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Birdeye
Birdeye
(3,140)
4.7 out of 5
Birdeye
By Birdeye
Optimized for quick response
Reputation
Reputation
(2,327)
4.6 out of 5
Reputation
By Reputation
Get a quote
Optimized for quick response
At a Glance
Birdeye
Birdeye
Star Rating
(3,140)4.7 out of 5
Market Segments
Small-Business (55.5% of reviews)
Information
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Birdeye
Reputation
Reputation
Star Rating
(2,327)4.6 out of 5
Market Segments
Mid-Market (45.1% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Reputation
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that "Birdeye" excels in "Quality of Support" with a score of 9.4, while "Reputation" has a slightly lower score of 8.9. Reviewers mention that Birdeye's support team is responsive and helpful, making it easier for businesses to resolve issues quickly.
  • Reviewers mention that "Birdeye" offers superior "Ease of Setup" with a score of 9.1 compared to "Reputation's" score of 8.6. Users on G2 highlight that Birdeye's onboarding process is straightforward and user-friendly, allowing for a quicker implementation.
  • G2 users indicate that "Birdeye" shines in "Social Analytics," particularly in "Competitor Analysis" with a score of 8.8, while "Reputation" scored 8.3. Users report that Birdeye provides more comprehensive insights into competitor performance, which is crucial for strategic planning.
  • Users say that "Reputation" has a strong advantage in "Text Messaging" features, particularly in "Bulk SMS" with a score of 9.0, compared to Birdeye's offerings. Reviewers mention that the bulk messaging capabilities in Reputation are robust and effective for reaching large audiences.
  • Reviewers mention that "Birdeye" has a better "User, Role, and Access Management" system, scoring 9.1 against "Reputation's" 8.9. Users report that Birdeye allows for more granular control over user permissions, which is essential for larger teams.
  • Users on G2 highlight that "Birdeye" provides a more customizable "Dashboard" experience with a score of 9.2, while "Reputation" scored 9.1. Reviewers say that the ability to tailor dashboards in Birdeye helps them focus on the metrics that matter most to their business.
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Pricing
Entry-Level Pricing
Birdeye
No pricing available
Reputation
No pricing available
Free Trial
Birdeye
Free Trial is available
Reputation
No trial information available
Ratings
Meets Requirements
9.3
2,653
9.1
1,878
Ease of Use
9.3
2,702
9.0
1,919
Ease of Setup
9.1
1,832
8.6
1,051
Ease of Admin
9.3
1,653
8.9
854
Quality of Support
9.4
2,556
8.9
1,679
Has the product been a good partner in doing business?
9.5
1,658
8.9
855
Product Direction (% positive)
9.4
2,615
8.9
1,854
Features by Category
Social Media AnalyticsHide 11 FeaturesShow 11 Features
Not enough data
8.5
2,281
Social Analytics
Not enough data
8.3
225
Not enough data
8.5
230
Not enough data
8.6
236
Not enough data
8.4
196
Not enough data
8.5
200
Not enough data
8.0
163
Not enough data
8.3
180
Reports & Dashboards
Not enough data
8.7
241
Not enough data
8.8
238
Not enough data
8.7
223
Not enough data
8.2
149
Conversational MarketingHide 14 FeaturesShow 14 Features
8.7
4,766
Not enough data
Messenger
8.8
348
|
Verified
Not enough data
8.5
347
|
Verified
Not enough data
8.8
351
|
Verified
Not enough data
8.8
348
|
Verified
Not enough data
Channels
8.9
365
|
Verified
Not enough data
9.0
356
|
Verified
Not enough data
9.0
366
|
Verified
Not enough data
8.1
290
|
Verified
Not enough data
8.4
281
|
Verified
Not enough data
Customers
8.9
355
|
Verified
Not enough data
8.7
345
Not enough data
9.0
354
|
Verified
Not enough data
8.7
339
|
Verified
Not enough data
8.6
321
Not enough data
SMS MarketingHide 14 FeaturesShow 14 Features
8.8
2,366
Not enough data
Text Messaging
9.0
224
Not enough data
9.1
222
Not enough data
8.8
202
Not enough data
9.1
234
Not enough data
Feature Not Available
Not enough data
8.8
201
Not enough data
8.9
210
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
219
Not enough data
9.1
217
Not enough data
8.6
162
Not enough data
8.4
165
Not enough data
8.3
148
Not enough data
8.7
162
Not enough data
Local Listing ManagementHide 6 FeaturesShow 6 Features
8.8
2,051
8.3
1,867
Listing Management
8.8
343
|
Verified
8.1
286
|
Verified
8.8
318
|
Verified
8.2
290
|
Verified
8.4
274
8.1
291
8.7
340
|
Verified
8.1
308
|
Verified
Performance
8.9
388
|
Verified
8.4
334
|
Verified
9.0
388
|
Verified
8.7
358
|
Verified
Payment ProcessingHide 16 FeaturesShow 16 Features
8.5
523
Not enough data
Payment Processing
8.8
36
Not enough data
9.1
36
Not enough data
9.4
36
Not enough data
8.6
32
Not enough data
Administration
8.7
34
Not enough data
8.4
32
Not enough data
8.1
35
Not enough data
7.8
30
Not enough data
8.4
31
Not enough data
8.5
31
Not enough data
8.4
31
Not enough data
Payment Options
7.4
31
Not enough data
9.0
35
Not enough data
Security
8.3
30
Not enough data
Platform
8.4
31
Not enough data
8.3
32
Not enough data
Local SEOHide 6 FeaturesShow 6 Features
9.0
1,640
9.0
983
Local Search Optimization
8.6
139
8.9
142
9.1
291
|
Verified
8.8
157
|
Verified
9.2
306
|
Verified
9.0
172
9.4
311
|
Verified
9.2
182
|
Verified
8.9
281
8.7
152
|
Verified
9.1
312
|
Verified
9.1
178
|
Verified
Competitive IntelligenceHide 8 FeaturesShow 8 Features
Not enough data
