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Best Online Reputation Management Software for Medium-Sized Businesses

Alanna Iwuh
A
Researched and written by Alanna Iwuh

Products classified in the overall Online Reputation Management category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Online Reputation Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Online Reputation Management category.

In addition to qualifying for inclusion in the Online Reputation Management Software category, to qualify for inclusion in the Medium-Sized Business Online Reputation Management Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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35 Listings in Online Reputation Management Available
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Birdeye
By Birdeye
(3,142)4.7 out of 5
Optimized for quick response
6th Easiest To Use in Online Reputation Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to ge

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 56% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a platform that helps businesses manage their reputation and customer experience, offering features such as review management, customer engagement, and analytics.
    • Reviewers like the platform's ability to aggregate reviews across multiple channels, its user-friendly interface, and the convenience of having all customer feedback in one place.
    • Users reported issues with the platform's pricing, occasional glitches, and difficulties in understanding and navigating the interface, especially for those who are not tech-savvy.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,096
    Helpful
    1,059
    Review Management
    972
    Customer Support
    690
    Reviews
    606
    Cons
    Missing Features
    201
    Review Management
    183
    Integration Issues
    151
    Learning Curve
    136
    Limitations
    131
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Customer Feedback
    Average: 8.8
    8.5
    Digital Media Monitoring
    Average: 8.1
    8.7
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,296 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,264 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to ge

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 56% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a platform that helps businesses manage their reputation and customer experience, offering features such as review management, customer engagement, and analytics.
  • Reviewers like the platform's ability to aggregate reviews across multiple channels, its user-friendly interface, and the convenience of having all customer feedback in one place.
  • Users reported issues with the platform's pricing, occasional glitches, and difficulties in understanding and navigating the interface, especially for those who are not tech-savvy.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,096
Helpful
1,059
Review Management
972
Customer Support
690
Reviews
606
Cons
Missing Features
201
Review Management
183
Integration Issues
151
Learning Curve
136
Limitations
131
Birdeye features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.0
9.2
Customer Feedback
Average: 8.8
8.5
Digital Media Monitoring
Average: 8.1
8.7
Competitive Intelligence
Average: 8.4
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,296 Twitter followers
LinkedIn® Page
www.linkedin.com
1,264 employees on LinkedIn®
Reputation
By Reputation
(2,328)4.6 out of 5
Optimized for quick response
7th Easiest To Use in Online Reputation Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

    Users
    • Community Manager
    • Property Manager
    Industries
    • Automotive
    • Real Estate
    Market Segment
    • 45% Mid-Market
    • 29% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Reputation.com is a software platform that allows users to manage and respond to customer reviews, track social media engagement, and analyze data from various sources in one place.
    • Reviewers like the user-friendly interface, the ability to post on all social media outlets from one spot, the reporting tools, and the convenience of having all reviews and social media engagement data in one place.
    • Reviewers mentioned issues with the implementation process, limitations in posting to multiple sites, the inability to send another review until 30 days after the first one, and the lack of reminder emails for unresponded surveys.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Reputation Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    457
    Review Management
    334
    Helpful
    313
    Centralized Reviews
    259
    Reputation Management
    198
    Cons
    Review Management
    123
    Improvement Needed
    117
    Missing Features
    98
    Review Issues
    80
    Reporting Issues
    68
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Reputation features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Customer Feedback
    Average: 8.8
    8.5
    Digital Media Monitoring
    Average: 8.1
    8.6
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Reputation
    Company Website
    Year Founded
    2006
    HQ Location
    Redwood City, CA
    Twitter
    @Reputation_Com
    11,224 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    707 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

