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Best Feedback Analytics Software for for Small Business

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Feedback Analytics category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Feedback Analytics to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Feedback Analytics category.

In addition to qualifying for inclusion in the Feedback Analytics Software category, to qualify for inclusion in the Small Business Feedback Analytics Software category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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15 Listings in Small Business Feedback Analytics Available

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    G2 Score
Birdeye
By Birdeye
(3,142)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to ge

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 56% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a platform that helps businesses manage their reputation and customer experience, offering features such as review management, customer engagement, and analytics.
    • Reviewers like the platform's ability to aggregate reviews across multiple channels, its user-friendly interface, and the convenience of having all customer feedback in one place.
    • Users reported issues with the platform's pricing, occasional glitches, and difficulties in understanding and navigating the interface, especially for those who are not tech-savvy.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,096
    Helpful
    1,059
    Review Management
    972
    Customer Support
    690
    Reviews
    606
    Cons
    Missing Features
    201
    Review Management
    183
    Integration Issues
    151
    Learning Curve
    136
    Limitations
    131
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.5
    8.7
    Thematic Analysis
    Average: 8.7
    9.0
    Custom Reports and Dashboards
    Average: 8.5
    9.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,296 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,264 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to ge

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 56% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a platform that helps businesses manage their reputation and customer experience, offering features such as review management, customer engagement, and analytics.
  • Reviewers like the platform's ability to aggregate reviews across multiple channels, its user-friendly interface, and the convenience of having all customer feedback in one place.
  • Users reported issues with the platform's pricing, occasional glitches, and difficulties in understanding and navigating the interface, especially for those who are not tech-savvy.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,096
Helpful
1,059
Review Management
972
Customer Support
690
Reviews
606
Cons
Missing Features
201
Review Management
183
Integration Issues
151
Learning Curve
136
Limitations
131
Birdeye features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.5
8.7
Thematic Analysis
Average: 8.7
9.0
Custom Reports and Dashboards
Average: 8.5
9.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,296 Twitter followers
LinkedIn® Page
www.linkedin.com
1,264 employees on LinkedIn®
SurveyMonkey
By SurveyMonkey
(22,930)4.4 out of 5
Optimized for quick response
4th Easiest To Use in Feedback Analytics software
View top Consulting Services for SurveyMonkey
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use ca

    Users
    • Teacher
    • Student
    Industries
    • Education Management
    • Hospital & Health Care
    Market Segment
    • 36% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SurveyMonkey Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    232
    Ease of Creation
    84
    Features
    58
    Intuitive
    57
    Helpful
    49
    Cons
    Survey Issues
    64
    Expensive
    46
    Limitations
    39
    Missing Features
    27
    Limited Options
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SurveyMonkey features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.5
    7.8
    Thematic Analysis
    Average: 8.7
    7.9
    Custom Reports and Dashboards
    Average: 8.5
    7.3
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SurveyMonkey
    Company Website
    Year Founded
    1999
    HQ Location
    San Mateo, CA
    Twitter
    @SurveyMonkey
    43,761 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,441 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use ca

Users
  • Teacher
  • Student
Industries
  • Education Management
  • Hospital & Health Care
Market Segment
  • 36% Small-Business
  • 34% Mid-Market
SurveyMonkey Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
232
Ease of Creation
84
Features
58
Intuitive
57
Helpful
49
Cons
Survey Issues
64
Expensive
46
Limitations
39
Missing Features
27
Limited Options
25
SurveyMonkey features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.5
7.8
Thematic Analysis
Average: 8.7
7.9
Custom Reports and Dashboards
Average: 8.5
7.3
Customer Service Channels
Average: 8.7
Seller Details
Seller
SurveyMonkey
Company Website
Year Founded
1999
HQ Location
San Mateo, CA
Twitter
@SurveyMonkey
43,761 Twitter followers
LinkedIn® Page
www.linkedin.com
1,441 employees on LinkedIn®
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SurveySparrow
By SurveySparrow Inc.
(2,012)4.4 out of 5
5th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are

