Compare Microsoft Teams and ScreenConnect 
At a Glance
Market Segments
Enterprise (40.9% of reviews)
Small-Business (66.2% of reviews)
Entry-Level Pricing
$4.80 1 User Per Month
No pricing available
Microsoft Teams
Star Rating
(15,827)4.4 out of 5
Market Segments
Enterprise (40.9% of reviews)
Entry-Level Pricing
$4.80 1 User Per Month
Learn more about Microsoft TeamsScreenConnect
Star Rating
(476)4.7 out of 5
Market Segments
Small-Business (66.2% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ScreenConnectSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ConnectWise ScreenConnect excels in "Remote Control" with a score of 9.8, highlighting its seamless ability to take control of remote devices, which is crucial for IT support. In contrast, Microsoft Teams, while strong in collaboration, scores lower in this area, focusing more on communication than remote support.
- Reviewers mention that ConnectWise ScreenConnect's "Unattended Remote Access" feature, rated at 9.2, allows technicians to access devices without user intervention, making it ideal for ongoing support. Microsoft Teams, however, does not offer this functionality, as it is primarily designed for team collaboration rather than remote device management.
- G2 users highlight the "Session Recording" feature in ConnectWise ScreenConnect, which scores 9.1, as a valuable tool for training and compliance purposes. Microsoft Teams, while it offers meeting recordings, does not provide the same level of detail for remote support sessions, which can be a drawback for IT teams.
- Users on G2 appreciate the "File Sharing" capabilities of ConnectWise ScreenConnect, rated at 9.3, which allows for easy transfer of files during remote sessions. Microsoft Teams also offers file sharing, but some users feel it is more cumbersome in the context of remote support scenarios.
- Reviewers mention that ConnectWise ScreenConnect's "Multi-Monitor Support" feature, rated at 8.9, is particularly beneficial for technicians who need to manage multiple screens during support sessions. Microsoft Teams, while it supports multi-monitor setups, does not specifically cater to the needs of remote support professionals in the same way.
- Users say that Microsoft Teams shines in "Instant Messaging" with a score of 9.3, making it a preferred choice for team communication. However, ConnectWise ScreenConnect focuses more on remote support features, which may not meet the needs of users looking for a comprehensive communication platform.
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Pricing
Entry-Level Pricing
Microsoft Teams
Teams Essentials
$4.80
1 User Per Month
- Seamless integration with Exchange: Teams Essentials works with On-Premises or Hosted Exchange so that Office clients can get Teams in the cloud.
- Upgraded online meetings: Provide professional features like virtual backgrounds, screen sharing, and recording from any device for your clients.
- Fully-enabled dynamic chats: Keep conversations going internally or externally with continuous chat, searchable history, and in-app file sharing and collaboration.
ScreenConnect
No pricing availableFree Trial
Microsoft Teams
No trial information availableScreenConnect
Free Trial is available
Ratings
Meets Requirements
8.9
11,840
9.3
394
Ease of Use
8.8
11,951
9.3
397
Ease of Setup
8.9
2,494
8.9
322
Ease of Admin
8.5
1,804
8.9
321
Quality of Support
8.6
9,448
8.8
337
Has the product been a good partner in doing business?
