Feature Bundle for Jira Service Management
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Feature Bundle for Jira Service Management
By Appsvio - Atlassian Marketplace Partner
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Feature Bundle for Jira Service Management Reviews & Product Details

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Feature Bundle for Jira Service Management Overview

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What is Feature Bundle for Jira Service Management?

A service desk extension for customer-centered Jira Service Management. Boost your Jira Customer Portal to be more useful and up-to-date with ease. Keep your customers satisfied with this Jira Service Management extension.

Feature Bundle for Jira Service Management Details
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Product Description

A service desk extension for customer-centered Jira Service Management. Boost your Jira Customer Portal to be more useful and up-to-date with ease. Keep your customers satisfied with this Jira Service Management extension.

Seller Details
Seller
Appsvio - Atlassian Marketplace Partner
Year Founded
2020
HQ Location
Wrocław, PL
Twitter
@appsvio_team
183 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Description

Appsvio creates ITSM apps that help business teams simplify workflow and manage agents’ responsibilities more efficiently. Appsvio aims to implement the best ITSM practices into every team’s everyday routine. Each app is made to streamline customer cooperation and eliminate silos between teams. Based in Poland, Appsvio is backed by Atlassian Ventures and is a team of Atlassian Certified Experts. With their help, you can create customer support and workflow that will grow your business.

Celina K.
CK
Overview Provided by:
Celina Kuziemko

Recent Feature Bundle for Jira Service Management Reviews

NK
Neha K.Enterprise (> 1000 emp.)
5.0 out of 5
"Detailed review of Feature Bundle for Jira Service Management"
The best thing about Feature Bundle for Jira Service Management is it creates an easy workflow which can be automated, managed and created to meet ...
Read more
MM
manav m.Mid-Market (51-1000 emp.)
5.0 out of 5
"A Good tool for bug tracking"
1. It's very easy to implement and generate the ticket and share the same 2. Dashboard available is very useful to keep tracker of all issues whic...
Read more
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Feature Bundle for Jira Service Management Media

Feature Bundle for Jira Service Management Demo - Put requests in customers’ hands
Allow customers to edit the requests on the portal or fill in additional information when needed. Adjust the fields to your preferences, including Insight, and create transition screens for customers’ support.
Feature Bundle for Jira Service Management Demo - Display workflow and field values on the request
Customers want to be up-to-date. Set up the steps in the workflow and display them on the Portal. Show what stage the request is and how much is still to come. Display extra field values on request with custom fields.
Feature Bundle for Jira Service Management Demo - Keep your customers constantly well-informed
Make sure nothing is missed! Customize Jira service portal and add dynamic portal announcements to share information to proper users. Set up the conditions when the banner is displayed or not, and even what color it is.
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2 Feature Bundle for Jira Service Management Reviews

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2 Feature Bundle for Jira Service Management Reviews
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Feature Bundle for Jira Service Management Pros and Cons

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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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NK
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Feature Bundle for Jira Service Management?

The best thing about Feature Bundle for Jira Service Management is it creates an easy workflow which can be automated, managed and created to meet administrator needs which is required for service management.

It also provides very feasible experience for user by opening door for efficient service delivery and customer support. Review collected by and hosted on G2.com.

What do you dislike about Feature Bundle for Jira Service Management?

I did not find anything that I specifically dislike about Jira Service Management. However, some of my collegues find some features difficult to understand in customization of options especially if they are new to Jira. Review collected by and hosted on G2.com.

What problems is Feature Bundle for Jira Service Management solving and how is that benefiting you?

The key feature that Feature Bundle for Jira Service Management provides is its centralized structure which helps to manage customer issues and provide them proper resolutions within given timeframe. It also helps to track and manage tasks with easy workflow management with improved productivity.

It provides easy communication from user to support with user-friendly interface. Review collected by and hosted on G2.com.

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MM
Associate
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Feature Bundle for Jira Service Management?

1. It's very easy to implement and generate the ticket and share the same

2. Dashboard available is very useful to keep tracker of all issues which are closed and open.

3. The ability to add subtasks to existing tickets enables to reduce duplication of efforts

4. Customer support is very reponsive and gives fast resolution for the query raised Review collected by and hosted on G2.com.

What do you dislike about Feature Bundle for Jira Service Management?

1. Data can't be exported in a excel sheet

2. There are no proper reports which are generated to analyze data and present a clear picture to stakeholders. Review collected by and hosted on G2.com.

What problems is Feature Bundle for Jira Service Management solving and how is that benefiting you?

Jira is a good tool for bug tracking. It's very easy to add comments, create subtasks and see the existing tickets which are underprocess. With some upgrades like data analystics, data export it can capture the entire market. Review collected by and hosted on G2.com.

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