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Best Patient Engagement Software for Medium-Sized Businesses

Dominick Duda
DD
Researched and written by Dominick Duda

Products classified in the overall Patient Engagement category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Patient Engagement to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Patient Engagement category.

In addition to qualifying for inclusion in the Patient Engagement Software category, to qualify for inclusion in the Medium-Sized Business Patient Engagement Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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17 Listings in Patient Engagement Available
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Birdeye
By Birdeye
(3,143)4.7 out of 5
Optimized for quick response
1st Easiest To Use in Patient Engagement software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to ge

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 56% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a platform that helps businesses manage their reputation and customer experience, offering features such as review management, customer engagement, and analytics.
    • Reviewers like the platform's ability to aggregate reviews across multiple channels, its user-friendly interface, and the convenience of having all customer feedback in one place.
    • Users reported issues with the platform's pricing, occasional glitches, and difficulties in understanding and navigating the interface, especially for those who are not tech-savvy.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,096
    Helpful
    1,059
    Review Management
    972
    Customer Support
    690
    Reviews
    606
    Cons
    Missing Features
    201
    Review Management
    183
    Integration Issues
    151
    Learning Curve
    136
    Limitations
    131
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    8.8
    Workflow Management
    Average: 8.7
    9.5
    Has the product been a good partner in doing business?
    Average: 8.7
    8.9
    Patient Satisfaction Management
    Average: 8.4
    8.8
    Patient Communications
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,296 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,264 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to ge

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 56% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a platform that helps businesses manage their reputation and customer experience, offering features such as review management, customer engagement, and analytics.
  • Reviewers like the platform's ability to aggregate reviews across multiple channels, its user-friendly interface, and the convenience of having all customer feedback in one place.
  • Users reported issues with the platform's pricing, occasional glitches, and difficulties in understanding and navigating the interface, especially for those who are not tech-savvy.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,096
Helpful
1,059
Review Management
972
Customer Support
690
Reviews
606
Cons
Missing Features
201
Review Management
183
Integration Issues
151
Learning Curve
136
Limitations
131
Birdeye features and usability ratings that predict user satisfaction
8.8
Workflow Management
Average: 8.7
9.5
Has the product been a good partner in doing business?
Average: 8.7
8.9
Patient Satisfaction Management
Average: 8.4
8.8
Patient Communications
Average: 8.7
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,296 Twitter followers
LinkedIn® Page
www.linkedin.com
1,264 employees on LinkedIn®
ModMed
By Modernizing Medicine
(232)4.5 out of 5
Optimized for quick response
5th Easiest To Use in Patient Engagement software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Modernizing Medicine® we empower our customers with an integrated suite of software and services that enable physicians and staff to do their best work while we support the clinical, operational, a

    Users
    • Practice Manager
    • Practice Administrator
    Industries
    • Medical Practice
    • Hospital & Health Care
    Market Segment
    • 62% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ModMed EMA is a platform designed for dermatology practices, providing clinical features and administrative functions for staff and doctors.
    • Reviewers like the platform's user-friendly interface, its ability to streamline workflows, the continuous improvements based on user feedback, and the excellent customer support provided.
    • Reviewers experienced issues with slow and clunky reporting, lack of integration with Vision Plans, difficulty in navigating updates, and occasional slow response from the support team.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ModMed Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    129
    Efficiency
    53
    Helpful
    32
    Customer Support
    30
    Navigation Ease
    27
    Cons
    Missing Features
    28
    Poor Customer Support
    26
    Interface Issues
    16
    Update Issues
    16
    Technical Issues
    15
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ModMed features and usability ratings that predict user satisfaction
    8.2
    Workflow Management
    Average: 8.7
    8.8
    Has the product been a good partner in doing business?
    Average: 8.7
    7.7
    Patient Satisfaction Management
    Average: 8.4
    7.8
    Patient Communications
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Modernizing Medicine
    Company Website
    Year Founded
    2010
    HQ Location
    Boca Raton, Florida
    Twitter
    @modmed
    4,200 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,671 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Modernizing Medicine® we empower our customers with an integrated suite of software and services that enable physicians and staff to do their best work while we support the clinical, operational, a