Users
  • Community Manager
  • Property Manager
Industries
  • Automotive
  • Real Estate
Market Segment
  • 45% Mid-Market
  • 29% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Reputation.com is a software platform that allows users to manage and respond to customer reviews, track social media engagement, and analyze data from various sources in one place.
  • Reviewers like the user-friendly interface, the ability to post on all social media outlets from one spot, the reporting tools, and the convenience of having all reviews and social media engagement data in one place.
  • Reviewers mentioned issues with the implementation process, limitations in posting to multiple sites, the inability to send another review until 30 days after the first one, and the lack of reminder emails for unresponded surveys.
Reputation Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
457
Review Management
334
Helpful
313
Centralized Reviews
259
Reputation Management
198
Cons
Review Management
123
Improvement Needed
117
Missing Features
98
Review Issues
80
Reporting Issues
68
Reputation features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
9.0
Customer Feedback
Average: 8.8
8.5
Digital Media Monitoring
Average: 8.1
8.6
Competitive Intelligence
Average: 8.4
Seller Details
Seller
Reputation
Company Website
Year Founded
2006
HQ Location
Redwood City, CA
Twitter
@Reputation_Com
11,224 Twitter followers
LinkedIn® Page
www.linkedin.com
707 employees on LinkedIn®
Get a quote

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G2 Marketing Solutions
By G2
(1,068)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    G2 is a comprehensive software marketplace solution designed to assist businesses in the software and service sectors with brand visibility, customer engagement, and revenue generation. With over 100

    Users
    • Marketing Manager
    • Head of Marketing
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 31% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • G2 Marketing Solutions Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    210
    Helpful
    198
    Ease of Use
    179
    Lead Generation
    89
    Business Growth
    88
    Cons
    Expensive
    62
    Pricing Issues
    46
    Review Issues
    31
    Bias in Reviews
    26
    Poor Interface Design
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • G2 Marketing Solutions features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Customer Feedback
    Average: 8.8
    6.9
    Digital Media Monitoring
    Average: 8.1
    8.6
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    G2
    Company Website
    Year Founded
    2012
    HQ Location
    Chicago, IL
    Twitter
    @G2dotcom
    33,179 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    976 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

G2 is a comprehensive software marketplace solution designed to assist businesses in the software and service sectors with brand visibility, customer engagement, and revenue generation. With over 100

Users
  • Marketing Manager
  • Head of Marketing
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 31% Small-Business
G2 Marketing Solutions Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
210
Helpful
198
Ease of Use
179
Lead Generation
89
Business Growth
88
Cons
Expensive
62
Pricing Issues
46
Review Issues
31
Bias in Reviews
26
Poor Interface Design
25
G2 Marketing Solutions features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
9.1
Customer Feedback
Average: 8.8
6.9
Digital Media Monitoring
Average: 8.1
8.6
Competitive Intelligence
Average: 8.4
Seller Details
Seller
G2
Company Website
Year Founded
2012
HQ Location
Chicago, IL
Twitter
@G2dotcom
33,179 Twitter followers
LinkedIn® Page
www.linkedin.com
976 employees on LinkedIn®
SOCi
By SOCi
(2,794)4.5 out of 5
Optimized for quick response
10th Easiest To Use in Online Reputation Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital w

    Users
    • Owner
    • Property Manager
    Industries
    • Real Estate
    • Marketing and Advertising
    Market Segment
    • 54% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SOCi is a social media management tool that allows users to manage multiple social media accounts and online reviews in one place.
    • Users like the straightforward scheduling tools, the ability to track engagement, respond quickly, and the time-saving aspect of the platform, especially when managing multiple accounts.
    • Users experienced occasional lagging, especially when scheduling multiple posts at once, and expressed a desire for more detailed reporting features and customization in analytics.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SOCi Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,250
    Post Scheduling
    749
    Scheduling Posts
    697
    Scheduling
    612
    Multi-platform
    593
    Cons
    Missing Features
    332
    Posting Issues
    331
    Limited Features
    237
    Improvement Needed
    231
    Social Media Integration
    192
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SOCi features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Customer Feedback
    Average: 8.8
    8.6
    Digital Media Monitoring
    Average: 8.1
    8.3
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SOCi
    Company Website
    Year Founded
    2012
    HQ Location
    San Diego, California
    LinkedIn® Page
    www.linkedin.com
    709 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital w

