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DocuWare Reviews & Product Details

DocuWare Overview

What is DocuWare?

DocuWare provides digital document management and automated workflow solutions to organizations of any size and across all major industries from manufacturing and retail to healthcare and government. With availability in 24 languages and supporting cloud and on-premises deployments, DocuWare currently serves over 19,000 customers and 930,000 users across 100+ countries with a global network of over 800 partners.

DocuWare Details
Product Website
Languages Supported
Arabic, Bulgarian, German, English, Finnish, French, Croatian, Italian, Japanese, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified)
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Product Description

DocuWare’s document management software delivers smart digital workflow and document control for substantial productivity gains without the need for IT resources. Our cloud and on-premises products are a recognized best-fit solution for companies seeking to digitize, automate and transform key processes.

How do you position yourself against your competitors?

User friendly and powerful - DocuWare provides all the functionality needed to transform inefficient, paper-based business processes into effective, digital workflows to improve efficiency and customer service and meet compliance needs. Our user interface is now available in 24 languages, with Slovenian and Vietnamese being the newest additions. For a comprehensive view of DocuWare certifications, visit: start.docuware.com/compliance-and-certifications

DocuWare is built to work within your IT ecosystem. To learn more about DocuWare’s integration offerings across email, team portals, CRM, ERP, HR systems, homegrown software and more, visit: start.docuware.com/integration where our success speaks for itself. DocuWare also integrates with key business hardware like scanners and multifunction devices for effortless conversion of paper to digital.


Seller Details
Seller
DocuWare
Company Website
Year Founded
1988
HQ Location
Beacon, NY
Twitter
@DocuWare
2,306 Twitter followers
LinkedIn® Page
www.linkedin.com
517 employees on LinkedIn®
Description

DocuWare’s document management software delivers smart digital workflow and document control for substantial productivity gains without the need for IT resources. Our cloud and on-premises products are a recognized best-fit solution for companies seeking to digitize, automate and transform key processes.


Mary W.
MW
Overview Provided by:
Marketing Communications Manager at DocuWare Corporation

Recent DocuWare Reviews

Matias M.
MM
Matias M.Small-Business (50 or fewer emp.)
4.5 out of 5
"adds efficiency, reduces search time"
As mentioned in the description, what it has achieved is to reduce unnecessary time in pursuit of better results.
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Lead Generation"
user-friendly interface, seamless integration with other business applications, robust workflow automation capabilities, strong security features, ...
Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"I am a Masters student at Clemson University and currently working at a Big Pharma company"
1) It seamless 2) It helps to have all documents in one place. 3) The workflow automation feature is really valuable. I can automate and integ...
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DocuWare Media

DocuWare Demo - DocuWare Desktop User Interface
With DocuWare’s user-friendly interface and icons, you’ll easily manage documents as well as find helpful office tools such as your document tray, a stapler, pencil, and folders
DocuWare Demo - Seamlessly work on tasks remotely
Easily check oustanding tasks with DocuWare iOS / Android app
DocuWare Demo - Quickly approve invoices on the go
Approve invoices from anywhere with DocuWare iOS / Android app
Play DocuWare Video
Play DocuWare Video
Play DocuWare Video

Official Downloads

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Video Reviews

242 DocuWare Reviews

4.4 out of 5
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242 DocuWare Reviews
4.4 out of 5
242 DocuWare Reviews
4.4 out of 5

DocuWare Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for DocuWareQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Aron S.
AS
IT Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about DocuWare?

IIf well configured in every aspect, Docuware can come in to help translate the paper-based stream into a fully digital (paperless) stream. There are no limits. After the first test flow, our company tried its hand at forms management, thus eliminating a whole series of internal documents and forms that had no digital trail. These forms can be correlated to external or internal Db for retrieval of one or more data. In our case, an integration between ERP and Docuware is a must. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

In our case we made use of the Cloud license.

The price is definitely a bit high, and the gb available is small compared to the growth of companies in the current period (50 GB). Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

Digital transformation, paper abandonment, less ecological footprint Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare

Hello Aron,

Thank you for sharing your detailed experience with DocuWare! We are thrilled to hear that you have successfully utilized our software to transition into a fully digital workflow and eliminate paper-based forms in your organization.

Regarding your concern about the storage and cost of our Cloud license— we appreciate your feedback. We understand that as businesses grow, their data storage needs increase. I’m happy to inform you that with all our Cloud packages, you can add as much Cloud storage as you need to accommodate your company's growth. You can also add additional user licenses or switch to a higher package to ensure that the software scales with your business.

We're glad that DocuWare is helping you achieve digital transformation and reduce your ecological footprint by abandoning paper. If you need more information on adjusting your package or adding more storage, please feel free to reach out to our support team, and we'll be happy to assist you.

Thank you once again for your review and for choosing DocuWare.

Best regards,

The DocuWare Team

jose m.
JM
Graphic Designer/Sales
Design
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about DocuWare?

I always felt safe and secure including a feeling of pride that I had access to all of my documents at any given time. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

I felt like a little past the few times I used it it became sluggish but I was in a dead spot so it may have just been the reception. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

I have not read as much about the software that I should so I cannot voice opinion on this topic. I am currently researching what potentials it has and how I can push the software. I may update my review at a later time. Review collected by and hosted on G2.com.