Users
  • Practice Manager
  • Practice Administrator
Industries
  • Medical Practice
  • Hospital & Health Care
Market Segment
  • 62% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ModMed EMA is a platform designed for dermatology practices, providing clinical features and administrative functions for staff and doctors.
  • Reviewers like the platform's user-friendly interface, its ability to streamline workflows, the continuous improvements based on user feedback, and the excellent customer support provided.
  • Reviewers experienced issues with slow and clunky reporting, lack of integration with Vision Plans, difficulty in navigating updates, and occasional slow response from the support team.
ModMed Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
129
Efficiency
53
Helpful
32
Customer Support
30
Navigation Ease
27
Cons
Missing Features
28
Poor Customer Support
26
Interface Issues
16
Update Issues
16
Technical Issues
15
ModMed features and usability ratings that predict user satisfaction
8.2
Workflow Management
Average: 8.7
8.8
Has the product been a good partner in doing business?
Average: 8.7
7.7
Patient Satisfaction Management
Average: 8.4
7.8
Patient Communications
Average: 8.7
Seller Details
Seller
Modernizing Medicine
Company Website
Year Founded
2010
HQ Location
Boca Raton, Florida
Twitter
@modmed
4,200 Twitter followers
LinkedIn® Page
www.linkedin.com
1,671 employees on LinkedIn®
Get a quote

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Luma Health
By Luma Health
(83)4.8 out of 5
14th Easiest To Use in Patient Engagement software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Luma Health was founded on the idea that healthcare should work better for all patients. Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrati

    Users
    No information available
    Industries
    • Medical Practice
    • Hospital & Health Care
    Market Segment
    • 58% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Luma Health Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Appointment Scheduling
    1
    Communication
    1
    Customer Communication
    1
    Customer Support
    1
    Cons
    Limited Messaging Features
    2
    Messaging Issues
    2
    Call Issues
    1
    Communication Issues
    1
    Connectivity Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Luma Health features and usability ratings that predict user satisfaction
    9.3
    Workflow Management
    Average: 8.7
    9.7
    Has the product been a good partner in doing business?
    Average: 8.7
    9.5
    Patient Satisfaction Management
    Average: 8.4
    9.8
    Patient Communications
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Luma Health
    Year Founded
    2015
    HQ Location
    San Mateo, California
    Twitter
    @lumahealthhq
    698 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    189 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Luma Health was founded on the idea that healthcare should work better for all patients. Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrati

Users
No information available
Industries
  • Medical Practice
  • Hospital & Health Care
Market Segment
  • 58% Mid-Market
  • 39% Small-Business
Luma Health Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Appointment Scheduling
1
Communication
1
Customer Communication
1
Customer Support
1
Cons
Limited Messaging Features
2
Messaging Issues
2
Call Issues
1
Communication Issues
1
Connectivity Issues
1
Luma Health features and usability ratings that predict user satisfaction
9.3
Workflow Management
Average: 8.7
9.7
Has the product been a good partner in doing business?
Average: 8.7
9.5
Patient Satisfaction Management
Average: 8.4
9.8
Patient Communications
Average: 8.7
Seller Details
Seller
Luma Health
Year Founded
2015
HQ Location
San Mateo, California
Twitter
@lumahealthhq
698 Twitter followers
LinkedIn® Page
www.linkedin.com
189 employees on LinkedIn®
Read Luma Health Reviews
Klara
By Klara
(101)4.5 out of 5
Optimized for quick response
7th Easiest To Use in Patient Engagement software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Constant phone calls lead to long wait times, fragmented communication, endless phone tag, unhappy patients, and staff burnout. With Klara, medical practices are able to improve their operational effi

