Compare Birdeye and Reputation 
At a Glance
Market Segments
Small-Business (54.8% of reviews)
Mid-Market (44.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Birdeye
Star Rating
(3,220)4.7 out of 5
Market Segments
Small-Business (54.8% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BirdeyeReputation
Star Rating
(2,343)4.6 out of 5
Market Segments
Mid-Market (44.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ReputationSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Birdeye excels in Quality of Support with a score of 9.4, while Reputation scores 8.9. Reviewers mention that Birdeye's support team is responsive and knowledgeable, making it easier to resolve issues quickly.
- Reviewers mention that Birdeye offers superior Ease of Setup with a score of 9.1 compared to Reputation's 8.6. Users say that Birdeye's onboarding process is straightforward, allowing businesses to get started without extensive training.
- Users on G2 highlight Birdeye's strength in Online Listings, scoring 9.1 versus Reputation's 8.8. Reviewers say that Birdeye provides comprehensive management of online listings, ensuring better visibility across platforms.
- Reviewers mention that both products perform well in Reputation Management, but Birdeye edges out with a score of 9.4 compared to Reputation's 9.3. Users report that Birdeye's tools for monitoring and responding to reviews are particularly effective.
- Users say that Birdeye shines in Social Media Management with a score of 8.8, while Reputation also scores 8.6. Reviewers mention that Birdeye's features for scheduling and analyzing social media posts are user-friendly and efficient.
- G2 users report that Birdeye's Analytics capabilities are superior, scoring 9.0 compared to Reputation's 8.7. Reviewers mention that Birdeye provides detailed insights that help businesses make informed decisions based on customer feedback and engagement metrics.
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Pricing
Entry-Level Pricing
Birdeye
No pricing availableReputation
No pricing availableFree Trial
Birdeye
Free Trial is available
Reputation
No trial information availableRatings
Meets Requirements
9.3
2,727
9.1
1,902
Ease of Use
9.3
2,777
9.0
1,944
Ease of Setup
9.1
1,899
8.6
1,072
Ease of Admin
9.3
1,687
8.9
859
Quality of Support
9.4
2,621
8.9
1,700
Has the product been a good partner in doing business?
9.5
1,692
8.9
860
Product Direction (% positive)
9.4
2,691
8.9
1,878
Features by Category
Social Analytics
Not enough data
8.3(won by default)
227
Not enough data
8.5(won by default)
232
Not enough data
8.6(won by default)
238
Not enough data
8.4(won by default)
198
Not enough data
8.4(won by default)
202
Not enough data
8.1(won by default)
165
Not enough data
8.3(won by default)
182
Reports & Dashboards
Not enough data
8.7(won by default)
243
Not enough data
8.8(won by default)
240
Not enough data
8.7(won by default)
225
Not enough data
8.2(won by default)
151
Messenger
8.7
358
|
Verified
Not enough data
8.5
357
|
Verified
Not enough data
8.7
361
|
Verified
Not enough data
8.8
358
|
Verified
Not enough data
Channels
8.9
375
|
Verified
Not enough data
8.9
366
|
Verified
Not enough data
9.0
375
|
Verified
Not enough data
8.0
299
|
Verified
Not enough data
8.4
291
|
Verified
Not enough data
Customers
8.9
364
|
Verified
Not enough data
8.7
354
Not enough data
9.0
363
|
Verified
Not enough data
8.7
348
|
Verified
Not enough data
8.6
330
Not enough data
Text Messaging
9.0
229
Not enough data
9.1
227
Not enough data
8.8
207
Not enough data
9.1
239
Not enough data
Feature Not Available
Not enough data
8.9
206
Not enough data
8.9
215
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.1
224
Not enough data
9.1
222
Not enough data
8.6
167
Not enough data
8.5