Users
  • Owner
  • Property Manager
Industries
  • Real Estate
  • Marketing and Advertising
Market Segment
  • 54% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SOCi is a social media management tool that allows users to manage multiple social media accounts and online reviews in one place.
  • Users like the straightforward scheduling tools, the ability to track engagement, respond quickly, and the time-saving aspect of the platform, especially when managing multiple accounts.
  • Users experienced occasional lagging, especially when scheduling multiple posts at once, and expressed a desire for more detailed reporting features and customization in analytics.
SOCi Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,250
Post Scheduling
749
Scheduling Posts
697
Scheduling
612
Multi-platform
593
Cons
Missing Features
332
Posting Issues
331
Limited Features
237
Improvement Needed
231
Social Media Integration
192
SOCi features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.7
Customer Feedback
Average: 8.8
8.6
Digital Media Monitoring
Average: 8.1
8.3
Competitive Intelligence
Average: 8.4
Seller Details
Seller
SOCi
Company Website
Year Founded
2012
HQ Location
San Diego, California
LinkedIn® Page
www.linkedin.com
709 employees on LinkedIn®
Get a quote
Podium
By Podium
(1,845)4.6 out of 5
Optimized for quick response
4th Easiest To Use in Online Reputation Management software
Save to My Lists
Entry Level Price:$399.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Podium is the all-in-one AI-powered lead management and communication platform used by more than 100,000 businesses to acquire and convert new customers. At the forefront of Podium’s innovation is its

    Users
    • General Manager
    • Owner
    Industries
    • Automotive
    • Retail
    Market Segment
    • 59% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Podium is a communication platform that allows businesses to interact with customers and manage conversations.
    • Reviewers frequently mention the ease of use, the ability to schedule and automate messages, and the convenience of having all communications in one place.
    • Users experienced issues with the bulk message feature, occasional glitches, and difficulties with integrating the platform with their existing CRM systems.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Podium Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    410
    Communication
    328
    Easy Communication
    314
    Helpful
    306
    Useful
    249
    Cons
    Missing Features
    101
    Messaging Issues
    97
    Limited Features
    79
    Chat Functionality
    69
    Expensive
    63
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Podium features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Customer Feedback
    Average: 8.8
    8.3
    Digital Media Monitoring
    Average: 8.1
    8.5
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Podium
    Company Website
    Year Founded
    2014
    HQ Location
    Lehi, UT
    Twitter
    @PodiumHQ
    3,452 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,359 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Podium is the all-in-one AI-powered lead management and communication platform used by more than 100,000 businesses to acquire and convert new customers. At the forefront of Podium’s innovation is its

Users
  • General Manager
  • Owner
Industries
  • Automotive
  • Retail
Market Segment
  • 59% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Podium is a communication platform that allows businesses to interact with customers and manage conversations.
  • Reviewers frequently mention the ease of use, the ability to schedule and automate messages, and the convenience of having all communications in one place.
  • Users experienced issues with the bulk message feature, occasional glitches, and difficulties with integrating the platform with their existing CRM systems.
Podium Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
410
Communication
328
Easy Communication
314
Helpful
306
Useful
249
Cons
Missing Features
101
Messaging Issues
97
Limited Features
79
Chat Functionality
69
Expensive
63
Podium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.2
Customer Feedback
Average: 8.8
8.3
Digital Media Monitoring
Average: 8.1
8.5
Competitive Intelligence
Average: 8.4
Seller Details
Seller
Podium
Company Website
Year Founded
2014
HQ Location
Lehi, UT
Twitter
@PodiumHQ
3,452 Twitter followers
LinkedIn® Page
www.linkedin.com
1,359 employees on LinkedIn®
Get a quote
Yext
By Yext
(472)4.4 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accura

