Compare Heartland Payroll+ and Paychex 
At a Glance
Market Segments
Small-Business (87.0% of reviews)
Small-Business (75.6% of reviews)
Entry-Level Pricing
No pricing available
Contact Vendor for Pricing
Heartland Payroll+
Star Rating
(134)4.2 out of 5
Market Segments
Small-Business (87.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Heartland Payroll+Paychex
Star Rating
(1,579)4.2 out of 5
Market Segments
Small-Business (75.6% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
Learn more about PaychexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Paychex excels in "Direct Deposit" with a score of 9.4, while Heartland Payroll+ slightly outperforms in "Direct Deposit" with a score of 9.5, indicating a marginal edge in user satisfaction for Heartland in this area.
- Users report that Paychex's "Payroll Entry" feature is rated at 8.8, which is lower than Heartland Payroll+'s score of 9.1, suggesting that Heartland offers a more streamlined payroll entry process.
- G2 users highlight that Paychex's "Quality of Support" is rated at 8.4, whereas Heartland Payroll+ shines with a score of 8.9, indicating that users find Heartland's support more responsive and helpful.
- Users on G2 say that Paychex's "Time Off Accrual" feature scores 8.0, while Heartland Payroll+ has a higher score of 8.5, suggesting that Heartland provides a more effective solution for managing time off.
- Reviewers mention that Paychex's "Check/W-2 Printing" feature is rated at 9.3, which is lower than Heartland Payroll+'s score of 9.7, indicating that Heartland offers a superior experience in printing checks and W-2 forms.
- Users say that while both products have similar star ratings, Heartland Payroll+ has a higher overall score in "Ease of Use" at 8.8 compared to Paychex's 8.5, suggesting that Heartland is generally more user-friendly.
Featured Products
Sponsored
Celayix
(12)
HCM Software
Visit Website
Sponsored
actiTIME
(35)
HCM Software
Visit Website
Sponsored
WestNetLMS
(0)
HCM Software
Visit Website
Pricing
Entry-Level Pricing
Heartland Payroll+
No pricing availableFree Trial
Heartland Payroll+
No trial information availablePaychex
No trial information availableRatings
Meets Requirements
9.1
116
8.7
1,266
Ease of Use
8.8
115
8.5
1,323
Ease of Setup
8.3
78
8.4
941
Ease of Admin
8.7
78
8.6
927
Quality of Support
8.9
115
8.4
1,221
Has the product been a good partner in doing business?
8.7
78
8.6
927
Product Direction (% positive)
7.7
112
7.6
1,241
Features by Category
Core HR
Not enough data
8.2
110
Not enough data
7.9
103
Not enough data
8.0
49
Not enough data
8.2
73
Not enough data
8.4
110
Not enough data
7.8
111
Generative AI
Not enough data
Feature Not Available
Platform
Not enough data
7.7
294
Not enough data
7.7
148
Not enough data
Feature Not Available
Not enough data
8.3
382
Not enough data
8.6
391
Not enough data
8.1
275
Not enough data
8.4
383
Not enough data
8.6
405
Expense Reports
Not enough data
8.6
37
|
Verified
Not enough data
8.3
30
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
23
|
Verified
Not enough data
8.8
35
|
Verified
Not enough data
Feature Not Available
Not enough data
7.5
17
|
Verified
Travel Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
14
|
Verified
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
67
|
Verified
Mobile
Not enough data
7.8
23
|
Verified
Not enough data
7.7
19
|
Verified
Not enough data
Feature Not Available
Platform
Not enough data
Feature Not Available
Not enough data
7.8
22
|
Verified
Administration
Not enough data
8.6
24
|
Verified
Administration
Not enough data
8.1
127
|
Verified
Not enough data
8.0
129
|
Verified
Not enough data
8.1
133
|
Verified
Not enough data
8.0
123
|
Verified
Not enough data
8.3
190
|
Verified
Platform
Not enough data
8.3
208
|
Verified
Not enough data
7.8
91
|
Verified
