Best Service Desk Software for for Small Business - Page 2
Products classified in the overall Service Desk category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Service Desk to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Service Desk category.
In addition to qualifying for inclusion in the Service Desk Software category, to qualify for inclusion in the Small Business Service Desk Software category, a product must have at least 10 reviews left by a reviewer from a small business.
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user
- Information Technology and Services
- Computer Software
- 40% Small-Business
- 39% Mid-Market
2,525 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Invgate Service Management (IGSM) is a highly customizable no-code solution for Enterprise Service Management. It features a drag-and-drop workflow builder with built-in integrations, embedded AI-capa
- Information Technology and Services
- 63% Small-Business
- 21% Mid-Market
1,144 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option
- Owner
- Information Technology and Services
- Computer Software
- 36% Mid-Market
- 35% Small-Business
46,486 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp
- IT Manager
- System Administrator
- Information Technology and Services
- Financial Services
- 60% Mid-Market
- 30% Enterprise
7,655 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premi
- Manager
- Information Technology and Services
- Telecommunications
- 77% Enterprise
- 20% Mid-Market
49,973 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
N-able MSP Manager is a cloud-based helpdesk & billing software for IT service providers. which includes a ticketing system, customer portal, technician mobile apps, billing tools, reporting dashb
- Information Technology and Services
- Computer & Network Security
- 69% Small-Business
- 25% Mid-Market
16,352 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Helpdesk 365 is a powerful SharePoint ticketing system that serves as a customizable helpdesk ticketing system within Microsoft. This intuitive trouble ticket system ensures that organizations can man
- Insurance
- Computer & Network Security
- 75% Mid-Market
- 15% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower us
- Information Technology and Services
- 55% Enterprise
- 24% Mid-Market
21,942 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Incident IQ is a workflow management solution built by K-12, exclusively for K-12. Headquartered in Atlanta, GA, Incident IQ is 170+ strong and made up of former educators, K-12 IT technicians, and
- Technology Specialist
- Primary/Secondary Education
- Information Technology and Services
- 58% Mid-Market
- 39% Enterprise
397 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr
- IT Manager
- Information Technology and Services
- Outsourcing/Offshoring
- 57% Mid-Market
- 28% Enterprise
114 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times. Your em
- Computer & Network Security
- Information Technology and Services
- 50% Small-Business
- 46% Mid-Market
143 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Vision Helpdesk is 14 years young and serves 20000+ customers, It offers the best customer service tools - solutions for every size business. 1) Help Desk Software (Multi-Channel Help Desk) 2) Satell
- Non-Profit Organization Management
- Information Technology and Services
- 61% Small-Business
- 34% Mid-Market
1,412 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1.
- Information Technology and Services
- Telecommunications
- 35% Mid-Market
- 30% Enterprise
413 Twitter followers
