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Luminoso Compass Reviews & Product Details

Luminoso Compass Overview

What is Luminoso Compass?

Luminoso Compass applies artificial intelligence (AI) and natural language understanding (NLU) to accurately analyze streaming text-based data for any industry without lengthy setup time or training. Compass allows clients to easily upload, process, predict, and monitor streams of unstructured data, including support tickets, call transcripts, open-ended responses to real-time surveys, and chatbot or live chat transcripts. Data can be processed natively in 13 languages, including Chinese, Korean, Japanese, and Arabic. Our customers use Luminoso Compass to discover customer intent and appropriately label and categorize incoming data, and group similar data in real time to track trends. There are many ways customers utilize the insights that Compass uncovers including bot support, self-support automation, customer agent support, and issue tracking and prioritization to name a few. The product is flexible and can be deployed in standard or private Cloud, On-premise solution, or integrated into an end-to-end platform via the API.

Luminoso Compass Details
Languages Supported
Arabic, German, English, French, Italian, Japanese, Korean, Dutch, Portuguese, Russian, Spanish, Swedish, Chinese (Simplified)
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Product Description

Luminoso Compass enables you to collect, measure, and understand large-scale customer, employee, and marketplace feedback in real time.


Seller Details
Seller
Luminoso
HQ Location
Cambridge, MA
Twitter
@LuminosoInsight
1,656 Twitter followers

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