9.0
1,565
Platform Basics
Not enough data
9.2
229
Not enough data
8.9
217
Platform Data
Not enough data
8.9
217
Not enough data
9.4
258
Not enough data
8.5
186
Platform Content
Not enough data
Feature Not Available
Platform Reporting
Not enough data
9.1
230
Not enough data
9.1
228
Social Media ManagementHide 13 FeaturesShow 13 Features
8.5
3,667
8.6
4,222
Content & Collaboration
8.6
276
8.8
362
8.3
273
8.4
342
8.6
282
8.5
296
8.3
268
8.5
298
8.7
277
8.8
345
8.4
273
8.4
288
Social Management
8.8
308
8.6
395
8.9
306
8.8
403
8.5
300
8.6
350
8.8
302
8.7
397
7.9
286
8.5
320
8.4
281
8.4
271
8.5
235
8.3
155
Experience ManagementHide 10 FeaturesShow 10 Features
8.5
3,495
8.6
3,955
Analytics
8.7
413
8.8
551
8.9
408
9.0
579
8.7
390
8.8
533
8.0
340
8.2
466
Customization
8.5
349
8.4
460
8.2
334
8.2
443
8.6
358
8.6
471
8.4
340
8.5
452
Generative AI
8.6
281
Feature Not Available
8.6
282
Feature Not Available
Patient EngagementHide 13 FeaturesShow 13 Features
8.5
1,845
Not enough data
Patient-Centered Functions
9.1
164
Not enough data
9.2
160
Not enough data
7.8
147
Not enough data
8.8
157
Not enough data
7.6
143
Not enough data
Operations
8.8
162
Not enough data
8.7
153
Not enough data
8.0
161
Not enough data
8.8
153
Not enough data
8.9
154
Not enough data
7.9
147
Not enough data
7.9
144
Not enough data
Generative AI
Feature Not Available
Not enough data
ChatbotsHide 14 FeaturesShow 14 Features
8.8
2,060
Not enough data
Responses
8.8
203
Not enough data
8.7
203
Not enough data
8.7
194
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
209
Not enough data
8.8
197
Not enough data
8.8
205
Not enough data
8.8
198
Not enough data
Feature Not Available
Not enough data
8.8
192
Not enough data
8.9
208
Not enough data
Generative AI
8.6
127
Not enough data
8.7
124
Not enough data
Feedback AnalyticsHide 12 FeaturesShow 12 Features
8.9
4,582
Not enough data
Feedback Management
8.7
408
Not enough data
8.6
400
Not enough data
9.0
483
Not enough data
Feedback Analysis
8.7
411
Not enough data
8.8
414
Not enough data
8.7
407
Not enough data
Feedback Sources
9.5
546
Not enough data
9.1
466
Not enough data
Feature Not Available
Not enough data
9.0
437
Not enough data
Generative AI
8.7
308
Not enough data
8.7
302
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
8.7
2,297
Not enough data
Conversational Platform
8.8
328
Not enough data
Feature Not Available
Not enough data
8.8
283
Not enough data
8.9
254
Not enough data
Support Automation
8.7
277
Not enough data
8.7
283
Not enough data
8.8
276
Not enough data
8.7
241
Not enough data
Generative AI
8.4
179
Not enough data
8.4
176
Not enough data
Social Media Listening ToolsHide 10 FeaturesShow 10 Features
Not enough data
8.8
1,855
Monitoring & Listening
Not enough data
8.9
238
Not enough data
8.6
185
Not enough data
8.7
170
Not enough data
8.7
146
Not enough data
8.7
158
Not enough data
8.5
150
Data Management & Analysis
Not enough data
8.8
236
Not enough data
9.0
243
Not enough data
9.0
179
Not enough data
8.7
150
Live ChatHide 14 FeaturesShow 14 Features
8.8
3,278
Not enough data
Generative AI
8.8
134
Not enough data
8.7
130
Not enough data
8.2
123
Not enough data
Communication
9.1
298
|
Verified
Not enough data
9.0
323
|
Verified
Not enough data
8.6
212
Not enough data
9.1
297
|
Verified
Not enough data
8.5
191
Not enough data
Internal Use
8.9
354
|
Verified
Not enough data
9.0
293
|
Verified
Not enough data
8.7
212
Not enough data
8.8
217
Not enough data
9.1
277
|
Verified
Not enough data
8.6
217
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
8.8
3,785
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.8
344
Not enough data
8.5
326
Not enough data
8.5
301
Channels
Not enough data
9.0
357
Not enough data
9.1
393
Not enough data
8.5
298
Not enough data
8.6
311
Not enough data
8.8
321
Insight
Not enough data
9.2
389
Not enough data
9.1
412
Not enough data
Feature Not Available
Not enough data
8.7
333
Online Reputation ManagementHide 12 FeaturesShow 12 Features
8.8
9,610
8.6
8,526
Consumer Intelligence
9.2
1426
|
Verified
9.0
990
|
Verified
8.7
1041
|
Verified
8.6
880
8.8
1228
|
Verified
8.8
949
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.7
1212
|
Verified
8.6
865
|
Verified
9.2
1465
|
Verified
9.1
1070
|
Verified
Media Monitoring
8.8
1255
|
Verified
8.6
908
|
Verified
8.8
1072
|
Verified
8.6
891
|
Verified
8.5
911
8.5
829
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
8.5
799
Generative AI
Feature Not Available
8.0
345
Brand AdvocacyHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Local MarketingHide 5 FeaturesShow 5 Features
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye
Birdeye
Reputation
Reputation
Unique Categories
Birdeye
Reputation
Reviews
Reviewers' Company Size
Birdeye
Birdeye
Small-Business(50 or fewer emp.)
55.5%
Mid-Market(51-1000 emp.)
35.6%
Enterprise(> 1000 emp.)
8.9%
Reputation
Reputation
Small-Business(50 or fewer emp.)
28.8%
Mid-Market(51-1000 emp.)
45.1%
Enterprise(> 1000 emp.)
26.1%
Reviewers' Industry
Birdeye
Birdeye
Hospital & Health Care
9.9%
Real Estate
9.7%
Construction
7.6%
Medical Practice
6.8%
Marketing and Advertising
6.1%
Other
59.9%
Reputation
Reputation
Automotive
27.7%
Real Estate
27.5%
Hospital & Health Care
11.6%
Marketing and Advertising
3.6%
Hospitality
3.2%
Other
26.4%
Most Helpful Reviews
Birdeye
Birdeye
Most Helpful Favorable Review
Chris I.
CI
Chris I.
Verified User in Financial Services

