Compare Drift and Verse.ai 
At a Glance
Market Segments
Mid-Market (51.6% of reviews)
Small-Business (82.1% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
No pricing available
Drift
Star Rating
(1,251)4.4 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansVerse.ai
Star Rating
(42)4.9 out of 5
Market Segments
Small-Business (82.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Verse.aiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Drift excels in its live chat functionality, with a score of 9.1, making it a preferred choice for businesses that prioritize real-time customer interaction. In contrast, Verse.ai's live chat feature is not rated, indicating a potential gap in this area.
- Reviewers mention that Verse.ai shines in its AI capabilities, particularly in AI text generation and summarization, scoring 9.7 and 9.6 respectively. Drift, while competent, scores lower in these areas, with ratings of 8.2 for AI and 8.5 for sequencing, suggesting that Verse.ai may offer more advanced AI-driven features.
- G2 users highlight that Verse.ai provides a superior self-service experience, with a score of 8.5 for personalization and 8.2 for mobile optimization, compared to Drift's lower scores in similar categories. This indicates that Verse.ai may be better suited for users who value a robust self-service platform.
- Users on G2 report that Drift's customer support quality is rated at 8.8, which is commendable, but Verse.ai outperforms it with a score of 9.6. This suggests that businesses looking for reliable support may find Verse.ai to be a more dependable partner.
- Reviewers mention that Drift's integration capabilities, particularly with Salesforce, score 8.0, while Verse.ai's overall integration functionality is rated slightly lower at 8.0. However, users note that Verse.ai's seamless integration with various platforms enhances its usability, making it a strong contender for businesses needing extensive integrations.
- Users say that Drift's opportunity and pipeline management score of 8.0 is solid, but Verse.ai's score of 8.9 indicates a more robust feature set in this area, which could be crucial for businesses focused on sales and lead management.
Featured Products
Sponsored
Default
(52)
Customer Self-Service
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Customerly
(35)
Customer Self-Service
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AiSDR
(33)
Customer Self-Service
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Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Verse.ai
No pricing availableFree Trial
Drift
Free Trial is available
Verse.ai
No trial information availableRatings
Meets Requirements
8.7
1,014
9.5
21
Ease of Use
8.7
1,027
9.8
20
Ease of Setup
8.5
505
8.5
11
Ease of Admin
8.5
472
9.6
12
Quality of Support
8.8
935
9.6
21
Has the product been a good partner in doing business?
8.9
471
9.9
20
Product Direction (% positive)
8.9
992
8.9
21
Features by Category
Messenger
8.5
203
|
Verified
9.4
6
|
Verified
8.2
201
|
Verified
9.7
6
|
Verified
9.1
273
|
Verified
Not enough data
8.5
250
|
Verified
9.7
6
|
Verified
Channels
7.9
116
|
Verified
Not enough data
8.9
249
|
Verified
Not enough data
7.7
91
|
Verified
10.0
7
|
Verified
7.6
81
|
Verified
Not enough data
7.8
90
|
Verified
Not enough data
Customers
8.6
224
|
Verified
10.0
5
|
Verified
8.4
202
|
Verified
10.0
5
8.1
241
|
Verified
10.0
6
|
Verified
8.7
240
|
Verified
10.0
5
|
Verified
8.5
244
|
Verified
9.4
6
|
Verified
Lead Facilitation
8.9
315
|
Verified
8.6
6
8.2
309
|
Verified
9.1
11
|
Verified
8.2
288
|
Verified
9.7
10
|
Verified
8.7
304
|
Verified
9.6
8
|
Verified
Organization
8.0
265
|
Verified
8.9
6
|
Verified
8.0
269
|
Verified
8.8
7
|
Verified
8.3
276
|
Verified
8.0
11
|
Verified
Performance Analysis
7.8
241
|
Verified
8.1
7
|
Verified
8.0
261
|
Verified
8.7
9
|
Verified
Sales Analysis
7.5
215
|
Verified
Not enough data
7.7
221
|
Verified
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Data Availability
8.1
56
Not enough data
8.2
57
Not enough data
8.1
53
Not enough data
Platform Additional Functionality
8.7
55
Not enough data
8.4
53
Not enough data
8.2
49
Not enough data
8.1
61
Not enough data
8.8
61
Not enough data
Responses
8.2
280
Not enough data
8.3
268
Not enough data
8.4
303
Not enough data
8.1
273
Not enough data
8.0
228
Not enough data
Platform
8.9
309
Not enough data
8.4
291
Not enough data
8.4
275
Not enough data
8.1
281
Not enough data
7.9
240
Not enough data
8.4
261
Not enough data
8.2
286
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Conversational Platform
8.6
167
Not enough data
8.4
117
Not enough data
8.7
128
Not enough data
8.6
92
Not enough data
Support Automation
Feature Not Available
Not enough data
8.4
147
Not enough data
8.7
138
Not enough data
8.4
92
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integrations
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Not enough data
Branding & Customizatio
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Not enough data
Automatic Rules & Configurations
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Not enough data
Customer Support
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
Automation
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Not enough data
Artificial Intelligence
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
9.2
541
|
Verified
Not enough data
8.5
537
|
Verified
Not enough data
7.8
322
|
Verified
Not enough data
8.6
413
|
Verified
Not enough data
7.8
188
Not enough data
Internal Use
8.4
460
|
Verified
Not enough data
8.7
470
|
Verified
Not enough data
8.5
471
|
Verified
Not enough data
8.2
408
|
Verified
Not enough data
8.3
371
|
Verified
Not enough data
8.0
401
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.1
57
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
8.5
57
Not enough data
Self-Service Platform
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.5
58
Not enough data
Categories
Categories
Shared Categories
Drift and Verse.ai are categorized as AI Sales Assistant and Conversational Marketing
Unique Categories
Drift is categorized as Business Scheduling, Buyer Intent Data Providers, Conversational Support, Chatbots, Bot Platforms, Live Chat, Customer Self-Service, and Customer Service Automation
Verse.ai has no unique categories
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verse.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.7%
Information Technology and Services
20.6%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.4%
Real Estate
56.4%
Financial Services
23.1%
Marketing and Advertising
5.1%
Renewables & Environment
2.6%
Professional Training & Coaching
2.6%
Other
10.3%
Most Helpful Reviews
Drift
Most Helpful Favorable Review
Justin M.
Verified User in Information Technology and Services
There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...
Most Helpful Critical Review
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
Verse.ai
Most Helpful Favorable Review
Jessica M.
Verified User in Real Estate
Their quality of scripts and conversations. Their attention to detail and the fact they deliver on all promises made.
Most Helpful Critical Review
Andrew H.
Verified User in Real Estate
They did a pretty good job of following up, but also dropped the ball several times when conversing with leads. They insisted that once a lead started conversing, that a human took over, but seeing some of the responses, I had my doubts. They convert pretty...
Justin M.
Verified User in Information Technology and Services
There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...
Jessica M.
Verified User in Real Estate
Their quality of scripts and conversations. Their attention to detail and the fact they deliver on all promises made.
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
Andrew H.
Verified User in Real Estate
They did a pretty good job of following up, but also dropped the ball several times when conversing with leads. They insisted that once a lead started conversing, that a human took over, but seeing some of the responses, I had my doubts. They convert pretty...
Discussions
Do I have to completely remove all of my lead capture forms?
2 comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
Verse.ai has no discussions with answers
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