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Best Social Customer Service Software - Page 3

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Social customer service software allows companies to reach out to customers and users via social media outlets. Social customer service solutions collect and organize mentions on social media platforms such as Twitter, Facebook, and so on, and create tickets for support agents to best respond to mentions and provide proper service. These solutions are not only used by customer service teams but are also utilized by marketing teams that can promote brand awareness and turn customer concerns into positive advertising to a large audience of social media users.

Social customer service features are often provided by help desk software, which collects customer inquiries from emails and specific user portals. Companies may use social customer service tools in conjunction with other social tools such as social media management software, social media monitoring software, and social media analytics software.

To qualify for inclusion in the Social Customer Service category, a product must:

Collect a combination of customer or user inquiries from a variety of social networks
Provide a platform for support agents to directly respond to social media mentions
Assign request tickets to customer support agents as inquiries arise

Best Social Customer Service Software At A Glance

Best for Small Businesses:
Sprout Social
Sprout Social
Best for Mid-Market:
Zendesk Support Suite
Zendesk Support Suite
Best for Enterprise:
Sprout Social
Sprout Social
Highest User Satisfaction:
Sprout Social
Sprout Social
Best Free Software:
Freshdesk
Freshdesk
Show LessShow More
Best for Enterprise:
Sprout Social
Sprout Social
Highest User Satisfaction:
Sprout Social
Sprout Social
Best Free Software:
Freshdesk
Freshdesk

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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117 Listings in Social Customer Service Available
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TeamSupport
By TeamSupport
(873)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—

    Users
    • Software Developer
    • Support Analyst
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 44% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TeamSupport Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    Features
    18
    Helpful
    15
    Case Management
    13
    Customer Support
    12
    Cons
    Ticketing Issues
    8
    Limited Features
    7
    Missing Features
    7
    Ticket Management
    7
    Limited Functionality
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamSupport features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Visitor Activity
    Average: 8.6
    8.1
    Mentions
    Average: 8.7
    8.3
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamSupport
    Company Website
    Year Founded
    2008
    HQ Location
    Dallas, TX
    Twitter
    @TeamSupport
    14,496 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    67 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—

Users
  • Software Developer
  • Support Analyst
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 44% Mid-Market
  • 39% Small-Business
TeamSupport Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
Features
18
Helpful
15
Case Management
13
Customer Support
12
Cons
Ticketing Issues
8
Limited Features
7
Missing Features
7
Ticket Management
7
Limited Functionality
6
TeamSupport features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.1
Visitor Activity
Average: 8.6
8.1
Mentions
Average: 8.7
8.3
Reporting
Average: 8.6
Seller Details
Seller
TeamSupport
Company Website
Year Founded
2008
HQ Location
Dallas, TX
Twitter
@TeamSupport
14,496 Twitter followers
LinkedIn® Page
www.linkedin.com
67 employees on LinkedIn®
Get a quote
Qualtrics CX for Contact Centers
By Qualtrics
(187)4.1 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualtrics Frontline Care is the contact center experience management product that enables organizations to understand customers like never before with AI-powered automation and omnichannel analytics —

    Users
    • Community Manager
    • Corporate social media executive
    Industries
    • Telecommunications
    • Marketing and Advertising
    Market Segment
    • 51% Enterprise
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualtrics CX for Contact Centers Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Centralized Management
    1
    Data Collection
    1
    Ease of Use
    1
    Features
    1
    Feedback Management
    1
    Cons
    Improvement Needed
    1
    Limited Functionality
    1
    Mobile Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualtrics CX for Contact Centers features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    7.8
    Visitor Activity
    Average: 8.6
    8.7
    Mentions
    Average: 8.7
    8.3
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualtrics
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,765 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,499 employees on LinkedIn®
    Ownership
    NASDAQ: XM
Product Description
How are these determined?Information
This description is provided by the seller.