    Users
    No information available
    Industries
    • Medical Practice
    • Hospital & Health Care
    Market Segment
    • 74% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Klara Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    31
    Ease of Use
    29
    Patient Communication
    29
    Texting Communication
    17
    Messaging Features
    15
    Cons
    Messaging Issues
    10
    Communication Issues
    8
    Limited Features
    7
    Limited Messaging Features
    5
    Scheduling Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Klara features and usability ratings that predict user satisfaction
    9.2
    Workflow Management
    Average: 8.7
    8.9
    Has the product been a good partner in doing business?
    Average: 8.7
    8.9
    Patient Satisfaction Management
    Average: 8.4
    9.3
    Patient Communications
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Klara
    Company Website
    Year Founded
    2013
    HQ Location
    New York, NY
    Twitter
    @Klara
    268 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    104 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Constant phone calls lead to long wait times, fragmented communication, endless phone tag, unhappy patients, and staff burnout. With Klara, medical practices are able to improve their operational effi

Users
No information available
Industries
  • Medical Practice
  • Hospital & Health Care
Market Segment
  • 74% Small-Business
  • 21% Mid-Market
Klara Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
31
Ease of Use
29
Patient Communication
29
Texting Communication
17
Messaging Features
15
Cons
Messaging Issues
10
Communication Issues
8
Limited Features
7
Limited Messaging Features
5
Scheduling Issues
5
Klara features and usability ratings that predict user satisfaction
9.2
Workflow Management
Average: 8.7
8.9
Has the product been a good partner in doing business?
Average: 8.7
8.9
Patient Satisfaction Management
Average: 8.4
9.3
Patient Communications
Average: 8.7
Seller Details
Seller
Klara
Company Website
Year Founded
2013
HQ Location
New York, NY
Twitter
@Klara
268 Twitter followers
LinkedIn® Page
www.linkedin.com
104 employees on LinkedIn®
Get a quote
rater8
By rater8
(105)4.9 out of 5
2nd Easiest To Use in Patient Engagement software
Save to My Lists
Entry Level Price:$89.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    rater8 is the healthcare industry's leading unified patient feedback platform, specializing in online reputation management. In an era where patients thoroughly research providers online before boo

    Users
    • Practice Administrator
    • Marketing Director
    Industries
    • Hospital & Health Care
    • Medical Practice
    Market Segment
    • 69% Mid-Market
    • 30% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • rater8 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    24
    Customer Support
    17
    Product Satisfaction
    12
    Review Management
    11
    Helpful
    8
    Cons
    Expensive
    2
    Inadequate Reporting
    2
    Not User-Friendly
    2
    Review Management
    2
    Difficult Navigation
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • rater8 features and usability ratings that predict user satisfaction
    8.4
    Workflow Management
    Average: 8.7
    9.8
    Has the product been a good partner in doing business?
    Average: 8.7
    9.5
    Patient Satisfaction Management
    Average: 8.4
    8.6
    Patient Communications
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    rater8
    Year Founded
    2015
    HQ Location
    Montvale, NJ
    Twitter
    @rater8social
    131 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    76 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

rater8 is the healthcare industry's leading unified patient feedback platform, specializing in online reputation management. In an era where patients thoroughly research providers online before boo

Users
  • Practice Administrator
  • Marketing Director
Industries
  • Hospital & Health Care
  • Medical Practice
Market Segment
  • 69% Mid-Market
  • 30% Small-Business
rater8 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
24
Customer Support
17
Product Satisfaction
12
Review Management
11
Helpful
8
Cons
Expensive
2
Inadequate Reporting
2
Not User-Friendly
2
Review Management
2
Difficult Navigation
1
rater8 features and usability ratings that predict user satisfaction
8.4
Workflow Management
Average: 8.7
9.8
Has the product been a good partner in doing business?
Average: 8.7
9.5
Patient Satisfaction Management
Average: 8.4
8.6
Patient Communications
Average: 8.7
Seller Details
Seller
rater8
Year Founded
2015
HQ Location
Montvale, NJ
Twitter
@rater8social
131 Twitter followers
LinkedIn® Page
www.linkedin.com
76 employees on LinkedIn®
Read rater8 Reviews
OhMD
By OhMD
(161)4.8 out of 5
Optimized for quick response
13th Easiest To Use in Patient Engagement software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OhMD is a patient communication platform that enables simple patient communication between medical practices and their patients. Using HIPAA compliant SMS and RCS texting, patient communication become

