Reviews Summary: The Best Cloud PBX Software for Small Businesses
At G2 we have some of the most definitive data on the best Cloud PBX software for small businesses. G2 users have generated 1,415 Cloud PBX software reviews and associated data from users working for small-sized companies. We have identified 14 individual Cloud PBX products offering the features, pricing and support that small companies look for when comparing Cloud PBX software and solutions. These reviews are generated using the qualitative and quantitative feedback from G2 members working in small companies and who have used these Cloud PBX software products.
When G2 reviewers submit their software reviews, they often provide information on the type of company they work for and what market segment they belong to. We break these different market segments into three distinct groups:
- Small Business Cloud PBX Software Reviews (< 50 employees)
- Mid-Market Cloud PBX Software Reviews (51–1,000 employees)
- Enterprise Cloud PBX Software Reviews (1,001+ employees)
Small businesses have their own unique requirements when it comes to Cloud PBX software compared to mid-market or enterprise companies. That is why these individual software reviews are especially helpful when comparing product set up, ease of use and overall cost.
Below you will find FAQs and review snippets for Cloud PBX software that works well for SMB companies. Reviews are written by G2 users with real-world experience using these products.
FAQs About Cloud PBX Software for Small Businesses
What are the best Cloud PBX software products for small-sized businesses, according to G2 reviewers?
- Nextiva - 4.5-stars, 546 reviews from reviewers at small-sized companies.
- Zoom Workplace - 4.5-stars, 220 reviews from reviewers at small-sized companies.
- 3CX - 4.4-stars, 165 reviews from reviewers at small-sized companies.
- 8x8 Work - 4.1-stars, 113 reviews from reviewers at small-sized companies.
- RingEX - 4-stars, 112 reviews from reviewers at small-sized companies.
What Cloud PBX software products do reviewers from SMB companies like most?
- Nextiva - 4.5-stars, 546 reviews from reviewers at SMB companies.
- Zoom Workplace - 4.5-stars, 220 reviews from reviewers at SMB companies.
- Webex Calling - 4.5-stars, 59 reviews from reviewers at SMB companies.
Which Cloud PBX software products do small companies rate the highest on G2?
- Nextiva - 4.5-stars according to 546 professionals at small businesses.
- Zoom Workplace - 4.5-stars according to 220 professionals at small businesses.
- Webex Calling - 4.5-stars according to 59 professionals at small businesses.
- 3CX - 4.4-stars according to 165 professionals at small businesses.
- Vonage Business Communications - 4.3-stars according to 86 professionals at small businesses.
How many Cloud PBX software reviews are from users working in small businesses?
The 1,415 reviews for small-sized Cloud PBX service providers on G2 vary often. Specific review details for the nearly 14 Cloud PBX providers can be found below.
Here’s What Reviewers Working at SMB Businesses Have to Say About Cloud PBX Software
| Questions | Responses |
|---|---|
| Here is what professionals in small-sized businesses liked best about Cloud PBX software products. |
Zoom Workplace: "The Ability to schedule recurring meetings"
- Andrés B., Marketing Coordinator at Green Mo. • Kindness Distributor, Small-Business (50 or fewer emp.)
Nextiva: "Good support from Oleg K. Very solid system for our business."
- Len M., Small-Business (50 or fewer emp.)
CloudTalk: "Price, quality of calls, advanced features, easy to use"
- Miroslav K., Junior BI Specialis at EMARK, Small-Business (50 or fewer emp.)
|
| Here is what professionals in small-sized businesses liked least about Cloud PBX software products. |
Nextiva: "They have know glitches in the software and cannot resolve. Support is very sketchy."
- Lee P., Small-Business (50 or fewer emp.)
Zoom Workplace: "40 minute time limit and limits on guests in a room"
- Kody H., Music Teacher at Music Lessons Barrie, Small-Business (50 or fewer emp.)
RingEX: "Not easily used across different platforms"
- Sarah C., Head Start ERSEA and Data Program Coordinator, Small-Business (50 or fewer emp.)
|
| These are what professionals in small businesses recommend to others considering Cloud PBX software. |
Zoom Workplace: "It is easy access and looks more professional than other platforms"
- Gabriela G., Coordinador de marca en Mercado Andares, Small-Business (50 or fewer emp.)
Vonage Business Communications: "I would not recommend Vonage."
- Jessica C., Photographer at Mom365, Small-Business (50 or fewer emp.)
|
| These are the problems users said the software was solving and how it is benefiting them in small-sized companies. |
Zoom Workplace: "Scheduling meetings and being able to meet with team members from across the world"
- Andrés B., Marketing Coordinator at Green Mo. • Kindness Distributor, Small-Business (50 or fewer emp.)
Nextiva: "Setting up multiple lines under 1 number. Got it done though!"
- Len M., Small-Business (50 or fewer emp.)
CloudTalk: "Quality/price ratio"
- Miroslav K., Junior BI Specialis at EMARK, Small-Business (50 or fewer emp.)
|