8.7
1,781
9.1
306
Product Direction (% positive)
8.5
11,266
8.7
390
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
8.9
7875
Not enough data
8.7
8146
Not enough data
8.4
7543
Not enough data
Business Instant Messaging
9.0
7447
Not enough data
8.9
7382
Not enough data
Business Instant Messaging
8.8
7211
Not enough data
8.8
7441
Not enough data
8.7
6420
Not enough data
Generative AI - Business Instant Messaging
8.3
224
Not enough data
AI - Business Instant Messaging
8.2
222
Not enough data
8.5
220
Not enough data
8.3
218
Not enough data
8.3
218
Not enough data
Presenter Tools
Not enough data
8.9
11
Not enough data
Feature Not Available
Not enough data
9.8
15
Not enough data
9.0
12
Conferencing Options
Not enough data
8.5
10
Not enough data
7.6
9
Not enough data
Feature Not Available
Application Tools
Not enough data
8.5
9
Not enough data
8.8
12
Not enough data
Feature Not Available
Collaboration Tools
9.0
6833
|
Verified
Not enough data
9.1
4614
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
4777
|
Verified
Not enough data
Feature Not Available
Not enough data
Meeting Coordination
9.0
6389
|
Verified
Not enough data
8.9
5868
|
Verified
Not enough data
8.8
6129
|
Verified
Not enough data
8.9
4603
|
Verified
Not enough data
Software Type
8.8
6200
|
Verified
Not enough data
8.7
4298
|
Verified
Not enough data
9.1
4833
|
Verified
Not enough data
Administration
Not enough data
9.7
37
Not enough data
9.3
36
Not enough data
9.1
33
Not enough data
9.2
39
Not enough data
9.1
38
Not enough data
8.9
39
Maintenance
Not enough data
9.5
39
Not enough data
8.8
28
Communication
Not enough data
8.9
36
Not enough data
8.4
23
Not enough data
Feature Not Available
Not enough data
8.6
30
Security
Not enough data
8.9
24
Not enough data
9.1
30
Device Support
Not enough data
8.4
33
Not enough data
8.9
34
Not enough data
9.0
33
Performance
Not enough data
8.4
31
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.9
92
Not enough data
8.7
84
Not enough data
8.5
86
Not enough data
8.8
74
Not enough data
9.0
77
Not enough data
9.2
103
Not enough data
Feature Not Available
Platform
Not enough data
9.0
94
Not enough data
7.8
78
Not enough data
8.1
78
Not enough data
9.5
104
Security
Not enough data
Feature Not Available
Not enough data
9.1
86
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Microsoft Teams and ScreenConnect are categorized as Video Conferencing
Unique Categories
Microsoft Teams is categorized as Business Instant Messaging
ScreenConnect is categorized as Screen Sharing, Remote Support, Remote Desktop, and Remote Video Support
Reviews
Reviewers' Company Size
Microsoft Teams
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
9.2%
Education Management
3.8%
Marketing and Advertising
3.5%
Financial Services
3.5%
Other
62.9%
Information Technology and Services
42.6%
Computer Software
5.9%
Computer & Network Security
5.9%
Computer Networking
4.0%
Hospital & Health Care
3.5%
Other
38.0%
Most Helpful Reviews
Microsoft Teams
Most Helpful Favorable Review
Ulrike H.
Verified User in Information Technology and Services
I like the fact that I can access the tool from everywhere - on my desktop and on my phone. It allows my to have multiple workspaces, so I can connect to my own organization as well as to the organizations of my customers. I think it is a good tool for all...
Most Helpful Critical Review
Tyler Y.
Verified User in Information Technology and Services
Unfortunately, a lot of the things Lync can do are obscured by the user interface. It’s attractive enough and doesn’t look cluttered at first glance, but most of my attempts to do non-basic things involve hunting through icons and menus that are...
ScreenConnect
Most Helpful Favorable Review
Anthony H.
Verified User in Information Technology and Services
Ease of use, data collection for the performance, patch management.
Most Helpful Critical Review
Barry B.
Verified User in Information Technology and Services
The multi monitor support, while it works, it sub par. The toolbar at the top can be confusing in its groupings. The file transfer utility if clunky and reminds me of FTP software. The chat function is also clunky and can sometime be confusing to the end...
Ulrike H.
Verified User in Information Technology and Services
I like the fact that I can access the tool from everywhere - on my desktop and on my phone. It allows my to have multiple workspaces, so I can connect to my own organization as well as to the organizations of my customers. I think it is a good tool for all...
Anthony H.
Verified User in Information Technology and Services
Ease of use, data collection for the performance, patch management.
Tyler Y.
Verified User in Information Technology and Services
Unfortunately, a lot of the things Lync can do are obscured by the user interface. It’s attractive enough and doesn’t look cluttered at first glance, but most of my attempts to do non-basic things involve hunting through icons and menus that are...
Barry B.
Verified User in Information Technology and Services
The multi monitor support, while it works, it sub par. The toolbar at the top can be confusing in its groupings. The file transfer utility if clunky and reminds me of FTP software. The chat function is also clunky and can sometime be confusing to the end...
Alternatives
Discussions
What are the best features of Microsoft teams?
20 comments
SB
I believe Microsoft Teams offers many advanced features related to learning management products. Like Attendance, assignment push-pull, Reviewing marks, etc.Read more
What is the use of Microsoft teams?
13 comments
AP
Teams can be used to conduct meeting as well as chats can be accessed.Read more
What software do you need for Microsoft teams?
12 comments
AG
You need Office 365 to use Microsoft Teams.Read more
I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?
1 comment
RD
Yes you can, you need to speak with your account executive.Read more
Jacquard
1 comment
KS
Jacquard refers to a type of fabric with an intricate pattern woven directly into it, often using a special loom called a Jacquard loom. This technique...Read more
What does ConnectWise control do?
1 comment
BF
It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work Read more
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