Qualtrics Frontline Care is the contact center experience management product that enables organizations to understand customers like never before with AI-powered automation and omnichannel analytics —

Users
  • Community Manager
  • Corporate social media executive
Industries
  • Telecommunications
  • Marketing and Advertising
Market Segment
  • 51% Enterprise
  • 40% Mid-Market
Qualtrics CX for Contact Centers Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Centralized Management
1
Data Collection
1
Ease of Use
1
Features
1
Feedback Management
1
Cons
Improvement Needed
1
Limited Functionality
1
Mobile Issues
1
Qualtrics CX for Contact Centers features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
7.8
Visitor Activity
Average: 8.6
8.7
Mentions
Average: 8.7
8.3
Reporting
Average: 8.6
Seller Details
Seller
Qualtrics
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,765 Twitter followers
LinkedIn® Page
www.linkedin.com
5,499 employees on LinkedIn®
Ownership
NASDAQ: XM
Read Qualtrics CX for Contact Centers Reviews

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ServiceNow Customer Service Management
By ServiceNow
(167)4.4 out of 5
View top Consulting Services for ServiceNow Customer Service Management
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceNow Customer Service Management (CSM) goes beyond traditional service solutions to empower teams to deliver effortless customer experiences, from issue to resolution. With CSM, you can solve cu

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 58% Enterprise
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ServiceNow Customer Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Case Management
    10
    Features
    9
    Ease of Use
    5
    Helpful
    4
    Simple
    4
    Cons
    Complexity
    7
    Complex Setup
    4
    Difficult Setup
    4
    Complex Administration
    3
    Learning Curve
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ServiceNow Customer Service Management features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    7.7
    Visitor Activity
    Average: 8.6
    6.7
    Mentions
    Average: 8.7
    7.0
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ServiceNow
    Company Website
    Year Founded
    2004
    HQ Location
    Santa Clara, CA
    Twitter
    @servicenow
    50,962 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,567 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceNow Customer Service Management (CSM) goes beyond traditional service solutions to empower teams to deliver effortless customer experiences, from issue to resolution. With CSM, you can solve cu

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 58% Enterprise
  • 26% Mid-Market
ServiceNow Customer Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Case Management
10
Features
9
Ease of Use
5
Helpful
4
Simple
4
Cons
Complexity
7
Complex Setup
4
Difficult Setup
4
Complex Administration
3
Learning Curve
3
ServiceNow Customer Service Management features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
7.7
Visitor Activity
Average: 8.6
6.7
Mentions
Average: 8.7
7.0
Reporting
Average: 8.6
Seller Details
Seller
ServiceNow
Company Website
Year Founded
2004
HQ Location
Santa Clara, CA
Twitter
@servicenow
50,962 Twitter followers
LinkedIn® Page
www.linkedin.com
29,567 employees on LinkedIn®
HappyFox Help Desk
By HappyFox Inc.
(134)4.5 out of 5
Save to My Lists
Entry Level Price:$9.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 40% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HappyFox Help Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Customer Support
    3
    Intuitive
    2
    Automation
    1
    Case Management
    1
    Cons
    Call Functionality
    1
    Email Communication Issues
    1
    Expensive
    1
    Lack of Guidance
    1
    Lack of Resources
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HappyFox Help Desk features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HappyFox Inc.
    Year Founded
    2011
    HQ Location
    Irvine, California
    Twitter
    @HappyFoxApp
    2,525 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    122 employees on LinkedIn®
    Phone
    +1 (949) 535-2220
Product Description
How are these determined?Information
This description is provided by the seller.

HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 40% Small-Business
  • 39% Mid-Market
HappyFox Help Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Customer Support
3
Intuitive
2
Automation
1
Case Management
1
Cons
Call Functionality
1
Email Communication Issues
1
Expensive
1
Lack of Guidance
1
Lack of Resources
1
HappyFox Help Desk features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
HappyFox Inc.
Year Founded
2011
HQ Location
Irvine, California
Twitter
@HappyFoxApp
2,525 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
Phone
+1 (949) 535-2220
Read HappyFox Help Desk Reviews
Oracle Service Cloud (formerly RightNow)
By Oracle
(136)3.9 out of 5
View top Consulting Services for Oracle Service Cloud (formerly RightNow)
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service

    Users
    No information available
    Industries
    • Information Technology and Services
    • Retail
    Market Segment
    • 54% Enterprise
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Oracle Service Cloud (formerly RightNow) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Efficiency
    2
    Automation
    1
    Call Management
    1
    Case Management
    1
    Cons
    Bugs
    2
    Software Bugs
    2
    Technical Issues
    2
    Complex Administration
    1
    Complexity
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Oracle Service Cloud (formerly RightNow) features and usability ratings that predict user satisfaction
    7.5
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Visitor Activity
    Average: 8.6
    7.7
    Mentions
    Average: 8.7
    8.7
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Oracle
    Year Founded
    1977
    HQ Location
    Austin, TX
    Twitter
    @Oracle
    824,139 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    199,405 employees on LinkedIn®
    Ownership
    NYSE:ORCL
Product Description
How are these determined?Information
This description is provided by the seller.

