CA Service Desk Manager Reviews & Product Details

I like the ui of this product, it is very easy to navigate through , learn all the features, configuration items, cmdb mapping and price of the product. It offers great features in good price. Review collected by and hosted on G2.com.

It is not suited for large organisations, not a cloud based solution. It works best with ca products only. There are limits for concurrent users login. Not up to the market Review collected by and hosted on G2.com.

You can develop and integrate everything with CA SDM Review collected by and hosted on G2.com.

Old UI, but can customize it very quickly and easy Review collected by and hosted on G2.com.

Most of the Top IT companies use this tool nowadays for logging the tickets with the issues raised by the customer and the service desk help the employees to decide the priorities for the issue and make them work faster based on the priorities Review collected by and hosted on G2.com.

It is old tool and some more functionalities can be added in the tool to make it better.Not as customizable as service now .Auto scheduling of reports and visualisation should be added for better representation of data. Review collected by and hosted on G2.com.

I used this platform for IT service management in order to maintain all Incident requests and change orders raised by business. Its helping a lot to keep track of all requests in a single site and Its even having SLA calculations and includes many groups and users with out any lag on performance as well. Review collected by and hosted on G2.com.

I felt the navigation on requests should have some more easy navigation links or tabs to navigate to the requests in just a click. When ever I need to track my request, I need to go through via service desk only. There it wants me to go with many navigations to find out the request. Thats It, Other than this navigational thing I didnt faced any performance lag or etc. Review collected by and hosted on G2.com.

The GUI of this tool is user friendly and captures much more details related to requests and incidents with proper configuration items available to categorise the tickets. Review collected by and hosted on G2.com.

The software is outdated in appearance as compared to its competitors. Also sometimes it lags and is slow in response. The reporting analytics are a bit better in other similar software available in the market. Review collected by and hosted on G2.com.

CA service desk is simple and has all the sections required to manage and respond to tickets accordingly. you can also assign tickets to external parties and manage remotely. Review collected by and hosted on G2.com.

i dislike the fact of having it on-site especially if you have multiple customers on hand, this means maintenance of it will be high if for instance there is a bug or upgrade to be made Review collected by and hosted on G2.com.

CA Desktop is a user-friendly desktop. Even working with many people, I don't face any latency in using this application. During covid -19, we don't have any latency issues. Review collected by and hosted on G2.com.

Loading time take long time while launching the application. Sometimes during emergency its make irritating. Thats makes very irritating even a session killing.

Switching one system to another system is bit difficult. The application are slower then usual. The moment after switing the one meachine to another meachine is very bad.65 Review collected by and hosted on G2.com.

if you are facing any network issue, the Desktop brings back where we left, and it is integrated with the Citrix so that it is user friendly to kill the previous sessions anything went wrong Review collected by and hosted on G2.com.

If any application in the Current session faces slowness, we need to kill the entire session, and there is no option to kill the particular application like taskmanager. Review collected by and hosted on G2.com.

CA Service Desk Manager almost address all our ITSM needs and flag tickets concerning the levels of the breach. It is also best for managing the issued tickets with inline editing. The support system of the CA is quick and effective in the technical aspects. Review collected by and hosted on G2.com.

The report display should be simple with graphical representation options like bar charts graphs for better understanding. It's hard for us to get customized reports. Review collected by and hosted on G2.com.

Even though large number of users logged in simultaneously, there is no discrepancies found on the UI.

Ecosystem across the CA products are seamless.

servicedesk application can be accessed outside the network without compromising the security. Review collected by and hosted on G2.com.

Frequency, export option on the GUI is hung. can only be fixed upon the recycling the services.

Difficult to export change task report. Review collected by and hosted on G2.com.