Compare Laserfiche and OnBase 
At a Glance
Market Segments
Mid-Market (58.9% of reviews)
Enterprise (56.6% of reviews)
Entry-Level Pricing
$50.00 1 Users Per Year
No pricing available
Laserfiche
Star Rating
(972)4.7 out of 5
Market Segments
Mid-Market (58.9% of reviews)
Entry-Level Pricing
$50.00 1 Users Per Year
Browse all 3 pricing plansOnBase
Star Rating
(261)4.3 out of 5
Market Segments
Enterprise (56.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about OnBaseSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that OnBase excels in Customization, with a score of 9.5, allowing for extensive custom fields and conditional logic, which reviewers mention enhances their ability to tailor the software to specific business needs.
- Reviewers mention that Laserfiche shines in File Management, particularly in File Type Support and Metadata, scoring 9.1 and 9.4 respectively, which users say makes it easier to manage diverse document types and organize information effectively.
- G2 users highlight that OnBase has a lower score in Ease of Setup (7.7) compared to Laserfiche (8.1), with reviewers mentioning that the initial configuration can be more complex and time-consuming for OnBase.
- Users on G2 report that Laserfiche's Quality of Support is superior, scoring 8.9, with many reviewers praising the responsiveness and helpfulness of the support team, while OnBase scored 8.3 in this area.
- Reviewers mention that Laserfiche's Document Assembly feature, scoring 8.8, is particularly user-friendly, allowing for quick and efficient document creation, whereas OnBase scored 8.4, indicating room for improvement in this functionality.
- Users say that OnBase's Process Management capabilities, with a score of 8.6, are robust, but Laserfiche's score of 8.9 indicates a more intuitive interface for real-time process monitoring, which users find beneficial for tracking workflows.
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Pricing
Entry-Level Pricing
Laserfiche
Laserfiche Cloud Starter
$50.00
1 Users Per Year
Support paperless goals with a proven document management system. Starts at 1 user.
- Import, store & organize files, bulk import emails and files, full-text search, customizable metadata, Microsoft 365 integration
- Collaborate across content, simultaneous document editing, document versioning, external file sharing, annotations
- Manage access to information, fine-grained access controls, redactions, offline mobile access
OnBase
No pricing availableFree Trial
Laserfiche
Free Trial is available
OnBase
Free Trial is available
Ratings
Meets Requirements
9.1
804
8.7
160
Ease of Use
8.8
825
8.3
226
Ease of Setup
8.1
577
7.7
142
Ease of Admin
8.5
583
8.0
84
Quality of Support
8.9
770
8.3
143
Has the product been a good partner in doing business?
9.1
580
8.9
83
Product Direction (% positive)
9.5
806
8.0
153
Features by Category
File Management
7.6
17
Not enough data
9.1
18
Not enough data
9.1
18
Not enough data
8.9
18
Not enough data
7.7
16
Not enough data
Collaboration
9.0
18
Not enough data
9.2
18
Not enough data
7.8
18
Not enough data
8.6
17
Not enough data
Administration
9.1
18
Not enough data
9.1
19
Not enough data
9.4
18
Not enough data
9.1
18
Not enough data
9.4
17
Not enough data
9.2
17
Not enough data
9.3
17
Not enough data
Platform
8.2
22
Not enough data
9.0
22
Not enough data
8.6
22
Not enough data
8.7
22
Not enough data
8.3
22
Not enough data
Customization
Not enough data
9.5
10
Not enough data
9.4
8
HR Content
Not enough data
9.5
7
Not enough data
9.3
9
Not enough data
9.3
10
Logistics
Not enough data
9.2
10
Not enough data
9.4
8
Not enough data
9.2
8
Management
Not enough data
9.0
7
Not enough data
9.3
9
Not enough data
9.2
8
Not enough data
9.0
7
Not enough data
9.1
9
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Edit
8.9
347
Not enough data
8.8
334
Not enough data
8.6
303
Not enough data
8.8
321
Not enough data
Logistics
9.0
364
Not enough data
8.9
332
Not enough data
8.7
298
Not enough data
9.2
373
Not enough data
