Compare Birdeye and Reputation 
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye excels in user satisfaction, boasting a higher overall G2 Score compared to Reputation. Users appreciate Birdeye's ability to consolidate reviews from various platforms into a single interface, making it easier to manage online reputation effectively.
- Users say that Reputation offers robust reporting features, allowing businesses to track key metrics and monitor customer feedback in real-time. This capability is particularly valued by users who need to stay on top of their reviews across multiple platforms.
- Reviewers mention that Birdeye's implementation process is smooth and efficient, with many users highlighting the intuitive onboarding experience. In contrast, some Reputation users have noted challenges with setup, which can hinder the initial user experience.
- According to verified reviews, Birdeye provides superior customer support, with users frequently praising the responsiveness and helpfulness of the support team. Reputation users, while generally satisfied, have indicated that there is room for improvement in support quality.
- Users highlight that both platforms offer valuable features for managing online presence, but Birdeye's comprehensive approach to reputation management has led to significant improvements for businesses in a shorter timeframe, as noted by recent users.
- G2 reviewers note that while Reputation has strong features for tracking reviews, Birdeye's overall user experience, including ease of use and setup, tends to be more favorable, making it a preferred choice for many small businesses looking for a streamlined solution.
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Birdeye
Star Rating
(4,032)4.7 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansReputation
Star Rating
(2,466)4.6 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ReputationPricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Reputation
No pricing availableFree Trial
Birdeye
Free Trial is available
Reputation
No trial information availableRatings
Meets Requirements
9.3
3,462
9.1
1,987
Ease of Use
9.3
3,517
9.0
2,029
Ease of Setup
9.1
2,573
8.6
1,137
Ease of Admin
9.2
2,111
8.9
876
Quality of Support
9.4
3,295
8.9
1,771
Has the product been a good partner in doing business?
9.4
2,113
8.9
874
Product Direction (% positive)
9.4
3,403
8.9
1,953
Features by Category
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Analytics
Not enough data
8.3(won by default)
237
Not enough data
8.5(won by default)
240
Not enough data
8.7(won by default)
246
Not enough data
8.4(won by default)
204
Not enough data
8.4(won by default)
210
Not enough data
8.1(won by default)
170
Not enough data
8.3(won by default)
189
Reports & Dashboards
Not enough data
8.7(won by default)
251
Not enough data
8.8(won by default)
248
Not enough data
8.7(won by default)
233
Not enough data
8.2(won by default)
158
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.8
384
|
Verified
Not enough data
8.5
384
|
Verified
Not enough data
8.8
388
|
Verified
Not enough data
8.9
383
|
Verified
Not enough data
Channels
8.9
402
|
Verified
Not enough data
8.9
390
|
Verified
Not enough data
9.0
401
|
Verified
Not enough data
8.1
324
|
Verified
Not enough data
8.3
316
|
Verified
Not enough data
Customers
8.9
389
|
Verified
Not enough data
8.7
378
Not enough data
9.0
387
|
Verified
Not enough data
8.7
372
|
Verified
Not enough data
8.6
353
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
30
Not enough data
8.4
29
Not enough data
8.4
30
Not enough data
Feature Not Available
Not enough data
8.7
31
Not enough data
Text Messaging
9.0
270
Not enough data
9.1
270
Not enough data
8.7
243
Not enough data
9.1
280
Not enough data
Feature Not Available
Not enough data
8.8
241
Not enough data
8.9
254
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
259
Not enough data
9.0
259
Not enough data
8.5
201
Not enough data
8.3
203
Not enough data
8.2
186
Not enough data
8.5
201
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
455
|
Verified
8.2
298
|
Verified
8.8
424
|
Verified
8.3
302
|
Verified
8.6
383
8.0
302
8.8
447
|
Verified
8.1
320
|
Verified
Performance