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service

Users
No information available
Industries
  • Information Technology and Services
  • Retail
Market Segment
  • 54% Enterprise
  • 38% Mid-Market
Oracle Service Cloud (formerly RightNow) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Efficiency
2
Automation
1
Call Management
1
Case Management
1
Cons
Bugs
2
Software Bugs
2
Technical Issues
2
Complex Administration
1
Complexity
1
Oracle Service Cloud (formerly RightNow) features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 9.1
7.9
Visitor Activity
Average: 8.6
7.7
Mentions
Average: 8.7
8.7
Reporting
Average: 8.6
Seller Details
Seller
Oracle
Year Founded
1977
HQ Location
Austin, TX
Twitter
@Oracle
824,139 Twitter followers
LinkedIn® Page
www.linkedin.com
199,405 employees on LinkedIn®
Ownership
NYSE:ORCL
Read Oracle Service Cloud (formerly RightNow) Reviews
Trengo
By Trengo
(227)4.3 out of 5
Save to My Lists
Entry Level Price:€125.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

    Users
    No information available
    Industries
    • Leisure, Travel & Tourism
    • Apparel & Fashion
    Market Segment
    • 73% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Trengo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    103
    Helpful
    74
    Customer Support
    58
    Features
    56
    Communication
    47
    Cons
    Missing Features
    60
    Limited Features
    43
    Messaging Issues
    29
    Chat Functionality
    23
    Limited Options
    23
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Trengo features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    7.1
    Visitor Activity
    Average: 8.6
    8.5
    Mentions
    Average: 8.7
    7.5
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Trengo
    Year Founded
    2017
    HQ Location
    Utrecht, Utrecht, Netherlands
    Twitter
    @TrengoHQ
    284 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    107 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

Users
No information available
Industries
  • Leisure, Travel & Tourism
  • Apparel & Fashion
Market Segment
  • 73% Small-Business
  • 26% Mid-Market
Trengo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
103
Helpful
74
Customer Support
58
Features
56
Communication
47
Cons
Missing Features
60
Limited Features
43
Messaging Issues
29
Chat Functionality
23
Limited Options
23
Trengo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
7.1
Visitor Activity
Average: 8.6
8.5
Mentions
Average: 8.7
7.5
Reporting
Average: 8.6
Seller Details
Seller
Trengo
Year Founded
2017
HQ Location
Utrecht, Utrecht, Netherlands
Twitter
@TrengoHQ
284 Twitter followers
LinkedIn® Page
www.linkedin.com
107 employees on LinkedIn®
Read Trengo Reviews
Verint Messaging
By Verint
(83)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Verint Messaging™ is a purpose-built solution for integrating messaging into the digital customer journey and facilitating conversations with customers via messaging and social channels at-scale. Pro

    Users
    • Customer Support Professional
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 55% Enterprise
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Verint Messaging Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Features
    3
    Customer Support
    2
    Helpful
    2
    Management Support
    2
    Cons
    Access Limitations
    1
    AI Limitations
    1
    Chat Issues
    1
    Connectivity Issues
    1
    Cost Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Verint Messaging features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Visitor Activity
    Average: 8.6
    8.5
    Mentions
    Average: 8.7
    8.7
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Verint
    Year Founded
    1994
    HQ Location
    Melville, New York
    Twitter
    @Verint
    7,799 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,103 employees on LinkedIn®
    Ownership
    NASDAQ: VRNT
Product Description
How are these determined?Information
This description is provided by the seller.

Verint Messaging™ is a purpose-built solution for integrating messaging into the digital customer journey and facilitating conversations with customers via messaging and social channels at-scale. Pro

Users
  • Customer Support Professional
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 55% Enterprise
  • 39% Mid-Market
Verint Messaging Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Features
3
Customer Support
2
Helpful
2
Management Support
2
Cons
Access Limitations
1
AI Limitations
1
Chat Issues
1
Connectivity Issues
1
Cost Limitations
1
Verint Messaging features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.6
Visitor Activity
Average: 8.6
8.5
Mentions
Average: 8.7
8.7
Reporting
Average: 8.6
Seller Details
Seller
Verint
Year Founded
1994
HQ Location
Melville, New York
Twitter
@Verint
7,799 Twitter followers
LinkedIn® Page
www.linkedin.com
4,103 employees on LinkedIn®
Ownership
NASDAQ: VRNT
Read Verint Messaging Reviews
Eclincher
By Eclincher
(440)4.6 out of 5
Save to My Lists
Entry Level Price:$65.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Eclincher is a comprehensive AI-powered Digital Marketing Platform designed to simplify digital marketing and social media management for businesses, agencies, and brands. It combines multiple essenti

