# Intermapper Reviews **Vendor:** Fortra **Category:** [Network Monitoring Software](https://www.g2.com/categories/network-monitoring) **Average Rating:** 4.3/5.0 **Total Reviews:** 84 ## About Intermapper A Key Part of Fortra (the new face of HelpSystems) Intermapper is proud to be part of Fortra’s comprehensive cybersecurity portfolio. Fortra simplifies today’s complex cybersecurity landscape by bringing complementary products together to solve problems in innovative ways. These integrated, scalable solutions address the fast-changing challenges you face in safeguarding your organization. With the help of the powerful protection from Intermapper and others, Fortra is your relentless ally, here for you every step of the way throughout your cybersecurity journey. ## Intermapper Pros & Cons **What users like:** - Users value the **comprehensive monitoring** capabilities of Intermapper, enhancing proactive network management and issue identification. (2 reviews) - Users value the **effective monitoring** capabilities of Intermapper, enabling proactive management of network infrastructure effortlessly. (2 reviews) - Users value the **effective monitoring services** of Intermapper, enabling proactive management of network status and utilization. (2 reviews) - Users value the **alerting system** of Intermapper for its efficiency in swiftly identifying network issues. (1 reviews) - Users value the **data accuracy** of Intermapper, enhancing proactive network monitoring with effective visual and audible alerts. (1 reviews) - Ease of Use (1 reviews) - Easy Integrations (1 reviews) - Insightful Analysis (1 reviews) - Integrations (1 reviews) - Notifications (1 reviews) **What users dislike:** - Users found the previous **licensing issues** cumbersome, but recent changes improved the experience significantly. (1 reviews) ## Intermapper Reviews ### 1. Intermapper and Intermapper Remote **Rating:** 5.0/5.0 stars **Reviewed by:** Tom P. | Network Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Intermapper?** Using Intermapper has allowed us to be more proactive while monitoring network status. The use of visual and audible indicators means we don't have to be in front of the monitor all day. **What do you dislike about Intermapper?** The licensing for IM Remote were cumbersome until recently. Now, there is a shared licensing model and it's great. **What problems is Intermapper solving and how is that benefiting you?** The biggest problem we've fixed is the call for "my network is down" support call. If a school network is down we can dispatch someone or call our service provider before the call comes in. It also helps in directing where to troubleshoot. ### 2. Simple monitoring tool that can give you quick vision on your networks and servers **Rating:** 4.5/5.0 stars **Reviewed by:** Scott R. | Lead Technology Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Intermapper?** Intermapper is an easy-to-implement SNMP monitoring tool. Deployable on most common platforms (PC, Mac, Linux), it allows your IT department to quickly build maps of your network infrastructure and monitor utilization. It is highly effective in quickly identifying problem areas and the extent of any outages. I check Intermapper daily and typically keep it open in one of my desktop tabs. It integrates with most common flow exporters, providing valuable insights into your network traffic without the need for a complex sniffer. **What do you dislike about Intermapper?** It needs to be run on a system with a reliable UPS. If the power is lost on your host computer, you may need to recover your maps from the automated backups. **What problems is Intermapper solving and how is that benefiting you?** Understanding network state and utilization, Visually showing network connections. ### 3. Easy to deploy, easy to build an informational map. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris J. | Winemaker, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2022 **What do you like best about Intermapper?** The ability to make a graphically accurate map and be able to monitor traffic loads on individual interfaces. Audible notification of down devices (Star Trek claxon is pretty fun). The basic interface is super simple to train clients how to quickly see what is up and what is down. I have some clients that have used this platform for years. **What do you dislike about Intermapper?** Not understanding the downside of enabling layer-2 discovery and have it wipe out your beautiful L3 map. I tried to work with support and get around this, but project budgets always got in the way. Not a fault of Intermapper. **Recommendations to others considering Intermapper:** Find a standalone PC - doesn't take a lot of horsepower. Something that you can leave in a corner and let it do its thing... **What problems is Intermapper solving and how is that benefiting you?** We use this to monitor several municipal agencies (individual installations). They love it. They can see (hear) if something goes offline quickly. ### 4. One glance is enough **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Intermapper?** You can know that something is not working well simply with a look at the map. It is easy to use, it provides an accurate map of the network, it is easy to create customized probes to obtain the data that most interest you, it has a web interface that makes it accessible to anyone with credentials, it allows you to create graphs of any data obtainable via SNMP. **What do you dislike about Intermapper?** should be a way to keep a log on interfaces up/down, could be handy in troubleshooting with old devices **Recommendations to others considering Intermapper:** Try it and you will never change it. InterMapper Remote is great, like the IM Interface but from home **What problems is Intermapper solving and how is that benefiting you?** I always know in advance when there is something wrong on the network before the user calls to report the problem. I can know if a network connection is in bandwidth saturation and who is causing it, if there are problems such as dropped packets or errors on the line, if a remote office is no longer accessible. I could also know if an access point has been turned off, or if a printer has run out of paper or toner .... if only I wanted to. All this with a simple glance on the map. ### 5. Simple to understand, graphic representation of network use and health. **Rating:** 4.5/5.0 stars **Reviewed by:** Jay D. | N, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2021 **What do you like best about Intermapper?** The learning curve is very small on Intermapper. One can quickly produce useful maps that graphically represent the utilization and health of an entire network, a lab of devices, or pretty much anything else you'd want to keep track of. **What do you dislike about Intermapper?** If a probe doesn't already exist for a product you want to monitor, you can either use a very limited and generic probe, or write your own. The problem is that writing your own probe is a difficult and daunting task. It's gotten better over the years, with the addition of a website that can look at a MIB and create a probe, but my experience has still been frustrating when writing new probes. Most devices have dozens of MIBs, and figuring out which MIB to import is infeasible. Further, the finished products seem to only grant access to tables instead of metrics that can be graphed. There have been a lot of extra features added over the years, but additional probes, or making it easier to make better probes, hasn't gotten much attention and would be the most welcome change, in my opinion. **Recommendations to others considering Intermapper:** Intermapper can do most, if not all, of what more expensive competitors can do. It's also easier to use than many of those competitors. It's also completely cross platform - it's supported on Mac, Windows, and many *nix flavors. **What problems is Intermapper solving and how is that benefiting you?