Best Feedback Analytics Software - Page 12
Feedback analytics software enables businesses to consolidate and analyze their customer feedback within a single platform. This type of software leverages the capabilities of natural language processing (NLP) software to extract actionable insights from unstructured text data, which can be sourced from a variety of different feedback channels, such as review sites, social media, surveys, and customer service tools. Feedback analytics software helps businesses analyze customer sentiment and uncover trends or patterns, empowering them to take action on feedback and improve customer experience (CX).
Feedback analytics solutions allow users to import feedback through integrations with survey software, social media, and customer service software such as help desk software, live chat software, and enterprise feedback management software. All-in-one feedback analytics solutions offer these integrations in addition to built-in survey capabilities for soliciting customer feedback or reviews. Businesses may also use text analysis software for analyzing other types of unstructured text data; however, feedback analytics software is designed specifically for extracting insights from customer feedback.
To qualify for inclusion in the Feedback Analytics category, a product must:
Featured Feedback Analytics Software At A Glance
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EmployeeMX is a software that helps organizations collect feedback from employees and track their experiences every single day throughout their employment. This data can be used to improve employee sa
- 100% Mid-Market
9 Twitter followers
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HyperOrbit is the industry's first Autonomous Customer Intelligence Platform that doesn't just analyze feedback—it acts on it. We're transitioning product teams from reactive dashboard monitoring to p
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IdeaLift is an AI-powered product feedback management platform that captures feature requests from Slack, Discord, and Microsoft Teams, then automatically routes them to GitHub Issues, Jira, or Linear
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Inari helps product teams unify customer feedback and user research then automates product discovery, voice of customer reporting, and backlog prioritization using AI. As your customer volume, featu
351 Twitter followers
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Inslyt is a customer feedback intelligence platform designed for product-led organizations aiming to build with clarity, speed, and user insight. We help teams: - Unify feedback from diverse cha
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IntelRate is an advanced analytics platform that transforms Google Reviews into actionable insights to help local businesses drive revenue and reduce operational costs. https://www.intelrate.co.uk/
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ICS solves business problems with best-in-class NICE solutions so customers have a happy, loyal, and connected service experience. ICS designs, installs and supports enterprise contact center and bac
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Ipiphany by Touchpoint Group is a New Zealand–based AI feedback analytics platform that helps organisations understand why customers feel the way they do. Touchpoint Group has over 20 years of experie
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IST's Sentiment Analysis solution offers businesses the chance to listen in on their customers’ conversations across all social media platforms. It can decipher whether customers comments are positive
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Market Force Information® has pioneered the customer experience (CX) industry with a suite of solutions (mystery shopping, customer/employee surveys, social media management, auditing, etc) that capt
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Go-to-market based on insight not intuition. Powered by AI, Kompete helps product marketers and revenue teams manage customer feedback, win/loss analysis, & competitive intelligence to understand
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Loopy is a Customer Support Observability Platform that unifies your CX Ops Data, detects anomalies, and alerts the right people for timely resolution. Customer support operations, at times, feel like
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LoudNClear is a customer cloud solution designed for fast growing SaaS companies.
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LucidVueCX is an advanced customer analytics platform that aggregates and analyzes interactions across multiple channels—including voice calls, social media posts, online reviews, emails, and text mes
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Luminoso Compass applies artificial intelligence (AI) and natural language understanding (NLU) to accurately analyze streaming text-based data for any industry without lengthy setup time or training.
1,617 Twitter followers