    Users
    • CEO
    • Founder
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 69% Small-Business
    • 24% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SurveySparrow is a survey platform with features such as video surveys, conversational forms, and share surveys, designed to make surveys more engaging and interactive.
    • Users like the platform's flexibility, the variety of question types, the ability to customize surveys, and the excellent customer support, as well as the integration with other tools and the robust reporting options.
    • Users experienced issues with scalability for large volumes of responses, limitations in trial versions, gaps in integration with other platforms, restrictions in style modifications, and problems with internet connection for participants.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SurveySparrow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    105
    Features
    51
    Intuitive
    47
    Helpful
    45
    User Experience
    44
    Cons
    Expensive
    37
    Limitations
    31
    Missing Features
    27
    Limited Customization
    21
    Limited Features
    19
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SurveySparrow features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.5
    8.0
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.5
    8.4
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SurveySparrow Inc.
    Year Founded
    2017
    HQ Location
    Palo Alto, California
    Twitter
    @surveysparrow
    897 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    423 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are

Users
  • CEO
  • Founder
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 69% Small-Business
  • 24% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SurveySparrow is a survey platform with features such as video surveys, conversational forms, and share surveys, designed to make surveys more engaging and interactive.
  • Users like the platform's flexibility, the variety of question types, the ability to customize surveys, and the excellent customer support, as well as the integration with other tools and the robust reporting options.
  • Users experienced issues with scalability for large volumes of responses, limitations in trial versions, gaps in integration with other platforms, restrictions in style modifications, and problems with internet connection for participants.
SurveySparrow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
105
Features
51
Intuitive
47
Helpful
45
User Experience
44
Cons
Expensive
37
Limitations
31
Missing Features
27
Limited Customization
21
Limited Features
19
SurveySparrow features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.5
8.0
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.5
8.4
Customer Service Channels
Average: 8.7
Seller Details
Seller
SurveySparrow Inc.
Year Founded
2017
HQ Location
Palo Alto, California
Twitter
@surveysparrow
897 Twitter followers
LinkedIn® Page
www.linkedin.com
423 employees on LinkedIn®
Read SurveySparrow Reviews
Dialpad Connect
By Dialpad
(1,855)4.4 out of 5
Optimized for quick response
6th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:$25 Per user, per mont...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialpad brings all business conversations together in a single, Ai-powered cloud platform that automates routine tasks, streamlines workflows, and helps teams stay productive from anywhere, on any dev

    Users
    • Owner
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dialpad Ai Voice is a tool that provides features such as call recording, transcription, and voice bot testing for efficient communication and record keeping.
    • Reviewers appreciate the user-friendly interface, clear call quality, and AI-powered features like real-time transcription and call recording, which have been praised for their efficiency and time-saving benefits.
    • Users experienced issues such as occasional network problems, call drops, and inaccuracies in transcription, and some found the product to be costly compared to standard phone services.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dialpad Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    95
    Helpful
    54
    Voice Transcription
    48
    Communication
    43
    Call Management
    38
    Cons
    Call Issues
    42
    Recording Issues
    34
    Call Disconnections
    27
    Connection Issues
    27
    Missed Calls
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dialpad Connect features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.5
    8.8
    Thematic Analysis
    Average: 8.7
    8.6
    Custom Reports and Dashboards
    Average: 8.5
    8.7
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dialpad
    Company Website
    Year Founded
    2011
    HQ Location
    San Ramon, California
    Twitter
    @DialpadHQ
    55 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,382 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialpad brings all business conversations together in a single, Ai-powered cloud platform that automates routine tasks, streamlines workflows, and helps teams stay productive from anywhere, on any dev

Users
  • Owner
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dialpad Ai Voice is a tool that provides features such as call recording, transcription, and voice bot testing for efficient communication and record keeping.
  • Reviewers appreciate the user-friendly interface, clear call quality, and AI-powered features like real-time transcription and call recording, which have been praised for their efficiency and time-saving benefits.
  • Users experienced issues such as occasional network problems, call drops, and inaccuracies in transcription, and some found the product to be costly compared to standard phone services.
Dialpad Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
95
Helpful
54
Voice Transcription
48
Communication
43
Call Management
38
Cons
Call Issues
42
Recording Issues
34
Call Disconnections
27
Connection Issues
27
Missed Calls
18
Dialpad Connect features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.5
8.8
Thematic Analysis
Average: 8.7
8.6
Custom Reports and Dashboards
Average: 8.5
8.7
Customer Service Channels
Average: 8.7
Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
55 Twitter followers
LinkedIn® Page
www.linkedin.com
1,382 employees on LinkedIn®
Medallia Agent Connect
By Medallia
(273)4.6 out of 5
8th Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a