    Users
    • Office Manager
    • Medical Assistant
    Industries
    • Medical Practice
    • Hospital & Health Care
    Market Segment
    • 55% Small-Business
    • 43% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • OhMD Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    Patient Communication
    19
    Communication
    18
    Customer Support
    16
    Texting Feature
    15
    Cons
    Messaging Issues
    9
    Technical Issues
    6
    Limited Messaging Features
    5
    Inefficient Search Functionality
    4
    Limited Features
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • OhMD features and usability ratings that predict user satisfaction
    9.6
    Workflow Management
    Average: 8.7
    9.5
    Has the product been a good partner in doing business?
    Average: 8.7
    9.5
    Patient Satisfaction Management
    Average: 8.4
    9.9
    Patient Communications
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    OhMD
    Company Website
    Year Founded
    2016
    HQ Location
    Burlington, Vermont
    Twitter
    @OhMDapp
    259 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    44 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OhMD is a patient communication platform that enables simple patient communication between medical practices and their patients. Using HIPAA compliant SMS and RCS texting, patient communication become

Users
  • Office Manager
  • Medical Assistant
Industries
  • Medical Practice
  • Hospital & Health Care
Market Segment
  • 55% Small-Business
  • 43% Mid-Market
OhMD Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
Patient Communication
19
Communication
18
Customer Support
16
Texting Feature
15
Cons
Messaging Issues
9
Technical Issues
6
Limited Messaging Features
5
Inefficient Search Functionality
4
Limited Features
4
OhMD features and usability ratings that predict user satisfaction
9.6
Workflow Management
Average: 8.7
9.5
Has the product been a good partner in doing business?
Average: 8.7
9.5
Patient Satisfaction Management
Average: 8.4
9.9
Patient Communications
Average: 8.7
Seller Details
Seller
OhMD
Company Website
Year Founded
2016
HQ Location
Burlington, Vermont
Twitter
@OhMDapp
259 Twitter followers
LinkedIn® Page
www.linkedin.com
44 employees on LinkedIn®
Get a quote
Weave
By Weave
(341)4.5 out of 5
Optimized for quick response
3rd Easiest To Use in Patient Engagement software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire

    Users
    • Office Manager
    • Owner
    Industries
    • Medical Practice
    • Hospital & Health Care
    Market Segment
    • 93% Small-Business
    • 6% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Weave Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    74
    Communication
    67
    Text Messaging
    65
    Patient Communication
    63
    Texting Feature
    50
    Cons
    Technical Issues
    34
    Messaging Issues
    30
    Software Bugs
    20
    Communication Issues
    18
    Connectivity Issues
    15
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Weave features and usability ratings that predict user satisfaction
    9.3
    Workflow Management
    Average: 8.7
    9.1
    Has the product been a good partner in doing business?
    Average: 8.7
    9.3
    Patient Satisfaction Management
    Average: 8.4
    9.5
    Patient Communications
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Weave
    Company Website
    Year Founded
    2008
    HQ Location
    Lehi, Utah
    Twitter
    @getweave
    2,030 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    973 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire

Users
  • Office Manager
  • Owner
Industries
  • Medical Practice
  • Hospital & Health Care
Market Segment
  • 93% Small-Business
  • 6% Mid-Market
Weave Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
74
Communication
67
Text Messaging
65
Patient Communication
63
Texting Feature
50
Cons
Technical Issues
34
Messaging Issues
30
Software Bugs
20
Communication Issues
18
Connectivity Issues
15
Weave features and usability ratings that predict user satisfaction
9.3
Workflow Management
Average: 8.7
9.1
Has the product been a good partner in doing business?
Average: 8.7
9.3
Patient Satisfaction Management
Average: 8.4
9.5
Patient Communications
Average: 8.7
Seller Details
Seller
Weave
Company Website
Year Founded
2008
HQ Location
Lehi, Utah
Twitter
@getweave
2,030 Twitter followers
LinkedIn® Page
www.linkedin.com
973 employees on LinkedIn®
Get a quote
Artera
By Artera
(70)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Artera is a SaaS digital health leader redefining patient communications. Artera is trusted by 800+ healthcare systems and federal agencies to facilitate approximately 2 billion communications annuall