Not enough data
7.4
27
Not enough data
8.2
200
|
Verified
Not enough data
8.1
141
|
Verified
Not enough data
7.9
68
|
Verified
Employee Self Service
8.6
75
|
Verified
8.7
818
|
Verified
8.8
33
|
Verified
8.2
513
|
Verified
7.0
25
|
Verified
8.4
497
|
Verified
Administration
9.1
83
|
Verified
8.8
822
|
Verified
8.5
50
|
Verified
8.0
528
|
Verified
9.5
87
|
Verified
9.4
896
|
Verified
Not enough data
8.7
374
|
Verified
9.2
77
|
Verified
9.0
747
|
Verified
9.2
45
|
Verified
8.9
532
|
Verified
9.3
41
|
Verified
8.7
424
|
Verified
9.7
63
|
Verified
9.2
750
|
Verified
9.6
74
|
Verified
9.2
800
|
Verified
Taxes
9.2
85
|
Verified
9.2
849
|
Verified
9.0
80
|
Verified
9.1
804
|
Verified
Feature Not Available
9.2
798
|
Verified
Integration
8.5
19
|
Verified
7.9
235
|
Verified
8.6
21
|
Verified
7.9
276
|
Verified
9.0
22
|
Verified
7.8
279
|
Verified
8.3
15
|
Verified
7.8
240
|
Verified
Platform
8.9
82
|
Verified
8.6
832
|
Verified
8.9
77
|
Verified
8.7
809
|
Verified
8.7
85
|
Verified
8.8
843
|
Verified
9.0
64
|
Verified
8.8
697
|
Verified
Benefits Administration Platform Features
Not enough data
8.3
223
Not enough data
8.0
187
Not enough data
7.2
104
Not enough data
8.4
163
Not enough data
8.7
180
Not enough data
8.3
215
Not enough data
8.5
201
Not enough data
8.1
144
Benefits Administration Platform Features
Not enough data
8.3
223
Not enough data
8.0
187
Not enough data
7.2
104
Not enough data
8.4
163
Not enough data
8.7
180
Not enough data
8.3
215
Not enough data
8.5
201
Not enough data
8.3
216
Not enough data
8.1
144
Not enough data
7.8
96
Not enough data
6.7
13
Not enough data
7.6
17
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
7.7
294
Not enough data
7.7
148
Not enough data
Feature Not Available
Not enough data
8.3
382
Not enough data
8.6
391
Not enough data
8.1
275
Not enough data
8.4
383
Not enough data
8.6
405
Compliance
Not enough data
6.7
10
Not enough data
6.7
8
Not enough data
6.7
10
Platform
Not enough data
6.5
9
Not enough data
7.0
9
Not enough data
7.3
8
Support
Not enough data
6.2
10
Not enough data
7.0
9
Not enough data
6.9
8
Not enough data
7.2
10
Not enough data
6.9
12
Not enough data
6.5
12
Not enough data
6.5
11
Automation
Not enough data
7.6
20
Logistics
Not enough data
8.3
25
Not enough data
7.9
22
Not enough data
7.3
18
Management
Not enough data
7.1
14
Not enough data
7.7
15
Not enough data
7.8
21
Not enough data
8.1
24
Not enough data
8.4
24
Not enough data
8.5
25
Not enough data
7.9
22
Monitoring
Not enough data
8.0
19
Not enough data
7.7
20
Not enough data
7.6
19
Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Recruiting and Onboarding
Not enough data
6.8
21
Not enough data
7.0
45
Not enough data
7.6
22
|
Verified
Platform
Not enough data
7.7
294
Not enough data
7.7
148
Not enough data
Feature Not Available
Not enough data
8.3
382
Not enough data
8.6
391
Not enough data
8.1
275
Not enough data
8.4
383
Not enough data
8.6
405
Background Check Administration
Not enough data
8.0
18
Not enough data
8.8
7
Not enough data
8.6
7
Background Check Data
Not enough data
8.3
5
Not enough data
7.3
5
Not enough data
8.3
7
Background Check Additional Functionality
Not enough data
7.2
6
Not enough data
8.0
5
Not enough data
Not enough data
Performance reviews
Not enough data
6.3
5
Not enough data
7.9
7
Not enough data
6.1
6
Goals
Not enough data
6.9
6
Not enough data
7.0
5
Feedback
Not enough data
7.4
7
Not enough data
7.5
6
Not enough data
7.5
6
Not enough data
7.0
5
Data
Not enough data
7.5
6
Not enough data
7.4
7
Reports
Not enough data
7.9
8
Not enough data
7.6
9
Not enough data
7.6
9
Not enough data
9.4
9
Cleaning
Not enough data
8.0
10
Not enough data
8.5
9
Not enough data
9.1
9
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Sourcing
Not enough data
7.9
12
Not enough data
8.3
18
Not enough data
8.2
14
Not enough data
