Bazaarvoice Reviews & Product Details - Page 2

The comprehensive network of retailers that review syndication is possible at. Review collected by and hosted on G2.com.

Once things are set up they seem to run themselves pretty well, however if edits need to be made it's difficult to know where to start. Review collected by and hosted on G2.com.

The support team is very helpful, informative, and responsive which is helpful for people who are new to handling BazaarVoice. They seem very eager to help and with the added support pages and free webinars that are provided, there are many opportunities to learn more about how to manage the platform. Review collected by and hosted on G2.com.

I think review syndication issues can be tricky and require a lot of manual work when I believe if we are paying for a service, we should receive more assistance. There is a lot of back and forth about who needs to be reached out too which can be frustrating when trying to solve syndication issues. Review collected by and hosted on G2.com.

The ability to respond to customers reviews either to thank them, or gather feedback to improve products or future developements.

Being able to gather additional reviews with the sampling programs, is a great asset. If a product isn't performing as well as others, we sample out to generate more positive reviews, which generates more confidence in the brands leading to increases in sales. Review collected by and hosted on G2.com.

Sometimes the setup of new connections can be a pain. Review collected by and hosted on G2.com.

I like how the BazaarVoice dashboard is user-friendly and easy to navigate through. Our account director has been great with customer support and answers my questions in a timely manner. Review collected by and hosted on G2.com.

I do not necessarily like the "custom reports" function in the dashboard. I would prefer if there was an easier way to get raw data so I can add more personalizations (i.e., pivot tables, graphs, etc). Review collected by and hosted on G2.com.

Great people and results! Proven track record and Sucessful solutions to better serve your customers. Review collected by and hosted on G2.com.

Too broad in spectrum and easy to get lost in their process. Review collected by and hosted on G2.com.

The concept of using Bazaarvoice is great. Everyone wants an easy way to collect reviews and show customers the value of your products. Review collected by and hosted on G2.com.

There were two things that made Bazaarvoice a less than positive experience. The first was that it took months to integrate with our systems. When we contacted Bazaarvoice to request help and move forward with their service we were put into a loop that repeated itself but was of no use in actually helping us. Our President had to get involved and elevate the situation to get a useful response for Bazaarvoice. Second, and I'm not sure Bazaarvoice can control this but we saw some negative reviews from the "influencers" but it was obvious from the review that the influencer never bothered to read or follow the user instructions. It seems like we literally paid to get a poor review from someone who is collecting a pay check by opening packages and writing three lines of uninformed text. Review collected by and hosted on G2.com.

The campaign procress is straightforward and the support is very responsive. BV has a big pool of clients and products get picked very quickly. BV also has a large network of retailers that reviews can be syndicated to. Review collected by and hosted on G2.com.

One area that can be improved is the campaign and support communication. Although the team is quick to response, there's no easy way to track a campaign progress or a ticket status since everything is done through email. It would be great to integrate a campaign and ticket tracker into the BV portal. Review collected by and hosted on G2.com.

I like that it's simple to use. They recently updated the interface which makes it more user-friendly. The tool is self-serve and support is usually very helpful. Review collected by and hosted on G2.com.

The price tag is a little high for not including a customer success manager. They also have syndication to retailers which is great but dominates the market so we are a little stuck using them. Review collected by and hosted on G2.com.

It make it easy to have customers leave reviews for our products with the ssURL tool. Having the built-in system to integrate in our website streamlines things and makes moderating reviews organized and easy. Review collected by and hosted on G2.com.

It's a little unintuitive at first, and may need time spent on the support articles to keep things going. There should be hover-over information to explain each field instead of having to go through the articles. Also the ssURL tool is hidden away in the support section, when it should just be in the Reviews section to click on. Makes no sense to separate. Review collected by and hosted on G2.com.

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Implementation took 6+ months.

Sampling campaign fulfillment costs were higher than the actual cost of the product (window ACs). We ended up shipping them ourselves for 1/5 of the cost.

A sampling campaign at Costco that I tried launching in August 2023 had so many roadblocks and unanswered emails that I eventually gave up.

The syndication network, in partnership with PowerReviews, included very important retailers to us. Then, Bazaarvoice ended the partnership with PowerReviews.

The new Bazaarvoice Deals solution that offers reviews "without the hassle of physical sample distribution" requires the manufacturer (me) to contact the retailers to generate and track coupon codes. That solution was offered to substitute my current partnership with Caddle which offers rebates (after purchase) in exchange for reviews and requires zero work from me and my retailers.

I could keep going, but I'm out of time. Review collected by and hosted on G2.com.