    Users
    No information available
    Industries
    • Medical Practice
    • Hospital & Health Care
    Market Segment
    • 64% Mid-Market
    • 23% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Artera Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    1
    Communication Efficiency
    1
    Customer Communication
    1
    Patient Communication
    1
    Texting Feature
    1
    Cons
    Messaging Issues
    1
    Scheduling Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Artera features and usability ratings that predict user satisfaction
    9.8
    Workflow Management
    Average: 8.7
    9.9
    Has the product been a good partner in doing business?
    Average: 8.7
    10.0
    Patient Satisfaction Management
    Average: 8.4
    10.0
    Patient Communications
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Artera
    Year Founded
    2015
    HQ Location
    Santa Barbara, US
    Twitter
    @Artera_io
    812 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    341 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Artera is a SaaS digital health leader redefining patient communications. Artera is trusted by 800+ healthcare systems and federal agencies to facilitate approximately 2 billion communications annuall

Users
No information available
Industries
  • Medical Practice
  • Hospital & Health Care
Market Segment
  • 64% Mid-Market
  • 23% Enterprise
Artera Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
1
Communication Efficiency
1
Customer Communication
1
Patient Communication
1
Texting Feature
1
Cons
Messaging Issues
1
Scheduling Issues
1
Artera features and usability ratings that predict user satisfaction
9.8
Workflow Management
Average: 8.7
9.9
Has the product been a good partner in doing business?
Average: 8.7
10.0
Patient Satisfaction Management
Average: 8.4
10.0
Patient Communications
Average: 8.7
Seller Details
Seller
Artera
Year Founded
2015
HQ Location
Santa Barbara, US
Twitter
@Artera_io
812 Twitter followers
LinkedIn® Page
www.linkedin.com
341 employees on LinkedIn®
Read Artera Reviews
NextGen Healthcare EHR
By NextGen Healthcare
(157)3.7 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NextGen Healthcare provides ambulatory practices of all sizes award-winning solutions along with dedicated support and professional services. We align with your goals to achieve the success that resul

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Medical Practice
    Market Segment
    • 55% Mid-Market
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NextGen Healthcare EHR Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Efficiency
    5
    Navigation Ease
    4
    Patient Care
    4
    Time-saving
    4
    Cons
    Slow Loading
    7
    Slow Performance
    7
    Complex Interface
    2
    Confusing Features
    2
    Data Management Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NextGen Healthcare EHR features and usability ratings that predict user satisfaction
    7.8
    Workflow Management
    Average: 8.7
    7.5
    Has the product been a good partner in doing business?
    Average: 8.7
    7.4
    Patient Satisfaction Management
    Average: 8.4
    7.2
    Patient Communications
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NextGen Healthcare
    Company Website
    Year Founded
    1974
    HQ Location
    Remote
    Twitter
    @NextGen
    21,528 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,142 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NextGen Healthcare provides ambulatory practices of all sizes award-winning solutions along with dedicated support and professional services. We align with your goals to achieve the success that resul

Users
No information available
Industries
  • Hospital & Health Care
  • Medical Practice
Market Segment
  • 55% Mid-Market
  • 38% Small-Business
NextGen Healthcare EHR Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Efficiency
5
Navigation Ease
4
Patient Care
4
Time-saving
4
Cons
Slow Loading
7
Slow Performance
7
Complex Interface
2
Confusing Features
2
Data Management Issues
2
NextGen Healthcare EHR features and usability ratings that predict user satisfaction
7.8
Workflow Management
Average: 8.7
7.5
Has the product been a good partner in doing business?
Average: 8.7
7.4
Patient Satisfaction Management
Average: 8.4
7.2
Patient Communications
Average: 8.7
Seller Details
Seller
NextGen Healthcare
Company Website
Year Founded
1974
HQ Location
Remote
Twitter
@NextGen
21,528 Twitter followers
LinkedIn® Page
www.linkedin.com
3,142 employees on LinkedIn®
Get a quote
eClinicalWorks
By eClinicalWorks
(148)3.6 out of 5
Save to My Lists
Entry Level Price:$449.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    eClinicalWorks® (eCW), a leading healthcare IT company, provides innovative software solutions to healthcare providers of all types, including health centers, ASCs, urgent care, and more. eCW has been

