We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?

Every account is supposed to have an account administrator with Paychex. You can discuss the fees with your account administrator. I have found them to be very helpful!

There is a minimum fee as well as ranges of employees that determines the cost. Check to see if you've moved from one range to another.

There is an Employees scale that determines what rate you fall into... so if your employee reduction didn't move you into another rate category, then the rate would remain the same.

There is probably a base rate, determined by a minimum number of employees. As long as you have more than the minimum number of employees, the fee would be reduced if the number of employees was reduced, or increased if you added more employees. I would check your agreement to see how the fee is calculated.

Number of employees determine your fees. It is tier system.

There are several factors that go in to it, not just number of employees, like how often your payroll runs, what services you use, etc. And yes, like Liz said, the number of employees is a range, not just individual.

I believe the service fee is through a range employee count not individually.