been made that are making us reconsider our UGC collection strategies in the future. Review collected by and hosted on G2.com.

I appreciate the collaboration between the BV team and ours, including the proactive and regular status updates on our projects, and ongoing outreach on potential future needs and networking events. I can just email our account manager and know that I will get a response very soon and my issue/concern will be addressed and taken care of. Review collected by and hosted on G2.com.

The campaign platform is not the most user friendly. It takes a while to navigate and to find the information I'm looking for. Sometimes there are even permissions issues that as an account owner/admin I am not able to fix, which is frustrating. Review collected by and hosted on G2.com.

I like it's integration and ability to effectively make changes across many important retail accounts. Review collected by and hosted on G2.com.

Some of the navigation and workflow within their portal is not perfectly user friendly and at times has required additional information to complete a task/process. Review collected by and hosted on G2.com.

I love how simple BV makes getting reviews organized and easy access to them for the busyest of businesses. Review collected by and hosted on G2.com.

Once in a while they miss a review that should have been rejected because it is not actually a review, but they quickly remedy it. Review collected by and hosted on G2.com.

I like the ability to synchronize reviews to most of the major retailers we sell to. I like that the customer base is big and the products always get selected. Review collected by and hosted on G2.com.

I dislike that the cost of using BV has gone up significantly YoY. You are required to pay for usage of the platform and for the sampling units. Units also expire and there is no leeway on this. The turnover for BV support and account managers is quite often as every year there is a new person of contact. The new updated process of sending campaigns is tedious and counterintuitive for items with multiple finishes. The response time for the customer support team can sometimes takes weeks to reply back. The platform itself has bugs and kinks that we have to utilize suppport to find infomation or synchronize information to. Review collected by and hosted on G2.com.

Our brand relies heavily on consumer generated content. This tool gives people the opportunity to tell us how they feel about our products and gives us a chance to respond faster then we could elsewhere on the web. We didn't get many reviews until we added an incentive to leave a review. Now we have quite a few. It also took us a while to achieve our main goal of Google picking up the new reviews and adding them (in the form of star ratings) to our products in Google search results. Now they have done so. Review collected by and hosted on G2.com.

If your set of products is frequently changing like ours, it is difficult to keep up. it becomes especially difficult to keep enough reviews on your page. Review collected by and hosted on G2.com.

Bazaarvoice is very helpful in ensuring our new product launches have reviews and making sure those reviews are syndicated to our retailers. The sampling service is very quick and efficient, and it is easy to make sure those reviews are being syndicated to all necassary channels. The connections portal is a convenient way to respond to all questions and reviews and keep our content scores up with our retailers. Review collected by and hosted on G2.com.

I cannot think of anything I dislike about Bazaarvoice. Review collected by and hosted on G2.com.