Remote monitoring and management (RMM) software is used for network management and asset monitoring for IT systems. These tools provide visibility over connected endpoints, actions taken, and network performance. These tools are used within IT departments to ensure remotely connected IT assets are standardized, performing optimally, and operating in accordance with standards. RMM tools typically come with features that allow IT professionals to track issues, monitor systems, allocate tasks, and automate maintenance jobs.
RMM software can help businesses gain insight into the performance, health, and status of their various IT assets. They can also help IT professionals discover new assets, detect issues and resolve them remotely. With properly maintained remote monitoring, businesses will improve both network performance and network security.
To qualify for inclusion in the Remote Monitoring and Management (RMM) category, a product must:
Monitor IT assets including endpoints, computers, and applications
Monitor network performance, security and availability
Discover and track IT-related issues
Allow remote administrators to access endpoints