9.0
372
Not enough data
Invoice Management
8.9
73
9.2
13
|
Verified
8.6
53
9.3
12
|
Verified
9.2
83
9.2
15
|
Verified
Invoice Processing
8.7
64
9.4
13
|
Verified
8.0
55
9.2
14
|
Verified
9.1
80
9.4
15
|
Verified
8.1
50
8.7
13
|
Verified
Analytics
9.0
68
8.9
14
|
Verified
8.5
47
Feature Not Available
7.9
48
9.0
12
|
Verified
Integration
8.5
61
9.2
13
|
Verified
7.9
49
9.3
12
|
Verified
8.3
45
8.8
15
|
Verified
Risk
8.7
72
Feature Not Available
8.8
71
9.1
9
8.8
64
Feature Not Available
Recovery
8.4
48
Feature Not Available
8.7
81
9.1
9
Audit
8.8
74
8.8
7
8.6
59
Feature Not Available
8.0
48
9.3
7
8.0
56
8.8
8
Fraud
8.2
53
9.0
7
8.4
65
8.8
8
8.7
70
Feature Not Available
Automation Building
8.9
26
|
Verified
Not enough data
8.8
29
|
Verified
Not enough data
8.8
32
|
Verified
Not enough data
9.0
32
|
Verified
Not enough data
9.1
30
|
Verified
Not enough data
8.3
19
|
Verified
Not enough data
Bot Management & Execution
9.1
25
|
Verified
Not enough data
9.3
31
|
Verified
Not enough data
9.3
30
|
Verified
Not enough data
9.2
24
|
Verified
Not enough data
9.1
27
|
Verified
Not enough data
9.0
27
|
Verified
Not enough data
Intelligent Automation
8.8
30
|
Verified
Not enough data
8.5
18
|
Verified
Not enough data
8.1
16
|
Verified
Not enough data
Digital Workflows
8.9
151
|
Verified
Not enough data
8.6
138
|
Verified
Not enough data
9.3
160
|
Verified
Not enough data
Forms
8.8
142
|
Verified
Not enough data
8.9
157
|
Verified
Not enough data
8.5
134
|
Verified
Not enough data
Automation
9.1
162
|
Verified
Not enough data
9.0
150
Not enough data
8.7
145
|
Verified
Not enough data
8.0
100
|
Verified
Not enough data
Operating System
9.0
191
Not enough data
7.0
103
Not enough data
7.2
92
Not enough data
Document Processing
8.8
189
Not enough data
8.6
175
Not enough data
7.9
142
Not enough data
8.4
147
Not enough data
8.3
161
Not enough data
Platform Additional Functionality
8.4
167
Not enough data
8.5
170
Not enough data
8.5
164
Not enough data
Customization
9.0
182
Not enough data
8.9
171
Not enough data
9.1
175
Not enough data
8.9
182
Not enough data
Additional Functionality
8.7
154
Not enough data
7.7
128
Not enough data
8.9
174
Not enough data
7.5
108
Not enough data
8.4
145
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Process Management
8.9
325
8.6
48
8.8
313
8.3
47
8.8
312
8.6
48
8.5
231
8.2
20
8.0
194
8.7
21
8.5
204
Feature Not Available
9.2
265
9.2
20
Customization
9.0
347
8.7
52
9.1
353
8.2
48
9.2
355
8.4
44
8.5
291
8.5
35
8.6
291
8.5
36
Collaboration
8.7
327
8.4
47
8.6
303
8.7
50
9.0
334
8.6
52
9.0
341
8.9
48
Process Development
9.2
269
9.3
20
User Interface Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
File Management
9.1
244
8.6
86
9.3
256
8.8
70
8.9
243
8.5
65
8.9
225
8.8
65
8.7
214
8.2
69
8.8
220
8.4
65
9.2
227
8.4
67
8.4
198
8.0
60
8.7
203
8.2
55
8.9
250
8.6
88
8.9
230
8.3
72
8.0
164
7.0
39
Workflow
9.2
239
9.1
80
9.0
233
8.7
71
9.0
228
8.5
66
9.1
225
9.0
76
8.6
178
8.6
56
Platform
8.5
144
8.7
40
8.9
240
8.6
83
8.6
219
8.5
69
8.8
192
8.7
70
8.4
163
8.5
62
Categories
Categories
Shared Categories
Laserfiche and OnBase are categorized as AP Automation, Enterprise Content Management (ECM), Business Process Management, and Document Management
Unique Categories
Laserfiche is categorized as Document Scanning, Digital Process Automation (DPA), OCR, Online Form Builder, Robotic Process Automation (RPA), and Cloud Content Collaboration
OnBase is categorized as HR Service Delivery and No-Code Development Platforms
Reviews
Reviewers' Company Size
Laserfiche
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OnBase
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Government Administration
36.8%
Education Management
7.5%
Primary/Secondary Education
5.1%
Information Technology and Services
4.6%
Higher Education
4.6%
Other
41.4%
Higher Education
15.2%
Government Administration
13.9%
Financial Services
9.8%
Hospital & Health Care
9.0%
Insurance
8.6%
Other
43.4%
Most Helpful Reviews
Laserfiche
Most Helpful Favorable Review
Brenda D.
