TeamSupport Reviews & Product Details

This helps to manage workforce, time management, shift management and help staff to manage their time with respect to their availability. Also helps in staff training and development. Review collected by and hosted on G2.com.

Part of the issues is the cost of management. Network problems. Also, the strong reliance of the application on the internet really affected it negatively because some staff may not have good internet connections. Review collected by and hosted on G2.com.

What I like most about TeamSupport is its user-friendly interface, efficient ticket management, and ability to keep all customer interactions organized in one place. It improves team collaboration, helps resolve issues faster, and provides better visibility into support requests, making it easier to deliver a smooth and consistent customer experience. Review collected by and hosted on G2.com.

Some features and workflows can take time to understand initially. Review collected by and hosted on G2.com.

TeamSupport makes it easy to manage multiple clients under one account. You can easily track tickets and provide support to each client without confusion. It also includes performance metrics and other tools that help improve service quality for a software company. Review collected by and hosted on G2.com.

Some things I dislike about TeamSupport are that the interface can feel a bit dated and sometimes not as intuitive as other helpdesk tools. It can take time for new users to learn how everything works. A few features also feel more complex than they need to be, especially for smaller teams. Review collected by and hosted on G2.com.

I really like that TeamSupport is built specifically for B2B communications. I love that TeamSupport continuously rolls out new features, and I'm particularly fond of the custom fields and AI. We use Custom Fields to quickly tag tickets, which helps us identify the types of issues our clients are experiencing, like inventory-related, integrations, or shipping problems. AI helps us quickly summarize problems on lengthy tickets, so we don't have to read through many posts to understand the issue. This is invaluable. The initial setup of TeamSupport was very easy. Review collected by and hosted on G2.com.

My only complaint, and it is a small one, is that the text editing menu (to bold or italicize, for example), remains at the top of the post, so that if you are writing a lengthy response and want to bold or italicize text, you have to keep scrolling up and down. Review collected by and hosted on G2.com.

Wide yet selective visibility of an issue (in form of ticket). And ability to bring in additional support from different domains to help resolve a particular issue. Another big positive is that the problem and its resolution/steps remain in a single place for future reference Review collected by and hosted on G2.com.

Search functionality is not sharp yet, when I try to reference a problem that was solved before. In this age of AI, hoping the search becomes way more powerful instead of just being limited to the TS engine searching by tags or title. It should go into the content of tickets and be able to intelligently search, comprehensively. Review collected by and hosted on G2.com.

I appreciate TeamSupport for having all the tools I need as a support specialist to perform my daily responsibilities and communicate with clients effectively. I find the screen recording on both ends and the AI tools truly helpful. The video recording capabilities, including voice and screen recording, are features I particularly like. Review collected by and hosted on G2.com.

I wish reporting was easier. The setup of reports is complex. Review collected by and hosted on G2.com.

I love that TeamSupport offers a quick and efficient way for users and potential clients to reach out to us. The methods used to notify us when a question is asked after hours are wonderful, and you cannot miss the notification sound. The initial setup was also very simple. Review collected by and hosted on G2.com.

It would be helpful to set profile pictures so customers know they are speaking with a real person. Review collected by and hosted on G2.com.

I appreciate TeamSupport for supporting all the features our team needed and being an improvement over our previous system. It has helped us manage technical support tasks more efficiently, given its capabilities. I find the ticket automation feature particularly useful as it helps my team adjust to new rules and manage tickets better, enhancing the service we provide to our customers. The categorization of information, along with email and pop-up notifications, ensures that everyone is kept informed and tasks are properly managed. The internal Wiki is also a great tool for remote team communication, serving as a notice board. These features help maintain transparency, ensure nobody in the team is overlooked, and prevent tickets from getting lost. Automating ticket responses and categorizing them helps everyone stay on top of cases and provides clarity for customers, ensuring a seamless organization. Additionally, setting up TeamSupport wasn’t difficult, and it has proven to be efficient despite requiring some getting used to at first. Review collected by and hosted on G2.com.

I found that integrating other software tools alongside TeamSupport is something that could be improved. Currently, we do not have any integrations, and while the platform accomplishes its tasks for ticket creation and customer communication, it would be interesting to explore more seamless integrations. Additionally, more customization features would be welcome to personalize the platform, such as allowing us to implement our own color schemes and logos to make it feel more tailored to our brand. Review collected by and hosted on G2.com.

What I like best about TeamSupport is how it keeps all customer conversations and tickets in one place. As a college student, I like tools that are organized and easy to use. It also makes teamwork easier because everyone can see and solve issues together quickly. Review collected by and hosted on G2.com.

One thing I dislike about TeamSupport is that the interface can feel a bit outdated and sometimes confusing for new users. As a college student used to modern apps, it would be better if the design and navigation were more simple and intuitive. Review collected by and hosted on G2.com.

Responsive, intuitive, and customer-focused. Review collected by and hosted on G2.com.

Occasional slow reporting and limited integrations. Review collected by and hosted on G2.com.