170
Not enough data
8.3
153
Not enough data
8.7
167
Not enough data
Listing Management
8.8
349
|
Verified
8.2
292
|
Verified
8.8
324
|
Verified
8.3
296
|
Verified
8.3
280
8.1
297
8.7
346
|
Verified
8.1
314
|
Verified
Performance
8.9
394
|
Verified
8.4
340
|
Verified
9.0
393
|
Verified
8.7
364
|
Verified
Payment Processing
8.9
37
Not enough data
9.1
37
Not enough data
9.4
37
Not enough data
8.7
33
Not enough data
Administration
8.8
35
Not enough data
8.5
33
Not enough data
8.1
36
Not enough data
7.8
31
Not enough data
8.5
32
Not enough data
8.5
32
Not enough data
8.4
32
Not enough data
Payment Options
7.4
32
Not enough data
9.0
36
Not enough data
Security
8.3
31
Not enough data
Platform
8.4
32
Not enough data
8.4
33
Not enough data
Local Search Optimization
8.6
150
8.9
143
9.1
302
|
Verified
8.8
158
|
Verified
9.2
317
|
Verified
9.0
173
9.4
322
|
Verified
9.3
183
|
Verified
8.9
293
8.7
153
|
Verified
9.1
323
|
Verified
9.1
179
|
Verified
Platform Basics
Not enough data
9.2
232
Not enough data
8.9
220
Platform Data
Not enough data
8.9
220
Not enough data
9.4
261
Not enough data
8.5
189
Platform Content
Not enough data
Feature Not Available
Platform Reporting
Not enough data
9.1
233
Not enough data
9.1
231
Content & Collaboration
8.6
293
8.8
367
8.4
290
8.4
347
8.7
299
8.4
301
8.4
285
8.5
303
8.7
294
8.7
350
8.5
290
8.4
293
Social Management
8.8
327
8.6
400
8.9
325
8.8
408
8.5
319
8.6
355
8.8
320
8.7
402
8.0
305
8.4
325
8.4
300
8.4
276
8.5
254
8.3
160
Analytics
8.7
430
8.8
564
8.9
425
8.9
591
8.7
408
8.8
545
8.1
358
8.2
479
Customization
8.5
365
8.4
473
8.3
349
8.2
456
8.6
373
8.6
484
8.4
356
8.4
465
Generative AI
8.6
298
Feature Not Available
8.7
298
Feature Not Available
Patient-Centered Functions
9.1
164
Not enough data
9.2
160
Not enough data
7.8
147
Not enough data
8.8
157
Not enough data
7.6
143
Not enough data
Operations
8.8
162
Not enough data
8.7
153
Not enough data
8.0
161
Not enough data
8.8
153
Not enough data
8.9
154
Not enough data
7.9
147
Not enough data
7.9
144
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
209
Not enough data
8.7
207
Not enough data
8.7
197
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
214
Not enough data
8.8
202
Not enough data
8.8
209
Not enough data
8.8
202
Not enough data
Feature Not Available
Not enough data
8.8
197
Not enough data
9.0
213
Not enough data
Generative AI
8.6
130
Not enough data
8.7
127
Not enough data
Feedback Management
8.7
430
Not enough data
8.6
423
Not enough data
9.1
506
Not enough data
Feedback Analysis
8.7
434
Not enough data
8.8
436
Not enough data
8.7
429
Not enough data
Feedback Sources
9.5
568
Not enough data
9.1
489
Not enough data
Feature Not Available
Not enough data
9.0
460
Not enough data
Generative AI
8.7
331
Not enough data
8.7
325
Not enough data
Conversational Platform
8.8
344
Not enough data
Feature Not Available
Not enough data
8.8
299
Not enough data
8.9
269
Not enough data
Support Automation
8.7
292
Not enough data
8.8
298
Not enough data
8.8
291
Not enough data
8.7
256
Not enough data
Generative AI
8.4
194
Not enough data
8.4
192
Not enough data
Monitoring & Listening
Not enough data
8.9
240
Not enough data
8.6
187
Not enough data
8.7
172
Not enough data
8.8
148
Not enough data
8.7
160
Not enough data
8.5
152
Data Management & Analysis
Not enough data
8.8
238
Not enough data
9.0
245
Not enough data
9.0
181
Not enough data
8.7
152
Generative AI
8.7
141
Not enough data
8.6
138
Not enough data
8.2
130
Not enough data
Communication
9.1
308
|
Verified
Not enough data
9.0
333
|
Verified
Not enough data
8.7
221
Not enough data
9.1
308
|
Verified
Not enough data
8.5
199
Not enough data
Internal Use
8.9
369
|
Verified
Not enough data
9.0
304
|
Verified
Not enough data
8.7
221
Not enough data
8.8
227
Not enough data