    Users
    • Medical Assistant
    Industries
    • Hospital & Health Care
    • Medical Practice
    Market Segment
    • 53% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • eClinicalWorks Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Comprehensive Features
    2
    Customer Support
    2
    Ease of Use
    2
    Helpful
    2
    Implementation Ease
    2
    Cons
    Poor Customer Support
    1
    Poor Responsiveness
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • eClinicalWorks features and usability ratings that predict user satisfaction
    8.0
    Workflow Management
    Average: 8.7
    7.2
    Has the product been a good partner in doing business?
    Average: 8.7
    8.5
    Patient Satisfaction Management
    Average: 8.4
    8.0
    Patient Communications
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    eClinicalWorks
    Year Founded
    1999
    HQ Location
    Westborough, MA
    Twitter
    @eClinicalWorks
    21,534 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,025 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

eClinicalWorks® (eCW), a leading healthcare IT company, provides innovative software solutions to healthcare providers of all types, including health centers, ASCs, urgent care, and more. eCW has been

Users
  • Medical Assistant
Industries
  • Hospital & Health Care
  • Medical Practice
Market Segment
  • 53% Small-Business
  • 30% Mid-Market
eClinicalWorks Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Comprehensive Features
2
Customer Support
2
Ease of Use
2
Helpful
2
Implementation Ease
2
Cons
Poor Customer Support
1
Poor Responsiveness
1
eClinicalWorks features and usability ratings that predict user satisfaction
8.0
Workflow Management
Average: 8.7
7.2
Has the product been a good partner in doing business?
Average: 8.7
8.5
Patient Satisfaction Management
Average: 8.4
8.0
Patient Communications
Average: 8.7
Seller Details
Seller
eClinicalWorks
Year Founded
1999
HQ Location
Westborough, MA
Twitter
@eClinicalWorks
21,534 Twitter followers
LinkedIn® Page
www.linkedin.com
5,025 employees on LinkedIn®
Read eClinicalWorks Reviews
InteliChart
By InteliChart
(44)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    InteliChart’s Healthy Outcomes platform is a comprehensive patient engagement solution suite that was designed to empower consumers to take control of their healthcare while simplifying the patient ma

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Medical Practice
    Market Segment
    • 70% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • InteliChart Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Patient Communication
    10
    Customer Support
    6
    Efficiency
    6
    Helpful
    5
    Cons
    Limited Features
    4
    Missing Features
    4
    Notification Issues
    3
    Technical Issues
    3
    Difficult Navigation
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • InteliChart features and usability ratings that predict user satisfaction
    7.7
    Workflow Management
    Average: 8.7
    8.4
    Has the product been a good partner in doing business?
    Average: 8.7
    7.9
    Patient Satisfaction Management
    Average: 8.4
    8.0
    Patient Communications
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    InteliChart
    Company Website
    Year Founded
    2006
    HQ Location
    Charlotte, North Carolina
    Twitter
    @InteliChart
    959 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    80 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

InteliChart’s Healthy Outcomes platform is a comprehensive patient engagement solution suite that was designed to empower consumers to take control of their healthcare while simplifying the patient ma

Users
No information available
Industries
  • Hospital & Health Care
  • Medical Practice
Market Segment
  • 70% Mid-Market
  • 23% Small-Business
InteliChart Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Patient Communication
10
Customer Support
6
Efficiency
6
Helpful
5
Cons
Limited Features
4
Missing Features
4
Notification Issues
3
Technical Issues
3
Difficult Navigation
2
InteliChart features and usability ratings that predict user satisfaction
7.7
Workflow Management
Average: 8.7
8.4
Has the product been a good partner in doing business?
Average: 8.7
7.9
Patient Satisfaction Management
Average: 8.4
8.0
Patient Communications
Average: 8.7
Seller Details
Seller
InteliChart
Company Website
Year Founded
2006
HQ Location
Charlotte, North Carolina
Twitter
@InteliChart
959 Twitter followers
LinkedIn® Page
www.linkedin.com
80 employees on LinkedIn®
Get a quote
Solutionreach
By Solutionreach
(167)4.3 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Accelerate your revenue cycle with a unified, customizable patient messaging solution that streamlines the patient journey from first appointment to final payment. Solutionreach is the easy-to-use