** I've been using Intermapper since it was a free, Mac-only product back in 1996. It has always been the least expensive (even after it stopped being free) and easiest-to-use SNMP-based monitoring program on the market. We use it to graphically represent our entire network, as well as subsets of our network, like wireless access points or IP video cameras. The web interface allows our technicians to use iPhones to get a quick glance at the network and make easy diagnoses. The InterMapper Remote Access application makes creating and maintaining maps WYSIWYG and quick to create. ### 6. Intermapper is a key tool on all networks! **Rating:** 5.0/5.0 stars **Reviewed by:** Torrey H. | Information Technology Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Intermapper?** Intermapper provides indicators that you can use to diagnose problems in the network, which can significantly lower outages and downtime. **What do you dislike about Intermapper?** I have yet to find any feature that I dislike about Intermapper. Their support and forums are great as is the community that uses Intermappler. **What problems is Intermapper solving and how is that benefiting you?** Notifications of outages and troubleshooting are made easier when coupling with Intermapper. ### 7. Solid network monitoring software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Intermapper?** The software is easy to use and reliable. We monitor 11 sites with various pieces of equipement ranging from HP and cisco switches, tripplite UPS, and servers. All are monitored reliably and easily. **What do you dislike about Intermapper?** I wish the system interface would get a facelift. While its functional, it looks old and outdated. The update process could also be smoother. Currently you have to get the update software and install it instead of an update button. **What problems is Intermapper solving and how is that benefiting you?** Keeping an eye on the state of our equipment and traffic patterns is an issue that InterMapper solves. This allows us to know when items go down and what level they are running at during all hours. ### 8. Intermapper is a great tool for some environments **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2021 **What do you like best about Intermapper?** The collection of premade probes is great but could be better. Notifications are great - Auto-mapping and L2 probing works great. **What do you dislike about Intermapper?** It would be great if their staff could make some more ports for common implementations/devices - more of the effort of building a probe is put on the user (which is normal for any utility like this), but it would be a time saver if there were more probes - especially for more common cloud services as well as for other common devices. The initial price could be better—especially if there were more probes available. I would pay more in maintenance if I knew there were either a little more or better probes available. **Recommendations to others considering Intermapper:** It's a good tool and worth investing in depending on your needs and requirements. **What problems is Intermapper solving and how is that benefiting you?** It works well for us as a network/device monitoring and troubleshooting tool for a medium-sized business. ### 9. G2 Intermapper review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Intermapper?** Monitoring and performance management. Historic utilization, and threshold alerts is the reasonfor using this product **What do you dislike about Intermapper?** Last I checked, managing users and their permissions is a bit tedious. Since I am the only one managing the product, I can just be a superuser, and it does not matter much. But if user provisioning was easier I'd like to delegate some of my tasks. **Recommendations to others considering Intermapper:** The product solves basic monitoring and alerting tasks out of the box. Getting operational is fairly easy. Some ease of use features could be added. Custom probes require some effort, but the capability is there. **What problems is Intermapper solving and how is that benefiting you?** uptime monitoring, performance charts, threshold alerts ### 10. I have been using Intermapper for 20 years and I am very comfortable with it. **Rating:** 5.0/5.0 stars **Reviewed by:** Brian F. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Intermapper?** The thing that I like best about Intermapper is its ease of use. **What do you dislike about Intermapper?** I would like more probes created by the developer instead of having to create them all myself. **Recommendations to others considering Intermapper:** I can recommend intermapper due to the ease of use and the high quality History graphs that are created. **What problems is Intermapper solving and how is that benefiting you?** Monitoring my network, and having good data history that is not averaged over time. ### 11. InterMapper, a robust and reliable tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos T. | Network Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Intermapper?** The fact that we don't have to wait for a phone call to let us know a network segment or server went down. **What do you dislike about Intermapper?** The aging, older Graphical User Interface. **Recommendations to others considering Intermapper:** Implement it, you won't be disappointed. **What problems is Intermapper solving and how is that benefiting you?** Knowing almost real-time when a device goes down or is unresponsive. ### 12. InterMapper Incredible Maps **Rating:** 5.0/5.0 stars **Reviewed by:** jamie M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2020 **What do you like best about Intermapper?** From the time we deployed InterMapper into our network. We are now InterMapper alert before clients login tickets of outages. To us this tool has been an amazing SNMP networking invention. The Maps and the live alerts are simply amazing **What do you dislike about Intermapper?** I would like to see a more versatile way of designing maps. I think the current setup is limited. I would also like to see when access to Intermapper can be availed from any location without the need for a separate license. I say this because we have a geographical wide network and we are highly mobile and would love to hire Intermapper from wherever we go **Recommendations to others considering Intermapper:** It a wonderful networking monitoring tool and I make it a point to arrange a meet up with whoever shows interest for a work through **What problems is Intermapper solving and how is that benefiting you?** I run a wide area network. I have displayed Intermapper maps on several screens depending on the role role of the equipment. so I have switches maps, wireless access point maps etc. This helps have a real time view of everything that is happening on the network. any downtime is immediately alerted through telegram on the IT teams phones. **Official Response from Ashley Raak:** > Thank you for the 5-star review! We're glad you're enjoying Intermapper. I wanted to suggest our Quick Start Guide - there's a video on customizing maps and a section on how to personalize a map: https://www.helpsystems.com/landing/intermapper-quick-start-guide. Or please contact support on https://community.helpsystems.com/ so that we can help you. We’d also love to speak with you about product enhancement requests or other issues. Regards, Ashley from HelpSystems ### 13. Intermapper is a Great Network Monitoring Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2021 **What do you like best about Intermapper?** The ability to push scripts to multiple devices across the network is one of Intermapper's most potent tools. **What do you dislike about Intermapper?** Sometimes the probes can be sensitive and report false positives. **Recommendations to others considering Intermapper:** I thoroughly recommend Intermapper. **What problems is Intermapper solving and how is that benefiting you?** Troubleshooting is more efficient with Intermapper. Automatic network mapping, monitoring, robust management, intelligent alerting, and capacity planning are some of Intermapper's realized benefits. ### 14. Easy to setup, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Teacher, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2021 **What do you like best about Intermapper?