7.9
14
Not enough data
8.1
12
Candidate Management
Not enough data
8.4
22
Not enough data
7.4
18
Not enough data
8.5
23
Not enough data
8.5
17
Not enough data
8.4
20
Not enough data
8.0
14
Not enough data
7.1
15
Not enough data
8.3
16
Platform
Not enough data
7.7
294
Not enough data
7.7
148
Not enough data
Feature Not Available
Not enough data
8.3
382
Not enough data
8.6
391
Not enough data
8.1
275
Not enough data
8.4
383
Not enough data
8.6
405
Platform Content
Not enough data
8.1
100
Not enough data
8.4
108
Not enough data
8.5
90
Not enough data
7.7
43
Not enough data
7.3
42
Not enough data
7.3
42
Platform Additional Functionality
Not enough data
8.6
125
Not enough data
7.8
47
Not enough data
8.1
57
Not enough data
8.0
79
Not enough data
8.0
97
Platform Data
Not enough data
8.1
52
Not enough data
8.1
74
Not enough data
8.0
59
Platform
Not enough data
7.7
294
Not enough data
7.7
148
Not enough data
Feature Not Available
Not enough data
8.3
382
Not enough data
8.6
391
Not enough data
8.1
275
Not enough data
8.4
383
Not enough data
8.6
405
Recruiting and Onboarding
Not enough data
7.0
45
Not enough data
8.4
113
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
LMS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Interface
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Time Tracking
Not enough data
8.4
209
Not enough data
8.5
124
Not enough data
8.5
87
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
67
|
Verified
Mobile Time Tracking
Not enough data
8.4
142
Administration
Not enough data
8.1
127
|
Verified
Not enough data
8.0
129
|
Verified
Not enough data
8.1
133
|
Verified
Not enough data
8.0
123
|
Verified
Not enough data
8.3
190
|
Verified
Platform
Not enough data
8.3
208
|
Verified
Not enough data
7.8
91
|
Verified
Not enough data
7.4
27
Not enough data
8.2
200
|
Verified
Not enough data
8.1
141
|
Verified
Not enough data
7.9
68
|
Verified
Platform
Not enough data
7.7
294
Not enough data
7.7
148
Not enough data
Feature Not Available
Not enough data
8.3
382
Not enough data
8.6
391
Not enough data
8.1
275
Not enough data
8.4
383
Not enough data
8.6
405
Platform
Not enough data
7.7
294
Not enough data
7.7
148
Not enough data
Feature Not Available
Not enough data
8.3
382
Not enough data
8.6
391
Not enough data
8.1
275
Not enough data
8.4
383
Not enough data
8.6
405
Workforce Management Platform Features
Not enough data
8.8
30
Not enough data
8.3
26
Not enough data
8.7
67
Not enough data
8.5
66
Not enough data
8.5
28
Not enough data
Feature Not Available
Not enough data
8.9
40
Not enough data
9.1
58
Not enough data
7.8
26
Not enough data
8.5
37
Platform
Not enough data
7.7
294
Not enough data
7.7
148
Not enough data
Feature Not Available
Not enough data
8.3
382
Not enough data
8.6
391
Not enough data
8.1
275
Not enough data
8.4
383
Not enough data
8.6
405
Categories
Categories
Shared Categories
Heartland Payroll+ and Paychex are categorized as Payroll
Unique Categories
Heartland Payroll+ has no unique categories
Paychex is categorized as PEO Providers, HR Analytics, Onboarding, Applicant Tracking Systems (ATS), Benefits Administration, Corporate Learning Management Systems, Time Tracking, Expense Management, Core HR, Workforce Management, Performance Management, HCM Software, Candidate Relationship Management, Background Check, and Time & Attendance
Reviews
Reviewers' Company Size
Heartland Payroll+
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Paychex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
7.6%
Construction
7.6%
Insurance
6.1%
Restaurants
5.3%
Non-Profit Organization Management
5.3%
Other
67.9%
Non-Profit Organization Management
7.1%
Construction
6.3%
Hospital & Health Care
4.7%
Real Estate
4.0%
Accounting
3.8%
Other
74.1%
Most Helpful Reviews
Heartland Payroll+
Most Helpful Favorable Review
Misty B.
