Compare Gusto and Paychex 
At a Glance
Market Segments
Small-Business (91.8% of reviews)
Small-Business (75.7% of reviews)
Entry-Level Pricing
Starting at $49.00
Contact Vendor for Pricing
Gusto
Star Rating
(2,344)4.5 out of 5
Market Segments
Small-Business (91.8% of reviews)
Entry-Level Pricing
Starting at $49.00
Free Trial is available
Learn more about GustoPaychex
Star Rating
(1,585)4.2 out of 5
Market Segments
Small-Business (75.7% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
Learn more about PaychexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gusto excels in ease of use, with a score of 9.5 compared to Paychex's 8.5. Reviewers mention that Gusto's intuitive interface makes navigation straightforward, which is particularly beneficial for small businesses without dedicated HR staff.
- Reviewers mention that Gusto's mobile app is highly rated at 8.9, allowing employees to access their information and manage benefits on the go. In contrast, Paychex's mobile capabilities score lower at 8.4, indicating a less robust mobile experience.
- Users on G2 highlight Gusto's superior benefits administration features, scoring 8.8, while Paychex lags behind at 7.8. Reviewers say that Gusto's benefits record management and enrollment planning tools are particularly user-friendly and efficient.
- Reviewers mention that Paychex offers strong compliance support, but it scores lower at 6.7 compared to Gusto's 9.1. Users report that Gusto provides better regulatory compliance features, making it easier for businesses to stay compliant with changing laws.
- Users say that Gusto's payroll entry process is seamless, scoring 9.5, while Paychex's payroll entry is rated at 8.8. Reviewers mention that Gusto's direct deposit feature is particularly praised for its reliability and ease of setup.
- G2 users report that Gusto's customer support is rated higher at 8.8 compared to Paychex's 8.4. Reviewers mention that Gusto's support team is responsive and helpful, which is crucial for businesses needing quick assistance with payroll and HR issues.
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Pricing
Entry-Level Pricing
Gusto
Pricing
Starting at $49.00
Starting at $49 per month, Gusto is available in three plans: Simple ($49/month + $6 per user/month), Plus ($80/month + $12 per user/month), and Premium (Exclusive pricing).
Visit gusto.com/product/pricing to learn about each plan!
- 1 Month Free Trial
Free Trial
Gusto
Free Trial is available
Paychex
No trial information availableRatings
Meets Requirements
9.2
1,996
8.7
1,270
Ease of Use
9.4
2,066
8.5
1,329
Ease of Setup
9.2
1,254
8.4
946
Ease of Admin
9.2
1,102
8.6
930
Quality of Support
8.8
1,779
8.4
1,225
Has the product been a good partner in doing business?
8.9
1,107
8.6
930
Product Direction (% positive)
8.9
2,055
7.6
1,245
Features by Category
Core HR
9.0
333
8.1
111
9.0
329
7.9
104
8.1
239
7.9
50
8.8
294
8.1
74
8.9
308
8.4
111
8.8
302
7.8
112
Generative AI
Feature Not Available
Feature Not Available
Platform
8.3
657
7.6
295
8.2
523
7.7
149
Feature Not Available
Feature Not Available
9.1
696
8.3
383
9.3
697
8.6
392
9.0
618
8.1
276
8.9
682
8.3
384
9.1
710
8.6
406
Expense Reports
Not enough data
8.6
37
|
Verified
Not enough data
8.3
30
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
23
|
Verified
Not enough data
8.8
35
|
Verified
Not enough data
Feature Not Available
Not enough data
7.5
17
|
Verified
Travel Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
14
|
Verified
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
67
|
Verified
Mobile
Not enough data
7.8
23
|
Verified
Not enough data
7.7
19
|
Verified
Not enough data
Feature Not Available
Platform
Not enough data
Feature Not Available
Not enough data
7.8
22
|
