Compare Laserfiche and OnBase 
At a Glance
Market Segments
Mid-Market (60.0% of reviews)
Enterprise (56.9% of reviews)
Entry-Level Pricing
$50.00 1 Users Per Year
No pricing available
Laserfiche
Star Rating
(1,153)4.7 out of 5
Market Segments
Mid-Market (60.0% of reviews)
Entry-Level Pricing
$50.00 1 Users Per Year
Browse all 3 pricing plansOnBase
Star Rating
(263)4.3 out of 5
Market Segments
Enterprise (56.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about OnBaseSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that OnBase excels in Customization, particularly with its Custom Fields and Conditional Logic, achieving scores of 9.5 and 8.9 respectively. In contrast, Laserfiche also offers strong customization options but falls slightly behind in Document Generation with a score of 8.7, which reviewers mention could be improved for more complex document workflows.
- Reviewers mention that Laserfiche shines in File Management, particularly with its File Type Support and Metadata capabilities, scoring 9.1 and 9.4 respectively. OnBase, while competent, scores lower in these areas, with users noting that its File Type Support at 8.6 could be more comprehensive.
- G2 users highlight that Laserfiche's Quality of Support is superior, with a score of 8.9 compared to OnBase's 8.3. Users report that Laserfiche's support team is more responsive and helpful, particularly in resolving technical issues quickly.
- Users on G2 report that OnBase has a more robust Document Approval process, scoring 9.2, which reviewers say is crucial for organizations needing stringent compliance. Laserfiche matches this score but lacks some of the advanced features that OnBase offers in this area.
- Reviewers mention that Laserfiche's Mobile Apps are more user-friendly, scoring 8.0 compared to OnBase's 7.0. Users say that the Laserfiche mobile experience is smoother and more intuitive, making it easier for employees to access documents on the go.
- Users report that OnBase's Process Management features, particularly in Real-Time Process Monitoring, score 8.6, which is slightly lower than Laserfiche's 8.9. Reviewers mention that Laserfiche provides better tools for tracking and analyzing workflows, which is essential for optimizing business processes.
Featured Products
Sponsored
Applaud
(29)
Business Process Management
Visit Website
Sponsored
Tabidoo
(4)
Business Process Management
Visit Website
Sponsored
Quizell
(6)
Business Process Management
Visit Website
Pricing
Entry-Level Pricing
Laserfiche
Laserfiche Cloud Starter
$50.00
1 Users Per Year
Support paperless goals with a proven document management system. Starts at 1 user.
- Import, store & organize files, bulk import emails and files, full-text search, customizable metadata, Microsoft 365 integration
- Collaborate across content, simultaneous document editing, document versioning, external file sharing, annotations
- Manage access to information, fine-grained access controls, redactions, offline mobile access
OnBase
No pricing availableFree Trial
Laserfiche
Free Trial is available
OnBase
Free Trial is available
Ratings
Meets Requirements
9.1
975
8.7
162
Ease of Use
8.8
1,002
8.4
228
Ease of Setup
8.2
721
7.7
144
Ease of Admin
8.5
706
8.0
87
Quality of Support
9.0
933
8.3
145
Has the product been a good partner in doing business?
