Compare Confluence and Helpjuice 
At a Glance
Market Segments
Mid-Market (48.3% of reviews)
Mid-Market (50.8% of reviews)
Entry-Level Pricing
$10 per month
No pricing available
Confluence
Star Rating
(3,797)4.1 out of 5
Market Segments
Mid-Market (48.3% of reviews)
Entry-Level Pricing
$10 per month
Browse all 4 pricing plansHelpjuice
Star Rating
(179)4.5 out of 5
Market Segments
Mid-Market (50.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about HelpjuiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Confluence excels in its Content Editor feature, with a score of 8.8, allowing for rich text formatting and collaborative editing, while Helpjuice's Content Editor scored lower at 8.3, which some users feel limits their ability to create visually appealing documents.
- Reviewers mention that Helpjuice shines in Quality of Support, scoring 9.3 compared to Confluence's 8.0. Many users appreciate the responsiveness and helpfulness of Helpjuice's support team, often citing quick resolution times for their queries.
- G2 users highlight that Confluence's Versioning and Version History feature, rated at 8.9, is robust, allowing teams to track changes effectively, whereas Helpjuice's versioning capabilities, rated at 8.6, are seen as less comprehensive, leading to some frustration among users needing detailed change logs.
- Users on G2 report that Helpjuice's Knowledge Base feature is highly rated at 9.0, providing a user-friendly interface for creating and managing articles, while Confluence's Knowledge Base scored slightly lower at 9.0, with some users noting that its interface can be less intuitive for new users.
- Reviewers say that Confluence's Integrations score of 8.3 is a strong point, allowing seamless connections with various tools like Jira and Trello, which enhances workflow efficiency. In contrast, Helpjuice's integrations scored lower at 7.6, leading some users to feel limited in their ability to connect with other software.
- Users report that Helpjuice's Searchable Articles feature, rated at 9.0, is particularly effective, making it easy for users to find information quickly, while Confluence's score of 8.3 indicates that some users experience challenges with search functionality, especially in larger knowledge bases.
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Pricing
Entry-Level Pricing
Confluence
Team collaboration
$10
per month
- Unlimited workspaces
- Rich content editor
- Page hierarchy and versioning
Helpjuice
No pricing availableFree Trial
Confluence
Free Trial is available
Helpjuice
Free Trial is available
Ratings
Meets Requirements
8.5
3,235
8.7
169
Ease of Use
7.9
3,253
8.9
175
Ease of Setup
8.0
780
9.0
141
Ease of Admin
7.9
737
9.0
122
Quality of Support
8.0
2,133
9.3
155
Has the product been a good partner in doing business?
8.4
656
9.3
118
Product Direction (% positive)
7.3
3,183
9.4
168
Features by Category
Administration
Not enough data
8.6
45
Not enough data
8.2
44
Not enough data
8.3
44
Knowledge Management
Not enough data
9.1
43
Not enough data
8.6
42
Not enough data
8.7
42
Compliance
Not enough data
8.4
46
Not enough data
8.3
44
Not enough data
8.2
44
Not enough data
7.9
43
Customer Support
Not enough data
8.4
43
Not enough data
8.3
42
Not enough data
8.3
41
Data Security
Not enough data
8.3
42
Not enough data
8.3
40
Not enough data
8.8
41
Not enough data
Feature Not Available
Administration
Not enough data
8.2
41
Not enough data
8.7
41
Not enough data
9.0
42
Generative AI
Not enough data
8.1
37
Knowledge Pages
8.5
510
7.5
125
8.5
494
8.2
128
8.7
543
8.1
127
8.9
513
8.5
126
8.5
421
8.0
124
8.2
207
7.0
124
8.8
253
8.3
127
Knowledge Dissemination
8.4
436
8.4
125
8.7
519
8.9
128
9.2
562
8.8
122
8.6
548
8.2
123
8.2
250
8.3
123
8.2
204
7.4
120
8.9
246
8.8
125
8.5
229
7.5
120
8.8
228
7.6
120
Generative AI
Not enough data
8.2
36
Self-Service Experience
Not enough data
9.5
59
Not enough data
8.8
59
Not enough data
7.3
55
Not enough data
8.4
51
Not enough data
8.6
48
Self-Service Platform
Not enough data
9.3
54
Not enough data
8.2
50
Not enough data
7.4
51
Not enough data
7.9
51
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Confluence and Helpjuice are categorized as Knowledge Base
Unique Categories
Confluence is categorized as IT Documentation
Helpjuice is categorized as Contact Center Knowledge Base and Customer Self-Service
Reviews
Reviewers' Company Size
Confluence
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpjuice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.5%
Information Technology and Services
19.3%
Internet
6.9%
Financial Services
5.5%
Marketing and Advertising
4.1%
Other
43.7%
Computer Software
17.9%
Information Technology and Services
10.6%
Telecommunications
5.0%
Hospital & Health Care
3.9%
Marketing and Advertising
3.4%
Other
59.2%
Most Helpful Reviews
Confluence
Most Helpful Favorable Review
Madeleine B.
Verified User in Financial Services
I LOVE that it is a one stop shop for all work related documents and the fact that it is so easy to use. The search feature is the best.
Most Helpful Critical Review
Collin C.
Verified User in Computer Software
Search is a pain. The more questions are asked in Q&A, the more difficult it becomes to find what you want, because it seems like questions are prioritized over stable doc pages. Search seems to default to "or" so searching for "product feature" will show...
Helpjuice
Most Helpful Favorable Review
Kennedy K.
Verified User in Internet
It's simple and automatic. Furthermore, the platform has lots of templates to choose from for your website.
Most Helpful Critical Review
Lacy H.
Verified User in Performing Arts
It seems that sometimes there is a lag before information is updated, which isn’t much of an issue.
Madeleine B.
Verified User in Financial Services
I LOVE that it is a one stop shop for all work related documents and the fact that it is so easy to use. The search feature is the best.
Kennedy K.
Verified User in Internet
It's simple and automatic. Furthermore, the platform has lots of templates to choose from for your website.
Collin C.
Verified User in Computer Software
Search is a pain. The more questions are asked in Q&A, the more difficult it becomes to find what you want, because it seems like questions are prioritized over stable doc pages. Search seems to default to "or" so searching for "product feature" will show...
Lacy H.
Verified User in Performing Arts
It seems that sometimes there is a lag before information is updated, which isn’t much of an issue.
Discussions
What is confluence tool used for?
6 comments
TS
In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal...Read more
Uses for Confluence?
3 comments
FP
Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration...Read more
What are the characteristics of confluence?
3 comments
JK
It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format....Read more
Helpjuice has no discussions with answers
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