Verified
Administration
Not enough data
8.6
24
|
Verified
Administration
Not enough data
8.1
127
|
Verified
Not enough data
8.0
129
|
Verified
Not enough data
8.1
133
|
Verified
Not enough data
8.0
123
|
Verified
Not enough data
8.3
190
|
Verified
Platform
Not enough data
8.3
208
|
Verified
Not enough data
7.8
91
|
Verified
Not enough data
7.4
27
Not enough data
8.2
200
|
Verified
Not enough data
8.1
141
|
Verified
Not enough data
7.9
68
|
Verified
Employee Self Service
9.5
1493
|
Verified
8.7
821
|
Verified
8.8
1124
|
Verified
8.2
516
|
Verified
8.9
1178
|
Verified
8.4
500
|
Verified
Administration
9.5
1459
|
Verified
8.8
825
|
Verified
9.0
1163
|
Verified
8.0
531
|
Verified
9.7
1575
|
Verified
9.4
899
|
Verified
9.0
1090
|
Verified
8.7
377
|
Verified
9.2
1281
|
Verified
9.0
750
|
Verified
8.7
908
|
Verified
8.8
535
|
Verified
9.1
1059
|
Verified
8.7
427
|
Verified
9.3
1211
|
Verified
9.2
753
|
Verified
9.4
1251
|
Verified
9.2
803
|
Verified
Taxes
9.4
1441
|
Verified
9.2
851
|
Verified
9.3
1364
|
Verified
9.1
807
|
Verified
Feature Not Available
9.2
800
|
Verified
Integration
8.6
933
|
Verified
7.9
237
|
Verified
8.7
956
|
Verified
7.9
278
|
Verified
8.8
1036
|
Verified
7.8
281
|
Verified
8.6
840
|
Verified
7.8
242
|
Verified
Platform
9.1
1350
|
Verified
8.6
835
|
Verified
9.3
1355
|
Verified
8.7
812
|
Verified
9.5
1445
|
Verified
8.8
846
|
Verified
9.2
1255
|
Verified
8.8
699
|
Verified
Benefits Administration Platform Features
8.8
471
8.3
224
8.7
438
8.0
188
8.3
368
7.1
105
8.9
440
8.4
164
9.2
441
8.6
181
9.2
464
8.3
216
9.0
415
8.5
202
8.7
389
8.0
145
Benefits Administration Platform Features
8.8
471
8.3
224
8.7
438
8.0
188
8.3
368
7.1
105
8.9
440
8.4
164
9.2
441
8.6
181
9.2
464
8.3
216
9.0
415
8.5
202
9.1
366
8.3
217
8.7
389
8.0
145
8.5
308
7.7
97
8.2
219
6.2
14
8.9
259
7.2
18
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Platform
8.3
657
7.6
295
8.2
523
7.7
149
Feature Not Available
Feature Not Available
9.1
696
8.3
383
9.3
697
8.6
392
9.0
618
8.1
276
8.9
682
8.3
384
9.1
710
8.6
406
Compliance
Not enough data
6.7
10
Not enough data
6.7
8
Not enough data
6.7
10
Platform
Not enough data
6.5
9
Not enough data
7.0
9
Not enough data
7.3
8
Support
Not enough data
6.2
10
Not enough data
7.0
9
Not enough data
6.9
8
Not enough data
7.2
10
Not enough data
6.9
12
Not enough data
6.5
12
Not enough data
6.5
11
Automation
Not enough data
7.6
20
Logistics
Not enough data
8.3
25
Not enough data
7.9
22
Not enough data
7.3
18
Management
Not enough data
7.1
14
Not enough data
7.7
15
Not enough data
7.8
21
Not enough data
8.1
24
Not enough data
8.4
24
Not enough data
8.5
25
Not enough data
7.9
22
Monitoring
Not enough data
8.0
19
Not enough data
7.7
20
Not enough data
7.6
19
Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Recruiting and Onboarding
Not enough data
6.8
21
7.7
213
7.0
45
Not enough data
7.6
22
|
Verified
Platform
8.3
657
7.6
295
8.2
523
7.7
149
Feature Not Available
Feature Not Available
9.1
696
8.3
383
9.3
697
8.6
392
9.0
618
8.1
276
8.9
682
8.3
384
9.1
710
8.6
406
Background Check Administration
Not enough data
8.0
18
Not enough data
8.8
7
Not enough data
8.6
7
Background Check Data
Not enough data
8.3
5
Not enough data
7.3
5
Not enough data
8.3
7
Background Check Additional Functionality
Not enough data
7.2
6
Not enough data
8.0
5
Not enough data
Not enough data
Platform Basics
8.2
16
Not enough data
9.3
17
Not enough data
9.3
16
Not enough data
Platform Performance
8.9
18
Not enough data
8.0
15
Not enough data
Platform Functionality
9.2
17
Not enough data
8.5
17
Not enough data
8.9
15
Not enough data
Platform Additional Functionality
8.8
16
Not enough data
8.1
13
Not enough data
7.7
13
Not enough data
Generative AI
6.5
13
Not enough data
Performance reviews