I really enjoy how easy their platform is to use. I can see the campaigns we are running currently and also view all responses we received through Birdeye. This tool has allowed our company to increase our review volume, pin point areas of improvement for...

Most Helpful Critical Review
Verified User in Legal Services
GL
Verified User in Legal Services

Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...

Reputation
Reputation
Most Helpful Favorable Review
Sarah H.
SH
Sarah H.
Verified User in Internet

The navigation throughout the entire site is simple. Need to bulk upload review request? Simply visit the bulk upload page and upload a csv file.

Most Helpful Critical Review
Verified User
G
Verified User in Hospital & Health Care

REPORTING! There are many different reports but hard to set up and manage. I oversee 91+ locations and their teams so getting the correct reports set up is very time-consuming. Also, the managers of these locations change frequently, and the Rep team cant...

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Discussions
Birdeye
Birdeye Discussions
How do you delete a review you post on this site?
7 comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 comments
Chris F.
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
See all discussions
Reputation
Reputation Discussions
Can you use Facebook Live from the Reputation app?
3 comments
Amber B.
AB
No you cannot. Read more
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 comments
Ashley P.
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 comments
Dale M.
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
See all discussions
Ask Birdeye a QuestionContact Birdeye
Ask Reputation a QuestionContact Reputation

Spotlight Categories

Add Product
Birdeye
Birdeye
Optimized for quick response
Reputation
Reputation
Get a quote
Optimized for quick response