** Ease of setup. Mostly visual interface. Customizable map very useful for showing topology as well as up/down. **What do you dislike about Intermapper?** No web interface (to be more accurate, web interface isn't as capable as client software). **What problems is Intermapper solving and how is that benefiting you?** Device up/down alarms. Network traffic monitoring and visualization. ### 15. My experience with Intermapper from Helpsystems **Rating:** 5.0/5.0 stars **Reviewed by:** Giuseppe G. | N, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2021 **What do you like best about Intermapper?** It was very easy to draw my maps and start monitoring all main devices which fall under my responsability **What do you dislike about Intermapper?** It is somentimes not all that easy to configure some specific monitoring detail but in a very short time I managed to set them **What problems is Intermapper solving and how is that benefiting you?** I have currently installed an evaluation version at a customer site ### 16. Love Intermapper **Rating:** 5.0/5.0 stars **Reviewed by:** Scott V. | Departmental Information Systems Analyst III, Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Intermapper?** Graphical view of network. I like being able to see the device relationships. **What do you dislike about Intermapper?** The lack of probes for the equipment I use. I don't have time to develop probes. **What problems is Intermapper solving and how is that benefiting you?** When we have a device outage it is very easy to see what else that outage might be affecting or what might be causing the outage. ### 17. Excellent tool - straightforward to set up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2021 **What do you like best about Intermapper?** Straightforward initial setup, very reliable, valuable alerting. **What do you dislike about Intermapper?** No substantial dislikes - anything negative I have experienced has been climbing the learning curve to refine the alerts. **What problems is Intermapper solving and how is that benefiting you?** Problems were overall view of endpoint systems and need for proactive alterting. ### 18. Superb functionality for a shockingly low price **Rating:** 5.0/5.0 stars **Reviewed by:** Matt F. | Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2019 **What do you like best about Intermapper?** The ease of use, the ability to rapidly develop maps and add devices, and then refine those maps over time as your own knowledge of what you need to know changes over time. **What do you dislike about Intermapper?** The instability of the Remote Access client. It crashes out every few weeks. **Recommendations to others considering Intermapper:** Run the IM server product on your VMware cluster, and then scatter IM Remote stations around your organization, with your key employees. The key to successful use of network monitoring is NOT to know what's wrong, but to know what's NORMAL. Having IM available and running at all times gives your team awareness as to what "normal" is...so they'll have a better sense of what's *not normal*...and investigate before a the problem really takes hold. **What problems is Intermapper solving and how is that benefiting you?** Beyond simple "up time"...IM helps me plan and forecast network utilization. It shows me when I need to purchase more bandwidth, and do so in an appropriate way to conserve costs while preserving the user experience. It also shows when network equipment needs upgrading, because I can trace CPU utilization and so forth. I've been an IM customer for 20 years now, and I can't imaging doing my job without it. ### 19. Best Network Visualization and Monitoring Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Intermapper?** I like Intermapper's ability to visually map your network. It monitors many aspects of a network's health in an easy to read format. **What do you dislike about Intermapper?** The interface is feature rich so there are a lot of options to work with. Usually the defaults are fine though. **Recommendations to others considering Intermapper:** It's worth using this product because of how feature rich and customizable it is. **What problems is Intermapper solving and how is that benefiting you?** I use Intermapper for network monitoring and network visualization. ### 20. Useful, but some features need work **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2020 **What do you like best about Intermapper?** The most helpful feature is the ability to highlight multiple devices at once. **What do you dislike about Intermapper?** The language used to create probes is very difficult to use. Even after using Intermapper for years, I still have difficulty with it, and it's hard to configure it to minimize false positives. **What problems is Intermapper solving and how is that benefiting you?** I use it mainly to monitor UPSs. It's made it easier to keep track of UPS status, but it's still difficult to add MIB files from different vendors to create custom probes. **Official Response from Ashley Raak:** > Thank you for taking the time to review Intermapper. I shared your concerns with our support team. I also wanted to suggest our Quick Start Guide - there's a video on creating customized probes as well as a technical guide on how to create and troubleshoot probes: https://www.helpsystems.com/product-lines/intermapper/quickstart/probes. Or please contact support on https://community.helpsystems.com/ so that we can help you. We’d also love to speak with you about product enhancement requests or other issues. Regards, Ashley from HelpSystems ### 21. A great combination of simplicity and utility **Rating:** 4.0/5.0 stars **Reviewed by:** Michael G. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2019 **What do you like best about Intermapper?** The ability to develop custom probes and add our own scripted actions to handle alerts. **What do you dislike about Intermapper?** The FreeBSD version was discontinued some time ago so we're limited to running InterMapper on a dedicated Linux, Windows, or MacOS system. **Recommendations to others considering Intermapper:** Like any monitoring system you need an internal team to own it. Expect initial implementation to require operations, networking, and developer involvement since Intermapper can (and should) be used to monitor services/equipment under each of those groups. If your environment contains any Windows equipment deploying Intermapper on a windows server is a must so you can take advantage of WMI. **What problems is Intermapper solving and how is that benefiting you?** Intermapper is our primary internal monitoring system: We monitor and track everything from network traffic to application health using it. The visibility it provides into our environment is simple enough for Tier 1 support to use when troubleshooting issues, and the level of detail available as you navigate deeper is equally useful for the operations and development teams. We have also developed an extensive set of automation hooks using Intermapper's "script" alerting target which allow Intermapper to act as a supervising system in a self-healing environment by giving it limited SSH access to other systems. ### 22. Easy to Use, Nice Graphical Interface, Could Use Some Modernization **Rating:** 4.5/5.0 stars **Reviewed by:** Tim H. | V, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2019 **What do you like best about Intermapper?** Intermapper is very easy to use, is responsive, and it's easy to write new SNMP-based probes. The graphical interface makes it easy to see and understand how different network components connect to each other. **What do you dislike about Intermapper?** No Android/IOS app. Making changes to many devices at once is more complicated than it should be. It would be nice to have an Alerts template for each probe type, or for each map. **Recommendations to others considering Intermapper:** The web interface is a bit limited, so you'll want to use the client/server model. Luckily, the licensing is fairly reasonable. We run it on a Linux server, with Windows IM Remote clients. Be sure to provision lots of disk space for chart data, as unless you implement data retention standards, chart data can eat a LOT of disk space. The markup language for creating probes is pretty simple. Read the Developer guide, download the community examples, and open them with a text editor. Pretty easy. **What problems is Intermapper solving and how is that benefiting you?