Vanshika J.
VJ
Lab Scientist I
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about DocuWare?

The features I liked about DocuWare were that the automation was very robust which will allow different kinds of businesses to automate repetitive tasts very easily. The customizations of workflows to fit specific business needs is also very valuable and it can enable businesses tailoring their complex processes with ease. With the seamless integration with other business application, DocuWare will also allow more connected and streamlined workflow across different departments and systems. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

People unfamiliar with document management systems could have difficulties initially, and it could be a challenging learning curve. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

The problems I run into the most is managing vast amounts of documents. With the centralized digital repository, DocuWare makes it easy to store and organize documents quickly. Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare

Hello Vanshika,

Thank you for your thoughtful review and for highlighting the strengths of DocuWare in automation, customization, and integration. We are pleased to hear that our robust features are helping you streamline workflows and tailor processes to effectively manage tasks across various departments. It's our goal to support diverse businesses in enhancing productivity and connectivity, and we’re glad that DocuWare is meeting these needs for you.

We understand and acknowledge your point about the initial learning curve that some users, especially those new to document management systems, might face. To assist with this, we offer comprehensive training resources, including tutorials, webinars, and documentation, to help users become comfortable with the platform. If you have any specific challenges you'd like to share, we'd greatly appreciate hearing them (customer.feedback@docuware.com). We are constantly stiving to improve our training resources and support efforts.

Thank you once again for your feedback.

Best regards,

The DocuWare Team

Tolga K.
TK
Technical Cost Control Executive
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about DocuWare?

I've been using DocuWare in our airline company for the past two years, and it has completely transformed our operational processes. I particularly appreciate the quick search function, and the ability to create custom workflows. Before using DocuWare, we relied on a generic document management system. DocuWare stood out because of its seamless integration with our operations and its scalable architecture. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

I believe the mobile app could be improved for offline access, and the reporting capabilities could be more customizable. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

DocuWare organizes and manages large volumes of documents digitally, eliminating the need for physical storage. This saves space and reduces the time spent searching for documents. Also, we can quickly locate specific documents or records. Review collected by and hosted on G2.com.

Matias M.
MM
Auxiliar administrativo jurídico
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
What do you like best about DocuWare?

As mentioned in the description, what it has achieved is to reduce unnecessary time in pursuit of better results. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

At the moment and strictly speaking of the results I have not found characteristics that I can consider negative. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

It allows you to optimize searches since the necessary information is organized, which saves a lot of time and generates comfort. Review collected by and hosted on G2.com.

Aishwarya P.
AP
Senior Application Analyst
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about DocuWare?

No meed to save paperwork anyone can manage folders digitally without any long process. Very userfriendly. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Everything is good and i did not face any provlem but first time need to understand as it is new. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

It is solving problem of paperwork. I can go anywhere without thinking of documents and I jusy scan it and save. Review collected by and hosted on G2.com.

Amit Kr. M.
AM
Technical Recruiter
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about DocuWare?

I very much like the products and services that are present in DocuWare. It's a very helpful and easily manageable tool. The security standards are they providing and the management services are too good. Frankly, I am not a regular user of DocuWare but overall using experience with DocuWare is very good. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

I dislike the high fees and sometimes there is an issue with OCR services. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

It's solved all management-related documents, like scanning, managing, and OCR problems. All doing this saved my time and that's how it's benefiting me. Time saver and easy process. Review collected by and hosted on G2.com.

DP
Analyst
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about DocuWare?

easy to use interface and managing documents is easy. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

I think DocuWare a bit pricey and feel that customization options could be more flexible. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

DocuWare is helping simplifing the document signing and scanning and by streamlining these processes, it is saving my time and it is reducing the hassle of manual handling. Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare

Hello Divya,

Thank you for taking the time to leave us a review and for your positive comments about DocuWare's easy-to-use interface. We’re delighted to hear that our solution is simplifying document signing and scanning for you, saving you time.

Regarding your concerns about pricing and customization flexibility, we greatly appreciate your feedback. We continuously strive to deliver great value through our comprehensive features and reliable performance, but we understand that every organization's needs and budgets are different.

If you have specific feedback regarding how we can improve our customization options, please share them here: customer.feedback@docuware.com. Our support and professional services teams are also at your disposal to help customize your experience further and ensure you get the most out of your investment in DocuWare.

Thank you once again for choosing DocuWare. We look forward to continuing to serve your document management needs.

Best Wishes,

The DocuWare Team

Verified User in Pharmaceuticals
UP
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
(Original )Information
What do you like best about DocuWare?

1) It seamless

2) It helps to have all documents in one place.

3) The workflow automation feature is really valuable. I can automate and integrates smoothly with other tools. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

1) Centralize training of the features.

2) Updates on the things that we can do better in our current workflow.

3) Sometimes, navigating through the features is overwhelming. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

1) It helped with inefficient paper-based processes and manual workflows, .

2) Helped improve accuracy. Review collected by and hosted on G2.com.

Shahzaib N.
SN
Payroll/ Account Assitant
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about DocuWare?

Its very convenient and accurate processing is fast. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Supplier creation take time and it take 24 hours Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

Scanning documents Review collected by and hosted on G2.com.