Not enough data
6.3
5
Not enough data
7.9
7
Not enough data
6.1
6
Goals
Not enough data
6.9
6
Not enough data
7.0
5
Feedback
Not enough data
7.4
7
Not enough data
7.5
6
Not enough data
7.5
6
Not enough data
7.0
5
Data
Not enough data
7.5
6
Not enough data
7.4
7
Platform Basics
9.2
295
Not enough data
9.3
298
Not enough data
Platform Administration
8.6
253
Not enough data
9.1
288
Not enough data
9.1
298
Not enough data
Platform Payment Content
8.8
284
Not enough data
8.3
202
Not enough data
9.2
275
Not enough data
Reports
Not enough data
7.9
8
Not enough data
7.6
9
Not enough data
7.6
9
Not enough data
9.4
9
Cleaning
Not enough data
8.0
10
Not enough data
8.5
9
Not enough data
9.1
9
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Sourcing
Not enough data
7.9
12
Not enough data
8.3
18
Not enough data
8.2
14
Not enough data
7.9
14
Not enough data
8.1
12
Candidate Management
Not enough data
8.4
22
Not enough data
7.4
18
Not enough data
8.5
23
Not enough data
8.5
17
Not enough data
8.4
20
Not enough data
8.0
14
Not enough data
7.1
15
Not enough data
8.3
16
Platform
8.3
657
7.6
295
8.2
523
7.7
149
Feature Not Available
Feature Not Available
9.1
696
8.3
383
9.3
697
8.6
392
9.0
618
8.1
276
8.9
682
8.3
384
9.1
710
8.6
406
Platform Content
8.7
292
8.1
100
8.9
294
8.4
108
9.1
295
8.5
90
8.2
253
7.7
43
8.6
262
7.3
42
8.4
260
7.3
42
Platform Additional Functionality
9.3
284
8.6
125
8.8
264
7.8
47
8.2
248
8.1
57
8.9
276
8.0
79
9.2
286
8.0
97
Platform Data
8.3
221
8.1
52
8.8
246
8.1
74
9.1
242
8.0
59
Platform
8.3
657
7.6
295
8.2
523
7.7
149
Feature Not Available
Feature Not Available
9.1
696
8.3
383
9.3
697
8.6
392
9.0
618
8.1
276
8.9
682
8.3
384
9.1
710
8.6
406
Recruiting and Onboarding
7.7
213
7.0
45
9.2
261
8.4
113
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
LMS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Interface
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Time Tracking
Not enough data
8.4
209
Not enough data
8.5
124
Not enough data
8.5
87
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
67
|
Verified
Mobile Time Tracking
Not enough data
8.4
142
Administration
Not enough data
8.1
127
|
Verified
Not enough data
8.0
129
|
Verified
Not enough data
8.1
133
|
Verified
Not enough data
8.0
123
|
Verified
Not enough data
8.3
190
|
Verified
Platform
Not enough data
8.3
208
|
Verified
Not enough data
7.8
91
|
Verified
Not enough data
7.4
27
Not enough data
8.2
200
|
Verified
Not enough data
8.1
141
|
Verified
Not enough data
7.9
68
|
Verified
Platform
8.3
657
7.6
295
8.2
523
7.7
149
Feature Not Available
Feature Not Available
9.1
696
8.3
383
9.3
697
8.6
392
9.0
618
8.1
276
8.9
682
8.3
384
9.1
710
8.6
406
Platform
8.3
657
7.6
295
8.2
523
7.7
149
Feature Not Available
Feature Not Available
9.1
696
8.3
383
9.3
697
8.6
392
9.0
618
8.1
276
8.9
682
8.3
384
9.1
710
8.6
406
Workforce Management Platform Features
Not enough data
8.8
30
Not enough data
8.3
26
Not enough data
8.7
67
Not enough data
8.5
66
Not enough data
8.5
28
Not enough data
Feature Not Available
Not enough data
8.9
40
Not enough data
9.1
58
Not enough data
7.8
26
Not enough data
8.5
37
Platform
8.3
657
7.6
295
8.2
523
7.7
149
Feature Not Available
Feature Not Available
9.1
696
8.3
383
9.3
697
8.6
392
9.0
618
8.1
276
8.9
682
8.3
384
9.1
710
8.6
406
Categories
Categories
Shared Categories
Gusto and Paychex are categorized as Onboarding, Benefits Administration, Core HR, and Payroll
Unique Categories
Gusto is categorized as Contractor Payments and Contractor Management
Reviews
Reviewers' Company Size
Gusto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Paychex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
7.2%
Non-Profit Organization Management
6.2%
Accounting
6.0%
Marketing and Advertising