    Users
    • Customer Advocate
    • Customer Champion
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 55% Mid-Market
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Medallia Agent Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Feedback Management
    3
    Helpful
    3
    Customizability
    2
    Customization
    2
    Cons
    Missing Features
    2
    Connection Issues
    1
    Delay Issues
    1
    Layout Issues
    1
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Medallia Agent Connect features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.5
    9.0
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.5
    9.2
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Medallia
    Year Founded
    2001
    HQ Location
    San Francisco, CA
    Twitter
    @Medallia
    12,511 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,103 employees on LinkedIn®
    Phone
    650-321-3000
Product Description
How are these determined?Information
This description is provided by the seller.

Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a

Users
  • Customer Advocate
  • Customer Champion
Industries
  • Retail
  • Consumer Services
Market Segment
  • 55% Mid-Market
  • 38% Small-Business
Medallia Agent Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Feedback Management
3
Helpful
3
Customizability
2
Customization
2
Cons
Missing Features
2
Connection Issues
1
Delay Issues
1
Layout Issues
1
Limited Customization
1
Medallia Agent Connect features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.5
9.0
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.5
9.2
Customer Service Channels
Average: 8.7
Seller Details
Seller
Medallia
Year Founded
2001
HQ Location
San Francisco, CA
Twitter
@Medallia
12,511 Twitter followers
LinkedIn® Page
www.linkedin.com
2,103 employees on LinkedIn®
Phone
650-321-3000
Read Medallia Agent Connect Reviews
InMoment Experience Improvement (XI) Platform
By InMoment
(319)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

    Users
    • Product Manager
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • InMoment Experience Improvement (XI) Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Feedback
    5
    Feedback Management
    5
    Helpful
    5
    Data Management
    3
    Ease of Use
    3
    Cons
    Filtering Issues
    3
    AI Limitations
    2
    Difficult Reporting
    2
    Expensive
    2
    Limitations
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.5
    7.2
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.5
    9.2
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    InMoment
    Year Founded
    2002
    HQ Location
    Salt Lake City, UT
    Twitter
    @WeAreInMoment
    1,916 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    745 employees on LinkedIn®
    Phone
    905-542-9001
Product Description
How are these determined?Information
This description is provided by the seller.

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

Users
  • Product Manager
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
InMoment Experience Improvement (XI) Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Feedback
5
Feedback Management
5
Helpful
5
Data Management
3
Ease of Use
3
Cons
Filtering Issues
3
AI Limitations
2
Difficult Reporting
2
Expensive
2
Limitations
2
InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.5
7.2
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.5
9.2
Customer Service Channels
Average: 8.7
Seller Details
Seller
InMoment
Year Founded
2002
HQ Location
Salt Lake City, UT
Twitter
@WeAreInMoment
1,916 Twitter followers
LinkedIn® Page
www.linkedin.com
745 employees on LinkedIn®
Phone
905-542-9001
Read InMoment Experience Improvement (XI) Platform Reviews
Qualtrics Customer Experience
By Qualtrics
(548)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

    Users
    • Business Data Analyst
    • Software Engineer
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 53% Enterprise
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualtrics Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Helpful
    13
    Analytics
    8
    Dashboard Usability
    8
    Intuitive
    8
    Cons
    Limitations
    5
    Limited Customization
    5
    Missing Features
    4
    Dashboard Issues
    3
    Improvement Needed
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualtrics Customer Experience features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.5
    8.4
    Thematic Analysis
    Average: 8.7
    8.5
    Custom Reports and Dashboards
    Average: 8.5
    8.8
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualtrics
    Company Website
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,765 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,499 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