** We used The Dude before switching from Intermapper, and this is MUCH better and more stable. The ability to view/create graphs in real time is great, and Intermapper Reports gives us the ability to do availability reports. As a WISP, we are constantly adding new technology to our network, and it's easy to create new Probes to talk to those devices. ### 23. Intermapper **Rating:** 3.0/5.0 stars **Reviewed by:** Omar C. | Assistant Director IT Customer Care, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2020 **What do you like best about Intermapper?** Easy to use and their FAQ and support is accessible **What do you dislike about Intermapper?** Trial version is only a few days. Would like to have it for longer. **Recommendations to others considering Intermapper:** Bandwidth Monitoring **What problems is Intermapper solving and how is that benefiting you?** Robust Network Management **Official Response from Ashley Raak:** > Thank you for taking the time to review Intermapper and your response regarding our product trial. The trial is 30 days, which is standard for the industry. However, if you need more time, please contact our support team on https://community.helpsystems.com/. We’d also love to speak with you about product enhancement requests or other issues. Regards, Ashley from HelpSystems ### 24. Could not imagine managing a network without it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2019 **What do you like best about Intermapper?** I had used Intermapper for several years while working on a federal contract. After accepting a new job and finding they did not have the software, my first recommendation to my new Director of IT was to purchase it. After 4 years of using it, the team does not know how they managed using only a competitors alerting tools. There is no substitution for having a visual real-time representation of my network status... and its pretty impressive having hundreds of nodes spread out over multiple maps in our operations center. **What do you dislike about Intermapper?** We use Intermapper remote clients on 4 different workstations. Making changes on one work station does not always update the same on all screens which sometimes requires that all the clients be closed and reopened to determine which map is correct. **What problems is Intermapper solving and how is that benefiting you?** Knowing about an issue and determining the location of the problem before users even know that a problem has occured. ### 25. InterMapper is great, but not perfect. **Rating:** 5.0/5.0 stars **Reviewed by:** Dan K. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2019 **What do you like best about Intermapper?** I really enjoy the automated mapping provided by Intermapper, creating automatic network diagrams is very helpful and very awesome. The interface is also quite functional, if not pretty. I felt I was able to navigate and use the product as needed without a whole lot of learning or Googling. I was happy with the resource usage on our server for what we gained as well. **What do you dislike about Intermapper?** I personally feel that the monitoring aspect of Intermapper felt a little flakey. Sometimes, my sensors would show a device as unreachable when it was in fact still reachable. Accuracy is the prime requirement for monitoring and it let me not to trust the sensors very much. If they can get monitoring to a point where it feels as robust as its competitors in this price range, they may have a top tier product on their hands. I will definitely be keeping an eye on this product for future updates. **Recommendations to others considering Intermapper:** If monitoring is your primary objective, you might want to consider the alternatives. If your goal is primarily documentation, visualization, and mapping, Intermapper is a great product. **What problems is Intermapper solving and how is that benefiting you?** We are trying to solve both our diagramming/documentation issues as well as monitor the state of our devices. The diagramming aspect is great, but the monitoring portion could use a little bit of work to be more reliable. ### 26. Intermapper rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Pat S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2019 **What do you like best about Intermapper?** Easy to use and full-featured. Offers in-depth view of our network devices. Several options to alert us of problems. Wide range of SNMP probes that help get detailed information about devices. **What do you dislike about Intermapper?** Development seems to have slowed since Dartware sold the product to HelpSystems. Still no provision for IM RemoteAccess on IOS and the web interface is limited. **What problems is Intermapper solving and how is that benefiting you?** We monitor about 1,200 devices ranging from our core network and servers, out to our edge devices to help us detect network problems before they become a problem. When customers report a problem, we monitor CPE for troubleshooting. ### 27. One glance for status **Rating:** 5.0/5.0 stars **Reviewed by:** BK S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2019 **What do you like best about Intermapper?** I can see my complete network of schools and data closets at one glance. There is no guessing as to whether the network is functioning or not. **What do you dislike about Intermapper?** I could do without all the noises. I do have them muted. **Recommendations to others considering Intermapper:** A must have if you are responsible for monitoring your network. **What problems is Intermapper solving and how is that benefiting you?** Utilizing Intermapper gives me the ability to manage my network real-time and get technicians involved instantly when potential trouble comes up. It is also handy to have the access available through the web interface for mobile device access when I am out of the office. ### 28. Excellent Network Monitoring Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2019 **What do you like best about Intermapper?** Desktop application is cross platform, and easy to use. Alerts let us know when problems arise. Centralized location for ALL of our network monitoring. **What do you dislike about Intermapper?** It can be a bit difficult to setup new devices with the appropriate probes. Organizing Maps can be difficult. **What problems is Intermapper solving and how is that benefiting you?** Knowing when trouble occurs. Determining the scope of problems. Realtime traffic monitoring. Network problem response times. ### 29. Intermapper - Always Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2019 **What do you like best about Intermapper?** I have been using Intermapper for many, many years. It does exactly what I need it to do, and I can rely on it to keep me abreast of network outages. **What do you dislike about Intermapper?** Interface could use a refresh, starting to look older. **What problems is Intermapper solving and how is that benefiting you?** Timely notification of room climate problems, power issues, network and server outages. ### 30. delivers but buggy and terrible license schema **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2019 **What do you like best about Intermapper?** Mac based software, easy to use UX to add objects to monitor, etc. Elaborate probes and good alerting functionality. The visuals of maps really help you identify where there are issues on the network, with the colors doing most of the talking. **What do you dislike about Intermapper?** Outdated product, has not been refreshed in years, no smartphone apps, difficult to use web interface, old bugs that the company is taking years to fix or ignores and worse of all, an archaic licensing system that is linked to some unknown HW MAC IDs, which if they change or if you need a new laptop, you have to send an email and wait to get a new license key. No self serve license management or online license check. Really outdated and annoying, especially when you need it most. Also, you have to do your own probes, even for super popular brands. **Recommendations to others considering Intermapper:** Trial it inside out, know that this is a mature product, but because of it, it's also not evolving and being refreshed. **What problems is Intermapper solving and how is that benefiting you?