Bazaarvoice Reviews & Product Details - Page 7

I love that Bazaarvoice is pretty much a one-stop shop for responding to reviews & Q&A's. Can you imagine me going to 16 separate retailers daily to respond to reviews?! I'm so grateful that Bazaarvoice compiles everything for me so I can get my work done as effectively as possible. Review collected by and hosted on G2.com.

I wish the searchability was easier and I would love an updated interface. it seems a little outdated. I tried reaching out to Customer Service the other day through the connections portal and never got a response but when I sent a separate email, I almost immediately got a response. Review collected by and hosted on G2.com.

The syndication Bazaarvoice offers was really useful for us since we sell the same product across multiple brands. This feature allows users feedback to show on different sites even though they only filled it out on one particular site. Review collected by and hosted on G2.com.

Bazaarvoice's biggest flaw is their user interface. There are multiple login screens that require multiple username/password combinations. They are currently working on this issue. The next largest flaw is their workflow process around addressing concerns around existing integrations. There was a bug created by their code on our website, flooding our log center with messages and their response was to not use their product features and charge us more to use an updated alternative that might resolve the issue. Review collected by and hosted on G2.com.

Very valuable service for eComm channels, good account support Review collected by and hosted on G2.com.

Reporting and length of time needed to execute campaigns has been slow, though both have recently been addressed Review collected by and hosted on G2.com.

As a supplier of products to a national retailer this platform allows us one place to keep track of all the reviews. We like that we can respond to customer reviews quickly and easily. It is fully integrated to the retailers website and I understand if our products were at other participating retailers the reviews could be linked. We are frequently on the dashboard looking at the reviews and using them to improve the product. Review collected by and hosted on G2.com.

Right now we are getting access to products from other suppliers so it clutters up our dashboard, but I am sure customer support will get that worked out. Review collected by and hosted on G2.com.

There are many things to like about Bazaarvoice but I find that their Customer Support and Ease of Use are their best traits. Any time that I ever need support, their team is quick to step in and give knowledgeable responses with exceptional context to help understand the situation even further. I truly appreciate knowing that I can enter a ticket and that I will have a response within 24 hours every time. Review collected by and hosted on G2.com.

I have not found anything that I am not fond of as of yet. Review collected by and hosted on G2.com.

I don't often need to reach out to BV customer service team, but my recent experience in doing so has solidifed my opinion on the software. Quick responses and fast resolutions - resolved my issue within 24hours. Review collected by and hosted on G2.com.

The only down side is we no long have a dedicated rep for social commerce, but have not found it to harm us in anyway so far. Review collected by and hosted on G2.com.

Syndication, thats the only reason I use the platform. Review collected by and hosted on G2.com.

The support team is very unhelpful and often does not write back. I have a hard time getting any help from anyone. and the account manager that signed me on is not wiling to help with issues. Review collected by and hosted on G2.com.

I really appreciate how thorough customer service is when there is an issue. The system is very complete, any information you want to find, you will! Review collected by and hosted on G2.com.

Sometimes it's easy to get lost in all the data since there is so much of it. The data is also scattered in different areas so its hard to be organized. Review collected by and hosted on G2.com.

The service itself is the best part of working with Bazaarvoice. Some platforms only work with Bazaar for review syndication, so they have become an integral part of our marketing and onboarding strategy. Review collected by and hosted on G2.com.

The different interfaces and various portals and logins can be confusing. Ideally there would be one unified login and portal. Review collected by and hosted on G2.com.

Their network of retailers for syndication of reviews is invaluable and second to none. We are excited to reap the full benefits of the social commerce suite and explore the potential of Like2Buy in a new to us social channel like Tik Tok. Review collected by and hosted on G2.com.

Harsh sales tactics and inordinate cost increases made contract negotiations tedious and lengthy. Review collected by and hosted on G2.com.