    Users
    • Digital Marketing Manager
    • Digital Marketing Specialist
    Industries
    • Hospital & Health Care
    • Marketing and Advertising
    Market Segment
    • 41% Enterprise
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Yext is a platform that allows businesses to manage and publish accurate location information across the web, track customer feedback, and automate updates.
    • Users frequently mention the ease of making widespread changes to multiple locations with one upload, the ability to integrate with multiple platforms, and the responsive and helpful customer support.
    • Users reported that the cost can be high for small businesses, the cancellation process can be difficult with listings potentially vanishing or becoming outdated, and the platform can feel overwhelming with its numerous features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Yext Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    33
    Helpful
    29
    Customer Support
    25
    Customer Service
    20
    Centralized Management
    17
    Cons
    Poor Customer Support
    14
    Inadequate Support
    10
    Learning Curve
    10
    Missing Features
    9
    Limited Features
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Yext features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Customer Feedback
    Average: 8.8
    8.0
    Digital Media Monitoring
    Average: 8.1
    7.7
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Yext
    Company Website
    Year Founded
    2006
    HQ Location
    New York
    Twitter
    @yext
    22,288 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,013 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accura

Users
  • Digital Marketing Manager
  • Digital Marketing Specialist
Industries
  • Hospital & Health Care
  • Marketing and Advertising
Market Segment
  • 41% Enterprise
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Yext is a platform that allows businesses to manage and publish accurate location information across the web, track customer feedback, and automate updates.
  • Users frequently mention the ease of making widespread changes to multiple locations with one upload, the ability to integrate with multiple platforms, and the responsive and helpful customer support.
  • Users reported that the cost can be high for small businesses, the cancellation process can be difficult with listings potentially vanishing or becoming outdated, and the platform can feel overwhelming with its numerous features.
Yext Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
33
Helpful
29
Customer Support
25
Customer Service
20
Centralized Management
17
Cons
Poor Customer Support
14
Inadequate Support
10
Learning Curve
10
Missing Features
9
Limited Features
8
Yext features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.6
Customer Feedback
Average: 8.8
8.0
Digital Media Monitoring
Average: 8.1
7.7
Competitive Intelligence
Average: 8.4
Seller Details
Seller
Yext
Company Website
Year Founded
2006
HQ Location
New York
Twitter
@yext
22,288 Twitter followers
LinkedIn® Page
www.linkedin.com
2,013 employees on LinkedIn®
ReviewTrackers
By Review Trackers
(161)4.6 out of 5
Save to My Lists
Entry Level Price:Starting at $89.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acqui

    Users
    • Marketing Director
    Industries
    • Marketing and Advertising
    • Hospitality
    Market Segment
    • 46% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ReviewTrackers Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Centralized Reviews
    3
    Review Management
    3
    Reviews
    3
    Centralization
    1
    Customer Support
    1
    Cons
    Reporting Issues
    2
    Email Issues
    1
    Lack of Notifications
    1
    Limited Tools
    1
    Spam Management
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ReviewTrackers features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Customer Feedback
    Average: 8.8
    8.1
    Digital Media Monitoring
    Average: 8.1
    8.0
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Review Trackers
    Year Founded
    2012
    HQ Location
    Chicago, IL
    Twitter
    @reviewtrackers
    2,543 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    60 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acqui

Users
  • Marketing Director
Industries
  • Marketing and Advertising
  • Hospitality
Market Segment
  • 46% Mid-Market
  • 35% Small-Business
ReviewTrackers Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Centralized Reviews
3
Review Management
3
Reviews
3
Centralization
1
Customer Support
1
Cons
Reporting Issues
2
Email Issues
1
Lack of Notifications
1
Limited Tools
1
Spam Management
1
ReviewTrackers features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
9.3
Customer Feedback
Average: 8.8
8.1
Digital Media Monitoring
Average: 8.1
8.0
Competitive Intelligence
Average: 8.4
Seller Details
Seller
Review Trackers
Year Founded
2012
HQ Location
Chicago, IL
Twitter
@reviewtrackers
2,543 Twitter followers
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
Read ReviewTrackers Reviews
ClearlyRated
By ClearlyRated
(94)4.8 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At ClearlyRated we believe the key to success is putting service at the heart of your business. We empower B2B service firms to create world-class experiences for their most important stakeholders -