** Monitoring the network and identifying where there are real-time or chronic issues. ### 31. Best product to map and monitor your network in real time. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2019 **What do you like best about Intermapper?** Maps your network easily. Shows real time network traffic. Provides alerts. Can link maps together. Can use Intermapper Client or Web Gui. Used by other Education systems like Cenic. **What do you dislike about Intermapper?** Needs other add-ons like, Graphing like Cacti, Weathermap function like with Cacti, Being able to export maps to Visio, Cisco Configuration backup tool like with Solarwinds or Netbrain **Recommendations to others considering Intermapper:** Great product to map out your network. Ive used other tools like Netbrain, Cisco Prime, Solarwinds. This is the best mapping tool out there. **What problems is Intermapper solving and how is that benefiting you?** Its solves mapping a complicated network ### 32. Venerable product is still the best in class **Rating:** 5.0/5.0 stars **Reviewed by:** Ned F. | Senior Principal Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2018 **What do you like best about Intermapper?** The ease of constructing maps was and is Intermapper's best feature. I've been using Intermapper since the original Dartware release, and this has always been the reason I've stuck with it. The new release I just upgraded retains a high degree of compatibility with older versions, but adds important new capabilities like probe groups the original didn't have. **What do you dislike about Intermapper?** First, I'm content with the functionality Intermapper provides in regards to defining networks, arranging maps, and so on. I haven't gotten deep enough into defining custom probes or creating elaborate charts to comment on that yet. That said, it would be cool if the map arrangement facilities were extended to provide some automatic alignment facilities in the style of Omnigraffle or Visio. There are a couple of glitches I'd like to see addressed. One is that sometimes the Insert menu is grayed out when it should not be. (Yes, I know about the read/write toggle and no, that's not it.) Another, more serious issue is that sometimes editing probe settings either crashes my VNC sessions or the whole Mac OS X server (in the kernel_task). Now, I realize that this is not Intermapper's fault - there's no way an application should be able to crash the windowing system - but realistically, Apple is unlikely to fix this so it would sure be helpful if Intermapper could avoid doing whatever causes this. **What problems is Intermapper solving and how is that benefiting you?** I use it for basic network management, capacity planning, and server availability checks. ### 33. Review of Intermapper Monitoring software **Rating:** 4.0/5.0 stars **Reviewed by:** Raymond K. | Member of Board Of Directors & Supervisor of Technical Operations, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2017 **What do you like best about Intermapper?** Intermapper is a great easy to use monitoring tool that allows us the user to effectively monitor any size network. Great notification feature with various options for delaying or modifying how outages and critical devices get reported. Inetermapper also has very good charting options that allow you to chart single and multiple interfaces on a chart. Again ample options for customization. **What do you dislike about Intermapper?** A challenge when using Intermapper is it a bit cumbersome creating customized charts. For some reason when moving/combining multiple interfaces onto one chart it refuses to move. Sometimes finding the proper probe for some devices is also challenging. **Recommendations to others considering Intermapper:** For monitoring network devices and wireless bridges this product works. **What problems is Intermapper solving and how is that benefiting you?** We find it beneficial that multiple users can access, modify, manage and receive customized notifications based admin level **Official Response from Product Marketing:** > Hi Raymond. Thank you so much for your review. It’s awesome to hear that you’re benefitting from Intermapper’s flexible monitoring, as well as the option to share access with multiple users. We’ll soon be revamping our user-contributed probes library, which should make it easier for you to find the probes you need and create your own. I’m sorry to hear you’re having trouble creating customized charts. You should be able to easily drag multiple data charts into one chart. Try changing the prefix/scale of the graph to make it smaller. The data may be there; it just may not be large enough to show. If you’re still having issues, our support team is happy to help. ### 34. Long time user **Rating:** 5.0/5.0 stars **Reviewed by:** Jim C. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2017 **What do you like best about Intermapper?** Very quick and easy to setup a map of your network. The first time you let InterMapper automatically discover your network, it is quite breathtaking. There is no other software package that can do this a well as InterMapper. The historical data on your network is stored very efficiently, you can quickly reference uptime on devices as well as bandwidth usage and other specifics on your server/router/switch use. **What do you dislike about Intermapper?** If you don't want to use the map view, the list view is kind of clunky. But why use the list view? **Recommendations to others considering Intermapper:** Get demo first, do a scan of your network, then remove all but the relevant monitoring points to determine your license requirements. You really don't need to monitor every little thing to get a useful and accurate map. For example I will map a router, then a device or 2 on the other side of the router to show it's working. **What problems is Intermapper solving and how is that benefiting you?** Provide a visual reference of my network topology, checking network assets for uptime and other issues. I have this map on a monitor on the wall of my office and anyone can walk by and see how systems are doing. I also let anybody access the map web page Intermapper automatically sets up so they can see network status. The ability of the users to know **Official Response from Product Marketing:** > Hi Jim. Thank you so much for your thoughtful review. I’m glad you’ve found the maps valuable. And I love hearing that you’re publicly displaying your maps for others in the organization to see. As far as the list view goes, any time you want to make mass updates to your maps, the list view would be the way to do that. It gives you options if you want to make changes to probes, thresholds, policies, etc., on a mass scale, and you can sort by the specific criteria you’re interested in. It’s pretty straightforward. If there’s any other criteria you would like to be able to sort by in that view, you can contact our support team at support.intermapper@helpsystems.com. Thanks again for reviewing Intermapper! ### 35. Made for networking not help desk **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2017 **What do you like best about Intermapper?** I like the status windows and how it can be configured for almost anything. Monitoring PC's and printers on it. There are lots of windows packages with lots of useful data. Also like how the maps can make it clear where things are for new help desk staff. like how I can integrate it with other software. The online help is very responsive, however not always the most useful. Some are great and will work with you until the issue is fully solved. Where as others will just send a generic reply and leave you never to be heard from again. **What do you dislike about Intermapper?