    Users
    • Community Manager
    • CEO
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 78% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Eclincher Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    Customer Service
    20
    Social Media Management
    19
    Customer Support
    18
    Post Scheduling
    16
    Cons
    Bugs
    6
    Improvement Needed
    6
    Missing Features
    6
    Social Media Limitations
    5
    Image Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Eclincher features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Visitor Activity
    Average: 8.6
    8.8
    Mentions
    Average: 8.7
    8.8
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Eclincher
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @eClincher
    11,181 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Eclincher is a comprehensive AI-powered Digital Marketing Platform designed to simplify digital marketing and social media management for businesses, agencies, and brands. It combines multiple essenti

Users
  • Community Manager
  • CEO
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 78% Small-Business
  • 16% Mid-Market
Eclincher Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
Customer Service
20
Social Media Management
19
Customer Support
18
Post Scheduling
16
Cons
Bugs
6
Improvement Needed
6
Missing Features
6
Social Media Limitations
5
Image Issues
4
Eclincher features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.6
Visitor Activity
Average: 8.6
8.8
Mentions
Average: 8.7
8.8
Reporting
Average: 8.6
Seller Details
Seller
Eclincher
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@eClincher
11,181 Twitter followers
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
Read Eclincher Reviews
Helpwise
By Saas Labs
(180)4.6 out of 5
Save to My Lists
Entry Level Price:$12.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 89% Small-Business
    • 11% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Helpwise Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    16
    Ease of Use
    15
    Customer Support
    14
    Features
    10
    Communication
    8
    Cons
    Missing Features
    12
    Technical Issues
    8
    Bugs
    7
    Limited Features
    7
    Software Glitches
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpwise features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Visitor Activity
    Average: 8.6
    9.8
    Mentions
    Average: 8.7
    9.5
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    295 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    373 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 89% Small-Business
  • 11% Mid-Market
Helpwise Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
16
Ease of Use
15
Customer Support
14
Features
10
Communication
8
Cons
Missing Features
12
Technical Issues
8
Bugs
7
Limited Features
7
Software Glitches
6
Helpwise features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
9.3
Visitor Activity
Average: 8.6
9.8
Mentions
Average: 8.7
9.5
Reporting
Average: 8.6
Seller Details
Seller
Saas Labs
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
295 Twitter followers
LinkedIn® Page
www.linkedin.com
373 employees on LinkedIn®
Read Helpwise Reviews
Chatdesk Teams
By Chatdesk
(12)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Companies who integrate Chatdesk with their helpdesk see the following impact: 90+ NPS score for Chatdesk Teams 15%+ Increase in conversion on social media Response times in under 90 minutes > Fl

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 25% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chatdesk Teams Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Chat Functionality
    1
    Communication Ease
    1
    Customer Support
    1
    Easy Setup
    1
    Cons
    Slow Performance
    1
    Ticketing Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chatdesk Teams features and usability ratings that predict user satisfaction
    0.0
    No information available
    7.9
    Visitor Activity
    Average: 8.6
    9.2
    Mentions
    Average: 8.7
    9.0
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Chatdesk
    Year Founded
    2016
    HQ Location
    New York, NY
    LinkedIn® Page
    www.linkedin.com
    193 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Companies who integrate Chatdesk with their helpdesk see the following impact: 90+ NPS score for Chatdesk Teams 15%+ Increase in conversion on social media Response times in under 90 minutes > Fl

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 25% Enterprise
Chatdesk Teams Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Chat Functionality
1
Communication Ease
1
Customer Support
1
Easy Setup
1
Cons
Slow Performance
1
Ticketing Issues
1
Chatdesk Teams features and usability ratings that predict user satisfaction
0.0
No information available
7.9
Visitor Activity
Average: 8.6
9.2
Mentions
Average: 8.7
9.0
Reporting
Average: 8.6
Seller Details
Seller
Chatdesk
Year Founded
2016
HQ Location
New York, NY
LinkedIn® Page
www.linkedin.com
193 employees on LinkedIn®
Read Chatdesk Teams Reviews
ZoomSphere
By ZoomSphere
(18)4.7 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ZoomSphere is an all-in-one social media scheduling and management solution designed for teams to plan, schedule, auto-publish, and analyze their social media content across multiple platforms. Zoo