9.2
705
8.9
85
Product Direction (% positive)
9.5
978
8.0
156
Features by Category
File Management
8.3
31
Not enough data
9.2
32
Not enough data
8.9
30
Not enough data
9.0
30
Not enough data
8.2
28
Not enough data
Collaboration
8.9
30
Not enough data
9.1
30
Not enough data
8.2
30
Not enough data
8.7
29
Not enough data
Administration
9.1
30
Not enough data
8.9
31
Not enough data
9.3
30
Not enough data
9.1
30
Not enough data
9.5
28
Not enough data
9.1
28
Not enough data
9.3
28
Not enough data
Platform
8.4
42
Not enough data
9.2
41
Not enough data
8.7
41
Not enough data
8.9
41
Not enough data
8.3
41
Not enough data
Customization
Not enough data
9.5
10
Not enough data
9.4
8
HR Content
Not enough data
9.5
7
Not enough data
9.3
9
Not enough data
9.3
10
Logistics
Not enough data
9.2
10
Not enough data
9.4
8
Not enough data
9.2
8
Management
Not enough data
9.0
7
Not enough data
9.3
9
Not enough data
9.2
8
Not enough data
9.0
7
Not enough data
9.1
9
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Edit
8.9
420
Not enough data
8.9
405
Not enough data
8.7
374
Not enough data
8.8
393
Not enough data
Logistics
9.1
434
Not enough data
8.9
402
Not enough data
8.7
368
Not enough data
9.3
443
Not enough data
9.0
442
Not enough data
Invoice Management
8.8
98
9.2
13
|
Verified
8.4
78
9.3
12
|
Verified
9.1
108
9.2
15
|
Verified
Invoice Processing
8.6
90
9.4
13
|
Verified
7.9
81
9.2
14
|
Verified
9.0
106
9.4
15
|
Verified
8.0
74
8.7
13
|
Verified
Analytics
8.8
91
8.9
14
|
Verified
8.3
71
Feature Not Available
7.9
71
9.0
12
|
Verified
Integration
8.4
85
9.2
13
|
Verified
7.9
71
9.3
12
|
Verified
8.2
70
8.8
15
|
Verified
Risk
8.5
94
Feature Not Available
8.7
95
9.1
9
8.5
86
Feature Not Available
Recovery
8.2
68
Feature Not Available
8.5
102
9.2
10
Audit
8.5
95
8.8
7
8.4
80
Feature Not Available
7.8
68
9.3
7
7.9
77
8.8
8
Fraud
8.2
74
9.2
8
8.3
85
8.8
8
8.5
90
Feature Not Available
Automation Building
8.8
28
|
Verified
Not enough data
8.7
31
|
Verified
Not enough data
8.6
34
|
Verified
Not enough data
8.9
34
|
Verified
Not enough data
9.0
31
|
Verified
Not enough data
8.2
20
|
Verified
Not enough data
Bot Management & Execution
9.0
28
|
Verified
Not enough data
9.2
32
|
Verified
Not enough data
9.2
31
|
Verified
Not enough data
9.0
25
|
Verified
Not enough data
9.0
28
|
Verified
Not enough data
8.9
28
|
Verified
Not enough data
Intelligent Automation
8.9
31
|
Verified
Not enough data
8.4
20
|
Verified
Not enough data
8.1
18
|
Verified
Not enough data
Digital Workflows
8.9
186
|
Verified
Not enough data
8.6
173
|
Verified
Not enough data
9.3
195
|
Verified
Not enough data
Forms
8.8
177
|
Verified
Not enough data
8.9
192
|
Verified
Not enough data
8.6
166
|
Verified
Not enough data
Automation
9.2
195
|
Verified
Not enough data
9.1
183
Not enough data
8.8
177
|
Verified
Not enough data
8.1
131
|
Verified
Not enough data
Operating System
9.1
243
Not enough data
7.3
146
Not enough data
7.3
131
Not enough data
Document Processing
8.9
239
Not enough data
8.6
225
Not enough data
8.0
183
Not enough data
8.5
189
Not enough data
8.4
209
Not enough data
Platform Additional Functionality
8.5
212
Not enough data
8.6
215
Not enough data
8.6
206
Not enough data
Customization
9.1
220
Not enough data
9.0
207
Not enough data
9.1
213
Not enough data
9.0
218
Not enough data
Additional Functionality
8.8
191
Not enough data
7.8
164
Not enough data
9.0
214
Not enough data
7.7
142
Not enough data
8.3
179
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Process Management
8.9
415
8.6
49
8.7
403
8.4
48
8.9
403
8.6
49
8.5
318
8.1
21
8.2
285
8.8
22
8.5
294
Feature Not Available
9.1
353
9.2
21
Customization
9.0
443
8.7
53
9.1
448
8.2
49
9.1
447
8.5
45
8.5
385
8.5
36
8.6
385
8.5
37
Collaboration
8.7
418
8.4
48
8.6
393
8.7
51
8.9
423
8.6
53
9.0
430
8.9
49
Process Development
9.1
352
9.3
20
User Interface Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
File Management
9.0
280
8.6
87
9.4
292
8.8
71
8.9
277
8.5
66
8.9
258
8.8
66
8.7
248
8.2
70
8.8
253
8.4
66
9.2
260
8.4
68
8.5
231
8.0
61
8.7
234
8.2
56
8.9
282
8.6
89
8.9
261
8.2
73
8.0
193
6.9
40
Workflow
9.2
271
9.1
81
9.0
265
8.7
72
9.0
259
8.5
67
9.2
256
9.0
77
8.7
209
8.7
57