Users
  • Business Data Analyst
  • Software Engineer
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 53% Enterprise
  • 35% Mid-Market
Qualtrics Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Helpful
13
Analytics
8
Dashboard Usability
8
Intuitive
8
Cons
Limitations
5
Limited Customization
5
Missing Features
4
Dashboard Issues
3
Improvement Needed
3
Qualtrics Customer Experience features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.5
8.4
Thematic Analysis
Average: 8.7
8.5
Custom Reports and Dashboards
Average: 8.5
8.8
Customer Service Channels
Average: 8.7
Seller Details
Seller
Qualtrics
Company Website
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,765 Twitter followers
LinkedIn® Page
www.linkedin.com
5,499 employees on LinkedIn®
Get a quote
Resonate CX
By Resonate Solutions
(168)4.7 out of 5
3rd Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-wi

    Users
    • Store Manager
    • Store manager
    Industries
    • Retail
    • Education Management
    Market Segment
    • 35% Enterprise
    • 34% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Resonate is a customer feedback platform that provides businesses with insights into customer sentiments and areas of improvement.
    • Reviewers frequently mention the ease of use, the detailed insights provided, the ability to self-serve and create reports, and the supportive and responsive team at Resonate.
    • Users mentioned issues such as difficulty in updating contact details, discrepancies in data, the time-consuming nature of the platform, and the lack of detailed information in certain areas.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Resonate CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    66
    Helpful
    62
    Feedback Management
    48
    Customer Feedback
    37
    Customer Support
    29
    Cons
    Survey Issues
    20
    Inadequate Feedback
    17
    Reporting Issues
    12
    Scoring System Issues
    12
    Poor Understanding
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Resonate CX features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.5
    8.9
    Thematic Analysis
    Average: 8.7
    9.2
    Custom Reports and Dashboards
    Average: 8.5
    8.9
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Resonate Solutions
    Company Website
    Year Founded
    2001
    HQ Location
    North Sydney, Australia
    Twitter
    @ResonateAU
    224 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    50 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-wi

Users
  • Store Manager
  • Store manager
Industries
  • Retail
  • Education Management
Market Segment
  • 35% Enterprise
  • 34% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Resonate is a customer feedback platform that provides businesses with insights into customer sentiments and areas of improvement.
  • Reviewers frequently mention the ease of use, the detailed insights provided, the ability to self-serve and create reports, and the supportive and responsive team at Resonate.
  • Users mentioned issues such as difficulty in updating contact details, discrepancies in data, the time-consuming nature of the platform, and the lack of detailed information in certain areas.
Resonate CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
66
Helpful
62
Feedback Management
48
Customer Feedback
37
Customer Support
29
Cons
Survey Issues
20
Inadequate Feedback
17
Reporting Issues
12
Scoring System Issues
12
Poor Understanding
10
Resonate CX features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.5
8.9
Thematic Analysis
Average: 8.7
9.2
Custom Reports and Dashboards
Average: 8.5
8.9
Customer Service Channels
Average: 8.7
Seller Details
Seller
Resonate Solutions
Company Website
Year Founded
2001
HQ Location
North Sydney, Australia
Twitter
@ResonateAU
224 Twitter followers
LinkedIn® Page
www.linkedin.com
50 employees on LinkedIn®
Get a quote
Zonka Feedback
By Zonka Feedback
(77)4.6 out of 5
Save to My Lists
Entry Level Price:$24.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zonka Feedback Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touchpoints, improve exper

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Education Management
    Market Segment
    • 66% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zonka Feedback Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Customer Support
    4
    Easy Integrations
    4
    Easy Setup
    4
    Customization
    3
    Cons
    Limitations
    3
    Software Instability
    3
    Poor Customer Support
    2
    Poor Design
    2
    Expensive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zonka Feedback features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.5
    7.8
    Thematic Analysis
    Average: 8.7
    8.2
    Custom Reports and Dashboards
    Average: 8.5
    8.6
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zonka Feedback
    Year Founded
    2014
    HQ Location
    Gurugram, Haryana
    Twitter
    @zonkafeedback
    1,298 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    47 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zonka Feedback Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touchpoints, improve exper