    Users
    • Marketing Director
    Industries
    • Staffing and Recruiting
    • Accounting
    Market Segment
    • 64% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ClearlyRated Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    23
    Customer Support
    18
    Ease of Use
    15
    Customer Feedback
    6
    Client Interaction
    4
    Cons
    Difficult Reporting
    4
    Limitations
    4
    Expensive
    3
    Improvement Needed
    3
    Poor Reporting
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ClearlyRated features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.0
    9.7
    Customer Feedback
    Average: 8.8
    8.8
    Digital Media Monitoring
    Average: 8.1
    8.6
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ClearlyRated
    Company Website
    Year Founded
    2003
    HQ Location
    Portland, Oregon
    Twitter
    @ClearlyRated
    1,677 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    41 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At ClearlyRated we believe the key to success is putting service at the heart of your business. We empower B2B service firms to create world-class experiences for their most important stakeholders -

Users
  • Marketing Director
Industries
  • Staffing and Recruiting
  • Accounting
Market Segment
  • 64% Mid-Market
  • 22% Small-Business
ClearlyRated Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
23
Customer Support
18
Ease of Use
15
Customer Feedback
6
Client Interaction
4
Cons
Difficult Reporting
4
Limitations
4
Expensive
3
Improvement Needed
3
Poor Reporting
3
ClearlyRated features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.0
9.7
Customer Feedback
Average: 8.8
8.8
Digital Media Monitoring
Average: 8.1
8.6
Competitive Intelligence
Average: 8.4
Seller Details
Seller
ClearlyRated
Company Website
Year Founded
2003
HQ Location
Portland, Oregon
Twitter
@ClearlyRated
1,677 Twitter followers
LinkedIn® Page
www.linkedin.com
41 employees on LinkedIn®
Bazaarvoice
By Bazaarvoice
(796)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Thousands of the world’s leading brands and retailers trust Bazaarvoice technology, services, and expertise to drive revenue, extend reach, gain actionable insights, and create loyal advocates. Ac

    Users
    • Marketing Manager
    • Digital Marketing Manager
    Industries
    • Consumer Goods
    • Retail
    Market Segment
    • 40% Mid-Market
    • 37% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Bazaarvoice is a platform that collects and syndicates product reviews to retailers, providing a comprehensive network for review management.
    • Users like the ease of implementation, the ability to syndicate reviews to various retailers, and the responsive customer support team that assists with most issues within a few days.
    • Reviewers mentioned that the user interface can be clunky and difficult to navigate, the process to launch campaigns is lengthy, and there are occasional issues with review syndication and quality of reviews.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Bazaarvoice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    60
    Review Management
    59
    Helpful
    52
    Reviews
    43
    Customer Support
    42
    Cons
    Poor Customer Support
    38
    Expensive
    27
    Not User-Friendly
    27
    Poor Response System
    26
    Inadequate Support
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bazaarvoice features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Customer Feedback
    Average: 8.8
    6.3
    Digital Media Monitoring
    Average: 8.1
    7.4
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bazaarvoice
    Company Website
    Year Founded
    2005
    HQ Location
    Austin, Texas
    Twitter
    @Bazaarvoice
    19,733 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,776 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Thousands of the world’s leading brands and retailers trust Bazaarvoice technology, services, and expertise to drive revenue, extend reach, gain actionable insights, and create loyal advocates. Ac

Users
  • Marketing Manager
  • Digital Marketing Manager
Industries
  • Consumer Goods
  • Retail
Market Segment
  • 40% Mid-Market
  • 37% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Bazaarvoice is a platform that collects and syndicates product reviews to retailers, providing a comprehensive network for review management.
  • Users like the ease of implementation, the ability to syndicate reviews to various retailers, and the responsive customer support team that assists with most issues within a few days.
  • Reviewers mentioned that the user interface can be clunky and difficult to navigate, the process to launch campaigns is lengthy, and there are occasional issues with review syndication and quality of reviews.
Bazaarvoice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
60
Review Management
59
Helpful
52
Reviews
43
Customer Support
42
Cons
Poor Customer Support
38
Expensive
27
Not User-Friendly
27
Poor Response System
26
Inadequate Support
25
Bazaarvoice features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.0
8.3
Customer Feedback
Average: 8.8
6.3
Digital Media Monitoring
Average: 8.1
7.4
Competitive Intelligence
Average: 8.4
Seller Details
Seller
Bazaarvoice
Company Website
Year Founded
2005
HQ Location
Austin, Texas
Twitter
@Bazaarvoice
19,733 Twitter followers
LinkedIn® Page
www.linkedin.com
1,776 employees on LinkedIn®
Read Bazaarvoice Reviews
Experience.com
By Experience.com
(240)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Online Reputation Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Experience.com caters to a wide-ranging target market, including local professionals and multi-location brands seeking to fortify their online reputation through the power of AI and customer feedback.