Platform
8.6
172
8.5
41
8.9
271
8.6
84
8.6
250
8.5
70
8.8
223
8.6
71
8.4
192
8.5
63
Categories
Categories
Shared Categories
Laserfiche and OnBase are categorized as AP Automation, Enterprise Content Management (ECM), Business Process Management, and Document Management
Unique Categories
Laserfiche is categorized as Document Scanning, Digital Process Automation (DPA), OCR, Online Form Builder, Robotic Process Automation (RPA), and Cloud Content Collaboration
OnBase is categorized as HR Service Delivery and No-Code Development Platforms
Reviews
Reviewers' Company Size
Laserfiche
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OnBase
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Government Administration
38.4%
Education Management
7.5%
Primary/Secondary Education
5.2%
Higher Education
4.4%
Financial Services
4.2%
Other
40.3%
Higher Education
15.4%
Government Administration
13.8%
Financial Services
9.8%
Hospital & Health Care
9.3%
Insurance
8.5%
Other
43.1%
Most Helpful Reviews
Laserfiche
Most Helpful Favorable Review
Brenda D.
Verified User in Primary/Secondary Education
Laserfiche takes the guesswork out of managing your documents. It shines a light on the benefit of a centralized document management system versus a network drive or other cloud-based storage. I also like the automation aspect, that is available in...
Most Helpful Critical Review
Verified User in Computer Software
Importing content is very tedious and difficult sometimes. Random errors will stop mass imports.
OnBase
Most Helpful Favorable Review
Sandy S.
Verified User in Financial Services
It is a full Enterprise Content Management solution. In regards to storage, manipulation and retrieval of data Hyland has covered almost every base and provided dynamic and very usable solutions. It is very easy to integrate this product into your...
Most Helpful Critical Review
Jessica L.
Verified User in Banking
It’s kind of clunky and can load slow sometimes.
Brenda D.
Verified User in Primary/Secondary Education
Laserfiche takes the guesswork out of managing your documents. It shines a light on the benefit of a centralized document management system versus a network drive or other cloud-based storage. I also like the automation aspect, that is available in...
Sandy S.
Verified User in Financial Services
It is a full Enterprise Content Management solution. In regards to storage, manipulation and retrieval of data Hyland has covered almost every base and provided dynamic and very usable solutions. It is very easy to integrate this product into your...
Verified User in Computer Software
Importing content is very tedious and difficult sometimes. Random errors will stop mass imports.
Jessica L.
Verified User in Banking
It’s kind of clunky and can load slow sometimes.
Discussions
Would it be possible to get a trial version of laserfiche RIO etc (e.g. billed weekly/monthly through dedicated server provider Laserfiche would partner with)? Would be great and safer than an offline I guess?
3 comments
JS
I don't believe so however, ask a Laserfiche Employee for the Empower Virtual Machine. This is a free virtual environment that mimics the Full version of...Read more
What is the best way to explain Laserfische to a non-user?
3 comments
GM
Laserfiche started in the 1980's as a means of digitizing paper (hence LaserFICHE as in old school fiche readers) so rooms full of poorly organized paper...Read more
How many individuals in your workplace utilize Laserfiche Forms and Workflow?
2 comments
HI
20 employees minimum.Read more
What is OnBase Document Management?
2 comments
SD
Create, manage, track, archive and put critical business documents and data to work.Read more
Where is enterprise content management (ECM) needed in my organization? Why do we need ECM in our organization?
1 comment
Official Response from OnBase
Hello! Thank you for the question. OnBase is a single enterprise information platform for managing and optimizing content across an organization and...Read more
Why do I need ECM for records management?
1 comment
KH
One central point of storage and recording of task. Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
