The Top 18 Easiest To Use Customer Success Software

See the top Customer Success Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Custify

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 8.5

8.9

Ease of Use

Average: 8.6

9.2

Meets Requirements

Average: 8.6

8.6

Customer Segment Breakdown

Small Business

64%

Mid Market

33%

Enterprise

ChurnZero

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.5

8.7

Ease of Use

Average: 8.6

8.6

Meets Requirements

Average: 8.6

9.0

Customer Segment Breakdown

Small Business

28%

Mid Market

63%

Enterprise

Vitally

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.5

8.7

Ease of Use

Average: 8.6

8.5

Meets Requirements

Average: 8.6

8.9

Customer Segment Breakdown

Small Business

41%

Mid Market

55%

Enterprise

HubSpot Service Hub

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.5

8.4

Ease of Use

Average: 8.6

8.4

Meets Requirements

Average: 8.6

8.6

Customer Segment Breakdown

Small Business

60%

Mid Market

37%

Enterprise

Gainsight Customer Success

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 8.5

7.4

Ease of Use

Average: 8.6

8.4

Meets Requirements

Average: 8.6

8.7

Customer Segment Breakdown

Small Business

Mid Market

58%

Enterprise

33%

Skalin

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 8.5

9.3

Ease of Use

Average: 8.6

9.1

Meets Requirements

Average: 8.6

8.9

Customer Segment Breakdown

Small Business

55%

Mid Market

45%

Velaris

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 8.5

8.9

Ease of Use

Average: 8.6

8.6

Meets Requirements

Average: 8.6

8.6

Customer Segment Breakdown

Small Business

42%

Mid Market

53%

Enterprise

Hook

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.5

9.9

Ease of Use

Average: 8.6

8.9

Meets Requirements

Average: 8.6

8.5

Customer Segment Breakdown

Small Business

Mid Market

85%

Enterprise

11%

Planhat

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.5

7.9

Ease of Use

Average: 8.6

7.9

Meets Requirements

Average: 8.6

8.5

Customer Segment Breakdown

Small Business

33%

Mid Market

61%

Enterprise

#10

Certinia PS Cloud

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.5

9.2

Ease of Use

Average: 8.6

8.6

Meets Requirements

Average: 8.6

9.3

Customer Segment Breakdown

Small Business

13%

Mid Market

51%

Enterprise

35%

#11

Catalyst

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.5

8.0

Ease of Use

Average: 8.6

8.0

Meets Requirements

Average: 8.6

7.7

Customer Segment Breakdown

Small Business

13%

Mid Market

75%

Enterprise

12%

#12

Totango

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.5

7.4

Ease of Use

Average: 8.6

7.9

Meets Requirements

Average: 8.6

8.2

Customer Segment Breakdown

Small Business

22%

Mid Market

57%

Enterprise

21%

#13

ZapScale

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.5

8.9

Ease of Use

Average: 8.6

8.9

Meets Requirements

Average: 8.6

8.8

Customer Segment Breakdown

Small Business

53%

Mid Market

45%

Enterprise

#14

ClientSuccess

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.5

8.8

Ease of Use

Average: 8.6

8.9

Meets Requirements

Average: 8.6

8.4

Customer Segment Breakdown

Small Business

43%

Mid Market

56%

Enterprise

#15

TeamSupport

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.5

8.8

Ease of Use

Average: 8.6

9.0

Meets Requirements

Average: 8.6

8.8

Customer Segment Breakdown

Small Business

41%

Mid Market

46%

Enterprise

13%

#16

CustomerSuccessBox

7.9

Overall Usability Score

7.9

Usability Score Breakdown

Ease of Admin

Average: 8.5

8.8

Ease of Use

Average: 8.6

8.6

Meets Requirements

Average: 8.6

8.5

Customer Segment Breakdown

Small Business

22%

Mid Market

73%

Enterprise

#17

Cloud Coach

7.8

Overall Usability Score

7.8

Usability Score Breakdown

Ease of Admin

Average: 8.5

7.7

Ease of Use

Average: 8.6

8.4

Meets Requirements

Average: 8.6

8.8

Customer Segment Breakdown

Small Business

27%

Mid Market

52%

Enterprise

21%

#18

Startdeliver

7.0

Overall Usability Score

7.0

Usability Score Breakdown

Ease of Admin

Average: 8.5

7.6

Ease of Use

Average: 8.6

7.9

Meets Requirements

Average: 8.6

7.2

Customer Segment Breakdown

Small Business

81%

Mid Market

19%