    Users
    • Branch Manager
    • Loan Officer
    Industries
    • Financial Services
    • Banking
    Market Segment
    • 49% Mid-Market
    • 27% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Experience.com is a platform that automates the process of requesting and managing reviews, improving SEO, and integrating with social media platforms.
    • Users frequently mention the ease of use, the automation of review requests, the improvement in SEO, and the seamless integration with social media platforms as key benefits of Experience.com.
    • Reviewers experienced issues such as difficulty in setting up, limitations in language options, challenges in linking to certain social media accounts, and a lack of flexibility in filtering search results.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Experience.com Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    109
    Helpful
    94
    Review Management
    84
    Experience
    74
    Centralized Reviews
    62
    Cons
    Review Management
    24
    Missing Features
    22
    Linking Issues
    19
    Reporting Issues
    19
    Review Issues
    16
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Experience.com features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.5
    Customer Feedback
    Average: 8.8
    8.9
    Digital Media Monitoring
    Average: 8.1
    9.0
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Experience.com
    Company Website
    Year Founded
    2015
    HQ Location
    San Ramon, California
    LinkedIn® Page
    www.linkedin.com
    292 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Experience.com caters to a wide-ranging target market, including local professionals and multi-location brands seeking to fortify their online reputation through the power of AI and customer feedback.

Users
  • Branch Manager
  • Loan Officer
Industries
  • Financial Services
  • Banking
Market Segment
  • 49% Mid-Market
  • 27% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Experience.com is a platform that automates the process of requesting and managing reviews, improving SEO, and integrating with social media platforms.
  • Users frequently mention the ease of use, the automation of review requests, the improvement in SEO, and the seamless integration with social media platforms as key benefits of Experience.com.
  • Reviewers experienced issues such as difficulty in setting up, limitations in language options, challenges in linking to certain social media accounts, and a lack of flexibility in filtering search results.
Experience.com Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
109
Helpful
94
Review Management
84
Experience
74
Centralized Reviews
62
Cons
Review Management
24
Missing Features
22
Linking Issues
19
Reporting Issues
19
Review Issues
16
Experience.com features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.5
Customer Feedback
Average: 8.8
8.9
Digital Media Monitoring
Average: 8.1
9.0
Competitive Intelligence
Average: 8.4
Seller Details
Seller
Experience.com
Company Website
Year Founded
2015
HQ Location
San Ramon, California
LinkedIn® Page
www.linkedin.com
292 employees on LinkedIn®
Great Recruiters
By Great Recruiters
(138)4.9 out of 5
1st Easiest To Use in Online Reputation Management software
Save to My Lists
Entry Level Price:Starting at $30.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Great Recruiters is the #1 way for Staffing Firms to get real-time feedback & reviews on their recruiters and organization. We help maximize the potential of your people and your brand. With Great

    Users
    • Recruiter
    Industries
    • Staffing and Recruiting
    • Hospital & Health Care
    Market Segment
    • 48% Mid-Market
    • 47% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Great Recruiters Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    64
    Ease of Use
    47
    Feedback Management
    42
    Client Interaction
    36
    Customer Feedback
    35
    Cons
    Review Management
    7
    Limitations
    6
    Review Removal
    5
    Scoring System Issues
    5
    Inadequate Feedback Mechanism
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Great Recruiters features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.0
    9.6
    Customer Feedback
    Average: 8.8
    8.6
    Digital Media Monitoring
    Average: 8.1
    9.1
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Great Recruiters
    Year Founded
    2017
    HQ Location
    Troy, Michigan
    Twitter
    @great_recruiter
    326 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Great Recruiters is the #1 way for Staffing Firms to get real-time feedback & reviews on their recruiters and organization. We help maximize the potential of your people and your brand. With Great