8.9
497
|
Verified
8.4
346
|
Verified
9.1
505
|
Verified
8.7
369
|
Verified
Payment Processing
8.9
41
Not enough data
9.1
42
Not enough data
9.4
42
Not enough data
8.8
38
Not enough data
Administration
8.8
39
Not enough data
8.5
37
Not enough data
8.3
40
Not enough data
8.0
35
Not enough data
8.5
36
Not enough data
8.6
36
Not enough data
8.5
36
Not enough data
Payment Options
7.6
36
Not enough data
9.0
40
Not enough data
Security
8.5
35
Not enough data
Platform
8.5
36
Not enough data
8.4
37
Not enough data
Local Search Optimization
8.6
213
8.9
146
9.1
373
|
Verified
8.8
161
|
Verified
9.2
382
|
Verified
9.1
176
9.4
402
|
Verified
9.3
186
|
Verified
8.8
356
8.7
156
|
Verified
9.1
388
|
Verified
9.1
182
|
Verified
Platform Basics
Not enough data
9.2
238
Not enough data
8.8
226
Agentic AI - Competitive Intelligence
Not enough data
5.7
5
Platform Data
Not enough data
8.8
226
Not enough data
9.4
269
Not enough data
8.4
195
Platform Content
Not enough data
Feature Not Available
Platform Reporting
Not enough data
9.0
240
Not enough data
9.1
237
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.6
418
8.8
391
8.4
411
8.4
367
8.7
420
8.4
322
8.4
400
8.4
324
8.8
411
8.7
370
8.5
410
8.3
313
Social Management
8.7
473
8.6
423
9.0
493
8.7
434
8.5
445
8.5
380
8.9
467
8.7
425
7.9
429
8.3
347
8.3
427
8.3
300
8.4
382
8.2
184
Agentic AI - Social Media Management
8.0
92
6.0
15
8.1
90
6.6
17
7.9
100
5.8
17
8.2
93
6.3
17
8.1
91
5.8
17
8.3
92
6.2
17
8.4
94
7.0
17
Analytics
8.7
492
8.8
571
8.9
486
8.9
597
8.7
464
8.8
551
8.0
414
8.2
485
Customization
8.5
421
8.4
478
8.2
404
8.2
461
8.6
431
8.6
490
8.4
412
8.4
471
Generative AI
8.7
355
Feature Not Available
8.7
355
Feature Not Available
Agentic AI - Experience Management
7.9
56
7.6
7
8.2
56
7.9
7
8.2
55
7.9
7
8.2
55
7.9
7
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.6
14
Not enough data
Automation - AI Agents
8.3
12
Not enough data
8.8
14
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
17
Not enough data
9.0
13
Not enough data
Patient-Centered Functions
9.0
213
Not enough data
9.3
216
Not enough data
8.0
191
Not enough data
8.8
211
Not enough data
7.8
188
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
206
Not enough data
8.8
201
Not enough data
9.0
206
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
Not enough data
8.7
232
Not enough data
8.7
223
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
239
Not enough data
8.8
226
Not enough data
8.9
236
Not enough data
8.9
228
Not enough data
Feature Not Available
Not enough data
8.8
223
Not enough data
8.9
236
Not enough data
Generative AI
8.4
158
Not enough data
8.7
150
Not enough data
Collection
Not enough data
7.1
24
Not enough data
7.9
28
Not enough data
7.7
25
Not enough data
8.5
25
Not enough data
6.7
24
Agentic AI - Review Management
Not enough data
5.5
19
Not enough data
5.5
20
Moderation
Not enough data
7.4
25
Not enough data
7.5
25
Not enough data
7.3
23
Use Cases
Not enough data
7.0
22
Not enough data
7.3
21
Not enough data
7.5
23
Administration
Not enough data
5.9
21
Not enough data
7.7
21
Not enough data
8.4
28
Not enough data
7.5
22
Not enough data
6.1
21
Display Options
Not enough data
6.7
20
Not enough data
6.3
20
Not enough data
6.4
24
Not enough data
7.2
20
Generative AI
Not enough data
6.2
19
Feedback Management
8.7
518
Not enough data
Feature Not Available
Not enough data
9.0
603
Not enough data
Feedback Analysis
8.7
524
Not enough data
8.8
530
Not enough data
8.6
519
Not enough data
Feedback Sources
9.5
684
Not enough data
9.1
585
Not enough data
Feature Not Available
Not enough data
9.0
548
Not enough data
Generative AI
8.7
426
Not enough data
8.8
419
Not enough data
Conversational Platform
8.8
388
Not enough data
Feature Not Available
Not enough data
8.8
343
Not enough data
8.9
314
Not enough data
Support Automation
8.7
333
Not enough data
8.7
341
Not enough data
8.8
334
Not enough data
8.6
300
Not enough data
Generative AI
8.4
237
Not enough data
8.4
235
Not enough data
Monitoring & Listening
Not enough data
8.9
242
Not enough data
8.5
189
Not enough data
8.7
174
Not enough data
8.7
150
Not enough data
8.7
162
Not enough data
8.5
154
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
