Best Service Desk Software - Page 6
Service desk software provides a ticketing platform for internal IT service management. Service desks serve as a single point of contact (SPOC) within a company so that employees using IT equipment (both hardware and software) can receive help from the IT department, or an outsourced equivalent, by submitting inquiries through a portal when issues arise. Service desks provide functionality for both incident and service requests. These programs often provide tools for asset management, knowledge management software, and change management. Service desk products are an easy and convenient way for IT departments to remain organized and quickly assist employees with inquiries. Help desk software provides similar functionality; however, those platforms organize ticket requests from customers outside the company and provide them with information and support regarding a company’s products or services.
To qualify for inclusion in the Service Desk category, a product must:
Best Service Desk Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Service Creatio is a comprehensive cloud solution that allows the management of customer requests and automates service operations by following pre-defined processes for full-cycle service management.
- 40% Mid-Market
- 40% Small-Business
4,035 Twitter followers
- Overview
- User Satisfaction
- Seller Details
ServiceWise is a fully customizable self-service portal. The portal is a single-access point for end-users reporting problems, requesting service, downloading software, accessing request forms and for
- 75% Mid-Market
- 25% Enterprise
178 Twitter followers
- Overview
- User Satisfaction
- Seller Details
TrackStudio is a configurable issue tracking system.
- 50% Mid-Market
- 25% Small-Business
21 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
DeskDay CSA is a cloud-based next-gen PSA that empowers MSPs to embrace a modern, conversational, customer-centric solution that keeps your customers satisfied, teams happy, and profitability high. De
- 67% Small-Business
- 33% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Choose from a rich selection of SupportDesk features & integrations to bolster your customer support'
- 67% Small-Business
- 33% Enterprise
563 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
- 67% Enterprise
- 33% Mid-Market
17,650 Twitter followers
- Overview
- User Satisfaction
- Seller Details
SeamlessDesk Service Desk provides an easy-to-use UX and beautiful UI. Purpose-built Help Desk and IT Asset Management capabilities, reporting, and automation. Also, Incident, Problem, Change, Release
- 33% Mid-Market
- 33% Enterprise
4 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Intelligent Service Management is a robust, full-featured service management suite that’s simple, affordable and aided by Luma™ – the Virtual Support Agent with Artificial Intelligence. The solution r
- 67% Mid-Market
- 33% Enterprise
11 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
SYDLE ONE is an all-in-one corporate digital platform that provides several solutions in one place, allowing you to keep up with the digital transformation. The platform provides you with native and
- 63% Mid-Market
- 25% Small-Business
- Overview
- User Satisfaction
- Seller Details
WorkReduce Service Desk provides brands & agencies with flexible, on-demand media buying, ad operations, analytics, & creative services support.
- 67% Mid-Market
- 33% Small-Business
- Overview
- User Satisfaction
- Seller Details
APSYNET SERVICE DESK
- 50% Enterprise
- 50% Small-Business
75 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
A service desk extension for customer-centered Jira Service Management. Boost your Jira Customer Portal to be more useful and up-to-date with ease. Keep your customers satisfied with this Jira Service
- 50% Mid-Market
- 50% Enterprise
183 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Inspire your customers with excellent service and offer your employees the best employee experience. Satisfied customers are the key to increase revenue and productivity. Outstanding service quality s
- 33% Small-Business
- 33% Mid-Market
1,120 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Nilex offers fully customizable, web and mobile responsive ITSM solutions that enable complete control over business processes. Ticket Management, Asset Management, Service Catalog, Shared Services, o
- 50% Enterprise
- 50% Small-Business
10 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Micro Focus Service Desk is a complete service management solution that allows to easily monitor and solve services issues so that there is minimal disruption to the organization.
- 50% Enterprise
- 50% Mid-Market
21,943 Twitter followers
