Reviews Summary: Remote Monitoring & Management (RMM) Software with Service Management Features
Currently there are 12 Remote Monitoring & Management (RMM) software products with Service Management features listed on G2, and together they have generated 2,710 total reviews. These reviews are generated using the qualitative and quantitative feedback from G2 members who have used these software products.
G2 users review Remote Monitoring & Management (RMM) software products based on criteria relating to user experience, setup, and support. Below you will find how users rated the 12 Remote Monitoring & Management (RMM) software products that have Service Management features based on those criteria:
- Ease of Use: 8.6/10 average user rating
- Quality of Support: 8.5/10 average user rating
- Ease of Setup: 8.4/10 average user rating
To help you compare and find the best Remote Monitoring & Management (RMM) software product with the right Service Management functionality for your business, we have gathered some additional details and FAQs below.
What Remote Monitoring & Management (RMM) products with Service Management features have the most reviews and are the highest-rated?
Based on quantity of reviews and average ratings, these are the most popular Remote Monitoring & Management (RMM) software products with Service Management capabilities according to G2 users:
- NinjaOne (formerly NinjaRMM) is rated 4.7-stars and has 919 reviews
- Atera is rated 4.6-stars and has 476 reviews
- N-able N-central is rated 4.3-stars and has 272 reviews
- Kaseya VSA is rated 4-stars and has 231 reviews
- N-able N-Sight RMM is rated 4.3-stars and has 210 reviews
What Remote Monitoring & Management (RMM) software products with Service Management capabilities are the most liked according to G2 users?
Based on the G2 ratings scale and regardless of review count, these are the highest-rated Remote Monitoring & Management (RMM) software products with Service Management capabilities:
- NinjaOne (formerly NinjaRMM) is rated 4.7-stars with 919 reviews.
- Atera is rated 4.6-stars with 476 reviews.
- N-able N-central is rated 4.3-stars with 272 reviews.
- Addigy is rated 4.5-stars with 187 reviews.
- Pulseway is rated 4.5-stars with 52 reviews.
Which software products with Service Management features are the highest rated on G2?
These are the Remote Monitoring & Management (RMM) software products offering Service Management capabilities and have the highest ratings:
- NinjaOne (formerly NinjaRMM) has received 919 reviews and is rated 4.7-stars.
- Atera has received 476 reviews and is rated 4.6-stars.
- Addigy has received 187 reviews and is rated 4.5-stars.
- Pulseway has received 52 reviews and is rated 4.5-stars.
- N-able N-central has received 272 reviews and is rated 4.3-stars.
Review Snippets for Remote Monitoring & Management (RMM) Software with Service Management Features
| Questions | Responses |
|---|---|
| Here is what users liked best about Remote Monitoring & Management (RMM) software with Service Management features. |
NinjaOne (formerly NinjaRMM): "Single pane review of all my clients. The click to connect and the quick remediation has saved us time and money"
- Turk B., Corporate Account Manager at CCSI, Small-Business (50 or fewer emp.)
Atera: "With 26 years of experience in IT and after having used different RMM tools in recent years, we find in Atera Software the true concept of "less is more". We are very excited about the simplicity and efficiency of the product and we are migrating our customers to this new platform."
- Marcio R., Sócio proprietário na PC TECH, Small-Business (50 or fewer emp.)
N-able N-central: "Easy client management and great integration with our pager and psa tool"
- hector f., Small-Business (50 or fewer emp.)
|
| Here is what users liked least about Remote Monitoring & Management (RMM) software with Service Management features. |
Kaseya VSA: "The software loads automatically on several PCs with limited removal options. We barely ever use it."
- André L., Operations Manager at Mutual Minds, Mid-Market (51-1000 emp.)
Central: "Cost per client and monitoring system not always works perfectly. it can give you false positives on errors like virus software update or system update."
- Sergey Y., System Administrator at Group Elite Communications, Mid-Market (51-1000 emp.)
N-able N-Sight RMM: "The complexity of the solution can be daunting."
- Simon B., Vice Captain at New Mills Golf Club, Small-Business (50 or fewer emp.)
|
| These are what users recommend to others considering popular Remote Monitoring & Management (RMM) software products with Service Management capabilities. |
NinjaOne (formerly NinjaRMM): "Use It!"
- Joseph A., Founder at Joe Apps Technology Support, Small-Business (50 or fewer emp.)
Atera: "ATERA is not a per device fee platform as traditional MSP vendor price their services. ATERA will not put you in a position of pricing their product at a level that you MUST add customers just to pay for ATERA."
- Martin M., Independent PC Consultant, Small-Business (50 or fewer emp.)
Central: "Look for similar product on the market. There are way better solutions."
- Sergey Y., System Administrator at Group Elite Communications, Mid-Market (51-1000 emp.)
|
| These are the problems users said the software was solving and how it is benefitting them. |
NinjaOne (formerly NinjaRMM): "Remote maintenance and asset management"
- Turk B., Corporate Account Manager at CCSI, Small-Business (50 or fewer emp.)
Atera: "Proactive management of client computers, allowing early identification of problems, such as failure of hard drives, among others;
Online Backup."
- Marcio R., Sócio proprietário na PC TECH, Small-Business (50 or fewer emp.)
N-able N-central: "av and patching automation"
- hector f., Small-Business (50 or fewer emp.)
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