** Dislike how much we need to configure ourselves. Feel like there should be a little more control built in so that the monitoring us more useful .I.e wake over LAN. If it can't read while asleep whats the point. I do wish the standard status window was a little more appealing. As if this was to be left open in at the front of a help desk it would be a little nicer to show more than a grey box. **Recommendations to others considering Intermapper:** Be prepared to invest some time to make it work for your use, its a great program will just take time and integration to get to a point where it can be used on a daily basis. **What problems is Intermapper solving and how is that benefiting you?** a Lot of monitoring, such as paper levels in printers and status of PC's and software installed. Its good for this, but not great, am having to do a lot of work ot make it useful for monitoring from a help desk. **Official Response from Product Marketing:** > Thank you for your thoughtful review! It’s great to hear positive feedback on your experience with Intermapper, especially with teaching new help desk staff where things are located. We are making updates to the status window and look forward to sharing those with you in upcoming releases. Intermapper’s focus is infrastructure monitoring, while Wake-on-LAN is more of a troubleshooting tool. If you want to troubleshoot potential issues with Intermapper, you can create a helper application that launches from within the map. You’ll find more information about how to do this in the user guide. Our support team strives to answer questions in a timely manner, so I’m sorry to hear you haven’t always been happy with the level of support you’ve received. If you have any outstanding, please do get in touch with our support team directly so we can help you resolve them. ### 36. Intermapper - Was great, worried about its future **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2016 **What do you like best about Intermapper?** I like it's small footprint and the fact that, when it works, it's our go-to product for troubleshooting our network. **What do you dislike about Intermapper?** The current builds of Intermapper, 6.0 and up, have been nothing but buggy and I have spent hours trying to get it back to a functional level. Once tech support told me roll things back, I was able to find the hidden interface options that never really existed in previous builds. The new company running intermapper have been adding features that we don't really need and it's been impacting our systems management. **Recommendations to others considering Intermapper:** Check everything out. There are hidden windows that don't agree with other settings pages. When it works, it works wonderfully. As I said, there seems to be some growing pains. I found hidden windows that support didn't seem to know about. When we were getting alerts on interfaces we didn't want to monitor, support didn't tell me how to turn off the alerts, instead, they told me how to adjust delay timers so the noise would go away. I ultimately figured out how to fix it on my own. Additionally, I've been told on several occasions that the "next update will fix it all," only to have worse bugs. It's a shame because up until version 6, Intermapper was our "old reliable." Now it's just noise and frustration. **What problems is Intermapper solving and how is that benefiting you?** Monitoring our networks and servers via SNMP probes is simple (at least it was pre-6.0). **Official Response from Product Marketing:** > Thanks for leaving an honest review. I’m sorry to hear you’ve had trouble and that recent releases haven’t met your needs. We’re constantly working to improve Intermapper. If you have unresolved support issues, please do contact support if you haven’t already done so at support.intermapper@helpsystems.com. ### 37. Long term happy customer **Rating:** 4.5/5.0 stars **Reviewed by:** Paul L. | Sr. Network Eng, Broadcast Media, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2017 **What do you like best about Intermapper?** Our businesses have grown-up around Intermapper, and its features have kept pace. You can quickly and easily set-up powerful monitoring of networks and systems -- using both polling and trapping. You can make it as simple or as detailed as you want. There are many out-of-the-box probes and you can create your own as well. **What do you dislike about Intermapper?** I wish that more Intermapper users would contribute their home-made probes and icons to the community. I think that others could benefit from their ideas and work. **Recommendations to others considering Intermapper:** Best bang for the buck. Intermapper can process information from many other industry monitoring systems (Big Brother, Nagios, etc), so you can leverage their capabilities for considerably less investment in time and money. **What problems is Intermapper solving and how is that benefiting you?** We monitor many disparate networks across our dozen divisions -- from typical network and server gear to industry specific devices. We are able to spot the problems proactively and notify the correct teams. **Official Response from Product Marketing:** > Hi Paul. Thanks for being a long-term customer! It’s great to hear you’ve stayed with Intermapper as your business has grown over the years. We agree that the ability to share probes is a huge benefit for the Intermapper community. Actually, we plan to launch a newly-designed probes library this year that will make it easier to find the probe you need, as well as submit a probe for others to use. Stay tuned. ### 38. Its our main Alerting and Network Monitoring System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2017 **What do you like best about Intermapper?** We like that we are able to build different maps and have live views of our critical networks & systems, providing real time alerts. We like the helpers that allow us to quickly access systems using our 3rd party tools. **What do you dislike about Intermapper?** We wish it was easier to add more useful details to the alerts about the system when there are issues so that the tech who receives the alerts can be quickly dispatched. **Recommendations to others considering Intermapper:** For anyone looking to monitor their network routers and switches, this is a great tool to keep in mind if you don't already have one. I would recommend you try it out and see how it will help you. **What problems is Intermapper solving and how is that benefiting you?** We are monitoring over 900 devices with Intermapper and we are able to do this with a handfull of techs and engineers. We are looking for potential issues and real time events affecting business driven applications. **Official Response from Product Marketing:** > Thank you for your kind review. I’m so glad you are successfully monitoring your network with Intermapper. We appreciate your feedback about alerts. If you wish to add more details about a specific alert for your technicians, you do have the ability to add free-form text within the notifier text field. You can also drag-and-drop smart tags to automatically pull in whatever information you want to see in the alert to help technicians resolve issues more efficiently. If you have questions, our user guide is a good resource. ### 39. Excelent proactive tool to monitor and prevent issues. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2017 **What do you like best about Intermapper?** The feature of have the intermapper server software installed in any currently used operating system like macos, linux and windows. The feature of have a "live" map of the network representing the use (and probably abuse in some cases) of the subnets or port of critical servers or services in the company (LAN and WAN wise). The feature to create different maps to represent different areas of the company communications (be that as networks, servers, cameras, internet, etc.) and to establish permission to allow who and what can be seen by users. **What do you dislike about Intermapper?