9.2
286
|
Verified
Not enough data
8.7
227
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.7
349
Not enough data
8.5
331
Not enough data
8.5
306
Channels
Not enough data
9.0
362
Not enough data
9.1
397
Not enough data
8.5
303
Not enough data
8.6
316
Not enough data
8.7
326
Insight
Not enough data
9.2
394
Not enough data
9.1
417
Not enough data
Feature Not Available
Not enough data
8.7
338
Consumer Intelligence
9.2
1471
|
Verified
9.0
1005
|
Verified
8.6
1083
|
Verified
8.6
895
8.8
1270
|
Verified
8.8
964
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.8
1254
|
Verified
8.6
880
|
Verified
9.2
1509
|
Verified
9.1
1085
|
Verified
Media Monitoring
8.8
1293
|
Verified
8.6
923
|
Verified
8.7
1111
|
Verified
8.6
906
|
Verified
8.5
951
8.5
844
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
8.5
813
Generative AI
Feature Not Available
7.9
361
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Reputation are categorized as Experience Management, Local Listing Management, Local SEO, Online Reputation Management, Social Media Suites, Social Media Management, and Multi-Location Marketing Platforms
Unique Categories
Birdeye is categorized as Feedback Analytics, Payment Processing, Conversational Support, SMS Marketing, Patient Engagement, Customer Advocacy, Conversational Marketing, Chatbots, and Live Chat
Reputation is categorized as Competitive Intelligence, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.7%
Construction
7.7%
Medical Practice
6.7%
Marketing and Advertising
6.1%
Other
60.1%
Real Estate
27.7%
Automotive
27.5%
Hospital & Health Care
11.7%
Marketing and Advertising
3.6%
Hospitality
3.2%
Other
26.3%
Most Helpful Reviews
Birdeye
Most Helpful Favorable Review
Erin H.
Verified User in Retail
BirdEye is such a fantastic tool. We have learned so much about our stores in a short period of time. I will say though that the absolutely best part of BirdEye is their team. Every person is super responsive and knowledgeable. I can't wait to continue...
Most Helpful Critical Review
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Reputation
Most Helpful Favorable Review
Sarah H.
Verified User in Internet
The navigation throughout the entire site is simple. Need to bulk upload review request? Simply visit the bulk upload page and upload a csv file.
Most Helpful Critical Review
Verified User in Hospital & Health Care
REPORTING! There are many different reports but hard to set up and manage. I oversee 91+ locations and their teams so getting the correct reports set up is very time-consuming. Also, the managers of these locations change frequently, and the Rep team cant...
Erin H.
Verified User in Retail
BirdEye is such a fantastic tool. We have learned so much about our stores in a short period of time. I will say though that the absolutely best part of BirdEye is their team. Every person is super responsive and knowledgeable. I can't wait to continue...
Sarah H.
Verified User in Internet
The navigation throughout the entire site is simple. Need to bulk upload review request? Simply visit the bulk upload page and upload a csv file.
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Verified User in Hospital & Health Care
REPORTING! There are many different reports but hard to set up and manage. I oversee 91+ locations and their teams so getting the correct reports set up is very time-consuming. Also, the managers of these locations change frequently, and the Rep team cant...
Discussions
How do you delete a review you post on this site?
7 comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 comments
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 comments
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
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