Verified User in Education Management
The payroll specialist is always available or very prompt in returning calls. She will take the time to walk you through each step and assist in reviewing to make sure everything is correct.
Most Helpful Critical Review
Verified User in Human Resources
Since we signed up a few months ago each pay period there have been anywhere from 5-12 people missing pay, people with incorrect wages, every pay period. We will submit changes and they go missed or not adjusted, not to mention we were told we would have 1...
Paychex
Most Helpful Favorable Review
Verified User in Business Supplies and Equipment
Paychex has an easy to understand and update HR sight. It was used extensively to post policies andbenefit renewal information. The Performance Review creation options are very customizable...for both Employee and Manager input. The time off request...
Most Helpful Critical Review
Verified User in Internet
I feel as though Paychex is falling behind the last two years. The software is outdated compared to other payroll vendors and my rep is harder is rarely available due to a higher volume of clients. I really hope Paychex can jump forward into this century...
Misty B.
Verified User in Education Management
The payroll specialist is always available or very prompt in returning calls. She will take the time to walk you through each step and assist in reviewing to make sure everything is correct.
Verified User in Business Supplies and Equipment
Paychex has an easy to understand and update HR sight. It was used extensively to post policies andbenefit renewal information. The Performance Review creation options are very customizable...for both Employee and Manager input. The time off request...
Verified User in Human Resources
Since we signed up a few months ago each pay period there have been anywhere from 5-12 people missing pay, people with incorrect wages, every pay period. We will submit changes and they go missed or not adjusted, not to mention we were told we would have 1...
Verified User in Internet
I feel as though Paychex is falling behind the last two years. The software is outdated compared to other payroll vendors and my rep is harder is rarely available due to a higher volume of clients. I really hope Paychex can jump forward into this century...
Discussions
How can I get my employee set up to view her payroll details?
1 comment
Official Response from Heartland Payroll+
Employees are always able to see their check details on their pay stub. However, if they have a direct deposit and do not receive a hard direct deposit slip,...Read more
Is there a way to add an Earning at the end of month payroll, every other payroll automatically?
1 comment
Official Response from Heartland Payroll+
Yes, we can set that up in the system for a client. Your dedicated payroll specialist would be able to create additional payroll grids and earning codes (or...Read more
Heartland Payroll+ has no more discussions with answers
We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?
7 comments
EG
There is probably a base rate, determined by a minimum number of employees. As long as you have more than the minimum number of employees, the fee would be...Read more
Paycheck Stubs
3 comments
EG
15 minutes does not seem like an inordinate amount of time for a payroll to be processed, especially if you are submitting it on a day when a multitude of...Read more
Could you gear the instructions to the CLIENT instead of the PayChex representative?
2 comments
EG
Paychex provided a printout that we give to employees that tells them how to set up their accounts. When I set up the company's online account a few years...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy