Best Service Desk Software - Page 3
Service desk software provides a ticketing platform for internal IT service management. The best service desk software serves as a single point of contact (SPOC) within a company so that employees using IT equipment (both hardware and software) can receive help from the IT department, or an outsourced equivalent, by submitting inquiries through a portal when issues arise. Service desks provide functionality for both incident and service requests. These programs often provide tools for asset management, knowledge management software, and change management. Service desk products are an easy and convenient way for IT departments to remain organized and quickly assist employees with inquiries. Help desk software provides similar functionality; however, those platforms organize ticket requests from customers outside the company and provide them with information and support regarding a company’s products or services.
To qualify for inclusion in the Service Desk category, a product must:
Featured Service Desk Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desk
- 57% Mid-Market
- 40% Enterprise
1,762 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Horn
- Information Technology and Services
- Government Administration
- 58% Enterprise
- 39% Mid-Market
957 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security
- Information Technology and Services
- Government Administration
- 62% Enterprise
- 33% Mid-Market
6,786 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Incident IQ is a workflow management solution built by K-12, exclusively for K-12. Headquartered in Atlanta, GA, Incident IQ is 170+ strong and made up of former educators, K-12 IT technicians, and
- Technology Specialist
- Primary/Secondary Education
- Information Technology and Services
- 59% Mid-Market
- 39% Enterprise
408 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Halp is a conversational ticketing solution for modern IT and Ops teams to assign, prioritize, manage and report on requests from Slack or Microsoft Teams. It’s used every day by internal operations t
- Information Technology and Services
- Computer Software
- 82% Mid-Market
- 12% Small-Business
481 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premi
- Manager
- Information Technology and Services
- Telecommunications
- 76% Enterprise
- 20% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a comple
- Information Technology and Services
- 105% Enterprise
- 35% Mid-Market
62,752 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 20 years of experience, Halo Service Desk has been developed to offer a fea
- 50% Small-Business
- 44% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower us
- Information Technology and Services
- 58% Enterprise
- 25% Mid-Market
21,600 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automat
- Information Technology and Services
- Insurance
- 51% Enterprise
- 30% Mid-Market
257 Twitter followers
- Overview
- User Satisfaction
- Seller Details
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, ac
- 47% Mid-Market
- 33% Enterprise
137,068 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to b
- Hospital & Health Care
- Information Technology and Services
- 50% Mid-Market
- 39% Enterprise
11 Twitter followers
- Overview
- User Satisfaction
- Seller Details
TeamDynamix is a no-code cloud-based IT Service Management (ITSM) and Project Portfolio Management (PPM) platform with enterprise integration & automation. Whether you are just starting out with
- Higher Education
- Education Management
- 48% Enterprise
- 41% Mid-Market
1,045 Twitter followers
- Overview
- User Satisfaction
- Seller Details
iSupport Service Desk helps you to automate incident, problem, change management, reporting, knowledge, asset, end user self help, approval processes, customer surveys and advanced email processing. W
- Information Technology and Services
- 50% Mid-Market
- 32% Enterprise
1,511 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to u
- Information Technology and Services
- Higher Education
- 60% Enterprise
- 31% Mid-Market
1,281 Twitter followers