8.8
240
Not enough data
9.0
247
Not enough data
9.0
183
Not enough data
8.7
154
Generative AI
8.6
183
Not enough data
8.6
180
Not enough data
8.1
171
Not enough data
Communication
9.0
357
|
Verified
Not enough data
9.0
382
|
Verified
Not enough data
8.6
267
Not enough data
9.2
358
|
Verified
Not enough data
8.4
244
Not enough data
Internal Use
8.8
503
|
Verified
Not enough data
9.0
350
|
Verified
Not enough data
8.7
269
Not enough data
8.8
273
Not enough data
9.2
335
|
Verified
Not enough data
8.6
270
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.7
360
Not enough data
8.4
342
Not enough data
8.4
316
Channels
Not enough data
9.0
372
Not enough data
9.1
407
Not enough data
8.4
313
Not enough data
8.5
326
Not enough data
8.7
336
Insight
Not enough data
9.2
406
Not enough data
9.1
428
Not enough data
Feature Not Available
Not enough data
8.6
348
Content Generation - AI Content Creation Platforms
7.7
25
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
49
Not enough data
8.4
49
Not enough data
8.6
49
Not enough data
Consumer Intelligence
9.3
1985
|
Verified
9.0
1059
|
Verified
8.6
1431
|
Verified
8.6
937
8.8
1625
|
Verified
8.8
1009
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.8
1633
|
Verified
8.6
927
|
Verified
9.2
1999
|
Verified
9.1
1142
|
Verified
Media Monitoring
8.7
1640
|
Verified
8.6
962
|
Verified
8.7
1494
|
Verified
8.6
948
|
Verified
8.4
1271
8.5
881
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
8.5
849
Generative AI
Feature Not Available
7.9
394
Agentic AI - Online Reputation Management
8.1
310
6.8
33
8.0
289
6.6
31
8.2
329
6.6
35
8.2
292
6.8
32
8.1
296
6.8
32
8.1
289
7.0
30
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
7.7
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.9
9
Not enough data
8.1
6
Not enough data
9.2
8
Not enough data
Automation
8.2
10
Not enough data
9.4
8
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Reputation are categorized as Online Reputation Management, Social Media Suites, Multi-Location Marketing Platforms, Local Listing Management, Local SEO, Experience Management, and Social Media Management
Unique Categories
Birdeye is categorized as SEO Tools, Chatbots, AI Agents For Business Operations, Marketing Automation, Answer Engine Optimization (AEO), AI Content Creation Platforms, AI Customer Support Agents, Feedback Analytics, Payment Processing, Conversational Support, SMS Marketing, Patient Engagement, Customer Advocacy, Conversational Marketing, and Live Chat
Reputation is categorized as Competitive Intelligence, Social Customer Service, Social Media Analytics, Social Media Listening Tools, and Review Management
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.5%
Construction
7.3%
Marketing and Advertising
6.5%
Medical Practice
6.1%
Other
60.8%
Automotive
27.6%
Real Estate
27.5%
Hospital & Health Care
11.6%
Marketing and Advertising
3.6%
Hospitality
3.4%
Other
26.2%
Alternatives
Discussions
How do you delete a review you post on this site?
7 Comments
JC
Hi Kurt, to delete a G2 review, you can contact G2 support or log into your G2 profile. If you're referencing a review you left on a Birdeye site, feel free...Read more
What is BirdEye?
4 Comments
JS
It’s an Online Reputation and Social Media Management Platform.Read more
Are BirdEye reviews fake?
2 Comments
BW
Birdeye reviews are not fake. They aggregate reviews across the web from various sources such as Facebook and Google. Reviews can also be directly posted to...Read more
Can you use Facebook Live from the Reputation app?
3 Comments
JH
Brian, I have used Facebook Live quite a bit, but have not used the Reputation portal yet - sorry.Read more
Can customers recieve email request? Is Reputation only text capable?
2 Comments
G2
All thanks to Mr Jackson Johnny for helping with my profits and making my fifth withdrawal possible. I'm here to share an amazing life changing opportunity...Read more
What is the biggest negative of the platform?
2 Comments
G2
Hello everyone stop losing your hard earn money to fake brokers, if you are interested in trading binary option/forex/Bitcoin mining, Recovery of lost funds...Read more
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