Users
  • Recruiter
Industries
  • Staffing and Recruiting
  • Hospital & Health Care
Market Segment
  • 48% Mid-Market
  • 47% Small-Business
Great Recruiters Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
64
Ease of Use
47
Feedback Management
42
Client Interaction
36
Customer Feedback
35
Cons
Review Management
7
Limitations
6
Review Removal
5
Scoring System Issues
5
Inadequate Feedback Mechanism
4
Great Recruiters features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.0
9.6
Customer Feedback
Average: 8.8
8.6
Digital Media Monitoring
Average: 8.1
9.1
Competitive Intelligence
Average: 8.4
Seller Details
Seller
Great Recruiters
Year Founded
2017
HQ Location
Troy, Michigan
Twitter
@great_recruiter
326 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Read Great Recruiters Reviews
YouScan
By YouScan
(191)4.7 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$299.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    YouScan is a next-generation, AI-powered social listening platform designed to help users gain deep insights into customer behavior and sentiment. This innovative solution caters specifically to marke

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Public Relations and Communications
    Market Segment
    • 46% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • YouScan Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    70
    Helpful
    67
    Customer Support
    56
    Effective
    38
    User Interface
    38
    Cons
    Data Inaccuracy
    11
    Mentions Collection
    11
    Missing Features
    11
    Data Limitations
    10
    Learning Curve
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • YouScan features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Customer Feedback
    Average: 8.8
    8.8
    Digital Media Monitoring
    Average: 8.1
    9.3
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    YouScan
    Company Website
    Year Founded
    2010
    HQ Location
    Kyiv, Kyiv City
    Twitter
    @YouScan_io
    421 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    68 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

YouScan is a next-generation, AI-powered social listening platform designed to help users gain deep insights into customer behavior and sentiment. This innovative solution caters specifically to marke

Users
No information available
Industries
  • Marketing and Advertising
  • Public Relations and Communications
Market Segment
  • 46% Small-Business
  • 37% Mid-Market
YouScan Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
70
Helpful
67
Customer Support
56
Effective
38
User Interface
38
Cons
Data Inaccuracy
11
Mentions Collection
11
Missing Features
11
Data Limitations
10
Learning Curve
8
YouScan features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.2
Customer Feedback
Average: 8.8
8.8
Digital Media Monitoring
Average: 8.1
9.3
Competitive Intelligence
Average: 8.4
Seller Details
Seller
YouScan
Company Website
Year Founded
2010
HQ Location
Kyiv, Kyiv City
Twitter
@YouScan_io
421 Twitter followers
LinkedIn® Page
www.linkedin.com
68 employees on LinkedIn®
Digital Air Strike
By Digital Air Strike
(50)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Quickly improve your online reputation and digital presence with award-winning technology that attracts new consumers, converts them into buyers, and builds customer loyalty and repeat business. Targe

    Users
    No information available
    Industries
    • Automotive
    Market Segment
    • 66% Mid-Market
    • 34% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Digital Air Strike features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.0
    9.4
    Customer Feedback
    Average: 8.8
    9.4
    Digital Media Monitoring
    Average: 8.1
    9.1
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Digital Air Strike
    Year Founded
    2007
    HQ Location
    Scottsdale, AZ
    Twitter
    @DigitalAirStrk
    5,284 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    163 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Quickly improve your online reputation and digital presence with award-winning technology that attracts new consumers, converts them into buyers, and builds customer loyalty and repeat business. Targe

Users
No information available
Industries
  • Automotive
Market Segment
  • 66% Mid-Market
  • 34% Small-Business
Digital Air Strike features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.0
9.4
Customer Feedback
Average: 8.8
9.4
Digital Media Monitoring
Average: 8.1
9.1
Competitive Intelligence
Average: 8.4
Seller Details
Seller
Digital Air Strike
Year Founded
2007
HQ Location
Scottsdale, AZ
Twitter
@DigitalAirStrk
5,284 Twitter followers
LinkedIn® Page
www.linkedin.com
163 employees on LinkedIn®
Read Digital Air Strike Reviews
Shopper Approved
By Shopper Approved
(221)4.8 out of 5
Save to My Lists
Entry Level Price:Starting at $119.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Since 2010, Shopper Approved has helped over 25,000 online businesses collect up to 10x more ratings and reviews than any other review platform online. Not only is Shopper Approved one of the leading

