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- BeyondTrust Remote Support-vs-ScreenConnect
Compare BeyondTrust Remote Support and ScreenConnect 
At a Glance
Market Segments
Enterprise (50.3% of reviews)
Small-Business (66.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BeyondTrust Remote Support
Star Rating
(346)4.7 out of 5
Market Segments
Enterprise (50.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportScreenConnect
Star Rating
(476)4.7 out of 5
Market Segments
Small-Business (66.2% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ScreenConnectSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BeyondTrust Remote Support excels in "Quality of Support" with a score of 9.3, while ConnectWise ScreenConnect has a slightly lower score of 8.8. Reviewers mention that BeyondTrust's support team is responsive and knowledgeable, making it a preferred choice for enterprises.
- Reviewers mention that ConnectWise ScreenConnect shines in "Unattended Remote Access" with a score of 9.2, compared to BeyondTrust's score of 8.9. Users appreciate the ease of setting up unattended sessions, which is crucial for small businesses needing quick access to devices.
- G2 users highlight that BeyondTrust Remote Support offers superior "Centralized Management" with a score of 9.0, while ConnectWise ScreenConnect scores 8.7. Users say this feature allows for better control over user roles and permissions, which is essential for larger organizations.
- Users on G2 report that both products perform well in "Screen Sharing," with BeyondTrust scoring 9.5 and ConnectWise at 9.7. However, reviewers mention that ConnectWise's interface is more intuitive, making it easier for users to share screens during support sessions.
- Reviewers say that BeyondTrust Remote Support has a strong "Session Recording" feature with a score of 9.0, while ConnectWise ScreenConnect scores 8.8. Users appreciate the ability to review past sessions for training and compliance purposes, which is a significant advantage for enterprises.
- Users report that ConnectWise ScreenConnect offers better "Multi-Monitor Support" with a score of 9.1 compared to BeyondTrust's 9.0. Reviewers mention that this feature is particularly beneficial for users who work with multiple screens, enhancing their remote support experience.
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Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableScreenConnect
No pricing availableFree Trial
BeyondTrust Remote Support
Free Trial is available
ScreenConnect
Free Trial is available
Ratings
Meets Requirements
9.4
304
9.3
394
Ease of Use
9.3
305
9.3
397
Ease of Setup
8.7
200
8.9
322
Ease of Admin
9.1
190
8.9
321
Quality of Support
9.3
282
8.8
337
Has the product been a good partner in doing business?
9.4
185
9.1
306
Product Direction (% positive)
9.1
302
8.7
390
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
8.9
11
Not enough data
Feature Not Available
Not enough data
9.8
15
Not enough data
9.0
12
Conferencing Options
Not enough data
8.5
10
Not enough data
7.6
9
Not enough data
Feature Not Available
Application Tools
Not enough data
8.5
9
Not enough data
8.8
12
Not enough data
Feature Not Available
Administration
9.1
21
Not enough data
7.6
19
Not enough data
7.8
19
Not enough data
7.7
19
Not enough data
9.0
21
Not enough data
7.1
19
Not enough data
Functionality
9.0
20
Not enough data
9.3
20
Not enough data
8.1
18
Not enough data
7.9
18
Not enough data
8.9
20
Not enough data
9.0
21
Not enough data
8.1
19
Not enough data
8.4
18
Not enough data
8.3
18
Not enough data
7.9
17
Not enough data
Monitoring
8.9
20
Not enough data
8.9
20
Not enough data
7.2
16
Not enough data
Reporting
9.0
19
Not enough data
9.2
20
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
106
9.7
37
9.2
105
9.3
36
9.1
92
9.1
33
8.9
92
9.2
39
9.0
96
9.1
38
9.0
102
8.9
39
Maintenance
8.8
95
9.5
39
7.9
69
8.8
28
Communication
8.8
96
8.9
36
7.3
66
8.4
23
7.4
62
Feature Not Available
8.4
78
8.6
30
Security
8.9
79
8.9
24
9.1
90
9.1
30
Device Support
8.2
75
8.4
33
8.7
86
8.9
34
8.7
85
9.0
33
Performance
8.5
87
8.4
31
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
81
8.9
92
8.6
74
8.7
84
8.8
80
8.5
86
9.0
75
8.8
74
9.2
80
9.0
77
8.8
75
9.2
103
9.1
85
Feature Not Available
Platform
9.0
80
9.0
94
8.2
68
7.8
78
8.5
71
8.1
78
9.2
79
9.5
104
Security
8.6
53
Feature Not Available
8.7
65
9.1
86
8.6
66
Feature Not Available
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BeyondTrust Remote Support and ScreenConnect are categorized as Remote Support and Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps and Privileged Access Management (PAM)
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.9%
Higher Education
11.7%
Hospital & Health Care
6.7%
Computer Software
5.0%
Computer & Network Security
4.4%
Other
49.3%
Information Technology and Services
42.6%
Computer Software
5.9%
Computer & Network Security
5.9%
Computer Networking
4.0%
Hospital & Health Care
3.5%
Other
38.0%
Most Helpful Reviews
BeyondTrust Remote Support
Most Helpful Favorable Review
James D.
Verified User in Higher Education
Bomgar does not just provide my team with a remote support solution. It provides my organisation with a set of software technologies to cater for many aspects of service delivery, internally within IT Services and externally to other professional...
Most Helpful Critical Review
Verified User in Information Technology and Services
yearly maintenance cost; not being upfront on whether they will charge you surcharge on using CC or not (they simply say, they will charge if applicable, even at the "Submit" button); not giving any valuable discount to loyal customers; expensive additional...
ScreenConnect
Most Helpful Favorable Review
Verified User in Information Technology and Services
ConnectWise makes it easy for my company to support my many customers and clients remotely. Connecting to workstations and servers is easy and in most cases seamless. Providing one-time remote support for customers who I have not worked with in the past...
Most Helpful Critical Review
Barry B.
Verified User in Information Technology and Services
The multi monitor support, while it works, it sub par. The toolbar at the top can be confusing in its groupings. The file transfer utility if clunky and reminds me of FTP software. The chat function is also clunky and can sometime be confusing to the end...
James D.
Verified User in Higher Education
Bomgar does not just provide my team with a remote support solution. It provides my organisation with a set of software technologies to cater for many aspects of service delivery, internally within IT Services and externally to other professional...
Verified User in Information Technology and Services
ConnectWise makes it easy for my company to support my many customers and clients remotely. Connecting to workstations and servers is easy and in most cases seamless. Providing one-time remote support for customers who I have not worked with in the past...
Verified User in Information Technology and Services
yearly maintenance cost; not being upfront on whether they will charge you surcharge on using CC or not (they simply say, they will charge if applicable, even at the "Submit" button); not giving any valuable discount to loyal customers; expensive additional...
Barry B.
Verified User in Information Technology and Services
The multi monitor support, while it works, it sub par. The toolbar at the top can be confusing in its groupings. The file transfer utility if clunky and reminds me of FTP software. The chat function is also clunky and can sometime be confusing to the end...
Alternatives
Discussions
What is BeyondTrust Remote Support used for?
2 comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
What is BeyondTrust remote support?
1 comment
GS
The phrase "Remote Support Application" is already in English and refers to a software tool designed to provide assistance or troubleshooting services from a...Read more
BeyondTrust Remote Support has no more discussions with answers
I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?
1 comment
RD
Yes you can, you need to speak with your account executive.Read more
Jacquard
1 comment
KS
Jacquard refers to a type of fabric with an intricate pattern woven directly into it, often using a special loom called a Jacquard loom. This technique...Read more
What does ConnectWise control do?
1 comment
BF
It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work Read more
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