    Users
    No information available
    Industries
    • Marketing and Advertising
    Market Segment
    • 78% Small-Business
    • 17% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ZoomSphere Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Centralized Management
    6
    Team Collaboration
    5
    Customer Service
    4
    Customer Support
    4
    Features
    4
    Cons
    Bugs
    1
    Missing Features
    1
    Posting Issues
    1
    Publishing Limitations
    1
    Social Media Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ZoomSphere features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    9.3
    Mentions
    Average: 8.7
    9.2
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ZoomSphere
    HQ Location
    Praha 1, Praha
    Twitter
    @ZoomSphere
    11 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ZoomSphere is an all-in-one social media scheduling and management solution designed for teams to plan, schedule, auto-publish, and analyze their social media content across multiple platforms. Zoo

Users
No information available
Industries
  • Marketing and Advertising
Market Segment
  • 78% Small-Business
  • 17% Enterprise
ZoomSphere Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Centralized Management
6
Team Collaboration
5
Customer Service
4
Customer Support
4
Features
4
Cons
Bugs
1
Missing Features
1
Posting Issues
1
Publishing Limitations
1
Social Media Limitations
1
ZoomSphere features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
9.3
Mentions
Average: 8.7
9.2
Reporting
Average: 8.6
Seller Details
Seller
ZoomSphere
HQ Location
Praha 1, Praha
Twitter
@ZoomSphere
11 Twitter followers
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
Read ZoomSphere Reviews
Crisp
By Crisp IM SARL
(149)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Crisp is the ultimate all-in-one multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tool

    Users
    • CEO
    • Founder
    Industries
    • Computer Software
    • Internet
    Market Segment
    • 85% Small-Business
    • 12% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Crisp Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    21
    Helpful
    16
    Ease of Use
    11
    Features
    10
    Chat Features
    7
    Cons
    Missing Features
    6
    Bugs
    4
    Limited Features
    4
    Poor Customer Support
    4
    Integration Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Crisp features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.2
    Visitor Activity
    Average: 8.6
    8.3
    Mentions
    Average: 8.7
    8.1
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Crisp IM SARL
    Year Founded
    2015
    HQ Location
    Nantes, FR
    Twitter
    @crisp_im
    4,178 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Crisp is the ultimate all-in-one multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tool

Users
  • CEO
  • Founder
Industries
  • Computer Software
  • Internet
Market Segment
  • 85% Small-Business
  • 12% Mid-Market
Crisp Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
21
Helpful
16
Ease of Use
11
Features
10
Chat Features
7
Cons
Missing Features
6
Bugs
4
Limited Features
4
Poor Customer Support
4
Integration Issues
3
Crisp features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.2
Visitor Activity
Average: 8.6
8.3
Mentions
Average: 8.7
8.1
Reporting
Average: 8.6
Seller Details
Seller
Crisp IM SARL
Year Founded
2015
HQ Location
Nantes, FR
Twitter
@crisp_im
4,178 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Read Crisp Reviews
SleekFlow
By SleekFlow
(163)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SleekFlow is the Omnichannel Conversational AI Suite for customer engagement. The all-in-one SleekFlow platform creates seamless and personalized customer journeys across everyone’s go-to messaging ch

    Users
    • Director
    • Founder
    Industries
    • Retail
    • Education Management
    Market Segment
    • 79% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SleekFlow is a communication platform that consolidates messages from various channels and automates customer interactions.
    • Users frequently mention the platform's ease of use, time-saving automation features, and the responsive and supportive customer service that helps resolve issues efficiently.
    • Users mentioned challenges with the setup phase, occasional platform bugs, limitations in customization options for certain automated workflows, and the need for more advanced analytics features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SleekFlow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    89
    Customer Support
    74
    Helpful
    44
    Features
    41
    Automation
    38
    Cons
    Messaging Issues
    26
    Missing Features
    26
    Expensive
    25
    Bugs
    22
    Software Bugs
    20
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SleekFlow features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Visitor Activity
    Average: 8.6
    8.3
    Mentions
    Average: 8.7
    8.0
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SleekFlow
    Year Founded
    2019
    HQ Location
    Singapore, SG
    Twitter
    @sleekflow_io
    82 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    191 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SleekFlow is the Omnichannel Conversational AI Suite for customer engagement. The all-in-one SleekFlow platform creates seamless and personalized customer journeys across everyone’s go-to messaging ch

