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The Top 20 Incident Response Software

Check out this list of the top Incident Response Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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KnowBe4 PhishER/PhishER Plus

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Financial Services

28%

Primary/Secondary Education

24%

Hospital & Health Care

24%

Computer Software

23%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.5

9.5

Ease of Setup

Average: 9.0

8.7

Quality of Support

Average: 9.3

9.3

Ease of Admin

Average: 9.2

9.0

Torq

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

57%

Computer & Network Security

22%

Computer Software

13%

Consumer Goods

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.3

9.6

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.0

9.1

Quality of Support

Average: 9.3

9.5

Ease of Admin

Average: 9.2

9.4

Tines

Overall Satisfaction Score

Top Industries of Reviewers:

Computer & Network Security

35%

Information Technology and Services

27%

Computer Software

24%

Financial Services

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 9.5

9.9

Ease of Setup

Average: 9.0

9.4

Quality of Support

Average: 9.3

9.7

Ease of Admin

Average: 9.2

9.5

SpinOne

Overall Satisfaction Score

Top Industries of Reviewers:

Non-Profit Organization Management

25%

Consulting

25%

Marketing and Advertising

25%

Manufacturing

25%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.3

9.9

Ease of Doing Business With

Average: 9.5

9.7

Ease of Setup

Average: 9.0

9.5

Quality of Support

Average: 9.3

9.8

Ease of Admin

Average: 9.2

9.6

UnderDefense MAXI

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

50%

Computer Software

25%

Design

13%

Computer & Network Security

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 9.5

9.7

Ease of Setup

Average: 9.0

9.4

Quality of Support

Average: 9.3

10.0

Ease of Admin

Average: 9.2

9.3

Cynet - All-in-One Cybersecurity Platform

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

46%

Computer & Network Security

45%

Financial Services

Primary/Secondary Education

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 9.5

9.7

Ease of Setup

Average: 9.0

9.4

Quality of Support

Average: 9.3

9.2

Ease of Admin

Average: 9.2

9.3

ServiceNow Security Operations

Overall Satisfaction Score

Top Industries of Reviewers:

Computer & Network Security

50%

Computer Software

25%

Information Services

13%

Information Technology and Services

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.8

Meets Requirements

Average: 9.3

9.9

Ease of Doing Business With

Average: 9.5

9.9

Ease of Setup

Average: 9.0

9.9

Quality of Support

Average: 9.3

9.2

Ease of Admin

Average: 9.2

9.8

SIRP

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

40%

Computer & Network Security

20%

Banking

20%

Computer Software

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.7

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.0

9.8

Quality of Support

Average: 9.3

9.9

Ease of Admin

Average: 9.2

10.0

CYREBRO

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

37%

Computer & Network Security

33%

Manufacturing

17%

Financial Services

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.3

8.8

Ease of Doing Business With

Average: 9.5

9.1

Ease of Setup

Average: 9.0

8.5

Quality of Support

Average: 9.3

9.0

Ease of Admin

Average: 9.2

9.2

#10

Defendify All-In-One Cybersecurity® Solution

Overall Satisfaction Score

Top Industries of Reviewers:

Computer & Network Security

36%

Information Technology and Services

27%

Financial Services

18%

Events Services

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.3

9.6

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.0

8.7

Quality of Support

Average: 9.3

9.9

Ease of Admin

Average: 9.2

10.0

#11

Barracuda Incident Response

Overall Satisfaction Score

Top Industries of Reviewers:

Transportation/Trucking/Railroad

33%

Information Technology and Services

33%

Computer Software

17%

Construction

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.8

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.5

8.8

Ease of Setup

Average: 9.0

10.0

Quality of Support

Average: 9.3

9.6

Ease of Admin

Average: 9.2

9.5

#12

Dynatrace

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

30%

Computer Software

29%

Financial Services

24%

Insurance

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.4

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 9.5

9.2

Ease of Setup

Average: 9.0

8.1

Quality of Support

Average: 9.3

8.7

Ease of Admin

Average: 9.2

8.4

#13

Palo Alto Cortex XSIAM

Overall Satisfaction Score

Top Industries of Reviewers:

Computer & Network Security

37%

Information Technology and Services

30%

Banking

21%

Financial Services

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.7

Meets Requirements

Average: 9.3

8.8

Ease of Doing Business With

Average: 9.5

8.9

Ease of Setup

Average: 9.0

8.6

Quality of Support

Average: 9.3

8.6

Ease of Admin

Average: 9.2

8.4

#14

Blumira Automated Detection & Response

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

40%

Computer & Network Security

28%

Financial Services

16%

Automotive

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 9.5

9.5

Ease of Setup

Average: 9.0

9.3

Quality of Support

Average: 9.3

9.4

Ease of Admin

Average: 9.2

9.3

#15

Datadog

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

38%

Computer Software

36%

Financial Services

17%

Banking

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 9.5

8.6

Ease of Setup

Average: 9.0

8.4

Quality of Support

Average: 9.3

8.7

Ease of Admin

Average: 9.2

8.4

#16

DERDACK Enterprise Alert

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

53%

Oil & Energy

20%

Banking

13%

Government Administration

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 9.5

9.9

Ease of Setup

Average: 9.0

8.8

Quality of Support

Average: 9.3

9.7

Ease of Admin

Average: 9.2

9.2

#17

Resolver

Overall Satisfaction Score

Top Industries of Reviewers:

Security and Investigations

47%

Hospital & Health Care

21%

Financial Services

21%

Banking

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.1

Meets Requirements

Average: 9.3

8.5

Ease of Doing Business With

Average: 9.5

9.2

Ease of Setup

Average: 9.0

7.5

Quality of Support

Average: 9.3

9.3

Ease of Admin

Average: 9.2

7.5

#18

AlienVault USM (from AT&T Cybersecurity)

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

36%

Retail

27%

Computer Software

18%

Financial Services

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.6

Meets Requirements

Average: 9.3

9.8

Ease of Doing Business With

Average: 9.5

8.8

Ease of Setup

Average: 9.0

9.4

Quality of Support

Average: 9.3

8.9

Ease of Admin

Average: 9.2

9.5

#19

Splunk On-Call

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

55%

Information Technology and Services

18%

Retail

18%

Non-Profit Organization Management

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.3

9.9

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.0

8.8

Quality of Support

Average: 9.3

9.2

Ease of Admin

Average: 9.2

9.8

#20

Proofpoint Threat Response

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

43%

Hospital & Health Care

29%

Construction

14%

Education Management

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 9.5

9.3

Ease of Setup

Average: 9.0

9.7

Quality of Support

Average: 9.3

9.0

Ease of Admin

Average: 9.2

9.0