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Education Management
Market Segment
  • 66% Small-Business
  • 27% Mid-Market
Zonka Feedback Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Customer Support
4
Easy Integrations
4
Easy Setup
4
Customization
3
Cons
Limitations
3
Software Instability
3
Poor Customer Support
2
Poor Design
2
Expensive
1
Zonka Feedback features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.5
7.8
Thematic Analysis
Average: 8.7
8.2
Custom Reports and Dashboards
Average: 8.5
8.6
Customer Service Channels
Average: 8.7
Seller Details
Seller
Zonka Feedback
Year Founded
2014
HQ Location
Gurugram, Haryana
Twitter
@zonkafeedback
1,298 Twitter followers
LinkedIn® Page
www.linkedin.com
47 employees on LinkedIn®
Read Zonka Feedback Reviews
AnyRoad
By AnyRoad
(66)4.7 out of 5
11th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AnyRoad is the leading events & experiential marketing platform for consumer brands. Our platform enables brands to significantly increase the impact of experiential marketing, transforming consu

    Users
    No information available
    Industries
    • Food & Beverages
    • Leisure, Travel & Tourism
    Market Segment
    • 47% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AnyRoad Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Customer Service
    12
    Helpful
    10
    Event Management
    9
    Experience
    8
    Cons
    Booking Issues
    10
    Integration Issues
    7
    Scheduling Issues
    5
    Credit Issues
    4
    Delay Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AnyRoad features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.5
    9.0
    Thematic Analysis
    Average: 8.7
    8.9
    Custom Reports and Dashboards
    Average: 8.5
    9.4
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AnyRoad
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @anyroad
    1,399 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    355 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AnyRoad is the leading events & experiential marketing platform for consumer brands. Our platform enables brands to significantly increase the impact of experiential marketing, transforming consu

Users
No information available
Industries
  • Food & Beverages
  • Leisure, Travel & Tourism
Market Segment
  • 47% Small-Business
  • 42% Mid-Market
AnyRoad Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Customer Service
12
Helpful
10
Event Management
9
Experience
8
Cons
Booking Issues
10
Integration Issues
7
Scheduling Issues
5
Credit Issues
4
Delay Issues
4
AnyRoad features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.5
9.0
Thematic Analysis
Average: 8.7
8.9
Custom Reports and Dashboards
Average: 8.5
9.4
Customer Service Channels
Average: 8.7
Seller Details
Seller
AnyRoad
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@anyroad
1,399 Twitter followers
LinkedIn® Page
www.linkedin.com
355 employees on LinkedIn®
Read AnyRoad Reviews
Hotjar | by Contentsquare
By Hotjar
(308)4.3 out of 5
12th Easiest To Use in Feedback Analytics software
View top Consulting Services for Hotjar | by Contentsquare
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hotjar, part of the Contentsquare group, provides Product Experience Insights that show how users behave and what they feel strongly about, so product teams can deliver real value to them.

    Users
    • Product Manager
    • Marketing Director
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 53% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hotjar | by Contentsquare Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Heatmaps
    7
    Analytics
    6
    Easy Setup
    6
    Features
    6
    Cons
    Survey Issues
    3
    Dashboard Issues
    2
    Expensive
    2
    Limitations
    2
    Poor Customer Support
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hotjar | by Contentsquare features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.5
    8.8
    Thematic Analysis
    Average: 8.7
    8.7
    Custom Reports and Dashboards
    Average: 8.5
    7.8
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hotjar
    Year Founded
    2014
    HQ Location
    Valletta, Malta
    Twitter
    @HotjarApps
    22 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    274 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hotjar, part of the Contentsquare group, provides Product Experience Insights that show how users behave and what they feel strongly about, so product teams can deliver real value to them.

