CA Service Desk Manager Reviews & Product Details - Page 2

This application is effortless to use. It is the best when it comes to training since the application is easy to understand, and employees can catch up on the work process quickly. Easy to upgrade and installation is handy, along with good documentation and support Review collected by and hosted on G2.com.

The application also freezes quite a bit and a user will have to quite often close and reopen broser to get it functioning properly Review collected by and hosted on G2.com.

I like how Clarity allows my users to enter data in the system easily. Clarity provides the opportunity to easily pull this data as well! Review collected by and hosted on G2.com.

One thing I dislike about Clarity is probably having to add users for access. This is pretty tricky at times and can get super confusing. Other than this, the software is awesome. Review collected by and hosted on G2.com.

Easy to transfer tickets within teams, with inline editing to edit multiple tickets at once makes it easier for the batters to manage queues Review collected by and hosted on G2.com.

Customization and downtime is hours if you migrate or upgrade Review collected by and hosted on G2.com.

It has all the required features and tools built in for a service desk requirement. Review collected by and hosted on G2.com.

There is nothing as such to be described as negative Review collected by and hosted on G2.com.

CA service desk manager helps people to perform professional tasks. It also provides good customer service without any fear on performance. It also acts as modern platform for recent tasks. Review collected by and hosted on G2.com.

Sometime this tool acts slow when multiple users launch the app at the same time. When this app crushes there is no option to kill or end. When we try to do that the entire opend app getting end tasked. Review collected by and hosted on G2.com.

There are many different features within Clarity SM that take a while to navigate to the level needed to utilize effectively. Once you've done that it's a great program. Specifically, I enjoyed the organization of support tickets along with the prioritization of the tickets. The organization and display of all the tickets is aesthetically pleasing and made it easier to navigate. Review collected by and hosted on G2.com.

Much like I said before- it takes a little while to fully understand how to use the program. For someone more entry-level- they may have difficulty fully understanding the program- there is not a lot of explanation throughout. Since there are so many different programs it took me a while to understand how to utilize things such as the collaboration feature. Review collected by and hosted on G2.com.

The software is ITIL-based, making processes easier to handle and route to the right teams—a lot of available fields to use, so there is a little flexibility. Review collected by and hosted on G2.com.

It is a resource hog; the UI is outdated, support has been awful, the system used to be a leader in the ITSM space, and now has completely dropped off the Gartner magic quadrant. Cost, the initial price of investment is high, and then the licensing model makes the system even more cost-prohibitive. Review collected by and hosted on G2.com.

The user interface is easy to use for management, workflows and reports. Review collected by and hosted on G2.com.

The biggest downfall is, to my knowledge, it's only accessible on windows devices. So no Apple products and mobile devices. Review collected by and hosted on G2.com.

I like the fact how it is easy to enter requests and track incident reporting. The new Service Point features enable our team to clearly assist end users. Review collected by and hosted on G2.com.

At the time of reviewing an incident, there is an overload of information on the same screen, and it can be not easy to dicern across too many fields on the screen. Review collected by and hosted on G2.com.

All information from requests/incidents/problems, to knowledge, to change management can be found all in the same tool. Review collected by and hosted on G2.com.

There are a lot of bells and whistles during configuration that can be overwhelming. Review collected by and hosted on G2.com.