    Users
    • Office Manager
    Industries
    • Medical Practice
    • Hospital & Health Care
    Market Segment
    • 89% Small-Business
    • 10% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Solutionreach Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    1
    Communication Ease
    1
    Communication Efficiency
    1
    Customer Support
    1
    Ease of Use
    1
    Cons
    Billing Issues
    1
    Communication Issues
    1
    Cost Increase
    1
    Customer Service Issues
    1
    Expensive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Solutionreach features and usability ratings that predict user satisfaction
    8.3
    Workflow Management
    Average: 8.7
    8.4
    Has the product been a good partner in doing business?
    Average: 8.7
    8.3
    Patient Satisfaction Management
    Average: 8.4
    8.4
    Patient Communications
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Solutionreach
    Company Website
    Year Founded
    2000
    HQ Location
    Lehi, UT
    Twitter
    @solutionreach
    1,863 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    343 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Accelerate your revenue cycle with a unified, customizable patient messaging solution that streamlines the patient journey from first appointment to final payment. Solutionreach is the easy-to-use

Users
  • Office Manager
Industries
  • Medical Practice
  • Hospital & Health Care
Market Segment
  • 89% Small-Business
  • 10% Mid-Market
Solutionreach Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
1
Communication Ease
1
Communication Efficiency
1
Customer Support
1
Ease of Use
1
Cons
Billing Issues
1
Communication Issues
1
Cost Increase
1
Customer Service Issues
1
Expensive
1
Solutionreach features and usability ratings that predict user satisfaction
8.3
Workflow Management
Average: 8.7
8.4
Has the product been a good partner in doing business?
Average: 8.7
8.3
Patient Satisfaction Management
Average: 8.4
8.4
Patient Communications
Average: 8.7
Seller Details
Seller
Solutionreach
Company Website
Year Founded
2000
HQ Location
Lehi, UT
Twitter
@solutionreach
1,863 Twitter followers
LinkedIn® Page
www.linkedin.com
343 employees on LinkedIn®
Paytient
By Paytient Technologies, Inc.
(65)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Paytient is an employee health payment platform that employers, health plans, or TPA’s embed in their benefit offering. Paytient enables employees to pay medical, dental, pharmacy, vision, or veterina

    Users
    No information available
    Industries
    • Primary/Secondary Education
    • Hospital & Health Care
    Market Segment
    • 58% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Paytient Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Ease of Use
    1
    Reporting
    1
    Reporting Transparency
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Paytient features and usability ratings that predict user satisfaction
    9.3
    Workflow Management
    Average: 8.7
    10.0
    Has the product been a good partner in doing business?
    Average: 8.7
    9.0
    Patient Satisfaction Management
    Average: 8.4
    9.4
    Patient Communications
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Paytient Technologies, Inc.
    Year Founded
    2018
    HQ Location
    Columbia, Missouri
    Twitter
    @PaytientApp
    188 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    152 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Paytient is an employee health payment platform that employers, health plans, or TPA’s embed in their benefit offering. Paytient enables employees to pay medical, dental, pharmacy, vision, or veterina

Users
No information available
Industries
  • Primary/Secondary Education
  • Hospital & Health Care
Market Segment
  • 58% Mid-Market
  • 28% Small-Business
Paytient Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Ease of Use
1
Reporting
1
Reporting Transparency
1
Cons
This product has not yet received any negative sentiments.
Paytient features and usability ratings that predict user satisfaction
9.3
Workflow Management
Average: 8.7
10.0
Has the product been a good partner in doing business?
Average: 8.7
9.0
Patient Satisfaction Management
Average: 8.4
9.4
Patient Communications
Average: 8.7
Seller Details
Seller
Paytient Technologies, Inc.
Year Founded
2018
HQ Location
Columbia, Missouri
Twitter
@PaytientApp
188 Twitter followers
LinkedIn® Page
www.linkedin.com
152 employees on LinkedIn®
Read Paytient Reviews
MaxAssist
By MaxAssist
(193)4.7 out of 5
9th Easiest To Use in Patient Engagement software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MaxAssist® is the only onscreen personal assistant for your entire dental practice. With MaxAssist you can keep your dental chairs full, workloads manageable, practice productive, and staff happy. Our