Users
  • Director
  • Founder
Industries
  • Retail
  • Education Management
Market Segment
  • 79% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SleekFlow is a communication platform that consolidates messages from various channels and automates customer interactions.
  • Users frequently mention the platform's ease of use, time-saving automation features, and the responsive and supportive customer service that helps resolve issues efficiently.
  • Users mentioned challenges with the setup phase, occasional platform bugs, limitations in customization options for certain automated workflows, and the need for more advanced analytics features.
SleekFlow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
89
Customer Support
74
Helpful
44
Features
41
Automation
38
Cons
Messaging Issues
26
Missing Features
26
Expensive
25
Bugs
22
Software Bugs
20
SleekFlow features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.1
Visitor Activity
Average: 8.6
8.3
Mentions
Average: 8.7
8.0
Reporting
Average: 8.6
Seller Details
Seller
SleekFlow
Year Founded
2019
HQ Location
Singapore, SG
Twitter
@sleekflow_io
82 Twitter followers
LinkedIn® Page
www.linkedin.com
191 employees on LinkedIn®
Read SleekFlow Reviews
Mojo Helpdesk
By Mojo Helpdesk
(242)4.4 out of 5
Save to My Lists
Entry Level Price:$14.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets a

    Users
    No information available
    Industries
    • Information Technology and Services
    • Primary/Secondary Education
    Market Segment
    • 55% Mid-Market
    • 30% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Mojo Helpdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Efficiency
    8
    Helpful
    6
    Automation
    5
    Case Management
    4
    Cons
    Ticketing Issues
    10
    Missing Features
    6
    Limited Customization
    4
    Assignment Issues
    3
    Slow Loading
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mojo Helpdesk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Visitor Activity
    Average: 8.6
    8.0
    Mentions
    Average: 8.7
    8.2
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mojo Helpdesk
    Year Founded
    2011
    HQ Location
    Austin, Texas
    Twitter
    @mojohelpdesk
    735 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets a

Users
No information available
Industries
  • Information Technology and Services
  • Primary/Secondary Education
Market Segment
  • 55% Mid-Market
  • 30% Small-Business
Mojo Helpdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Efficiency
8
Helpful
6
Automation
5
Case Management
4
Cons
Ticketing Issues
10
Missing Features
6
Limited Customization
4
Assignment Issues
3
Slow Loading
3
Mojo Helpdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.8
Visitor Activity
Average: 8.6
8.0
Mentions
Average: 8.7
8.2
Reporting
Average: 8.6
Seller Details
Seller
Mojo Helpdesk
Year Founded
2011
HQ Location
Austin, Texas
Twitter
@mojohelpdesk
735 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Read Mojo Helpdesk Reviews
Juphy
By Juphy Inc.
(93)4.6 out of 5
Save to My Lists
Entry Level Price:$25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    All social communication channels — Facebook, Instagram, Twitter, YouTube, Whatsapp, Linkedin, Google Play Store, Google My Business, IOS App Store — in one place. Speed up the customer satisfactio

    Users
    • Founder
    • CEO
    Industries
    • Marketing and Advertising
    • Education Management
    Market Segment
    • 96% Small-Business
    • 4% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Juphy Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Simple
    1
    Cons
    Integration Issues
    1
    Ticketing Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Juphy features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    7.3
    Visitor Activity
    Average: 8.6
    9.2
    Mentions
    Average: 8.7
    8.7
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Juphy Inc.
    Year Founded
    2018
    HQ Location
    Wilmington, Delaware
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

All social communication channels — Facebook, Instagram, Twitter, YouTube, Whatsapp, Linkedin, Google Play Store, Google My Business, IOS App Store — in one place. Speed up the customer satisfactio

Users
  • Founder
  • CEO
Industries
  • Marketing and Advertising
  • Education Management
Market Segment
  • 96% Small-Business
  • 4% Mid-Market
Juphy Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Simple
1
Cons
Integration Issues
1
Ticketing Issues
1
Juphy features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
7.3
Visitor Activity
Average: 8.6
9.2
Mentions
Average: 8.7
8.7
Reporting
Average: 8.6
Seller Details
Seller
Juphy Inc.
Year Founded
2018
HQ Location
Wilmington, Delaware
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
Read Juphy Reviews
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