Users
  • Product Manager
  • Marketing Director
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 53% Small-Business
  • 36% Mid-Market
Hotjar | by Contentsquare Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Heatmaps
7
Analytics
6
Easy Setup
6
Features
6
Cons
Survey Issues
3
Dashboard Issues
2
Expensive
2
Limitations
2
Poor Customer Support
2
Hotjar | by Contentsquare features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.5
8.8
Thematic Analysis
Average: 8.7
8.7
Custom Reports and Dashboards
Average: 8.5
7.8
Customer Service Channels
Average: 8.7
Seller Details
Seller
Hotjar
Year Founded
2014
HQ Location
Valletta, Malta
Twitter
@HotjarApps
22 Twitter followers
LinkedIn® Page
www.linkedin.com
274 employees on LinkedIn®
Read Hotjar | by Contentsquare Reviews
Comments Analytics
By Comments Analytics
(23)4.8 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Valuable, clear, considerable, and remarkable insights from videos, social posts, product pages unstructured text data – to help you better understand the thoughts, feelings, motivations, and decision

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 96% Small-Business
    • 4% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Comments Analytics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    17
    Insights
    17
    Insights Generation
    17
    Data Management
    15
    Sentiment Analysis
    15
    Cons
    Missing Features
    3
    Integration Issues
    1
    Lacking Features
    1
    Limitations
    1
    Limited Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Comments Analytics features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.5
    9.6
    Thematic Analysis
    Average: 8.7
    9.8
    Custom Reports and Dashboards
    Average: 8.5
    9.5
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Comments Analytics
    Year Founded
    2022
    HQ Location
    Hamburg, Hamburg
    Twitter
    @CommentsAnaly
    2 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Valuable, clear, considerable, and remarkable insights from videos, social posts, product pages unstructured text data – to help you better understand the thoughts, feelings, motivations, and decision

Users
No information available
Industries
  • Computer Software
Market Segment
  • 96% Small-Business
  • 4% Enterprise
Comments Analytics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
17
Insights
17
Insights Generation
17
Data Management
15
Sentiment Analysis
15
Cons
Missing Features
3
Integration Issues
1
Lacking Features
1
Limitations
1
Limited Features
1
Comments Analytics features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.5
9.6
Thematic Analysis
Average: 8.7
9.8
Custom Reports and Dashboards
Average: 8.5
9.5
Customer Service Channels
Average: 8.7
Seller Details
Seller
Comments Analytics
Year Founded
2022
HQ Location
Hamburg, Hamburg
Twitter
@CommentsAnaly
2 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read Comments Analytics Reviews
Canvs AI
By Canvs AI
(126)4.4 out of 5
Optimized for quick response
10th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Canvs AI is a the leading insights platform designed to transform open-ended consumer feedback into actionable business intelligence through advanced AI text analysis. This innovative solution empower

    Users
    No information available
    Industries
    • Market Research
    • Entertainment
    Market Segment
    • 37% Small-Business
    • 35% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Canvs AI is a tool for organizing qualitative data and providing AI chat box for specific questions.
    • Users like the speed and efficiency of Canvs AI in analyzing open-ended survey responses, its intuitive interface, and the support from Canvs AI representatives.
    • Reviewers mentioned issues with the user interface, inaccuracies in AI categorization into codes, and the platform's learning curve.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Canvs AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    41
    Helpful
    28
    Insights Generation
    28
    Insights Analysis
    25
    AI Technology
    22
    Cons
    Inaccuracy
    11
    Lacking Features
    8
    Limitations
    8
    Poor Understanding
    7
    AI Inaccuracy
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Canvs AI features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.5
    8.6
    Thematic Analysis
    Average: 8.7
    7.3
    Custom Reports and Dashboards
    Average: 8.5
    7.5
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Canvs AI
    Company Website
    Year Founded
    2010
    HQ Location
    Manhattan, New York
    Twitter
    @canvsai
    2,754 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    36 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Canvs AI is a the leading insights platform designed to transform open-ended consumer feedback into actionable business intelligence through advanced AI text analysis. This innovative solution empower