5.1%
Information Technology and Services
4.3%
Other
71.1%
Non-Profit Organization Management
7.1%
Construction
6.2%
Hospital & Health Care
4.7%
Real Estate
4.0%
Accounting
3.8%
Other
74.2%
Most Helpful Reviews
Gusto
Most Helpful Favorable Review
Alex L.
Verified User in Design
ZenPayroll makes payroll a seamless headache free experience. Hiring employees is easy, and you can do it all online. The best thing is that they file all of your paperwork for you. Never again do you need to fill out new hire paperwork, mail it in, wait...
Most Helpful Critical Review
Emily P.
Verified User in Insurance
When onboarding, you are completely alone. It is you and their website. They tell you what info to input but it is very easy to make a mistake. I don't know if I made the mistake or if the website did but the NC Unemployment Tax was set to pay quarterly...
Paychex
Most Helpful Favorable Review
Jeff L.
Verified User in Utilities
We have been very happy with the level of service and expertise of the Paychex staff. The web site is easy to navigate and submit payroll information. Keeps things simple.
Most Helpful Critical Review
Verified User in Non-Profit Organization Management
Paychex Preview cannot handle cross period reporting so if you have a fiscal calendar you are in for a world of hurt. Paychex has an integrated system and their component systems, Preview, HR Online and Time & Labor Online do not talk to each other...
Alex L.
Verified User in Design
ZenPayroll makes payroll a seamless headache free experience. Hiring employees is easy, and you can do it all online. The best thing is that they file all of your paperwork for you. Never again do you need to fill out new hire paperwork, mail it in, wait...
Jeff L.
Verified User in Utilities
We have been very happy with the level of service and expertise of the Paychex staff. The web site is easy to navigate and submit payroll information. Keeps things simple.
Emily P.
Verified User in Insurance
When onboarding, you are completely alone. It is you and their website. They tell you what info to input but it is very easy to make a mistake. I don't know if I made the mistake or if the website did but the NC Unemployment Tax was set to pay quarterly...
Verified User in Non-Profit Organization Management
Paychex Preview cannot handle cross period reporting so if you have a fiscal calendar you are in for a world of hurt. Paychex has an integrated system and their component systems, Preview, HR Online and Time & Labor Online do not talk to each other...
Discussions
Is gusto payroll safe?
2 comments
SD
Yes, it is secureRead more
Is there an app for Gusto payroll?
2 comments
TC
No, only for employees. You can only run payroll using a browser.Read more
Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?
2 comments
Official Response from Gusto
Hi there, we see you've been in touch with several customer support advocates and managers to help go through the situation as well as provide options for...Read more
We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?
7 comments
EG
There is probably a base rate, determined by a minimum number of employees. As long as you have more than the minimum number of employees, the fee would be...Read more
Paycheck Stubs
3 comments
EG
15 minutes does not seem like an inordinate amount of time for a payroll to be processed, especially if you are submitting it on a day when a multitude of...Read more
Could you gear the instructions to the CLIENT instead of the PayChex representative?
2 comments
EG
Paychex provided a printout that we give to employees that tells them how to set up their accounts. When I set up the company's online account a few years...Read more
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