Torq AI SOC Platform Reviews & Product Details

One thing I really enjoy about Torq is the automation it enables. It lets you connect many different tools and bring them together into a single workflow. In Security, we spend a large amount of time reviewing alerts and gathering information. Being able to create workflows that handle these routine tasks helps our team work more efficiently, so we can focus our time on higher-level security work. Review collected by and hosted on G2.com.

It can be a bit time-consuming to create workflows. Depending on which tools you’re trying to use with Torq, it may take longer to set up and get everything working the way you want. More guidance on how to build workflows, along with some pre-made workflows to start from, would be really helpful. Review collected by and hosted on G2.com.

I think it has the potential to be a good security tool. The quick response times could help reduce the time between a threat and when it’s detected, which is really important to us. I also think it would help reduce the overall workload for employees. Its ability to integrate with other tools is a strong point as well. Review collected by and hosted on G2.com.

The implementation of this could take some time, since the AI needs to be properly trained to detect the right risks so the appropriate responses are triggered. It’s also a bit of a downside that it isn’t a replacement for all security tools, and would still need to be integrated with others to provide appropriate coverage. Review collected by and hosted on G2.com.

I’m exploring how the Torq AI SOC Platform can help automate security operations, reduce alert fatigue, and strengthen incident investigation and response. Its AI-driven workflows and integration capabilities are especially interesting to me as potential ways to improve SOC efficiency and cut down on manual effort. I’d like to better understand how it can complement my existing SIEM and EDR tools, and where it fits into the overall workflow alongside them. Review collected by and hosted on G2.com.

One potential challenge with Torq AI SOC Platform is that configuring automation workflows and integrating multiple security tools may require initial technical expertise. Complex workflows can also take time to design, test, and troubleshoot. Additionally, teams may need time to understand how to customize automation to their specific SOC requirements. Improved documentation and beginner-friendly workflow templates could make the onboarding process easier. Review collected by and hosted on G2.com.

What I like best about Torq is how much time it saves my team. We used to spend hours manually triaging repetitive alerts, but Torq's automation has completely changed that. It takes away the boring, busy work so we can actually focus on real threats. Our response time has dropped significantly, and the platform is just really easy to work with. Review collected by and hosted on G2.com.

The only real downside is the cost. It can be a bit heavy on the budget, especially if you have a smaller team. However, considering the time it saves us, it still feels worth the investment. Review collected by and hosted on G2.com.

Manual triage is our primary bottleneck. Torq AI is an exceptional hyper-automation platform that seamlessly bridges our security stack. By leveraging its intuitive no-code/low-code workflow builder combined with embedded AI capabilities, we can instantly orchestrate complex incident response playbooks. When an alert fires from our SIEM or endpoint detection tools, Torq automatically queries threat intelligence APIs, extracts IOCs, sandboxes suspicious attachments, and enriches the incident ticket within seconds. The platform's flexibility allows us to build custom human-in-the-loop approval steps directly into Slack, ensuring we maintain oversight without slowing down initial containment. Review collected by and hosted on G2.com.

While the visual workflow designer is powerful, managing complex conditional branching and error-handling loops across dozens of integrated SaaS tools can become cluttered. If an upstream API provider changes their schema or rate-limits our requests unexpectedly, debugging the exact execution step inside a large, nested workflow requires digging through granular execution logs. Additionally, onboarding junior analysts to write and maintain these automations requires a solid understanding of JSON path filtering and API payload structures. Review collected by and hosted on G2.com.

As an integration specialist in a large enterprise environment, the best part about Torq is its truly API-first approach combined with an intuitive no-code/low-code workflow builder. The AI-assisted features significantly speed up the creation of complex security playbooks. It seamlessly connects with our existing infrastructure (including AWS and our identity management tools) without requiring weeks of custom scripting. This flexibility has massively reduced alert fatigue for our SOC team by completely automating our responses to tier-1 threats Review collected by and hosted on G2.com.