** One of the main features we loved is to "see" live traffic in the maps, but this feature is no possible to see in the web server map published site. **Recommendations to others considering Intermapper:** Best solution to monitor multiple devices (network, servers, services). **What problems is Intermapper solving and how is that benefiting you?** Network operations. **Official Response from Product Marketing:** > Thank you for your review! I’m happy to hear that you’d recommend Intermapper to others, and that you’re mapping different equipment and areas of your network. With your comment about live traffic, the web version is a more static version of the map, so that’s why it doesn’t contain live traffic. We can look at it as a possible enhancement request if it’s something that would be valuable to have, though. ### 40. Intermapper is the best network/system monitoring product for the money. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff V. | Cisco Engineer, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2017 **What do you like best about Intermapper?** InterMapper has wonderful flexibility and along with unmatched capability. I've never found anything that I couldn't do with InterMapper so far. **What do you dislike about Intermapper?** The automatic network detection and scanning functionality isn't great, although it has improved significantly over the last few releases. The java underneath the client has issues sometimes if your screen layout changes. **Recommendations to others considering Intermapper:** Know what you want to accomplish before you start implementing **What problems is Intermapper solving and how is that benefiting you?** InterMapper provides us with up/down notifications, service/resource status and resource utilization tracking(with the reporting and netflow collector options). All of this is highly configurable and you can tune each map for a specific audience, high level summaries for the execs, quick outage detection for Ops and all the gory details for the engineers. **Official Response from Product Marketing:** > Hi Jeff. We love hearing reviews like this. It’s great that you’re taking advantage of Intermapper’s flexibility with mapping and alerting. We continue to make product enhancements to improve the quality of our scanning and user experience. Please do let us know if there are specific issues you’re having that we can help resolve. Thanks so much for your review! ### 41. Excellent Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Gopi H. | Information Technology Specialist, Computer Networking, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2017 **What do you like best about Intermapper?** Very useful in monitoring network with minimum effort. Packaged with a variety of probes including ping and SNMP among others. It displays the status of devices and servers in the network giving realtime feedback. It supports alarms for devices that have 'disappeared' from network and you can receive alerts via email or script execution. It can also be configured to display graphs of performance data which can help in identifying trends on your network. **What do you dislike about Intermapper?** This product is useful for my particular needs and is quite effective as is being used. **What problems is Intermapper solving and how is that benefiting you?** Access to data - real time identification of problems/bottlenecks and solving these issues ensuring that workers have reliable access to relevant data during working hours. **Official Response from Product Marketing:** > Thank you so much for your review, Gopi. I’m so glad to hear Intermapper is helping you identify and solve problems in real time. We appreciate your business! ### 42. The good and the bad **Rating:** 4.0/5.0 stars **Reviewed by:** Jeremy K. | Network Administrator, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2017 **What do you like best about Intermapper?** Intermapper is a really handy and useful product. You can monitor just about anything connected to the network, and it's very intuitive to get basic maps set up. **What do you dislike about Intermapper?** We've had trouble getting netflows to work properly and support kind of dropped the ball with helping us. Also, the documentation of Intermapper can be lacking at times. Getting basic things set up is simple and easy, but getting deeper into probes, linking maps, and working with devices can be confusing. **What problems is Intermapper solving and how is that benefiting you?** Intermapper gives us eyes onto the whole physical network. With thousands of devices to monitor it's a quick and easy way to see them all. **Official Response from Product Marketing:** > Thanks for leaving us a review. I’m glad you’re finding value in the visibility Intermapper gives you. I’m sorry to hear you’ve had issues configuring NetFlow. If you are still having trouble, you can re-connect with our support team at support.intermapper@helpsystems.com. Please do let us know if there are any particular topics you would like additional documentation on as well. ### 43. Intermapper for best topology representation of client network **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2017 **What do you like best about Intermapper?** Alarm indications on node icons and traffic flow between the nodes. **What do you dislike about Intermapper?** When we add the subnet for larger network, the topology builds in such a way that we are unable to design it properly and it consumes more our time in re-arranging it. We have around 35K devices of our client but we dint find the best way to represent all this using intermapper! also it would be great if you can provide us the dashboard kind of templates it will be easy for us to choose the best suits for our client. **What problems is Intermapper solving and how is that benefiting you?** Couple of dashboards to monitor the critical links. **Official Response from Product Marketing:** > Hi, and thank you so much for your helpful review. To allow for more controlled scans, recent releases do give you the ability to just scan a specific IP and bring in devices one subset at a time. We encourage you to try this, as it does make scans faster and easier to control. We don’t have templates in the traditional sense of the word, but if the infrastructure and devices are similar, you can duplicate maps and just update the IP addresses so another client can make use of them. ### 44. Ease of use **Rating:** 4.5/5.0 stars **Reviewed by:** Phil M. | Director, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2017 **What do you like best about Intermapper?** Super easy to use and map out your network in a Layer 2 format, showing live flows on a map is a incredible monitoring tool. **What do you dislike about Intermapper?** Max number of interfaces it can poll on a switch **What problems is Intermapper solving and how is that benefiting you?** Monitoring simplification for our operations team, quick and easy way to look at interconnects without having to go digging for PDFs or Visio documents **Official Response from Product Marketing:** > Thank you so much for your review! It’s great that you’ve simplified monitoring for your operations team with Intermapper. In terms of interface polling, we are working to ensure that the product can fully support all interface types. Intermapper 6 does give you the ability to monitor interfaces and set up alerts for their performance as well. If you have more concerns here, please get in touch with our support team, and they can help. ### 45. Pretty good but still clunky... **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2017 **What do you like best about Intermapper?** I like being able to visually display maps and networks in a way that can be presented on a TV or large format display. Also being able to write custom probes which utilize bash or any other common language to evaluate server and software health. **What do you dislike about Intermapper?** The interface is quite click intensive and can be quite troublesome in its behaviour. Sometimes one cannot be 100% sure if the notifications will be sent correctly or as they are expected. **What problems is Intermapper solving and how is that benefiting you?