    Users
    • Office Manager
    • Dentist
    Industries
    • Hospital & Health Care
    • Health, Wellness and Fitness
    Market Segment
    • 92% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • MaxAssist Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Reminders
    21
    Patient Communication
    16
    Time-saving
    14
    Texting Feature
    13
    Cons
    Messaging Issues
    17
    Limited Features
    9
    Missing Features
    9
    Integration Issues
    6
    Limited Customization
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MaxAssist features and usability ratings that predict user satisfaction
    8.7
    Workflow Management
    Average: 8.7
    9.2
    Has the product been a good partner in doing business?
    Average: 8.7
    8.7
    Patient Satisfaction Management
    Average: 8.4
    9.1
    Patient Communications
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MaxAssist
    Company Website
    Year Founded
    2013
    HQ Location
    Calgary, Alberta
    LinkedIn® Page
    www.linkedin.com
    60 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MaxAssist® is the only onscreen personal assistant for your entire dental practice. With MaxAssist you can keep your dental chairs full, workloads manageable, practice productive, and staff happy. Our

Users
  • Office Manager
  • Dentist
Industries
  • Hospital & Health Care
  • Health, Wellness and Fitness
Market Segment
  • 92% Small-Business
  • 7% Mid-Market
MaxAssist Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Reminders
21
Patient Communication
16
Time-saving
14
Texting Feature
13
Cons
Messaging Issues
17
Limited Features
9
Missing Features
9
Integration Issues
6
Limited Customization
5
MaxAssist features and usability ratings that predict user satisfaction
8.7
Workflow Management
Average: 8.7
9.2
Has the product been a good partner in doing business?
Average: 8.7
8.7
Patient Satisfaction Management
Average: 8.4
9.1
Patient Communications
Average: 8.7
Seller Details
Seller
MaxAssist
Company Website
Year Founded
2013
HQ Location
Calgary, Alberta
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
Get a quote
Raintree Systems
By Raintree Systems
(77)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The preeminent platform for enterprise and mid-sized outpatient therapy organizations, including physical therapy, occupational therapy, speech therapy, and multidisciplinary practices across all trea

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Medical Practice
    Market Segment
    • 43% Mid-Market
    • 42% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Raintree Systems Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Efficiency
    18
    Helpful
    18
    Customer Support
    12
    Customization
    12
    Cons
    System Usability
    13
    Not User-Friendly
    12
    Difficult Navigation
    11
    Poor Usability
    11
    Inefficiency
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Raintree Systems features and usability ratings that predict user satisfaction
    8.0
    Workflow Management
    Average: 8.7
    8.8
    Has the product been a good partner in doing business?
    Average: 8.7
    8.1
    Patient Satisfaction Management
    Average: 8.4
    8.4
    Patient Communications
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Raintree Systems
    Company Website
    Year Founded
    1983
    HQ Location
    Temecula, CA
    LinkedIn® Page
    www.linkedin.com
    239 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The preeminent platform for enterprise and mid-sized outpatient therapy organizations, including physical therapy, occupational therapy, speech therapy, and multidisciplinary practices across all trea

Users
No information available
Industries
  • Hospital & Health Care
  • Medical Practice
Market Segment
  • 43% Mid-Market
  • 42% Small-Business
Raintree Systems Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Efficiency
18
Helpful
18
Customer Support
12
Customization
12
Cons
System Usability
13
Not User-Friendly
12
Difficult Navigation
11
Poor Usability
11
Inefficiency
9
Raintree Systems features and usability ratings that predict user satisfaction
8.0
Workflow Management
Average: 8.7
8.8
Has the product been a good partner in doing business?
Average: 8.7
8.1
Patient Satisfaction Management
Average: 8.4
8.4
Patient Communications
Average: 8.7
Seller Details
Seller
Raintree Systems
Company Website
Year Founded
1983
HQ Location
Temecula, CA
LinkedIn® Page
www.linkedin.com
239 employees on LinkedIn®
Get a quote
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