While the no-code builder is fantastic for standard workflows, debugging highly complex, custom API integrations within the platform can sometimes be opaque and requires a steeper learning curve. Additionally, when deploying at a massive enterprise scale with tens of thousands of endpoints, the licensing and pricing model can become quite expensive and a bit difficult to forecast accurately. Lastly, the documentation for very specific, edge-case integrations could be more detailed. Review collected by and hosted on G2.com.

The best part of Torq AI SOC Platform is that it automates repetitive security operations work and minimizes manual investigation and response. The platform unifies various security workflows and simplifies the process of developing and managing automated workflows for alert triage, investigation, enrichment and response.

I like the UI and workflow design, especially for creating and managing automated security workflows. The visual approach makes complex processes easier to understand and helps minimize the learning curve to work with different steps of automation.

The automation also helps to improve performance and productivity. Routine investigation and response steps can be performed consistently and rapidly across workflows, as opposed to analysts having to repeat the same steps and investigations in multiple tools. This enables security teams to focus on more critical investigations and decisions.

Another upside of it is its integrations. Security operations tend to cross multiple systems and data sources, and Torq makes it easy to integrate security tools, and automate responses across them. This minimizes context switching and aids in forming a more cohesive SOC workflow.

The AI features are also beneficial, providing support for investigations, analysis, and decision-making. This is especially useful when trying to use the minimum amount of manual analysis to get to the results, but still let the analyst check and confirm the analysis.

The greatest ROI is to minimize repetitive manual tasks and enhance the efficiency of security operations. Automated tasks that are repeatable can allow teams to accomplish more without adding the same amount of manual work.

Workflows and automation steps are also displayed in a structured way which enhances the overall onboarding and learning experience. With the basics covered, it's simpler to create more complex workflows and adjust the platform for various security processes.

Bottom line, automation, integrations, AI assistance, usability and productivity improvements are what are of great value to me. It decreases repetitive tasks, increases consistency and optimizes security tasks. Review collected by and hosted on G2.com.

I think the biggest drawback is creating more complex workflows on the platform could be a learning curve. Simple automations are pretty simple, but the possible actions, integrations, conditions and logic in the workflows can take a bit of time to get right when making more complex automations.

AI-enabled investigators is another space that needs to be addressed. The AI can be extremely powerful in cutting down analysis time and also assist with repetitive tasks, but it is important to note that the recommendations and output generated by the AI must be reviewed by a security analyst before major security actions are taken. This is particularly vital in the discipline of security, the place a wrong automated response may have a substantial effect.

The more the integrations and workflows on the platform increase, the more complex it could become to maintain and operate. Providing more detailed guidance and examples for more sophisticated use cases would help new users leverage the platform more. Review collected by and hosted on G2.com.

What I like most is the automation and AI capabilities. Torq helps reduce repetitive security work by allowing common tasks and response steps to be automated. This means I can spend more time on important security issues instead of manually handling every alert. UI is also easy to work with, and I like being able to see workflows and understand what actions are being performed. In my experience, the platform performs well when automating routing processes, and the AI features can help speed up investigation and decision-making. Review collected by and hosted on G2.com.

The main downside for me is that the platform can take some time to learn, especially when building more advanced workflows. There are many integrations and automation options, so new users may need some time to understand how everything fits together. Review collected by and hosted on G2.com.

What I like best about Torq AI SOC Platform is its ability to automate repetitive security operations tasks and streamline incident response workflows. Its AI-driven capabilities help reduce manual effort, improve operational efficiency, and enable security teams to respond to threats more quickly. I also appreciate its potential to integrate with existing security tools, making it easier to manage complex workflows from a centralized platform. Review collected by and hosted on G2.com.

One potential drawback is that setting up complex automation workflows may require some initial learning and technical expertise. Additionally, integrating multiple security tools and fine-tuning workflows to meet specific organizational needs can take time. Improving the onboarding experience and providing more intuitive configuration options could make the platform more accessible to new users. Review collected by and hosted on G2.com.

The Torq AI SOC Platform is an absolute lifesaver for cutting down daily alert fatigue through autonomous hyperautomation. Review collected by and hosted on G2.com.

The platform has a steep learning curve, especially when it comes to building and managing complex, nested workflows. Review collected by and hosted on G2.com.