Users
No information available
Industries
  • Market Research
  • Entertainment
Market Segment
  • 37% Small-Business
  • 35% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Canvs AI is a tool for organizing qualitative data and providing AI chat box for specific questions.
  • Users like the speed and efficiency of Canvs AI in analyzing open-ended survey responses, its intuitive interface, and the support from Canvs AI representatives.
  • Reviewers mentioned issues with the user interface, inaccuracies in AI categorization into codes, and the platform's learning curve.
Canvs AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
41
Helpful
28
Insights Generation
28
Insights Analysis
25
AI Technology
22
Cons
Inaccuracy
11
Lacking Features
8
Limitations
8
Poor Understanding
7
AI Inaccuracy
5
Canvs AI features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.5
8.6
Thematic Analysis
Average: 8.7
7.3
Custom Reports and Dashboards
Average: 8.5
7.5
Customer Service Channels
Average: 8.7
Seller Details
Seller
Canvs AI
Company Website
Year Founded
2010
HQ Location
Manhattan, New York
Twitter
@canvsai
2,754 Twitter followers
LinkedIn® Page
www.linkedin.com
36 employees on LinkedIn®
Playvox Customer AI
By Playvox
(79)4.6 out of 5
Save to My Lists
Entry Level Price:Starting at $6,000.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As your conversation volume grows, it becomes hard to stay on top of customer issues and requests. The Prodsight app makes this easy by automatically analysing your Zendesk and Intercom conversation

    Users
    No information available
    Industries
    • Accounting
    • Computer Software
    Market Segment
    • 49% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Playvox Customer AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Easy Integrations
    2
    AI Integration
    1
    AI Technology
    1
    Customer Support
    1
    Cons
    Delay Issues
    1
    Expensive
    1
    Poor Performance
    1
    Slow Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Playvox Customer AI features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.5
    9.0
    Thematic Analysis
    Average: 8.7
    9.1
    Custom Reports and Dashboards
    Average: 8.5
    9.1
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Playvox
    Year Founded
    2012
    HQ Location
    Sunnyvale, CA
    Twitter
    @PlayVoxCX
    1,719 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    83 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As your conversation volume grows, it becomes hard to stay on top of customer issues and requests. The Prodsight app makes this easy by automatically analysing your Zendesk and Intercom conversation

Users
No information available
Industries
  • Accounting
  • Computer Software
Market Segment
  • 49% Mid-Market
  • 39% Small-Business
Playvox Customer AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Easy Integrations
2
AI Integration
1
AI Technology
1
Customer Support
1
Cons
Delay Issues
1
Expensive
1
Poor Performance
1
Slow Performance
1
Playvox Customer AI features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.5
9.0
Thematic Analysis
Average: 8.7
9.1
Custom Reports and Dashboards
Average: 8.5
9.1
Customer Service Channels
Average: 8.7
Seller Details
Seller
Playvox
Year Founded
2012
HQ Location
Sunnyvale, CA
Twitter
@PlayVoxCX
1,719 Twitter followers
LinkedIn® Page
www.linkedin.com
83 employees on LinkedIn®
Read Playvox Customer AI Reviews
Feedbackly
By Feedbackly.
(29)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Feedbackly is a comprehensive customer feedback measurement and analytics platform designed to streamline your entire customer journey analysis. Powered by AI, predictive analytics, and intelligent au

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Small-Business
    • 38% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Feedbackly features and usability ratings that predict user satisfaction
    6.1
    Has the product been a good partner in doing business?
    Average: 9.5
    8.1
    Thematic Analysis
    Average: 8.7
    8.8
    Custom Reports and Dashboards
    Average: 8.5
    7.9
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Feedbackly.
    Year Founded
    2012
    HQ Location
    Helsinki, Finland
    Twitter
    @feedbacklyapp
    1,860 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Feedbackly is a comprehensive customer feedback measurement and analytics platform designed to streamline your entire customer journey analysis. Powered by AI, predictive analytics, and intelligent au

Users
No information available
Industries
No information available
Market Segment
  • 55% Small-Business
  • 38% Mid-Market
Feedbackly features and usability ratings that predict user satisfaction
6.1
Has the product been a good partner in doing business?
Average: 9.5
8.1
Thematic Analysis
Average: 8.7
8.8
Custom Reports and Dashboards
Average: 8.5
7.9
Customer Service Channels
Average: 8.7
Seller Details
Seller
Feedbackly.
Year Founded
2012
HQ Location
Helsinki, Finland
Twitter
@feedbacklyapp
1,860 Twitter followers
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®
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Mid Market
Enterprise
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  • Small-Business
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Mid Market
Enterprise
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Solution Type
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15 Listings in Small Business Feedback Analytics Available

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