    Users
    • Owner
    • President
    Industries
    • Retail
    • Consumer Goods
    Market Segment
    • 87% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Shopper Approved Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    35
    Review Management
    30
    Customer Support
    28
    Review Increase
    14
    Helpful
    13
    Cons
    Expensive
    10
    Review Issues
    6
    Missing Features
    4
    Poor Customer Support
    4
    Difficult Navigation
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Shopper Approved features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.0
    9.4
    Customer Feedback
    Average: 8.8
    7.2
    Digital Media Monitoring
    Average: 8.1
    8.4
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Shopper Approved
    Company Website
    Year Founded
    2010
    HQ Location
    Ogden, UT
    Twitter
    @ShopperApproved
    321 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    62 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Since 2010, Shopper Approved has helped over 25,000 online businesses collect up to 10x more ratings and reviews than any other review platform online. Not only is Shopper Approved one of the leading

Users
  • Owner
  • President
Industries
  • Retail
  • Consumer Goods
Market Segment
  • 87% Small-Business
  • 14% Mid-Market
Shopper Approved Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
35
Review Management
30
Customer Support
28
Review Increase
14
Helpful
13
Cons
Expensive
10
Review Issues
6
Missing Features
4
Poor Customer Support
4
Difficult Navigation
3
Shopper Approved features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
9.4
Customer Feedback
Average: 8.8
7.2
Digital Media Monitoring
Average: 8.1
8.4
Competitive Intelligence
Average: 8.4
Seller Details
Seller
Shopper Approved
Company Website
Year Founded
2010
HQ Location
Ogden, UT
Twitter
@ShopperApproved
321 Twitter followers
LinkedIn® Page
www.linkedin.com
62 employees on LinkedIn®
Get a quote
Chatmeter
By Chatmeter
(323)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chatmeter is the brand intelligence company reimagining customer connections and reputation management through AI-powered deep listening. We make it easy for multi-location brands to drive real-time i

    Users
    • Marketing Manager
    • Director of Marketing
    Industries
    • Real Estate
    • Restaurants
    Market Segment
    • 41% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chatmeter Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    19
    Helpful
    18
    Customer Support
    17
    Review Management
    17
    Centralized Reviews
    11
    Cons
    Improvement Needed
    4
    Missing Features
    4
    Complex Usage
    3
    Dashboard Issues
    3
    Dashboard Usability
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chatmeter features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Customer Feedback
    Average: 8.8
    8.5
    Digital Media Monitoring
    Average: 8.1
    8.3
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Chatmeter
    Company Website
    Year Founded
    2009
    HQ Location
    San Diego, CA
    Twitter
    @chatmeter
    1,127 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    136 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chatmeter is the brand intelligence company reimagining customer connections and reputation management through AI-powered deep listening. We make it easy for multi-location brands to drive real-time i

Users
  • Marketing Manager
  • Director of Marketing
Industries
  • Real Estate
  • Restaurants
Market Segment
  • 41% Mid-Market
  • 33% Enterprise
Chatmeter Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
19
Helpful
18
Customer Support
17
Review Management
17
Centralized Reviews
11
Cons
Improvement Needed
4
Missing Features
4
Complex Usage
3
Dashboard Issues
3
Dashboard Usability
3
Chatmeter features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.9
Customer Feedback
Average: 8.8
8.5
Digital Media Monitoring
Average: 8.1
8.3
Competitive Intelligence
Average: 8.4
Seller Details
Seller
Chatmeter
Company Website
Year Founded
2009
HQ Location
San Diego, CA
Twitter
@chatmeter
1,127 Twitter followers
LinkedIn® Page
www.linkedin.com
136 employees on LinkedIn®
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Enterprise
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