** Maintaining 99.999% uptime using Intermapper to provide visibility into our software and servers. **Official Response from Product Marketing:** > Thank you so much for your thoughtful review and feedback. We hear a lot of customers who like to present their maps on a large display—I’m glad you’ve found value in that. We continually update the interface to give users the best experience possible. If you have more suggestions, you can always share them with our support team at support.intermapper@helpsystems.com. ### 46. Multipurpose Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Intermapper?** It has many probes from a wide variety of manufacturers. Both the client and the server can be installed on a wide variety of operating systems. **What do you dislike about Intermapper?** In some versions of the software the server app consumed many resources. I'd like it would have application for mobile devices. **Recommendations to others considering Intermapper:** It is a very simple tool to install and start up. The management is very friendly. **What problems is Intermapper solving and how is that benefiting you?** Mainly I have used to detect saturations in the Internet lines and detect the fall of devices before customers. **Official Response from Product Marketing:** > Thank you so much for your review. I’m glad you’ve had a positive experience with our team, and found Intermapper to be an easy-to-use tool. In terms of the resource issues you’ve mentioned, we’ve looked to address the resource issues in our latest version of the software. This should be resolved. We don’t have a mobile application at this time, but you can view maps on a mobile web browser. Thank you for your feedback! ### 47. Essential birds-eye view of IT infrastrcture and services. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2017 **What do you like best about Intermapper?** I love the ability to nest maps inside of other maps. We love having the organization-wide panel up, so we can see across-the-board where we have issues, both new and acknowledged-but-uresolved alike. We can then drill down into nested maps to get more details. Also like that the maps have flexibility. We have maps for sites and their hardware / infrastructure, but then also have service maps so we can tell if an application is impacted. Also the probes are very flexible. **What do you dislike about Intermapper?** The netFlow component of Intermapper isn't as refined as some of its competitors. **What problems is Intermapper solving and how is that benefiting you?** We use Intermapper for monitoring and alerting. It allows us to proactively address outages before they become a big issue for our userbase. **Official Response from Product Marketing:** > Thank you so much for your review and willingness to recommend Intermapper! I’m happy to hear you’re getting the visibility you need from your Intermapper maps. We’re continuously improving Intermapper Flows for better NetFlow analysis. If you have specific suggestions on what you would like to see, please feel free to share your feedback at support.intermapper@helpsystems.com. We really appreciate your business! ### 48. Intermapper is a customizable monitoring solution **Rating:** 3.5/5.0 stars **Reviewed by:** Anton N. | Senior Systems Administrator, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2017 **What do you like best about Intermapper?** Ability to display items on a map, customization alarm levels, and custom probes. **What do you dislike about Intermapper?** There is no mobile client and the interface has some issues when clicking multiple notifier boxes. **What problems is Intermapper solving and how is that benefiting you?** 24/7 monitoring of hardware and software with built-in and custom built probes. **Official Response from Product Marketing:** > Hi Anton. Thanks for your review. I’m glad you’ve made use of probes to monitor your IT infrastructure 24/7. You are correct that we don’t have a mobile application at this time, but you can view your maps on a mobile web browser. We are working to improve the user interface. If you have more specific suggestions on the ways you would like to see it improved, please share that with our support team. Thanks again. ### 49. Intermapper provides great insight **Rating:** 4.0/5.0 stars **Reviewed by:** Bill G. | Director of Information Technology, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Intermapper?** Intermapper is very easy to set up with a clean user interface, It allows you to set up probe groups so you can monitor the same device for multiple things: WMI disk size, SNMP response, http traffic, etc. **What do you dislike about Intermapper?** Sometimes setting up the same settings for multiple devices can be tedious. Once you're finished, it's easy to maintain, but that initial setup is a lot of work. **Recommendations to others considering Intermapper:** I think bulk operations would make Intermapper a lot better. For example, if I want to set up the same type of probe with the same credentials on ten different devices, that can be a lot of work. Having the ability to roll that out with a bulk operation would make life a lot easier. The way we back up the database is also a little clunky. I think a backup utility that would allow us to back up everything we need into one zip file would be great. **What problems is Intermapper solving and how is that benefiting you?** We were tired of finding out that a site was down or that we were running low on disk space after an issue was reported from an end-user. Now we can be proactive with issues and we know about them before they turn into something significant. It has decreased our downtime because we catch the potential issue before it becomes one. ### 50. Intermapper for Network Monitoring **Rating:** 4.0/5.0 stars **Reviewed by:** Seth B. | IT Help Desk Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2016 **What do you like best about Intermapper?** We use InterMapper to monitor our internal network. I love that it sends me alerts when there is a switch or network down. The Network "Flows" licence is awesome as well to see traffic flow when trying to troubleshoot a network issue. I also like that you can have a bunch f different maps I have 5-8 different maps that I monitor. **What do you dislike about Intermapper?** I know this seems silly but the graphics kind of look like they are from the 80's which does not make it super visually appealing. also, it is kind of cumbersome to deal with licencing as sometimes you have to deal with customer support to get some licences switched to different users **What problems is Intermapper solving and how is that benefiting you?** I needed a way to monitor my network will little effort and lots of info and this product delivers! I also really enjoy the alert and audio notifications that it gives you! ## Intermapper Discussions - [Who uses Intermapper?](https://www.g2.com/discussions/3805-typical-user) - 1 upvote - [What can Intermapper monitor?](https://www.g2.com/discussions/3804-equipment-intermapper-monitors) - 1 upvote - [Why does my organization need network monitoring software?](https://www.g2.com/discussions/3803-use-cases) - 1 upvote - [How does Intermapper work?](https://www.g2.com/discussions/3802-how-it-works) - 1 upvote - [What is Intermapper?](https://www.g2.com/discussions/3801-overview) - 1 upvote - [View Intermapper pricing details and edition comparison](https://www.g2.com/products/intermapper/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-26+17%3A09%3A27+-0500&secure%5Bsession_id%5D=8b3ade0d-0ff1-428a-972e-80ed83722edf&secure%5Btoken%5D=976afb5f480df135687ba3652e54625974e61195d81baad14c984287c8968a24&format=llm_user) ## Intermapper Features **Functionality** - Performance Monitoring - Alerting - Multi-Network Capability **Generative AI** - AI Text Generation **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring **Management** - Performance Baseline - Data Visualization - Path Analysis **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Intermapper Alternatives - [Paessler PRTG](https://www.g2.com/products/paessler-prtg/reviews) - 4.7/5.0 (203 reviews) - [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) - 4.5/5.0 (579 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,231 reviews)