Best Service Desk Software - Page 3
Service desk software provides a ticketing platform for internal IT service management. Service desks serve as a single point of contact (SPOC) within a company so that employees using IT equipment (both hardware and software) can receive help from the IT department, or an outsourced equivalent, by submitting inquiries through a portal when issues arise. Service desks provide functionality for both incident and service requests. These programs often provide tools for asset management, knowledge management software, and change management. Service desk products are an easy and convenient way for IT departments to remain organized and quickly assist employees with inquiries. Help desk software provides similar functionality; however, those platforms organize ticket requests from customers outside the company and provide them with information and support regarding a company’s products or services.
To qualify for inclusion in the Service Desk category, a product must:
Best Service Desk Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Enhance your service delivery with a Microsoft 365-focused IT Service Management software (ITSM) running on Azure cloud. Deliver exceptional service without breaking the bank with fast AI-driven capab
- 67% Mid-Market
- 28% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premi
- Manager
- Information Technology and Services
- Telecommunications
- 77% Enterprise
- 20% Mid-Market
49,964 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
For IT or line of business teams responsible for providing service to internal or external customers, Ivanti is the world’s leader in IT service management solutions. Proactively resolve incidents bef
- Information Technology and Services
- Government Administration
- 63% Enterprise
- 33% Mid-Market
6,782 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times. Your em
- Computer & Network Security
- Information Technology and Services
- 50% Small-Business
- 46% Mid-Market
146 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Horn
- Information Technology and Services
- Government Administration
- 58% Enterprise
- 39% Mid-Market
966 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Invgate Service Management (IGSM) is a highly customizable no-code solution for Enterprise Service Management. It features a drag-and-drop workflow builder with built-in integrations, embedded AI-capa
- Information Technology and Services
- 63% Small-Business
- 21% Mid-Market
1,145 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desk
- 57% Mid-Market
- 43% Enterprise
1,820 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
TeamDynamix is a no-code cloud-based IT Service Management (ITSM) and Project Portfolio Management (PPM) platform with enterprise integration & automation. Whether you are just starting out with
- Higher Education
- Education Management
- 48% Enterprise
- 41% Mid-Market
1,053 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to b
- Hospital & Health Care
- Information Technology and Services
- 53% Mid-Market
- 41% Enterprise
11 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 20 years of experience, Halo Service Desk has been developed to offer a fea
- 50% Small-Business
- 44% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
iSupport Service Desk helps you to automate incident, problem, change management, reporting, knowledge, asset, end user self help, approval processes, customer surveys and advanced email processing. W
- Information Technology and Services
- 50% Mid-Market
- 32% Enterprise
1,547 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Eden is a comprehensive SaaS platform built to help Workplace, People Operations, and IT teams work wonders. Eden offers user-friendly workplace experience tools designed with the employee experience
- Computer Software
- Information Technology and Services
- 64% Mid-Market
- 20% Enterprise
679 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Halp is a conversational ticketing solution for modern IT and Ops teams to assign, prioritize, manage and report on requests from Slack or Microsoft Teams. It’s used every day by internal operations t
- Information Technology and Services
- Computer Software
- 82% Mid-Market
- 12% Small-Business
487 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
N-able MSP Manager is a cloud-based helpdesk & billing software for IT service providers. which includes a ticketing system, customer portal, technician mobile apps, billing tools, reporting dashb
- Information Technology and Services
- Computer & Network Security
- 69% Small-Business
- 25% Mid-Market
16,344 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower us
- Information Technology and Services
- 55% Enterprise
- 24% Mid-Market
21,943 Twitter followers