Verified User in Primary/Secondary Education
Laserfiche takes the guesswork out of managing your documents. It shines a light on the benefit of a centralized document management system versus a network drive or other cloud-based storage. I also like the automation aspect, that is available in...
Most Helpful Critical Review
Verified User in Education Management
Everything about this product is designed to lock you in to work flows that have to be programmed in and cost exorbitant amounts of moeny to have their teams design them. Then you better not want to change anything. Complex. Costly. Not modern...
OnBase
Most Helpful Favorable Review
Sandy S.
Verified User in Financial Services
It is a full Enterprise Content Management solution. In regards to storage, manipulation and retrieval of data Hyland has covered almost every base and provided dynamic and very usable solutions. It is very easy to integrate this product into your...
Most Helpful Critical Review
Erin M.
Verified User in Higher Education
offshoring support for on Prem customers. Hyland pretending they invented federated search, your bold new model is neiter bold nor new. You also appear to be going all in on the death of knowledge. AI is only as effective as your LLMs and sources, you are...
Brenda D.
Verified User in Primary/Secondary Education
Laserfiche takes the guesswork out of managing your documents. It shines a light on the benefit of a centralized document management system versus a network drive or other cloud-based storage. I also like the automation aspect, that is available in...
Sandy S.
Verified User in Financial Services
It is a full Enterprise Content Management solution. In regards to storage, manipulation and retrieval of data Hyland has covered almost every base and provided dynamic and very usable solutions. It is very easy to integrate this product into your...
Verified User in Education Management
Everything about this product is designed to lock you in to work flows that have to be programmed in and cost exorbitant amounts of moeny to have their teams design them. Then you better not want to change anything. Complex. Costly. Not modern...
Erin M.
Verified User in Higher Education
offshoring support for on Prem customers. Hyland pretending they invented federated search, your bold new model is neiter bold nor new. You also appear to be going all in on the death of knowledge. AI is only as effective as your LLMs and sources, you are...
Discussions
Would it be possible to get a trial version of laserfiche RIO etc (e.g. billed weekly/monthly through dedicated server provider Laserfiche would partner with)? Would be great and safer than an offline I guess?
3 comments
JS
I don't believe so however, ask a Laserfiche Employee for the Empower Virtual Machine. This is a free virtual environment that mimics the Full version of...Read more
What is the best way to explain Laserfische to a non-user?
3 comments
GM
Laserfiche started in the 1980's as a means of digitizing paper (hence LaserFICHE as in old school fiche readers) so rooms full of poorly organized paper...Read more
How many individuals in your workplace utilize Laserfiche Forms and Workflow?
2 comments
HI
20 employees minimum.Read more
What is OnBase Document Management?
2 comments
SD
Create, manage, track, archive and put critical business documents and data to work.Read more
Why do I need ECM for records management?
1 comment
KH
One central point of storage and recording of task. Read more
What does ECM do for business?
1 comment
Official Response from OnBase
Hello! Thank you for the question. OnBase, Hyland's enterprise information platform, provides the foundation for all your content services needs, allowing...Read more
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