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Great Customer service and excellent results!
Great platform but lacking support
797 Bazaarvoice Reviews
Overall Review Sentiment for Bazaarvoice
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The ease of the reviews being syndicated and the webinars that are offered. Review collected by and hosted on G2.com.
I hate that I cannot speak to some immediately regarding issues and when we have billing questions. Review collected by and hosted on G2.com.
It provides us with a platform to assist our customer's that choose our retailers or via our website's platform instead of calling us, sending us an email, or chatting online with us. Review collected by and hosted on G2.com.
It is hard to figure out what report does what. The language used to describe the reports is in "Bazaarvoice" world or the marketing arena and when someone comes in from a different arena it is hard to understand the language. Review collected by and hosted on G2.com.
If you are into e-commerce you can collect product ratings and reviews from your customers for your brand or product. Review collected by and hosted on G2.com.
Nothing to dislike, this software is easy and handy to use Review collected by and hosted on G2.com.
I like Bazaarvoice because it comunicates between the supplier and the consumer either by compliments, issues, or questions about a product. In this way, we can make updates to the published SKU. Review collected by and hosted on G2.com.
One think I think is not in our favor is the highly priced subscription in answering reviews. Review collected by and hosted on G2.com.
With a range of tools, Bazaarvoice helps us connect with shoppers every step of the way, making their journey smoother and boosting sales. Review collected by and hosted on G2.com.
Accessing certain analytics or reports occasionally takes longer than expected, which can slow down our workflow. Review collected by and hosted on G2.com.
Definitely that it's user friendly as well as the number of features we gain. In addition the syndication to all the major retailers. Review collected by and hosted on G2.com.
Starting it can take a little time to get used to and implement. However, once you get the hang of it it's pretty easy to manage. Review collected by and hosted on G2.com.
It is user friendly and very easy to keep track of all reviews coming in. Review collected by and hosted on G2.com.
I do not like that we cannot respond to reviews that were left before activating our account. Review collected by and hosted on G2.com.
Bazaarvoice does a great job of gathering reviews across many different platforms so we can spot product issues, engage with customers, and optimizing our product listings. Review collected by and hosted on G2.com.
Some of the downsides is that it is difficult to build the product catalog and I occasionally need to reach out to our account manager to resolve issues with syndication. Review collected by and hosted on G2.com.
This tool is great for UGC rights management and UGC asset library - easy to use and easy to integrate, we use it daily for this function. Customer support tends to be fairly responsive as well. Review collected by and hosted on G2.com.
Social scheduling is a bit clunky and analytics were lacking compared to some other options, so we ended up moving away from scheduling and analytics on this platform Review collected by and hosted on G2.com.
